Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: Walker on December 14, 2003, 10:33:46 PM
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Avast team,
Can anyone tell me, would it be OK to install a second A-V program if I turned off all of the Avast providers except resident?
W.
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do you plan on turning off all of the on access scanners of the other av?
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ML
No
W.
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if I were going to use F-secure's on access scanners I would disable all avast providers to be sure there is no conflict but Im sure the ALWIL team wil have a better awnser for you. :-\
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Thanks for the input, might be the safest option.
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Walker, if you want a second (backup) scanner, I suggest these ones (not resident and fully compatible with avast!):
1. Antivir PE (http://www.free-av.com/) Fair but with quite some false alarms
2. AVDisk (http://www.avdisk.org/) Fine tool to automatically create rescue disks for the F-PROT/DOS anti-virus
3. BitDefender Free Edition for DOS (http://www.bitdefender.com)
4. BitDefender Free Edition (http://www.bitdefender.com) and Updates* (http://ftp://ftp.bitdefender.ro/pub/updates/bitdefender_v7/cumulative.zip)
5. BitDefender Free Removal Tools (http://www.bitdefender.com/html/free_tools.php)
6. F-Prot for DOS (http://www.f-secure.com/download-purchase/tools.shtml) and Updates (http://www.f-secure.com/download-purchase/dos_updates.shtml)
7. Norton Anti-Virus Removal Utility 2003 (http://service1.symantec.com/)
Anyway, why do you want to disable avast?
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Anyway, why do you want to disable avast?
yes, Im wondering that to! :-\
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Tech, ML,
I'd like to keep Avast resident scanner and perhaps script blocker.
I'm looking for a e-mail scanner and web browser protection.
W.
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Tech, ML,
I'd like to keep Avast resident scanner and perhaps script blocker.
I'm looking for a e-mail scanner and web browser protection.
W.
avast! is the better email scanner I have ever used... Probably you won't found easy another 'single' application for this. Anyway, you could give a try to these e-mail test tools:
Declude (http://www.declude.com/tools/mailsend.html)
Email Security Test (http://www.gfi.com/emailsecuritytest/) Very extensive tests to check if your email software is secure
Email Defense Test (http://www.jasons-toolbox.com/test-defenses.asp) Receive a harmless .VBS email attachment thus testing your defenses against script viruses without any risk.
Sentinel Lite (http://binaryevidence.com/) Protect email privacy, script virus alerts, attachment infection prevention, etc.
Mail relay test (http://www.abuse.net/relay.html)
I cannot suggest any of them because I use avast.
For the web browser protection, I suggest AnalogX Script Defender (http://www.analogx.com/contents/download/system/sdefend.htm) that intercept requests to execute most common scripting types, configure it to intercept new script extensions. Of course, in this case, I suppose you will still have the Standard Shield of avast...
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ok then out of technicals suggestions dont get bitdefender free or AVPE neither have email scanning. and bit defender free has ONLY on demand scanning
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Walker,
The general rule with Avast is simple. You should not have 2 AVs running resident at the same time, especially AVs with email scanning such as AVG by Grisoft. Most of the other manual AVs are ok. I have used the on-line Av scanners as well but shy away from Panda.
Computer Associates, Symantec and Kaspersky worked ok and did not interfere or mind having Avast around. ;D
To lessen the likelihood of conflict, with any other AV, shutting down the On-access protection moducles of Avast should be fine.
Technical suggested AnalogX Script Defender. This is a good choice. Also look into Script Sentry ( which I use with the Avast Home version).
Both are well suited to protect against malicious script execution.
I think you still can download it at http://www.jasons-toolbox.com (http://www.jasons-toolbox.com)
Good Luck
techie
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Tech,
I think your mis-reading my messages ;) I don't want to test my e-mail protection (currently Avast Pro. which works ;)) and I did say I would like to keep Avast Script Blocker.
The incoming e-mail scanner is what I need to change.
ML,
Thanks for the tips, it does'nt have to be free, just something that works with all e-mail clients ;)
W.
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http://www.jasons-toolbox.com/scriptsentry.asp (http://www.jasons-toolbox.com/scriptsentry.asp)
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The general rule with Avast is simple.
Techie,
Yes thanks, my view as well ;) tis is why the ? about having 'parts' of various A-V programs running/installed.
W.
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ML,
Yes OK, but I was trying to retain Avast Script Blocker if poss.. .. see above.
W.
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Walker,
Sorry, I guess I did not understand your reference to keeping "script blocker" but I made no reference to "testing" your email. I think Technical was only informing you of programs that "could".
I believe that the Script Blocker in Avast will stay active even if the modules are stopped. IF you use Pro, then why not try installing only those modules you want which should leave you with the ability to have Resident, Email and Script protection????
Anyway, I do not use a separate email scanner, but can look into it if you wish. Like I said before, I added Script Sentry to fill in the "hole" in the Home version.
Food for thought
techie
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Techie,
That's okay, I'm also to blame for not explaining fully.
The situation is.. .. I would love to keep Avast (or I guess as much of it as possible), but I'm having issues with the interaction with Pegasus e-mail client. So I need an A-V to scan my incoming mail.
