Author Topic: Outlook 2013 crashes when sending email with Avast! Add In enabled  (Read 9355 times)

Offline Isometer

  • Newbie
  • *
  • Posts: 11
    • Personal Message (Offline)
When i write a new email and click on the send button, Outlook crashes every time.
At the same time I am running avast! IS software. After disabling the avast! Outlook add in, sending of email works fine. I am on a 64 bit Windows 7 Pro system. avast! was working fine on the same system with Outlook 2010. There seems to be an incompatibility with the avast! Outlook add in when used under Outlook 2013.  :(

Offline coldair

  • Newbie
  • *
  • Posts: 1
    • Personal Message (Offline)
Re: Outlook 2013 crashes when sending email with Avast! Add In enabled
« Reply #1 on: November 19, 2012, 01:42:20 PM »
I am having the

Offline ajsmith9870

  • Newbie
  • *
  • Posts: 3
  • I'm a llama!
    • Personal Message (Offline)
Re: Outlook 2013 crashes when sending email with Avast! Add In enabled
« Reply #2 on: November 19, 2012, 02:24:27 PM »
Me too - 32 bit Windows 7 and Office 2013.  I can only send with the add-in disabled.

Offline gund007

  • Newbie
  • *
  • Posts: 4
    • Personal Message (Offline)
Re: Outlook 2013 crashes when sending email with Avast! Add In enabled
« Reply #3 on: November 19, 2012, 02:30:26 PM »
I am also having this issue with Outlook 2013 and sending email. Only happens when the avast! addin for outlook is enabled.

Offline petr_matrix

  • avast! team
  • Full Member
  • *
  • Posts: 192
  • avast! programmer
    • AVAST Software
    • Personal Message (Offline)
Re: Outlook 2013 crashes when sending email with Avast! Add In enabled
« Reply #4 on: November 19, 2012, 03:49:37 PM »
Hi,
try to disable "scan outbound messages" in mail shield and enable add-in. It could help you.

PL

Offline Isometer

  • Newbie
  • *
  • Posts: 11
    • Personal Message (Offline)
Re: Outlook 2013 crashes when sending email with Avast! Add In enabled
« Reply #5 on: November 19, 2012, 07:12:18 PM »
Thanks!

It works with "disable scan outbound messages"

Offline Infratech Solutions

  • avast! reseller
  • Advanced Poster
  • *
  • Posts: 984
  • Gender: Male
  • www.infratech.es
    • La web de avast! para España
    • Personal Message (Offline)
Re: Outlook 2013 crashes when sending email with Avast! Add In enabled
« Reply #6 on: November 19, 2012, 07:49:05 PM »
Working fine here: Windows 8 Pro (64 bits) + Office Professional Plus 2013 (64 bits) + avast! Internet Security 7.0.1474

All options in Mail Shields active, even "scan outbound messages" and Outlook plug-in working (asOutExt64.dll)
La web de avast! antivirus para España: www.infratech.es/avast.

Offline petr_matrix

  • avast! team
  • Full Member
  • *
  • Posts: 192
  • avast! programmer
    • AVAST Software
    • Personal Message (Offline)
Re: Outlook 2013 crashes when sending email with Avast! Add In enabled
« Reply #7 on: November 20, 2012, 09:41:00 AM »
Thanks!

It works with "disable scan outbound messages"
You're welcome.

Offline Rambaldi

  • Newbie
  • *
  • Posts: 6
    • Personal Message (Offline)
Re: Outlook 2013 crashes when sending email with Avast! Add In enabled
« Reply #8 on: November 22, 2012, 02:58:09 PM »
works, but if you add an attachment to be the same in crash

Offline Rambaldi

  • Newbie
  • *
  • Posts: 6
    • Personal Message (Offline)
Re: Outlook 2013 crashes when sending email with Avast! Add In enabled
« Reply #9 on: November 22, 2012, 03:18:47 PM »
SOLVED:
view image!

Offline petr_matrix

  • avast! team
  • Full Member
  • *
  • Posts: 192
  • avast! programmer
    • AVAST Software
    • Personal Message (Offline)
Re: Outlook 2013 crashes when sending email with Avast! Add In enabled
« Reply #10 on: November 22, 2012, 03:23:47 PM »
Yes, this should solve it. This bug was not reproducible in outlook 2013 beta, but will be fixed in next release.

Offline Infratech Solutions

  • avast! reseller
  • Advanced Poster
  • *
  • Posts: 984
  • Gender: Male
  • www.infratech.es
    • La web de avast! para España
    • Personal Message (Offline)
Re: Outlook 2013 crashes when sending email with Avast! Add In enabled
« Reply #11 on: November 26, 2012, 09:09:39 AM »
Outlook 2013 (not beta version) had disabled avast! plugin automatically.
La web de avast! antivirus para España: www.infratech.es/avast.

Offline CptSternn

  • Newbie
  • *
  • Posts: 7
    • Personal Message (Offline)
Re: Outlook 2013 crashes when sending email with Avast! Add In enabled
« Reply #12 on: December 07, 2012, 10:18:53 AM »
Same problem here!  Disabling outbound scanning has fixed the issue though.  Cheers lads!

Offline r.pauwels

  • Newbie
  • *
  • Posts: 1
    • Personal Message (Offline)
Re: Outlook 2013 crashes when sending email with Avast! Add In enabled
« Reply #13 on: February 13, 2013, 03:15:57 PM »
Hi,
try to disable "scan outbound messages" in mail shield and enable add-in. It could help you.

PL

OK it works thx
roland

Offline petr_matrix

  • avast! team
  • Full Member
  • *
  • Posts: 192
  • avast! programmer
    • AVAST Software
    • Personal Message (Offline)
Re: Outlook 2013 crashes when sending email with Avast! Add In enabled
« Reply #14 on: February 13, 2013, 03:18:01 PM »
This bug could be fixed in new avast! 8 beta. Can anybody confirm it?
Thx,
PL

 

Google Chrome

AVAST recommends using the FREE Google Chrome™ browser.

Download Google Chrome Now