Author Topic: My computer crashed!  (Read 9104 times)

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Offline Coolmario88

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Re: My computer crashed!
« Reply #15 on: May 30, 2012, 02:17:30 AM »
BUMP.  Awaiting a reply from avast still  :-\
OS: Windows 10 64-bit
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Offline Coolmario88

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Re: My computer crashed!
« Reply #16 on: May 30, 2012, 03:50:18 AM »
I made time for chkdsk /f and here is the log from Event viewer
Code: [Select]


Checking file system on C:
The type of the file system is NTFS.
Volume label is Acer.


A disk check has been scheduled.
Windows will now check the disk.                         

CHKDSK is verifying files (stage 1 of 3)...
  162304 file records processed.                                          File verification completed.
  397 large file records processed.                                      0 bad file records processed.                                        0 EA records processed.                                              45 reparse records processed.                                       CHKDSK is verifying indexes (stage 2 of 3)...
  203794 index entries processed.                                         Index verification completed.
  0 unindexed files scanned.                                           0 unindexed files recovered.                                       CHKDSK is verifying security descriptors (stage 3 of 3)...
  162304 file SDs/SIDs processed.                                         Cleaning up 709 unused index entries from index $SII of file 0x9.
Cleaning up 709 unused index entries from index $SDH of file 0x9.
Cleaning up 709 unused security descriptors.
Security descriptor verification completed.
  20746 data files processed.                                            CHKDSK is verifying Usn Journal...
  36868848 USN bytes processed.                                             Usn Journal verification completed.
Windows has checked the file system and found no problems.

 143598529 KB total disk space.
  32079576 KB in 82782 files.
     56180 KB in 20747 indexes.
         0 KB in bad sectors.
    270337 KB in use by the system.
     65536 KB occupied by the log file.
 111192436 KB available on disk.

      4096 bytes in each allocation unit.
  35899632 total allocation units on disk.
  27798109 allocation units available on disk.

Internal Info:
00 7a 02 00 75 94 01 00 7d ec 02 00 00 00 00 00  .z..u...}.......
3a 02 00 00 2d 00 00 00 00 00 00 00 00 00 00 00  :...-...........
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00  ................

Windows has finished checking your disk.
Please wait while your computer restarts.

OS: Windows 10 64-bit
Webbrowser: Mozilla Firefox

Offline Coolmario88

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Re: My computer crashed!
« Reply #17 on: May 30, 2012, 08:55:30 PM »
So far so good and my testing results coming together nicely.. I uninstalled avast 7 yesterday like i said above.. and well no bsods at all.. by this time yesterday my computer had already crashed.. I am starting to think avast really was the main cause of the crashes because it seemed like after avast updated it caused a bsod to happen. I really love avast's antivirus product this is the very first time avast ever given me any trouble.  :-\
OS: Windows 10 64-bit
Webbrowser: Mozilla Firefox

Offline Charyb

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Re: My computer crashed!
« Reply #18 on: May 31, 2012, 04:20:56 AM »
I sense that the new release is near.

Have you browsed through event viewer at around the time the BSOD happened to see if you can locate any additional info?

What about installing avast but disabling self defense? Just an experiment. Curiosity has got hold of me.

It's up to you. It's better than having no protection.
« Last Edit: May 31, 2012, 04:48:26 AM by Charyb »

Offline Coolmario88

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Re: My computer crashed!
« Reply #19 on: May 31, 2012, 05:17:59 AM »
I sense that the new release is near.

Have you browsed through event viewer at around the time the BSOD happened to see if you can locate any additional info?

What about installing avast but disabling self defense? Just an experiment. Curiosity has got hold of me.

It's up to you. It's better than having no protection.
I did disable it once when i had the crash and found out it was self defense. and my computer still had a crash.. I tried downgrading to avast 6 but it the version 6 installer told me that the files in the installer is out of date and it begin to download avast 7 installer..  i hope a new version of fix the problems i had with avast 7 if it doesn't i don't know.. if i should stay with avast or switch to another. :-[
OS: Windows 10 64-bit
Webbrowser: Mozilla Firefox

Offline AntiVirusASeT

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Re: My computer crashed!
« Reply #20 on: May 31, 2012, 05:24:39 AM »
to use avast v6, i think u need to download the old installer, off internet and install. this should force it to install v6.

