Author Topic: My computer crashed!  (Read 9102 times)

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Offline Coolmario88

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My computer crashed!
« on: May 29, 2012, 12:45:44 AM »
Hello avast today i did a full scan and i got another computer crash today. yesterday i was checking my e-mail and it happened with the same error! here is the link to the dump file and i beg of anybody please view it and tell me how to fix it please! http://www.mediafire.com/?vnv6zsjojtr3k41  here is a screenshot of what blue screen viewer says the blue screen said
OS: Windows 10 64-bit
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Offline Coolmario88

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Re: My computer crashed!
« Reply #1 on: May 29, 2012, 01:00:48 AM »
could avast be the cause of it? :(
OS: Windows 10 64-bit
Webbrowser: Mozilla Firefox

UserA789

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Re: My computer crashed!
« Reply #2 on: May 29, 2012, 01:14:57 AM »
could avast be the cause of it? :(
Off the cuff, this usually happens when my machine gets to hot.  MY fan controller on my MoBo went out not that far back and I remebr the FF's and zero's in my BSOD.  Have you checked those items, as this BSOD  error is defintly hardware related.  If all checks out then Im stumped but havent checked your mediafire link yet either... my bad.

Upon further review of the error, I distinctly remeber the 'IRQL NOT LESS OR EQUAL' statement... but again, maybe not heat related but still HW related... most likely.
« Last Edit: May 29, 2012, 01:17:39 AM by UserA789 »

Offline Coolmario88

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Re: My computer crashed!
« Reply #3 on: May 29, 2012, 01:28:15 AM »
Here is a eRecovery management thing that is am scared to use on my computer and it is by acer... 
OS: Windows 10 64-bit
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Offline Nesivos

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Re: My computer crashed!
« Reply #4 on: May 29, 2012, 01:44:54 AM »
Have you cleaned your registry lately?

If not you should download a good registry cleaner and clean your computer's registry.  Other steps in addition to cleaning your registry, you might take to resolve this problem are on link.

Quote
Ntoskrnl Exe Blue Screen - Fix Blue Screen of Death (BSOD) With Ntoskrnl Exe
For more read here

http://ezinearticles.com/?Ntoskrnl-Exe-Blue-Screen---Fix-Blue-Screen-of-Death-%28BSOD%29-With-Ntoskrnl-Exe&id=5519217


If you decide to mess with the BIOS as instructed in the article linked above you should be aware of this first.
Quote
NOTE : Modifying BIOS settings incorrectly can cause serious problems that may prevent your computer from booting properly.
Microsoft cannot guarantee that any problems resulting from the configuring of BIOS settings can e solved. Modifications of the
settings are at your own risk.

for more read here
http://answers.microsoft.com/en-us/windows/forum/windows_7-system/random-blue-screen-with-reference-to-ntoskrnlexe/fd899301-fe4d-43f7-bf72-df5479acb2e5

Also since it is a W7 OS you try and restore the "Last Known Good Configuration."

http://windows.microsoft.com/en-US/windows-vista/Using-Last-Known-Good-Configuration


« Last Edit: May 29, 2012, 01:47:19 AM by Nesivos »
OS: W7-SP1, Security: AIS 7, SAS Pro, WinPatrol Plus Network:2 Dell 570MT x64 1 Dell 660 Desktop with 8GB RAM Default Browser & Email: Firefox & Thunderbird latest Betas

Offline Charyb

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Re: My computer crashed!
« Reply #5 on: May 29, 2012, 01:45:43 AM »
Download WhoCrashed from here -> http://www.resplendence.com/downloads

or

Blue Screen View from here -> http://www.nirsoft.net/utils/blue_screen_view.html

It may give you some insight into what is going on.

Since you are scared to use the eRecovery, I assume you have not burned any recovery cd's or a repair disc.
This is something that you really should do.

