Problem

[lorrainetb]

Can any1 help , I was having a problem with my PC , so I did a system restore , now I can't get my Avast (free) to work , I have been using it for about 10 yrs with no probs , so need help to fix it .
I have tried downloading a new version , deleting the old one only made my PC recycle on startup  nothing seems to work . the messages I get are .. " Error reading product data from "C program file \alwil software \ avast\ setup\part_setup_ ais-557.vpx." setup cannot continue. "
 then this one   " Setup selfextract an error 0 (00000000) has occured . last operation was : Spawning .
PLEASE if anyone can help .

[mikaelrask]

hey and welcome to the forum. i suggest you do a clean installation from scratch and see if that could help.

download  the latest version of avast.

download the uninstall tool to uninstall avast.

download cclener.

After you have download the three programs begin with running the uninstall tool. reboot your system.

install and run the registry cleaner in cclener, to clean any left files of avast.

install the new avast you downloaded.

registry the program.

links

avast program: http://filehippo.com/download_avast_antivirus/

uninstall tool: http://www.avast.com/uninstall-utility

cclener : http://filehippo.com/download_ccleaner/

good luck

[lorrainetb]

Thank-you very much  mikaelrask it worked so it's all fixed

[mikaelrask]

good to here it solved for you