Offline Coolmario88

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Re: My computer crashed!
« Reply #21 on: May 31, 2012, 05:26:26 AM »
to use avast v6, i think u need to download the old installer, off internet and install. this should force it to install v6.
I turned off wifi from my laptop via a button on my laptop that lets me do this.. and it didn't work.
OS: Windows 10 64-bit
Webbrowser: Mozilla Firefox

Offline Charyb

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Re: My computer crashed!
« Reply #22 on: May 31, 2012, 05:40:36 AM »
Have you browsed through event viewer at around the time the BSOD happened to see if you can locate any additional info?

Have you checked event viewer?

Offline Coolmario88

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Re: My computer crashed!
« Reply #23 on: May 31, 2012, 05:43:39 AM »
Have you browsed through event viewer at around the time the BSOD happened to see if you can locate any additional info?

Have you checked event viewer?
I know it wouldn't be there it might have been.. but i cleared the logs in event viewer by mistake yesterday. but there is new logs from after i did the clearing of the logs..  :-[ :-[  but the ones i cleared was under windows logs> applications.

Edit: here is what it said under general  The computer has rebooted from a bugcheck.  The bugcheck was: 0x0000000a (0x0000000000000000, 0x0000000000000002, 0x0000000000000000, 0xfffff80002ad7925). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 052912-23446-01.
« Last Edit: May 31, 2012, 05:49:41 AM by Coolmario88 »
OS: Windows 10 64-bit
Webbrowser: Mozilla Firefox

Offline Coolmario88

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Re: My computer crashed!
« Reply #24 on: May 31, 2012, 11:03:24 PM »
EDITED: I tried to install the version of 6 again and it worked the version that worked was 6.0.1203  now just awaiting a program update to avast 7 to update..
« Last Edit: May 31, 2012, 11:56:26 PM by Coolmario88 »
OS: Windows 10 64-bit
Webbrowser: Mozilla Firefox

Offline pk

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Re: My computer crashed!
« Reply #25 on: June 01, 2012, 12:08:19 AM »
If you get a bsod next time (or any other member here), it's better to let us know (e.g. send me a PM).
Your crash was caused by a bug in aswsp.sys driver (antirootkit part), I think it was already fixed.

Offline Coolmario88

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Re: My computer crashed!
« Reply #26 on: June 01, 2012, 12:17:08 AM »
If you get a bsod next time (or any other member here), it's better to let us know (e.g. send me a PM).
Your crash was caused by a bug in aswsp.sys driver (antirootkit part), I think it was already fixed.
Thanks for the reply! :) but i will just wait i guess to the next update of avast though.. in march was the very first time this pc crashed so i did a clean install of avast so idk how the driver was causing it though. but thanks again for the reply! :)
OS: Windows 10 64-bit
Webbrowser: Mozilla Firefox

Offline Coolmario88

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Re: My computer crashed!
« Reply #27 on: June 01, 2012, 06:37:34 PM »
I asked avast support also.. and they e-mailed me today telling me

Quote
Hello,
I have checked your minidump file and the problem is caused by memory corruption - not avast.\

I still think it was avast 7 because since i removed it i have had no computer crashes (YET)
OS: Windows 10 64-bit
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Offline YoKenny

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Re: My computer crashed!
« Reply #28 on: June 02, 2012, 01:08:41 PM »

I still think it was avast 7 because since i removed it i have had no computer crashes (YET)
No computer crashes here with my Windows 7 system but I do have 4GB RAM.
E5200 2.5GHZ, 4GB RAM, 320GB HD, Windows 7 Home Premium 64bit, avast! V9.0 Free, IE10
P4 2.8GHZ, 1.5GB RAM, 40GB HD, XP Pro SP3 32bit, avast! V9.0 Free, Google Chrome
with hpHosts, MVPS HOSTS files, SpeedFan, WinPatrol PLUS