W.
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ML,
Yes OK, but I was trying to retain Avast Script Blocker if poss.. .. see above.
W.
Script Sentry and Script Defender (I think the interface of the second is better but both work) are compatible with avast Script Blocker. Indeed you can have the three installed and working. Script Sentry will 'relate' more 'false positives' and pop up windows... I'd rather Script Defender working togheter with avast! Script Blocking...
About the email scanner, I see no other solution than staying with avast! or changing all the package...I'm talking both of free and payed applications... I cannot see the reason to keep just one part of avast! unless your Internet Mail or Outlook/Exchange providers were not working ::) and as I see you have a trouble with Pegasus e-mail client... :'(
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Walker,
Maybe we are going about this the wrong way. Instead of trying to "use Avast less", why don't we try to find a solution to your problem with Pegasus??
I reviewed all the posts, and none were from the Avast team.
If you could provide some detail on what problem your having, then maybe we can sort it all out and fix it. I would rather see you stay "fully" with Avast, then to try install a "workaround" program (3rd party email scanner).
Technical,
I find both interfaces of Script Defender and Sentry adequate. Once I set them, I don't need to stare at them much. I find both equally reliable, and never had a false positive from either. I have had boot-up errors from Script Sentry now and then, but a reboot takes care of it. Nothing to worry about.
Later,
techie
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Techie
Thanks for the interest. ;)
Walker,
Maybe we are going about this the wrong way. Instead of trying to "use Avast less", why don't we try to find a solution to your problem with Pegasus??
Of course this would be the ideal solution, BUT.. ..
I reviewed all the posts, and none were from the Avast team.
I've asked both Vlk and support direct by e-mail. Vlk said he would get back, but nothing heard for a couple of weeks or so :'( . Support e-mail.. no reply at all :'( . In one of the threads I will mention below, Igor said Vojtech might answer.. .. I noticed he was on the forum since that message, but no response :'( .
Now don't get this wrong, I'm not bitching.. the guy's are probably busy, but none of this helps me,! So rather than complain, I thought I'd try to find another solution. ???
If you could provide some detail on what problem your having, then maybe we can sort it all out and fix it. I would rather see you stay "fully" with Avast, then to try install a "workaround" program (3rd party email scanner).
The basic problem is I'm having a total lack of reliability 'somewhere' between Pegasus mail and Avast. Sometimes my e-mail is sent and received no problems at all, other times I have to remove the local host routing to be able to get a connection to my ISP's mail servers.
Some more info in my previous messages:-
http://www.avast.com/forum/index.php?board=2;action=display;threadid=1852;start=msg12212#msg12212
http://www.avast.com/forum/index.php?board=2;action=display;threadid=1971;start=msg13201#msg13201
Where an Adwil team response would help, is to clarify whether Avast is compatible with Pegasus. I have been trying not to spoil Technicals illusions ;)when he keeps posting that Avast does work with Pegasus, but in fact the MPW hasn'nt worked for a couple of Peg versions !. I therefore wonder if there are any other issues with compatibility between Avast and Pegasus.
http://www.avast.com/forum/index.php?board=2;action=display;threadid=1157;start=msg6365#msg6365
Thanks again for the interest and reply Techie :)
W.
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Technical,
I find both interfaces of Script Defender and Sentry adequate. Once I set them, I don't need to stare at them much. I find both equally reliable, and never had a false positive from either. I have had boot-up errors from Script Sentry now and then, but a reboot takes care of it. Nothing to worry about.
Later, techie
Ok, you admit, Script Defender is a little better and not so borrowing than Sentry... I don't think you need both of them plus the Script Blocker of avast! 8)
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Where an Adwil team response would help, is to clarify whether Avast is compatible with Pegasus. I have been trying not to spoil Technicals illusions ;) when he keeps posting that Avast does work with Pegasus, but in fact the MPW hasn'nt worked for a couple of Peg versions !. I therefore wonder if there are any other issues with compatibility between Avast and Pegasus.
Walker, sorry, I do not use Pegasus and I cannot help you too much but, I configurated OE and Spamihilator with avast!, changing POP and SMTP servers, authentication, ports, avast4.ini and a lot of things more... I could not imagine why you can't configure Pegasus and avast! together... I wish I could... I wish I could help you :'(
Anyway, ask Vlk untill he answers you ;D Borrow him ;D
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I could not imagine why you can't configure Pegasus and avast! together... I wish I could... I wish I could help you :'(
Hi Tech,
Configuring isn't (I don't think ;)) the problem, it's the realiability factor :-\
Anyway, ask Vlk untill he answers you ;D Borrow him ;D
Hummm.. .. I'm getting older all the time though Tech ;D
W.
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I could not imagine why you can't configure Pegasus and avast! together... I wish I could... I wish I could help you :'(
Hi Tech,
Configuring isn't (I don't think ;)) the problem, it's the realiability factor :-\
Anyway, ask Vlk untill he answers you ;D Borrow him ;D
Hummm.. .. I'm getting older all the time though Tech ;D
W.
