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Author Topic: restart needed  (Read 8339 times)

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que

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restart needed
« on: November 30, 2004, 10:54:51 AM »
Since I updated to 542 (from529), I am promted ""Operating system restart needed by avast" over and over again. I tried repair -but no.
Any ideas what to do ??

/que
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Offline Vlk

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Re:restart needed
« Reply #1 on: November 30, 2004, 11:04:22 AM »
Please post the tail (~100 lines) of the file <avast>\setup\setup.log.

Thanks
Vlk
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que

  • Guest
Re:restart needed
« Reply #2 on: November 30, 2004, 06:06:31 PM »
After uppdating to ver.4.5.546 everything seems ok.again

cheers/ que
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gtmiller

  • Guest
Re: restart needed
« Reply #3 on: March 29, 2005, 04:14:33 PM »
I am having the same trouble, but I am now at version 4.6 (latest at this time) . ever since I installed (I purchased the pro version) this product Just last week, and it continually asks me "avast! needs to restart your operating system. Do you want to do it now?" every time I reboot. I have tried uninstalling and reinstalling it and get the same thing.  HELP PLEASE

I have sent an email to support over a week ago and have not gotten a responce.

In one thread above, it was asked to send the last 100 lines of a file. I will post my file here in my next message.

Please help asap.  Thanks,  George Miller
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gtmiller

  • Guest
Re: restart needed
« Reply #4 on: March 29, 2005, 04:17:16 PM »


16:07:23 min/gen  Started: 24.03.2005, 16:07:23
16:07:23 min/gen  Running setup_av_pro-26f (623)
16:07:23 nrm/sys  Operating system: Windows2000 ver 5.0, build 2195, sp 4.0 [Service Pack 4]
16:07:23 vrb/sys  Computer WinName: GTMNWK
16:07:23 min/sys  Windows Net User: SYSTEM
16:07:23 min/gen  Cmdline: /refresh /noreboot /updatevps /verysilent
16:07:23 vrb/gen  Operation set to INST_OP_UPDATE_INSTALL_PACKAGES
16:07:23 min/gen  Old version: 26f (623)
16:07:23 nrm/gen  SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
16:07:23 nrm/int  SYNCER: Type: 1
16:07:23 nrm/int  SYNCER: Auth: 2
16:07:23 vrb/pkg  Part prg_av_pro-26f is installed
16:07:23 vrb/pkg  Part vps-51200 is installed
16:07:23 vrb/pkg  Part news-42 is installed
16:07:23 vrb/pkg  Part setup_av_pro-26f is installed
16:07:23 min/gen  Old version: 26f (623)
16:07:24 vrb/fil  SetExistingFilesBitmap: 700->144->143
16:07:24 min/gen  GUID: 47393a24-f81a-4422-b1a4-a968be140f7e
16:07:24 vrb/gen  Entering:UpdateInstallPackages
16:07:24 min/pkg  Load C:\Program Files\Alwil Software\Avast4\Setup\prod-av_pro.vpu
16:07:24 vrb/pkg  LatestPartInfo: news = news-42
16:07:24 vrb/pkg  LatestPartInfo: program = prg_av_pro-26f
16:07:24 vrb/pkg  LatestPartInfo: setup = setup_av_pro-26f
16:07:24 vrb/pkg  LatestPartInfo: vps = vps-51200
16:07:24 vrb/pkg  ArePartsInstallable: 1
16:07:27 min/pkg  vps: updated [051200]
16:07:27 nrm/pkg  Transferred files: 0
16:07:27 nrm/pkg  Transferred bytes: 0
16:07:27 nrm/pkg  Transfer time: 0 ms
16:07:27 vrb/fil  NeedReboot=false
16:07:27 min/gen  Return code: 0x20000000 [Something done]
16:07:27 min/gen  Stopped: 24.03.2005, 16:07:27


