AVAST MOBILE SECURITY - LOST OR STOLEN FALSE ALARM - URGENT HELP NEEDED

[tejasjuthani]

HI,

I HAVE INSTALLED AVAST ANTIVIRUS FREE ON MY ANDROID OS. (ICS)

I AM USING A SAMSUNG GALAXY NOTE.

I HAVE NEVER FACED A PROBLEM LIKE THIS BEFORE. ALL OF A SUDDEN MY PHONE IS GIVING AN ALARM SAYIN THAT MY PHONE IS LOST OR STOLEN, AND IT ASKS ME TO ENTER THE PASSWORD.

THE PHONE IS WITH ME, AND I HAVE TRIED ALL POSSIBLE PASSWORDS, I AM NOT ABLE TO ACCESS MY PHONE AT ALL SINCE ALL PASSWORD ATTEMPTS ARE WRONG.

I ALSO TRIED REMOTE UNLOCK AND OTHER FEATURES WITH ALL POSSIBLE PASSWORD COMBINATIONS FROM MY BROTHERS PHONE WHICH WAS REGISTERED TO RECEIVE MESSAGE FROM AVAST.

HIS PHONE RECEIVED A MESSAGE FROM AVAST THAT THE PHONE IS STOLEN ETC, BUT MY PHONE IS NOT STOLEN.

PLS HELP ME URGENTLY.

THANK YOU.

[Lisandro]

Is your phone rooted?
Did you install avast! antitheft as a device admin?
Maybe you can try a hard reset of the phone.
Not a single password is stored from avast! server side, so, there is no way to "retrieve" it.

[tejasjuthani]

My phone is not rooted.

Yes, avast! anti-theft is installed as a device admin.

Will hard reset really work? I have read somewhere in the forum that even after a hard reset, the problem still persists.

Please clarify.

[tejasjuthani]

Yes - the hard reset did solve the problem.

But I didn't really wanna go for that option.

[Lisandro]

avast! should guarantee that the thieve won't get access to your data/documents.
We can't lose the password as it cannot be discovered. There is no back door.
Glad you've recover the use of the phone. Sorry for the lose of data.

[janosch10]

does hardreset really solve the problem?

since 12 hours I have the same problem.

[Lisandro]

does hardreset really solve the problem?
since 12 hours I have the same problem.

Did you try?
If your device was rooted, than you'll have to flash a new ROM...