Author Topic: VPS Update - cannot install...Also automatic Update not working  (Read 2095 times)

Offline ladyjane

  • Newbie
  • *
  • Posts: 6
    • Personal Message (Offline)
I have tried downloading and installing the latest update (I've been without internet connection for 6 months and my Avast is also not doing automatic updates), but received the following error message after downloading
Can’t install VPS update.  Errorcodes:  Ver: 4.8.1229
SI: 0x00000002
ST: 0xffffffff
LE: 0x00000000
 Can anyone help me?  also, my automatic update is not working nor is the manual update.  I also tried downloading the program again and that also did not work.  What should I do?

thanks for any help
Jane

Offline DavidR

  • avast! Überevangelist
  • Certainly Bot
  • *****
  • Posts: 69207
  • Gender: Male
  • No support PMs thanks
    • Personal Message (Offline)
Re: VPS Update - cannot install...Also automatic Update not working
« Reply #1 on: April 06, 2009, 12:56:11 PM »
You have an old program version 4.8.1229 and since that is mentioned in the errorcodes, I guess you first have to do a program update. The latest avast version is 4.8.1335, right click the avast 'a' icon, select Updating, Program Update, this will do a program update followed by a VPS update.
Core2Duo E8300/ 4GB Ram/ WinXP ProSP3/ avast! free 2014 9.0.2018/ Outpost Firewall Pro9.1/ Firefox 28.0, NoScript, RequestPolicy/ MailWasher Pro/ DropMyRights/ MalwareBytes AntiMalware Premium 2.0.1/ WinPatrol+/ Drive Image 7.1/ SnagIt 10.0/ avast! mobile security

Online Tech

  • avast! team
  • Certainly Bot
  • *
  • Posts: 64879
  • Gender: Male
    • Personal Message (Online)
Re: VPS Update - cannot install...Also automatic Update not working
« Reply #2 on: April 06, 2009, 03:29:03 PM »
I suggest an installation from the scratch:

1. Uninstall avast from Control Panel first.
2. Boot.
3. Download the latest version of Avast Uninstall and use it for complete uninstallation.
4. Boot.
5. Install again the latest avast! version.
6. Boot.
7. Check and post the results.
The best things in life are free.

Offline ladyjane

  • Newbie
  • *
  • Posts: 6
    • Personal Message (Offline)
Re: VPS Update - cannot install...Also automatic Update not working
« Reply #3 on: April 06, 2009, 06:17:44 PM »
I suggest an installation from the scratch:

1. Uninstall avast from Control Panel first.
2. Boot.
3. Download the latest version of Avast Uninstall and use it for complete uninstallation.
4. Boot.
5. Install again the latest avast! version.
6. Boot.
7. Check and post the results.

I have tried doing a program update and it does not work so I will try this solution.  I hope it works as I really don't want to find myself with no antivirus software.

Thanks...will let you know what happens.

Offline ladyjane

  • Newbie
  • *
  • Posts: 6
    • Personal Message (Offline)
Re: VPS Update - cannot install...Also automatic Update not working
« Reply #4 on: April 06, 2009, 06:23:15 PM »
I cannot uninstall from the Control Panel.  Nothing happens when I click on remove/change.  I've stopped Avast from running but still cannot uninstall.  Shall I just do an uninstall from the Avast website as suggested in step two here?

Offline DavidR

  • avast! Überevangelist
  • Certainly Bot
  • *****
  • Posts: 69207
  • Gender: Male
  • No support PMs thanks
    • Personal Message (Offline)
Re: VPS Update - cannot install...Also automatic Update not working
« Reply #5 on: April 06, 2009, 06:36:33 PM »
Then start from the next step, but you will have to be in safe mode when you run the avast uninstall utility.
Core2Duo E8300/ 4GB Ram/ WinXP ProSP3/ avast! free 2014 9.0.2018/ Outpost Firewall Pro9.1/ Firefox 28.0, NoScript, RequestPolicy/ MailWasher Pro/ DropMyRights/ MalwareBytes AntiMalware Premium 2.0.1/ WinPatrol+/ Drive Image 7.1/ SnagIt 10.0/ avast! mobile security

Offline ladyjane

  • Newbie
  • *
  • Posts: 6
    • Personal Message (Offline)
Re: VPS Update - cannot install...Also automatic Update not working
« Reply #6 on: April 06, 2009, 06:37:39 PM »
how do I start in safe mode??  I've already created a restore point but don't know how to start in safe mode.

Offline DavidR

  • avast! Überevangelist
  • Certainly Bot
  • *****
  • Posts: 69207
  • Gender: Male
  • No support PMs thanks
    • Personal Message (Offline)
Re: VPS Update - cannot install...Also automatic Update not working
« Reply #7 on: April 06, 2009, 06:42:23 PM »
Core2Duo E8300/ 4GB Ram/ WinXP ProSP3/ avast! free 2014 9.0.2018/ Outpost Firewall Pro9.1/ Firefox 28.0, NoScript, RequestPolicy/ MailWasher Pro/ DropMyRights/ MalwareBytes AntiMalware Premium 2.0.1/ WinPatrol+/ Drive Image 7.1/ SnagIt 10.0/ avast! mobile security

Offline ladyjane

  • Newbie
  • *
  • Posts: 6
    • Personal Message (Offline)
Re: VPS Update - cannot install...Also automatic Update not working
« Reply #8 on: April 06, 2009, 06:44:34 PM »
thanks. Will check it out but this is beginning to get complicated!

Offline DavidR

  • avast! Überevangelist
  • Certainly Bot
  • *****
  • Posts: 69207
  • Gender: Male
  • No support PMs thanks
    • Personal Message (Offline)
Re: VPS Update - cannot install...Also automatic Update not working
« Reply #9 on: April 06, 2009, 07:48:11 PM »
Not so complicated, taken a step at a time.
Core2Duo E8300/ 4GB Ram/ WinXP ProSP3/ avast! free 2014 9.0.2018/ Outpost Firewall Pro9.1/ Firefox 28.0, NoScript, RequestPolicy/ MailWasher Pro/ DropMyRights/ MalwareBytes AntiMalware Premium 2.0.1/ WinPatrol+/ Drive Image 7.1/ SnagIt 10.0/ avast! mobile security

Offline ladyjane

  • Newbie
  • *
  • Posts: 6
    • Personal Message (Offline)
Re: VPS Update - cannot install...Also automatic Update not working
« Reply #10 on: April 06, 2009, 08:52:54 PM »
THANKS!!   :)  It worked!!  All is well.

Most appreciated

Offline DavidR

  • avast! Überevangelist
  • Certainly Bot
  • *****
  • Posts: 69207
  • Gender: Male
  • No support PMs thanks
    • Personal Message (Offline)
Re: VPS Update - cannot install...Also automatic Update not working
« Reply #11 on: April 06, 2009, 09:28:39 PM »
You're welcome.
Core2Duo E8300/ 4GB Ram/ WinXP ProSP3/ avast! free 2014 9.0.2018/ Outpost Firewall Pro9.1/ Firefox 28.0, NoScript, RequestPolicy/ MailWasher Pro/ DropMyRights/ MalwareBytes AntiMalware Premium 2.0.1/ WinPatrol+/ Drive Image 7.1/ SnagIt 10.0/ avast! mobile security

 

Google Chrome

AVAST recommends using the FREE Google Chrome™ browser.

Download Google Chrome Now