Author Topic: Avast Phone Support... Please Come To Utah!!!  (Read 2248 times)

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UserA789

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Avast Phone Support... Please Come To Utah!!!
« on: May 29, 2012, 01:07:34 AM »
From experience on this forum and thru the ticket system; to many times users are misinterpruted and misunderstood.  I have been on both sides of the stick in this one.  :-[

I would like to invite Alwil to come and see the wonders of Utah 8) .  Many companies have chosen our various fullfilment centers (from DishNetwork to Microsoft), as these centers provide excellent AND HONEST service, for the most part.  While anyone can get a bad operator :'( ; most calls that you make that end up in one of our many fullfilment centers are pretty decent.  Its that whole mormon thing that in this area works for once.

8) We also now have a fiber internet backbone all over our state 8) .  While some cities refuse to grow up and get with the times, there are a number (and growing) that are on the band wagon with REAL internet choice.  I can tell you as a mere consumer user that its like when one first got off 56k and went to cable or dedicated DSL but times about 100 :o .  If Avast does choose to start providing phone support again; I urge them to contact someone in the Utopia networked cities for their support fullfilment.

While this will not solve everyones problems, it will create the professionalism of phone support with the  product many of us are very dedicated to ;D .  We have many people in our state that speak a number of different languages besides American English.  This is due to mormons coming home from serving missions abroad; as well as being the top state for e-innovation(s).  In other words, people of the world have chosen Utah for thier business and brought their native toungue with them.  :-*

Feel free to PM me if you work for Avast and would like some of the fullfilment center names, or Im sure you could Google them.  Their are a few smaller ones that are defintly questionable but the large sites are highly recommended.  ;D

http://www.utopianet.org/  -I only provide this link as a separte context item from any of my other posts.  I DO NOT work for, nor represent them other than being a user thru one of their allowed ISP's.

Please, Avast; consider Utah for your next choice of phone support fullfilment!!!
« Last Edit: May 29, 2012, 01:09:11 AM by UserA789 »

iammadbro

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Re: Avast Phone Support... Please Come To Utah!!!
« Reply #1 on: May 02, 2013, 04:30:05 PM »
I called 5 times today, terrible!!!!! I can not believe anybody would run a business like this!

1) Nobody Answered, but could hear movement
2) I was asked to hold while they got a manager, then hung up before I could speak to anybody
3) Nobody Answered, but could hear movement
4) Person answered and yelled at me, but claimed he was not.....also he would not transfer me to somebody else
5) I spoke with somebody who was telling me a manager would call me back.

So long story short, Avast should out-source more how much worst can it get right?

Offline Pondus

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Re: Avast Phone Support... Please Come To Utah!!!
« Reply #2 on: May 02, 2013, 04:59:31 PM »
Quote
So long story short, Avast should out-source more how much worst can it get right?
the best support is here in the forum..... have you tried it?
what is your problem?


iammadbro

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Re: Avast Phone Support... Please Come To Utah!!!
« Reply #3 on: May 02, 2013, 05:48:28 PM »
I just wanted to resolve false positives and find out where to submit them, thanks Google for that one. I decided if my false positives aren't resolved I will just encourage avast customers to call the 866 number. I'm done of trouble-shooting Avast's issues.

Offline Pondus

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Re: Avast Phone Support... Please Come To Utah!!!
« Reply #4 on: May 02, 2013, 05:53:03 PM »
there are several ways to do that......

if you have the file in avast virus chest, you can right click the file and send it to avast lab
avast! 7.x: Using the Virus Chest  https://support.avast.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=1406

you can do it here  http://www.avast.com/en-no/contact-form.php

or you can send it in mail.....
send to virus@avast.com in a password protected zip file
mail subject: False positive
zip password: infected

« Last Edit: May 02, 2013, 05:55:44 PM by Pondus »

Offline bob3160

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Re: Avast Phone Support... Please Come To Utah!!!
« Reply #5 on: May 06, 2013, 07:52:32 PM »
I just wanted to resolve false positives and find out where to submit them, thanks Google for that one. I decided if my false positives aren't resolved I will just encourage avast customers to call the 866 number. I'm done of trouble-shooting Avast's issues.
The 866 Number doesn't get you to Avast but to a third party support provider. Not something we recommend.  :'(
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