Do not give up... Put a photo when you have four as I did... You'll feel younger! Don't give up of Vlk's help... What are you calling 'realiability'? You get a virus that avast could not scan and clean? Or just, sometimes, your email is not scanned at all?
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What are you calling 'realiability'? You get a virus that avast could not scan and clean? Or just, sometimes, your email is not scanned at all?
Oh Tech, :)
I know I don't explain very well :-\ , but NO, it's nothing to do with viruses or scans, it's my e-mail not going through the local host ie not being sent/received at times. ;)
W.
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... I don't think you need both of them plus the Script Blocker of avast!
Technical,
I don't use both. You misunderstand. I use Script Sentry with my Avast Home in my W98 since Avast Home does not have script blocking.
My Avast Pro sits happily in my XP computer with its' internal script blocking.
Ok Ok.....Script Defender is a bit better than Defender. However, I believe that Sentry is still is supported. Defender is not. ;)
Walker,
As I understand the problem, you have Pegasus sending mail to your computer at which time it is redirected to local host 127.0.0.1 so that Avast can scan first. This link is not working at all times. Am I correct here?
I asssume that when you "remove" the local host path, you set the server address to that of Pegasus and all works fine.
Can we try a simple test? If I remember, you have Avast Pro...Yes?
Really doesn't matter. You will be sending email to yourself. Go into Settings and uncheck Scan outgoing mail so that Avast will not scan it.
Then, try sending mail. If this is successful, then reverse the permissions (outgoing..scan, incoming..no scan). Try again.
Can you check your Windows Event Viewer log (System and Application) to see if anything shows up as an error or conflict message? I do not think anything will show in the Avast log since it is waiting to scan email that it never sees. Understand?
We will have to do a bit of old fashioned troubleshooting here before we try drastic stuff like reinstallations. This may be simplistic but have you tried to reinstall Avast or Pegasus?
Do you agree? It will be my pleasure to try and find a solution for you.
I will try to get the attention of a Moderator or Avast Team Member. I can't offer an explanation as to why Alwil Support does not answer your email.
techie
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Techie,
Quick response.. .. I'll digest your suggetions in a minute ;)
As I understand the problem, you have Pegasus sending mail to your computer at which time it is redirected to local host 127.0.0.1 so that Avast can scan first. This link is not working at all times. Am I correct here?
Well yes and no ;) . I cut out scanning outgoing mail altogether, it was one less option to worry about (as far as this issue). But yes, pop3's incoming (I have nine different a/c's) are all directed through the local host (127.0.0.1)
I asssume that when you "remove" the local host path, you set the server address to that of Pegasus and all works fine.
Yes and most (but not all) of the time, it also will work through the local host via Avast.
If I remember, you have Avast Pro...Yes?
Yes
I do not think anything will show in the Avast log since it is waiting to scan email that it never sees. Understand?
Yes perfectly. In fact with Pegasus and this kind of config., the old Avast 'Blue flashing light' (police car type) icon appears when Avast is doing something with e-mail. I know when it is going to fail, because this blue light doesn't appear.
This may be simplistic but have you tried to reinstall Avast or Pegasus?
Actually a big YES. I've had the same problem with two seperate machines.
Do you agree? It will be my pleasure to try and find a solution for you.
Thanks Techie, appreciated :) I'm off to read your suggestions properly now ;)
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Just a little suggestion from a newbie.
Does your isp requires authentication ?
If so, in the knowledgebase for Pmail there is a known issue where Pegasus is unable to handle authentication requests via the localhost.
This problem should occur with some isp's and the big question is of course "is it the mail-prog or the isp that's causing the trouble ?"
Just to mention it before you guys start uninstalling things...
Bye
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Fast,
Yes, Authentication is something to consider.
Walker,
I really need you to enable the SMTP protocol so Avast scans outgoing mail, and shut down the incoming scan.
I want to determine if the outgoing side if ok.....that is the Avast scan of outgoing email. Since we have an instablity problem somewhere, let us narrow the field down.
These settings might also help:
Sending mail: Set Pegasus to Send Later instead of Send Now.
(Send Now causes the email client to seek a connection dependent upon how often you have the "time" set)
Check "Leave copy of messages on the server"
(Since the client can only look at one folder on the server at a time [Inbox], leaving a copy on the server permits the client to jump to other server inboxes, or other inboxes on the same server [multiple accounts]
I am looking at the problem this way. Email is like trains going back and forth on the same track. If too many trains try running on the track, you can bet you'll get them to derail. Right now, you are sending....receiving 9 accounts worth of mail....scanning same.....reading same.....then probably sending mail in "q".
All this nonsense pumping the local host. Maybe I'm the one off track, but I don't think so this time. ;D
techie
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I really need you to enable the SMTP protocol so Avast scans outgoing mail, and shut down the incoming scan.
Techie,
Okay, if I've done what you wanted (hope so), I've tried enableing (one for now) smtp (outgoing scan) by re-configuring the smtp through local host. I've then tried changing the scan outgoing then incoming mail in Avasts settings. What happens (logically at this stage) is my isp reports a bad username/password. It is seeing bla-bla@bla#pop3bla.bla (think I'll have to register bla bla ;D ) . So.. the only option I then have is to remove the re-directs through local host etc., in Pegasus. This is in fact what I have been doing anyway when my e-mail fails. Or have I misunderstood you?.