16:40:24 min/gen  Started: 24.03.2005, 16:40:24
16:40:24 min/gen  Running setup_av_pro-26f (623)
16:40:24 nrm/sys  Operating system: Windows2000 ver 5.0, build 2195, sp 4.0 [Service Pack 4]
16:40:24 vrb/sys  Computer WinName: GTMNWK
16:40:24 min/sys  Windows Net User: MG\gtmnwk
16:40:24 min/gen  Cmdline: /downloadpkgs /noreboot /updatevps /silent /progress 
16:40:24 vrb/gen  DldSrc set to inet
16:40:24 vrb/gen  Operation set to INST_OP_UPDATE_GET_PACKAGES
16:40:24 min/gen  Old version: 26f (623)
16:40:24 nrm/gen  SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
16:40:24 vrb/sys  Computer DnsName: gtmnwk.MG.Telapexinc.com
16:40:24 vrb/sys  Computer Ip Addr: 172.16.118.169
16:40:25 nrm/int  SYNCER: Type: 1
16:40:25 nrm/int  SYNCER: Auth: 2
16:40:25 vrb/pkg  Part prg_av_pro-26f is installed
16:40:25 vrb/pkg  Part vps-51200 is installed
16:40:25 vrb/pkg  Part news-42 is installed
16:40:25 vrb/pkg  Part setup_av_pro-26f is installed
16:40:25 min/gen  Old version: 26f (623)
16:40:28 vrb/fil  SetExistingFilesBitmap: 700->144->143
16:40:28 min/gen  GUID: 47393a24-f81a-4422-b1a4-a968be140f7e
16:40:28 nrm/gen  Server definition(s) loaded for 'main': 19 (maintenance:0)
16:40:28 nrm/gen  SelectCurrent: selected server 'Download14 AVAST server' from 'main'
16:40:29 nrm/gen  Server definition(s) loaded for 'main': 19 (maintenance:0)
16:40:29 nrm/gen  SelectCurrent: selected server 'Download9 AVAST server' from 'main'
16:40:29 min/pkg  Load C:\Program Files\Alwil Software\Avast4\Setup\prod-av_pro.vpu
16:40:29 vrb/pkg  LatestPartInfo: news = news-42
16:40:29 vrb/pkg  LatestPartInfo: program = prg_av_pro-26f
16:40:29 vrb/pkg  LatestPartInfo: setup = setup_av_pro-26f
16:40:29 vrb/pkg  LatestPartInfo: vps = vps-51200
16:40:30 vrb/pkg  FilterOutExistingFiles: 144 & 143 = 1
16:40:30 nrm/pkg  Transferred files: 3
16:40:30 nrm/pkg  Transferred bytes: 30
16:40:30 nrm/pkg  Transfer time: 581 ms
16:40:30 vrb/int  Sending stats 'http://download9.avast.com/cgi-bin/iavs4stats.cgi': 00000000 204
16:40:30 vrb/fil  NeedReboot=false
16:40:30 min/gen  Return code: 0x20000000 [Something done]
16:40:30 min/gen  Stopped: 24.03.2005, 16:40:30


16:40:30 min/gen  Started: 24.03.2005, 16:40:30
16:40:30 min/gen  Running setup_av_pro-26f (623)
16:40:30 nrm/sys  Operating system: Windows2000 ver 5.0, build 2195, sp 4.0 [Service Pack 4]
16:40:30 vrb/sys  Computer WinName: GTMNWK
16:40:30 min/sys  Windows Net User: MG\gtmnwk
16:40:30 min/gen  Cmdline: /refresh /noreboot /updatevps /silent /progress 
16:40:30 vrb/gen  Operation set to INST_OP_UPDATE_INSTALL_PACKAGES
16:40:30 min/gen  Old version: 26f (623)
16:40:30 nrm/gen  SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
16:40:30 nrm/int  SYNCER: Type: 1
16:40:30 nrm/int  SYNCER: Auth: 2
16:40:30 vrb/pkg  Part prg_av_pro-26f is installed
16:40:30 vrb/pkg  Part vps-51200 is installed
16:40:30 vrb/pkg  Part news-42 is installed
16:40:30 vrb/pkg  Part setup_av_pro-26f is installed
16:40:30 min/gen  Old version: 26f (623)
16:40:32 vrb/fil  SetExistingFilesBitmap: 700->144->143
16:40:32 min/gen  GUID: 47393a24-f81a-4422-b1a4-a968be140f7e
16:40:32 vrb/gen  Entering:UpdateInstallPackages
16:40:32 min/pkg  Load C:\Program Files\Alwil Software\Avast4\Setup\prod-av_pro.vpu
16:40:32 vrb/pkg  LatestPartInfo: news = news-42
16:40:32 vrb/pkg  LatestPartInfo: program = prg_av_pro-26f
16:40:32 vrb/pkg  LatestPartInfo: setup = setup_av_pro-26f
16:40:32 vrb/pkg  LatestPartInfo: vps = vps-51200
16:40:32 vrb/pkg  ArePartsInstallable: 1
16:40:34 nrm/pkg  vps: same as previous [051200]
16:40:34 nrm/pkg  Transferred files: 0
16:40:34 nrm/pkg  Transferred bytes: 0
16:40:34 nrm/pkg  Transfer time: 0 ms
16:40:34 vrb/fil  NeedReboot=false
16:40:34 min/gen  Return code: 0x20000001 [Nothing done]
16:40:34 min/gen  Stopped: 24.03.2005, 16:40:34
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Offline Lisandro