Have a backup plan too. Which includes a system image and a daily backup. A system image only takes me around 30 minutes whereas a full recovery can take all day.
« Last Edit: May 29, 2012, 01:57:40 AM by Charyb »

Offline Nesivos

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Re: My computer crashed!
« Reply #6 on: May 29, 2012, 01:56:06 AM »
Download WhoCrashed from here -> http://www.resplendence.com/downloads

It may give you some insight into what is going on.

Since you are scared to use the eRecovery, I assume you have not burned any recovery cd's or a repair disc.
This is something that you really should do.

Have a backup plan too. Which includes a system image and a daily backup. A system image only takes me around 30 minutes whereas a full recovery can take all day.

Who Crashed was designed primarily to identify bad drivers

http://www.softpedia.com/get/System/System-Miscellaneous/WhoCrashed.shtml

Before using Who Crashed it would be a good idea to download a driver update program like Slim Driver and update all the drivers along with making sure that all the drivers are digitally signed.
OS: W7-SP1, Security: AIS 7, SAS Pro, WinPatrol Plus Network:2 Dell 570MT x64 1 Dell 660 Desktop with 8GB RAM Default Browser & Email: Firefox & Thunderbird latest Betas

Offline Coolmario88

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Re: My computer crashed!
« Reply #7 on: May 29, 2012, 01:57:18 AM »
I used whocrashed thing and it looks to me like avast might have been the cause Damn it!  >:(
OS: Windows 10 64-bit
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Offline Charyb

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Re: My computer crashed!
« Reply #8 on: May 29, 2012, 02:04:40 AM »
Hopefully the new release will address this. I don't know when it will be here.

They will want you to upload the dump files. ftp://ftp.avast.com/incoming

->  https://support.avast.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=1061
« Last Edit: May 29, 2012, 02:12:22 AM by Charyb »

Offline Coolmario88

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Re: My computer crashed!
« Reply #9 on: May 29, 2012, 02:14:47 AM »
I am uploading them with Filezilla right now and the ZIP folder they are in is Coolmario88 Crash Files.. Also avast please respond to this topic if you got the zip folder thanks

Edit: Zip folder with dump files in it uploaded says Filezilla
« Last Edit: May 29, 2012, 02:24:05 AM by Coolmario88 »
OS: Windows 10 64-bit
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Offline Lisandro

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Re: My computer crashed!
« Reply #10 on: May 29, 2012, 03:22:47 AM »
Hmmm... Too many suggestions. I'll do one more: run chkdsk /f to crrect disk errors.
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Offline Coolmario88

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Re: My computer crashed!
« Reply #11 on: May 29, 2012, 03:37:54 AM »
Hmmm... Too many suggestions. I'll do one more: run chkdsk /f to crrect disk errors.
Hey Tech thanks for responding I did the right click of "c:\ drive" and did check for errors under tools with none of the boxes checked because i dont wanna want to have my pc off just for it to scan i did a long time ago and it took a good while.  Also i disabled avast self defense thing for now
OS: Windows 10 64-bit
Webbrowser: Mozilla Firefox

Offline Coolmario88

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Re: My computer crashed!
« Reply #12 on: May 29, 2012, 07:33:39 AM »
And again like i said above it would be nice if avast could respond to this topic and tell me if they got the dump file.  Somebody  i know told me to remove avast and use MSE..  ::)
OS: Windows 10 64-bit
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Offline True Indian

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Re: My computer crashed!
« Reply #13 on: May 29, 2012, 08:17:27 AM »
MSE..Gmm :o

But anyway,wait until we have new program update out...hope that fixes the mess!  8)

Offline Coolmario88

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Re: My computer crashed!
« Reply #14 on: May 29, 2012, 07:42:43 PM »
I uploaded the file so Microsoft help people can view it and they told me to run http://support.microsoft.com/kb/979444  and my computer had another crash today just a few minutes ago.. I have uninstalled avast.. And I know this might be dangerous but i might go a day without an antivirus installed to see if the bsod's stop
« Last Edit: May 29, 2012, 08:38:40 PM by Coolmario88 »
OS: Windows 10 64-bit
Webbrowser: Mozilla Firefox