This is a common 'Warning' in my event log (Applications). I don't know what it is, I have'nt checked the MS link yet.
Event Type: Warning
Event Source: Userenv
Event Category: None
Event ID: 1517
Date: 16/12/2003
Time: 02:39:40
User: NT AUTHORITY\SYSTEM
Computer: SERVER-04
Description:
Windows saved user (bla-bla again) registry while an application or service was still using the registry during log off. The memory used by the user's registry has not been freed. The registry will be unloaded when it is no longer in use.
This is often caused by services running as a user account, try configuring the services to run in either the LocalService or NetworkService account.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
The only other regular thing in the Apps log is my UPS shut downs.. normal.
The 'Systems' log show only 'information' items with one or two print warnings.
:-\ W. ;)
[edit] just tried the MS link.. .. great ;D [/edit]
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I've tried enableing (one for now) smtp (outgoing scan) by re-configuring the smtp through local host. I've then tried changing the scan outgoing then incoming mail in Avasts settings
I think so. Your local host should be set to 127.0.0.1 with SMTP to port 25 and POP3 to port 110 with the appropriate user names. When you ran the Mail Wizard, you should have checked Protect all my accounts (which should have taken care of Pegasus)
You should have had to only uncheck the relavant permission boxes in the On-Access Protection Control/Internet Mail/Customize menu
What happens (logically at this stage) is my isp reports a bad username/password.
Why do think this is logical? Pegasus should be sending the correct username and password regardless of where the email is directed (local host)
Or have I misunderstood you?.
Not really. I think you are doing what I asked. I am wondering if there are settings in Pegasus that are interferring with the email transfer to the local host.
Description:
Windows saved user registry while an application or service was still using the registry during log off. The memory used by the user's registry has not been freed. The registry will be unloaded when it is no longer in use.
This warning appears on my computer also and I believe that it is Avast operating under a user account protocol. It seems to be of little concern.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
This link provided absolutely no info whatsoever. Typical of MS Help. ;D
I'll stay with this....
techie
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@Walker
I've typed in search the knowledge-base :"127.0.0.1" and it came up with a problem concerning authentication and Norton AV.
I have two mail-accounts, one at Lycos which needs auth. and another at Versatel which doesn't require it.
The thing is that I only have this problem with the Lycos account.
I mailed their helpdesk and they came up with an idea, something like "does your mailclient reed plain-text authentication only?"
At that point it became too technical for me and I gave up...
Now I use Pegasus for my Versatel account only, the other one (Lycos) I reed with Vivian.
Bye
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Fast,
I think your barking up the wrong tree. Walker does not have Norton, and he has no indications of authentication problems.
It appears that he is loosing the connection (as he explains it)
Walker,
I did some digging around and came across this post on the Pegasus KB:
http://wwwbzs.tu-graz.ac.at/software/pegasus/en/knowledgebase/d/download.html#down_pop3 (http://wwwbzs.tu-graz.ac.at/software/pegasus/en/knowledgebase/d/download.html#down_pop3)
The post speaks of 'lost connections" and taking the blocking sockets at a "slower pace". Remember my train theory. haha
We'll fix it.
techie
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Walker,
I have made some additional logging to the mail scanner in the latest beta version (4.1.313). Please turn on the protection of incoming mail and also add the line
Log=20
to the file avast4.ini under the line [MailScanner]. Send me the file aswMaiSv.log from Avast4\DATA\log folder by mail after you encounter the problem.
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Hi Technie
Your local host should be set to 127.0.0.1 with SMTP to port 25 and POP3 to port 110 with the appropriate user names. When you ran the Mail Wizard, you should have checked Protect all my accounts (which should have taken care of Pegasus).
Yes, with the addition of the username has #pop.. ... .. added on the end.
Sorry Techie, this is one of the features that I have been mentioning.. .. MPW doesn't work with Pegasus (it's a known problem). Anyway, I'm happy doing the manual configs.
What happens (logically at this stage) is my isp reports a bad username/password.
Why do think this is logical? Pegasus should be sending the correct username and password regardless of where the email is directed (local host)
My ISP picks up the additional #pop.. ... .. on the end of the username and reports wrong u-name/p-word and connection to the servers fail.. .. this is what I meant as being logical.
You should have had to only uncheck the relavant permission boxes in the On-Access Protection Control/Internet Mail/Customize menu).
Unless I'm misunderstanding.. no. Unless I manually take out the localhost redirect and the pop details off of my username I get the problem with wrong u-name/p-word from the mail servers as mentioned above. Every test I do requires a manual reconfig of my pop and smtp details.
This link provided absolutely no info whatsoever. Typical of MS Help. ;D
One of their better ones, I thought ;)
Sorry if we have some confusion :-\
Walker.
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Please turn on the protection of incoming mail and also add the line Log=20 to the file avast4.ini under the line [MailScanner]. Send me the file aswMaiSv.log from Avast4\DATA\log folder by mail after you encounter the problem.
Vojtech,
Thanks for the response(s). Will do as you say and send you the log when it happens.
