Author Topic: Where is the support staff? - Any help is appraciated  (Read 16074 times)

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Offline Infratech Solutions

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Re: Where is the support staff? - Any help is appraciated
« Reply #15 on: July 12, 2012, 04:28:39 PM »
Maybe this is the problem.

With the new avast! business products: avast! Endpoint Protection, avast! Endpoint Protection Plus, avast! Endpoint Protection Suite and avast! Endpoint Protection Suite Plus, you cannot combine products under the same console.

The licenses file is good for stand-alone installations but when you use it for ASOA or AEA, it's not valid.  :-[

In the past (avast! 4.x), you could combine avast! Server Edition, avast! Professional Edition or avast! Standard Suite under the same ADNM console, but not today!

You cannot use avast! Endpoint Protection with avast! Endpoint Protection Suite under the same console (ASOA or AEA).

Offline flibbit

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Re: Where is the support staff? - Any help is appraciated
« Reply #16 on: July 12, 2012, 08:55:57 PM »
I didn't combine them... It came that way (the license)

Technically the only valid license should be the Endpoint Protection Suite..

I wonder what would happen if I removed the second license... hmmmmm

Offline avast@@dvantage77.com

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Re: Where is the support staff? - Any help is appraciated
« Reply #17 on: July 12, 2012, 09:16:44 PM »
You will kill your license file!  This needs to be done by avast! support.
Sincerely,
 
J.R. "AutoSandbox Guy" Guthrie

"At this point in time, the Internet should be regarded as an Enemy Weapons System!"

Offline flibbit

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Re: Where is the support staff? - Any help is appraciated
« Reply #18 on: July 12, 2012, 09:21:49 PM »
You will kill your license file!  This needs to be done by avast! support.

uh-huh (excuse me while I bang my head on my desk a little more)

Offline avast@@dvantage77.com

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Re: Where is the support staff? - Any help is appraciated
« Reply #19 on: July 12, 2012, 10:15:33 PM »
Sincerely,
 
J.R. "AutoSandbox Guy" Guthrie

"At this point in time, the Internet should be regarded as an Enemy Weapons System!"

Offline flibbit

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Offline flibbit

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Re: Where is the support staff? - Any help is appraciated
« Reply #21 on: July 12, 2012, 11:30:30 PM »
 :-\ Well the shields issue seems to be resolved on the server, but Enterprise Maintenance still reports my license file as being invalid 

Figures they'd fix the issue I really didn't have that much of a problem with (Compared to the licensing issue) lol

Offline avast@@dvantage77.com

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Re: Where is the support staff? - Any help is appraciated
« Reply #22 on: July 13, 2012, 12:17:53 AM »
From my understanding, there is no "bug" fix for the license issue.  It will have to be converted by somebody ay avast!
Sincerely,
 
J.R. "AutoSandbox Guy" Guthrie

"At this point in time, the Internet should be regarded as an Enemy Weapons System!"

Offline flibbit

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Re: Where is the support staff? - Any help is appraciated
« Reply #23 on: July 13, 2012, 12:51:56 AM »
Yea I knew that... It's getting close to the point where I'll either have 20 managed clients w/ no protection to do an expired trial license (not to mention another 40 that where going to be added in a month)...

In another week I likely won't have a choice but to look for a replacement to Avast, and get this order refunded


Offline flibbit

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Re: Where is the support staff? - Any help is appraciated
« Reply #24 on: July 13, 2012, 01:23:22 AM »
Regarding your message (you know who you are), I tried to reply but it appears I don't have that access.

I appreciate the offer (really I do) but we ordered then cancelled the Business Protection, to purchase Endpoint protection Suite and we have a messed up license situation (apparently) because of it.  I'd have to imagine the mess would only get bigger. 
Aside from that, I'd really hate to ask for the credit card information again. The owner is aware of what's going on and I doubt he'd be receptive to try it yet again. (can't say I blame him)

That aside, for me the lack of active support is speaking volumes. Home users spending nothing to 30.00 a year appear to get better service than customers spending hundreds if not thousands of dollars a year.  If we treated our customers in this fashion, we'd be out of business.

I'm getting ready to send one more email to both support and sales, explaining about the licensing. Who knows, maybe I'll find someone who cares.

Ken

Offline flibbit

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Re: Where is the support staff? - Any help is appraciated
« Reply #25 on: July 14, 2012, 02:12:37 PM »
Well I received 1 email from support yesterday suggesting I install the updates (go figure).

Unfortunately by the time I received it, the server had already had fresh installs resolving the shield issue on the unmanaged client, however doing a clean install of AEA did nothing to resolve the licensing issue (not that I expected it to)

Again I wait, but now I've got something to do...

Looking at and comparing alternative replacements for Avast... Not that I'm happy about it


Offline flibbit

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Re: Where is the support staff? - Any help is appraciated
« Reply #26 on: July 17, 2012, 01:12:02 PM »
I get it that these guys are busy...  But come on!

Offline flibbit

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Re: Where is the support staff? - Any help is appraciated - RESOLVED
« Reply #27 on: July 18, 2012, 01:52:35 PM »
Well, I finally got my license issue resolved  ;D
I want to thank everyone who attempted to assist me in this matter.

Ken

Bicgatepc02

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Re: Where is the support staff? - Any help is appraciated
« Reply #28 on: March 05, 2013, 08:02:40 AM »
Well I just installed the latest version of both the console and the agent and it all seems to be working correctly now.

« Last Edit: March 05, 2013, 08:41:08 AM by Milos »