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Re: restart needed
« Reply #5 on: March 29, 2005, 05:27:42 PM »
Quote from: gtmiller on March 29, 2005, 04:14:33 PM
I have sent an email to support over a week ago and have not gotten a responce.

Com'on Alwil team... where were you being?  ??? :(
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Offline Vlk

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Re: restart needed
« Reply #6 on: March 29, 2005, 05:32:08 PM »
Delete the file <avast>\setup\reboot.txt
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Offline Lisandro

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Re: restart needed
« Reply #7 on: March 29, 2005, 05:37:34 PM »
Thanks Vlk... Sorry my rudeness  ;)
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gtmiller

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Re: restart needed
« Reply #8 on: March 30, 2005, 06:55:25 PM »
I deleted it, and still go the message. Deleted it again, and made double sure it had not be re-created, just before a third dry and still got the message.  What else can I try?  Would it matter that I had the Avast free edition installed a few weeks ago, then uninstalled it?

thanks for your help.

george
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Offline Vlk

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Re: restart needed
« Reply #9 on: March 30, 2005, 07:04:24 PM »
The message is popped us only if reboot.txt is there. Please send me the whole <avast>\setup\setup.log file.
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gtmiller

  • Guest
Re: restart needed
« Reply #10 on: March 30, 2005, 10:52:14 PM »
I just sent you an email with the attachment fo that log file.  Here is what I wrote:
---------------------
After the last post I did, I deleted it again, rebooted again, and then I didn’t get it. BUT, the file reboot.txt is there in that directory still.
It is right now as I write this, but the last boot up I did not get the message. Since it is there now, will I get it again on the next reboot?

Here is the setup log file.


George Miller
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gtmiller

  • Guest
Re: restart needed
« Reply #11 on: March 31, 2005, 08:47:41 PM »
Just a note, I am still getting them. have there been continual updates recently that would legitimatly cause this, or is this still an anomaly?

thanks again for your help.

George
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Forejt

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Re: restart needed
« Reply #12 on: April 01, 2005, 08:38:11 PM »
Hi,
yesterday I've sent you e-mail with solution to this problem, but I'm not sure if you got it. Please let me know if you have another e-mail address. I'd like to do some tests, to see why this is happening, because we can't reproduce this problem.
To get rid of reboot messages, delete registry key "PendingFileRenameOperations" in HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Session Manager. Be sure to delete it right after restart and not to delete any other keys. Also delete reboot.txt file.
But it would be better if system will be in the same state, just answer No for restart question, don't delete anything and let me know via e-mail.
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gtmiller

  • Guest
Re: restart needed
« Reply #13 on: April 04, 2005, 11:26:33 PM »
I sent you an email this morning with my email addresses. I am willing to do some tests with you.  Thanks for helping me with this.   I will go ahead and delete the registry entry and give it a try.  Thanks,  George
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gtmiller

  • Guest
Re: restart needed
« Reply #14 on: April 05, 2005, 03:05:09 PM »
I rebooted, deleted them both, and pressed "no" on the reboot prompt question,   then manually rebooted.  I have rebooted 3 times since and still am getting the message asking me if I want to reboot. Did I do something wrong?

Thanks,
george

Quote from: Forejt on April 01, 2005, 08:38:11 PM
Hi,
yesterday I've sent you e-mail with solution to this problem, but I'm not sure if you got it. Please let me know if you have another e-mail address. I'd like to do some tests, to see why this is happening, because we can't reproduce this problem.
To get rid of reboot messages, delete registry key "PendingFileRenameOperations" in HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Session Manager. Be sure to delete it right after restart and not to delete any other keys. Also delete reboot.txt file.
But it would be better if system will be in the same state, just answer No for restart question, don't delete anything and let me know via e-mail.
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