I've noticed today, and this may sound like a crazy description :-\ , but the blue light icon almost 'struggles' to appear !!.. it's been 'slow' kicking in!.
Thanks again.
W.
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@Walker
I've typed in search the knowledge-base :"127.0.0.1" and it came up with a problem concerning authentication and Norton AV.
Fast,
Appreciated the effort. I did see that one, but as Techie mentions, I can't see any other relavence other than for Norton (forgive me if I'm wrong :-\ ) and the 'fix' that is mentioned is the same as a normal Avast/Peg configuration.
Thanks for the continued interest.
W.
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I'll ask you a favor, Walker: please, post the window of Pegasus configuration (more than one if it has...), advanced options and so on... Let me understand what is happening. I see no reason for this conflict with avast :'(
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Walker,
Technical has a good idea. If you could show us the windows that you are describing, then maybe we will have a better understanding of what and where you are manually configuring your programs.
I get the feeling that we are missing something very obvious which is causing this.
I may have to download Pegasus and run it on one of my machines as a testbed.
techie
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Walker,
Technical has a good idea. If you could show us the windows that you are describing, then maybe we will have a better understanding of what and where you are manually configuring your programs.
Technical, Techie,
Are you guy's sure about this :)
I've counted 10 'basic' images and am worried about clogging the forum.
I'll have a go, but tell me if/when you see what you need and I will delete again.
::) :-\ ;D
W.
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2
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3
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4
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5
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6
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7
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8
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9
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Tech, Techie,
I think I've missed one... but I've gone 'image crazy' ;)
There are more ;D settings, is this what you needed/expected.
Obviously all ficticious entries 8)
Phew, W.
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Walker,
Ok, keep the pics coming.
Screen1
I would increase polling time off of "0".....maybe 600 seconds to see if there is a difference. Normally I would not do this because the client seeks a connection when the polling timer runs out but we need to tweek a bit.
Screen2
Check create internet session log. We may need to look at this later on to determine if anything shows as to why the connection is lost. Its a valuable tool.
Screen3
Why did you add the #pop3.ispm? I do not have that with my isp. Did your Isp provide that to you?
Screens 4-5-6
Seem ok.
On to the next screens!
techie
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Walker,
Screen7
Seems ok
Screen8
I am not crazy about requesting a prior Pop3 login for authentication.
Have you tried choice 2 or 3 instead. I would try the plain SMTP server login using the userid and password.
Screen9
Seems ok.
Screen10
Oh where oh where did my screenshot go, blah blah blah
Oh where oh where did it go????
Yes, the screens give me a very clear indication of how and where you are inputing changes.
So far, I did not see any "glaring" error. However, I did see a few things that you can try (as I mentioned) to see if Pegasus reacts differently
The "username" in screen 3 puzzles me and the manner of server login for SMTP worries me a bit.
Authentication has been a problem area with Pegasus.
Write down all settings and where you found them before changing anything. Make only ONE CHANGE at a time. Change, go back and reset, make new change, go back and reset and so on until everything is tried individually. Hope you understand.
Be back later....need a cup of coffee. ;D
techie
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>:( >:( >:( darn.. .. I just did a lengthy reply to your post, hit the send button and my login time had run out >:( message gone/lost >:( ::) :)
I've got three browsers open trying to follow/reply to this thread ;D
Screen1
I would increase polling time off of "0".....maybe 600 seconds to see if there is a difference. Normally I would not do this because the client seeks a connection when the polling timer runs out but we need to tweek a bit.
Will do if you wish, but all this does is tell Pegasus to attempt to establish a mailserver connection and retreive mail at 'x' given secs. As I'm on a 'dial-up' it's not really relavent (unless you think so :) ) . I just check for mail manually (ie as in send/receive in OE) . Is there something I'm missing with your line of thought?
Screen2
Check create internet session log. We may need to look at this later on to determine if anything shows as to why the connection is lost. Its a valuable tool.
Yes this is a good idea. I turned it off some months ago because it slows things down aand thought it might be contributing to the problem.. I then forgot about it. Will turn it back on ;)
Screen3
Why did you add the #pop3.ispm? I do not have that with my isp. Did your Isp provide that to you?
Urmmm, you have me confused here :-\ ;)
This is normal configuration for Avast with a manually configed mail client.. .. on the other hand, I could have been too long out in the sun 8) ;D
Remember, this is not Outlook or OE with automatic mail protection. Also, the screen shot does not show all of the dialogue in that entry box.. .. it would normally be (this is my 'real' isp mailserver details) #pop3.terra.es , so the full entry would be myusername.terra.es#pop3.terra.es . Note the 'dot' between myusername and terra, some isp's would have an @ (strudle), this is not a mistake, my isp uses a 'dot'. I'm not sure if we are misunderstanding here or if I have made a mistake which I'm becoming blind too :-\ Also bear in mind this is only a ficticious a/c I have created for the screen shots ;)
On to the next screens!
I think I've run out of all the relavent stuff, unless you see any sub menus or now of anything else I've missed
Clicking 'post' quick and copying to clipboard first ;
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Techie,
Screen8
I am not crazy about requesting a prior Pop3 login for authentication.
