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Author Topic: I am VERY MAD  (Read 11183 times)

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phoenixsecure

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I am VERY MAD
« on: May 31, 2012, 07:15:15 PM »
Why is it that my server upgraded to the version 7 client since it is not even a full release and just RC?????

Also I just spent half a day debugging a Microsoft Exchange problem and found out that the new version 7 client was causing all my problems.

This is a production environment and my client was without email for half a day.  Can someone explain me what went wrong?

Thanks.
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Offline Bret Miller

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Re: I am VERY MAD
« Reply #1 on: May 31, 2012, 07:39:05 PM »
The version 7 client has been released. The version 7 management console has not. So your server is acting correctly in upgrading you to the latest released client software.
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phoenixsecure

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Re: I am VERY MAD
« Reply #2 on: May 31, 2012, 07:45:55 PM »
Can the management console manage client version 7?
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Offline Infratech Solutions

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Re: I am VERY MAD
« Reply #3 on: May 31, 2012, 07:48:56 PM »
Quote
The version 7 client has been released. The version 7 management console has not

That hasn't sense!

All day talking with customers. Clients updated to avast! 7 and SBC saying that the licenses are not valid.

It's crazy!

If you have problems with the console try to update it using: http://files.avast.com/iavs5x/setup_console_epsp.exe

This updates your console to ASOA 1.2.2.8 and you ABP/ABPP licenses file is valid.
« Last Edit: May 31, 2012, 08:10:58 PM by Edj »
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phoenixsecure

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Re: I am VERY MAD
« Reply #4 on: May 31, 2012, 07:53:32 PM »
Yes just saw that my license was expired and now no client detected.  I reinstall the license, service crash, had to stop with task manager.  But still no client detected.
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Offline Bret Miller

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Re: v7 client license not distributed
« Reply #5 on: May 31, 2012, 08:02:02 PM »
I actually had this problem last week with one specific person. Today, MY computer upgraded to v7 when I told it to "Update Program" in the client interface. And now I have the same problem--NO LICENSE!

So do I have to install the RC admin panel to distribute licenses to v7?

Will clients start auto-upgrading to v7 and then not protect the computers because of this license issue?

This seems very, very bad.
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Offline Bret Miller

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Re: I am VERY MAD
« Reply #6 on: May 31, 2012, 08:05:08 PM »
Re-running the deployment from the SBC console at least gives me "trial mode", so I guess that is the answer for people who get auto-updated for now until we resolve what the next step needs to be.

I would hope that if I'm expected to upgrade to pre-release software because of this issue that it is reasonable stable and will upgrade itself going forward. A lot of times, pre-release software won't upgrade to the released version because there is "no upgrade path". If you're going to force people to install pre-release, there needs to be an upgrade path...
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Offline giogio

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Re: I am VERY MAD
« Reply #7 on: May 31, 2012, 08:06:30 PM »
 :(
in this case I suggest to everyone to go under Group Policy and set Program update to manual until the console is officially out
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phoenixsecure

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Re: I am VERY MAD
« Reply #8 on: May 31, 2012, 08:10:22 PM »
You can reapply your license.

I just open an emergency ticket and waiting for an answer.

I think Avast just mess up real good on this one.  I hope they fix it ASAP or else I will start looking for an alternative.

So far I was very please with this product but if they start to drop the ball left and right then we will see.
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Offline Infratech Solutions

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Re: I am VERY MAD
« Reply #9 on: May 31, 2012, 08:11:36 PM »
If you have problems with the console try to update it using: http://files.avast.com/iavs5x/setup_console_epsp.exe

This updates your console to ASOA 1.2.2.8 and you ABP/ABPP licenses file is valid.
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phoenixsecure

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Re: I am VERY MAD
« Reply #10 on: May 31, 2012, 08:12:31 PM »
Quote from: giogio on May 31, 2012, 08:06:30 PM
:(
in this case I suggest to everyone to go under Group Policy and set Program update to manual until the console is officially out

This is not a solution, they need to fix the problem NOW.  I have 10 unmanage clients right now that are suppose to be manage.
This is unacceptable.
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phoenixsecure

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Re: I am VERY MAD
« Reply #11 on: May 31, 2012, 08:14:05 PM »
Quote from: Edj on May 31, 2012, 08:11:36 PM
If you have problems with the console try to update it using: http://files.avast.com/iavs5x/setup_console_epsp.exe

This updates your console to ASOA 1.2.2.8 and you ABP/ABPP licenses file is valid.

So we go with a Beta product to solve a problem they created?
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Offline Infratech Solutions

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Re: I am VERY MAD
« Reply #12 on: May 31, 2012, 08:16:16 PM »
I think this is not a beta, this is the solutions that AVAST Software give me for my customers, and it works!
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Offline giogio

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Re: I am VERY MAD
« Reply #13 on: May 31, 2012, 08:27:41 PM »
Yep the RC was 1.2.2.5...

@ phoenixsecure
Yes you're right, but I think (but I hope more) in a few hours there's the officialy introduction of ASOA....
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Prima di scrivere sul forum per favore leggi le istruzioni qui https://forum.avast.com/index.php?topic=144453.0
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phoenixsecure

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Re: I am VERY MAD
« Reply #14 on: May 31, 2012, 08:31:54 PM »
What version of ASOA do you install?  There are 4 version.  I have BPP now.  Also will we have to uninstall and install the enterprise version after?
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