I have a continuing problem where the scan stops before it has finished. In the scan log, there is one file listed as 'file could not be scanned' which is as follows:
C:\Documents and Settings/Local settings\Application data\Microsoft\Outlook\Outlook.pst
The error column states: 'The process cannot access the file because another process has locked a portion of the file (33)'
However when I click on it to apply an action, the Apply button is greyed out. I have searched for the file via Explore in Windows XP in order to delete it, but can't find it.
Any suggestions as to how to resolve this?
Thanks you