Have you tried choice 2 or 3 instead. I would try the plain SMTP server login using the userid and password.
I have tried the other two options, 'pop before send' is the most reliable. In fact there is a definate problem with either one or both of options 2 and/or 3 (my mind has gone blank at the moment ::) ) but I think it has something to do with the username/password not being passed through correctly with localhost redirects !?. It will come to me later ;)
Screen10
Oh where oh where did my screenshot go, blah blah blah
Oh where oh where did it go????
I misscounted, think there all there !
The "username" in screen 3 puzzles me and the manner of server login for SMTP worries me a bit.
Authentication has been a problem area with Pegasus.
Lets think this one over, considering my comments in previous post. Say again if we're confusing each other over this.
Be back later....need a cup of coffee. ;D
;D I'm considering a large Jack Daniels ! ;D
W.
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Walker, I saved this forum and will work off-line...
I'll have a cup of coffee beside me... 8)
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Walker, seem that I found errors :'(
peg-0.gif: Seems ok. No comments. Anyway, if you want, you could increase the 'Check for new POP3 mail every … seconds' like Techie suggested, to the client seeks any connection and download the emails. Anyway, don't worry it is just the automatic download for emails as you already know.
peg-1.gif: Check 'Create Internet session logs (advanced diagnostic use only)'. As Techie said, we may need to look at this later on to determine if anything shows as to why the connection is lost. Its a valuable tool. I cannot imagine that this option could slows things down as you said... Remember: Your address: Walker@pop3.terra.es
peg-2.gif: Server host name: 127.0.0.1 / User name: Walker.isp.com#pop3.ispm I think the correct will be: Walker#pop3.terra.es. I mean: Remove the first .isp.com before the # character. The POP3 TCP/IP port: 110 seems ok and the Timeout: 30 seconds would be better at 600 seconds.
peg-3.gif: Never 'Use SSL/TLS security'. Seems ok. No comments.
peg-4.gif: Seems ok. No comments.
peg-5.gif: was missed
peg-6.gif: Seems ok. No comments.
peg-7.gif: Server host name: smtp.xxx.terra.com.es / SMTP TCP/IP port: 25 / Timeout: 60 seconds. Seems ok. No comments. Anyway, check the server host name and the timeout to 600 would be better.
peg-8.gif: Never 'Use SSL/TLS security'. Seems ok. No comments. 'Do a prior POP3 login to authenticate before sending mail' using this POP3 definition: Walker. I think it's better the second option: 'Login to the SMTP server using the following details: Username: #smtp.isp and Password: <blank> or your own. Do not add 'Walker' before the #smtp.isp
peg-9.gif: No explicit dialing support. Seems ok. No comments.
So, I think your configurations were wrong at peg-2.gif and peg-8.gif.
I have a terra.com email and it works with avast!. Pegasus seems to be very powerful on settings! I'm impressed!
Do you need more help?
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Walker,
Sorry, but I just lost an entire post on a possible solution after much research. Not sure where it went.
In short, Technical picked up on what I did. The username in POP3 settings is not "constructed" correctly. I had the "cart before the horse". It was a long day yesterday. Anyway, I will find the research and forward it offline.
Technical,
Thanks for the assist. I know we are very close to finding a solution. I really do feel that it is a configuration problem. Since Walker's difficulty is not wide spread, we are looking at a "workaround" I think.
Hopefully, the Internet Log which Walker has activated may give us a clue.
Later guys,
techie
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Walker!
I see the light! ;D
Firstly, there is definetly a problem with the way you entered your username for POP3 configuration. The proper format is as Techical stated:
techie#pop3.avast.com
Another area which is crucial is the entries of the .ini file especially where authentication is concerned (I found my notes). Special entries are needed when you can use a different signon for SMTP and POP during authentication than you do elsewhere.
If your e-mail program supports SMTP authentication, and also makes it possible to set a different login name for SMTP than for POP, insert the line: UseDefaultSmtp=0.
If your e-mail program does not support SMTP authentication, insert the line: UseDefaultSmtp=1.
Word of caution: Do not use the double hash # when you make the Default entries in the .ini for pop3 and IMAP. The dh is only used to prepend your username in the email client settings.
Without clogging up the forum, please go back over the Avast Help for manual configuration step by step to the letter. I think the problem lies there.
I am sure that you know this, but manual configuration requires compatible changes to both the .ini and email client properties.
My research turned up something about Pegasus and IMAP settings which I will need to find.
I hope we will have the answer soon.
techie
Technical,
Correct me if I am wrong here or if I am not explaining it clearly. You and I seem to be carrying the ball on this one. The A team must be on holiday. ::)
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Techie, Technical,
I will be on the forum later, but quickly for now, I'll try to clear one of the points 8).. .. ..
I can see that you guy's are a little bemused by the 'username' format. Let me explain a bit.
