Author Topic: Avast Removed Virus but Caused New Problem  (Read 4030 times)

Offline sschone

  • Newbie
  • *
  • Posts: 1
    • Personal Message (Offline)
Avast Removed Virus but Caused New Problem
« on: January 18, 2009, 01:57:02 AM »
Avast found and isolated many instances of a virus called win32:sality-gen. But now Windows continually tries to Unload programs and suggest I find varioius ".msi" files which are not on my my hard drive or disks.

Message: "Error 1706. No valid source could be found for product unload. The Windows installer cannot continue."

These are some of the paths it's trying to reach. I assume the virus scan removed them.

c:\hp\tmp\src\setup\UnloadIntent\
c:\hp\tmp\src\setup\AiOSoftwarenpi\
c:\hp\tmp\src\setup\PSPrinters08\

I can hardly work with these dialogue boxes popping up constantly. Any help is greatly appreciated.

Offline Jtaylor83

  • avast! Evangelist
  • Advanced Poster
  • ***
  • Posts: 1068
  • Gender: Male
    • Personal Message (Offline)
Re: Avast Removed Virus but Caused New Problem
« Reply #1 on: January 18, 2009, 02:45:05 AM »
Looks like you'll have to reformat and reinstall Windows. So, back up all your data before reformatting and reinstalling your OS.

Win32:Sality-gen is a dangerous polymorphic file infector.

Take care.
Avast 6.0, MalwareByte's Anti-Malware, CCleaner, Defraggler, DownloadHelper, WOT, NoScript, KeyScrambler, Thunderbird, Firefox, Windows XP SP3.

Offline RejZoR

  • Polymorphic Sheep
  • Starting Graphoman
  • *****
  • Posts: 7811
  • Gender: Male
  • We are supersheep, resistance is futile!
    • RejZoR's little secrets
    • Personal Message (Offline)
Re: Avast Removed Virus but Caused New Problem
« Reply #2 on: January 18, 2009, 06:28:58 AM »
From what i can see your HP AiO multifuntion device software is broken. Try removing all existing HP software and re-install it.
This should fix the above thingie. If that doesn't work you can try integrated Repair function that is usually included in .msi installers.

Offline Maxx_original

  • avast! team
  • Super Poster
  • *
  • Posts: 1434
  • Gender: Male
    • Personal Message (Offline)
Re: Avast Removed Virus but Caused New Problem
« Reply #3 on: January 18, 2009, 08:38:50 AM »
you can try DrWeb CureIt, but the machine is not much trustworthy once it get compromited by Sality, Virut and some other heavyweight file infectors..

Offline Tech

  • avast! team
  • Certainly Bot
  • *
  • Posts: 64880
  • Gender: Male
    • Personal Message (Offline)
Re: Avast Removed Virus but Caused New Problem
« Reply #4 on: January 18, 2009, 08:09:12 PM »
you can try DrWeb CureIt, but the machine is not much trustworthy once it get compromited by Sality, Virut and some other heavyweight file infectors..
Why does avast allow to reach this situation? ???
The best things in life are free.

Offline Maxx_original

  • avast! team
  • Super Poster
  • *
  • Posts: 1434
  • Gender: Male
    • Personal Message (Offline)
Re: Avast Removed Virus but Caused New Problem
« Reply #5 on: January 18, 2009, 09:26:12 PM »
i don't know.. it's not a frequently seen situation and the users are not able to tell us what they did right before the very first virus hit...

Offline wilson79

  • Newbie
  • *
  • Posts: 9
    • Personal Message (Offline)
Re: Avast Removed Virus but Caused New Problem
« Reply #6 on: April 29, 2009, 08:21:59 AM »
really dun have any solution to solve our computer when the Win32:sality-gen virus attack?

so poor......

 

Google Chrome

AVAST recommends using the FREE Google Chrome™ browser.

Download Google Chrome Now