Author Topic: BSOD 0x000000C5 - Memory error  (Read 5267 times)

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Online DavidR

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BSOD 0x000000C5 - Memory error
« on: June 09, 2012, 09:02:33 PM »
I had a BSOD (Stop error 0x000000c5 - memory location error) on my Acer netbook, win7 32bit starter edition, whilst I'm not sure if avast was involved.  Using avast free 7.0.1426 on my win7 system.

Though using BluescreenView, it did list some avast services namely the aswSnx.sys.

I have uploaded DavidR-dump-files.7z to the ftp location.

Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.5.6116 (build 24.5.9153.762) UI 1.0.808/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline pk

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Re: BSOD 0x000000C5 - Memory error
« Reply #1 on: June 09, 2012, 11:38:27 PM »
Caused by sandbox.sys (Agnitum Outpost Firewall).
It's a bug in their driver (one function is called several times) and this may not be always correct. I'd suggest you to contact their support.

Online DavidR

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Re: BSOD 0x000000C5 - Memory error
« Reply #2 on: June 10, 2012, 12:07:43 AM »
Thanks - Interesting as I had just updated to the latest version 7.5.3 of Outpost Firewall Pro a couple of days ago. No such problem with earlier 7.5.1 version (skipped 7.5.2) and no problem on XP Pro system.

So into the void of Agnitum Outpost Support ;D
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.5.6116 (build 24.5.9153.762) UI 1.0.808/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline Asyn

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Re: BSOD 0x000000C5 - Memory error
« Reply #3 on: June 10, 2012, 12:23:29 AM »
So into the void of Agnitum Outpost Support ;D

Have fun. ;D
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Online DavidR

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Re: BSOD 0x000000C5 - Memory error
« Reply #4 on: June 10, 2012, 01:32:08 AM »
I have made a very basic report in their user-based support site outpostfirewall.com forum, but contacted support and uploaded the dump files also. Now it is a waiting game, thought the actual support ticket side isn't too bad, their user-based support forum can be like watching paint dry.

What a world of difference to the avast forums ;D
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.5.6116 (build 24.5.9153.762) UI 1.0.808/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline Asyn

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Re: BSOD 0x000000C5 - Memory error
« Reply #5 on: June 10, 2012, 10:25:00 AM »
Did you hear the chirping of crickets..? ;D
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0