Telefonica is the National telephone company here in Spain. Under their umbrella, they run several different ISP's, one is called 'Terra', one is called 'Teleline', another is called 'Telefonica' etc, etc. With me so far? . Right, nearly all of these (Telefonica) ISP's use the same dial-up number (telepnone number) and they all 'partially' share servers (both host and mail). I'll add a paragraph break so we can think about this!. ;)
Okay, on to what this means in reality.. .. Where this 'username.terra.es' is (I think) confusing you guy's, and I agree it is not the same as my other (domain hosted) accounts, is that I need to specify the ".terra.es" on the end of my username so as 'Telefonica' knows which of it's many main and mail servers my account(s) are located on. ie.. .. if I was to just have for example 'walker' in the username box, Telefonicawould not know whether I was a 'Terra' a/c, a 'Teleline a/c' and so on. Does this clarify this.
You might see the format of username for my ISP here (Technical will be ok with Spainsh, I sure you are too Techie ;) ):-
http://www.terra.es/tarifaplana/ayuda/configoutlook.htm
Will catch up with you later, just wanted to try to clear this point up.
Having said all of this, I'm still not ruling out my own insanity as a contributing factor :P
Thanks guy's :) ,
Walker.
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Guy's,
I'm back 8) sorry :)
Ok again just quickly, my 'real accounts' settings actually have 60 secs for time-outs. I'm not experiencing any time-out problems (except when an ISP server goes down totally :( ) so I'm not to keen on setting any of the time outs to 600 sec (10 minutes!) Technical!.. .. I'd give up e-mail altogether if it took this long to establish a connection ;) .
Could you also give me an idea why you want me to set the 'auto mail check' to every 600 secs as opposed to me clicking manually when I want to do a mail check ?. This will give me an error whilst I am off-line, composing messages or whatever!.
Here's my mail scanner setion from Avast.ini .. .. I think this is how it should be Y/N?
[MailScanner]
DefaultPopServer=pop3.terra.es
DefaultSmtpServer=mailhost.terra.es
ShowTrayIcon=1
UseDefaultSmtp=0
AutoSetProtection=0
Log=20
I didn't want to mention this.. .. I have another 8 e-mail a/c's set up in Pegasus 8) <I do, but only joking, the one we are working on is the 'main' and most problematic>
W.
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Hi Technical,
Just going through you post. I'll leave the username issue until we all clarify/agree on this point. But for info.. ..
peg-1.gif: Check 'Create Internet session logs (advanced diagnostic use only)'. As Techie said, we may need to look at this later on to determine if anything shows as to why the connection is lost. Its a valuable tool. I cannot imagine that this option could slows things down as you said... Remember: Your address: Walker@pop3.terra.es
From Pegasus's own help files..
"Create Internet session logs (advanced diagnostic use only) Checking this control tells Pegasus Mail to create special log files that show the entire exchange of information between it and the servers it connects to. Each session will be created in a file called TCPxxxx.WPM in your home mailbox directory (the "xxxx" is replaced by four digits). Creating session logs will slow down the performance of your system somewhat.."
I have turned it on anyway ;)
[peg-8.gif: Never 'Use SSL/TLS security'. Seems ok. No comments. 'Do a prior POP3 login to authenticate before sending mail' using this POP3 definition: Walker. I think it's better the second option: 'Login to the SMTP server using the following details: Username: #smtp.isp and Password: <blank> or your own. Do not add 'Walker' before the #smtp.isp
As mentioned to Techie, 'pop before send' is the one I have found most reliable. However, I'm not going to ask for help and then not take your advice. I will try the other options again (just to refresh my memory as to why they didn't work as good ;) ) , but for the moment, I have no problems with sending mail (only when the receive mail also fails), so it might be better if I concentrate on the pop settings first, rather than changing everything and not knowing what has done what ! ;)
Pegasus seems to be very powerful on settings! I'm impressed!
I like it.. .. there loads more facilities/settings if you want to give it a try sometime.
Do you need more help?
YES ;D
Walker.
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I didn't want to mention this.. .. I have another 8 e-mail a/c's set up in Pegasus 8) <I do, but only joking, the one we are working on is the 'main' and most problematic>
Could you 'open' an e-mail for me, for instance, technical.terra.es@terra.es and let me make some tests? Oh!, send me the password too... You could delete the account later.
Forget about the timeouts, was just a suggestion not concerning with the POP3 trouble and, of couse, 600 seconds for POP3 could be a large number for 'small' emails without attachements. ;)
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Could you 'open' an e-mail for me, for instance, technical.terra.es@terra.es and let me make some tests? Oh!, send me the password too... You could delete the account later.
Tech (and Techie),
Technical,
It's not as easy as that, you need passport/residencia numbers and such. I'll IM you another workaround.
Techie,
Copied to you, if it helps.
W.
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Could you 'open' an e-mail for me, for instance, technical.terra.es@terra.es and let me make some tests? Oh!, send me the password too... You could delete the account later.
Tech (and Techie),
Technical,
It's not as easy as that, you need passport/residencia numbers and such. I'll IM you another workaround.
Techie,
Copied to you, if it helps.
W.
Hey, if you have a 'father' account won´t you able to open the 'child', I mean, you can have only one account at the same registration on terra.es ?
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Check IM's Tech
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Check IM's Tech
Wow, I'm receiving three IM at the same time...
Wait a little I'll open a new account for me with the data you send me... ;)
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Wow, I'm receiving three IM at the same time...
Hey !! !!.. not from me, are they ?? ;)
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Wow, I'm receiving three IM at the same time...
Hey !! !!.. not from me, are they ?? ;)
No, three users at the same time asked for help... Help me!
Ok, I could not send or receive mails with any configuration... You win, or better, Telefonica shot me! I lost :P
Tomorrow I'll do more tests and keep you informed...
Definitevely, if anybody could say how to configure an account with "." character in the midlle of the user name (for instance, user.terra.es), we will have our troubles solved 8)
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Definitevely, if anybody could say how to configure an account with "." character in the midlle of the user name (for instance, user.terra.es), we will have our troubles solved 8)
Tech,
Did you look at my isp link, do you agree that the username is supposed to be as I am saying??.
Remember, it IS working the way I have it (most of the time)!
W.
btw: what if any error message do you get trying that a/c??
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Definitevely, if anybody could say how to configure an account with "." character in the midlle of the user name (for instance, user.terra.es), we will have our troubles solved 8)
Tech,
Did you look at my isp link, do you agree that the username is supposed to be as I am saying??.
Remember, it IS working the way I have it (most of the time)!
W.
I agree with you, you are correct... We must handle an user name with a dot in it (user.terra.es@terra.es)... If avast! do not handle it, we won't succeed :'(
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Ok, I could not send or receive mails with any configuration... You win, or better, Telefonica shot me! I lost :P
Tech,
It DID work, I recieved your test ???
W.
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Walker,
I sent you an IM to try and keep the clutter down.
No matter how I read this, to me, it comes out this way:
Avast seems to have trouble reading the "." in the middle of the username.
I fell that "walker#pop3.terra.es" is correct.
Also, shouldn't the DefaultSMTPServer=Smtp.terra.es?
Also, this bit of confusion comes from Avast:
Since your e-mail program supports SMTP authentication and also makes it possible to set a different login name for SMTP than for POP:
If the SMTP authentication is enabled, append the character # and the address of your SMTP server to the login name (e.g. walker#smtp.terra.es).
If the SMTP authentication is disabled, enable it and use the character # together with the address of your SMTP server as the login name (e.g. #smtp.terra.es).
Boy, this is getting really confusing! :P
Don't you have a normal domain name that you can manually configure in Avast and test?
Frankly, I am running out of ideas. If the email fails, look at the Internet log you activated. Yes, I agree it may slow the system down a bit, but nothing major. If the log saves ALL activity throughout the mail process, then it will put on the brakes a little. You would expect that from any subroutine that is pulling in more information.
Anyway, let me know what the log shows. Maybe Technical's tests will give some insight.
Nite,
techie
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I sent you an IM to try and keep the clutter down.
Techie,
Got it, replied ;)
No matter how I read this, to me, it comes out this way:
Avast seems to have trouble reading the "." in the middle of the username.
I realise your logic, this is just the way my ISP is :-\ . I wonder if the Avast team, have any comment on whether Avast will handle that format correctly ???
I fell that "walker#pop3.terra.es" is correct.
I know, this just produces an login error from the ISP though.
Also, shouldn't the DefaultSMTPServer=Smtp.terra.es?
No, mailhost.terra.es is correct ;)
Thanks Techie.
Walker.
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I realise your logic, this is just the way my ISP is :-\ . I wonder if the Avast team, have any comment on whether Avast will handle that format correctly ???
Yes, this doesn't matter.
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I realise your logic, this is just the way my ISP is :-\ . I wonder if the Avast team, have any comment on whether Avast will handle that format correctly ???
Yes, this doesn't matter.
Ok, this is written on the help file like Ann.Jones#pop3.tiscali.com.
Ok, it's not logic but the second dot "." or who knows what else is not allowing to send or receive emails... We need a solution! >:(
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Yes, this doesn't matter.
Thanks Vojtech, understood.
W.
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I realise your logic, this is just the way my ISP is :-\ . I wonder if the Avast team, have any comment on whether Avast will handle that format correctly ???
Yes, this doesn't matter.
Ok, this is written on the help file like Ann.Jones#pop3.tiscali.com.
Ok, it's not logic but the second dot "." or who knows what else is not allowing to send or receive emails... We need a solution! >:(
Technical,
This is obviously driving us all bonkers 8)
But I think we should rely on Vojtech's information.
What makes you specifically think that it is second 'dot'?. I agree it could be (well it HAS to be :-\)"something else". But I think we might be getting hung up on the 'username' (format) issue. I really don't know ??? ??? ??? :'(
My 'feeling' is it is an 'interaction' issue between Avast and Pegasus. But now I am more confused because you have had trouble trying to set up an account in (I presume) Outllook or OE !!!.
Vojtech, if your still about, I had an incident to-day where my mail failed (incoming), again where the 'Avast 'blue light' icon didn't appear!?. I looked in your log and the eror is not there.. .. I'm 'assuming' there was a comminacation error between A4 and Peg, therfore it wouldn't get to the log. Am I barking up the wrong tree or just plain 'barking' ;)
Walker.
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But now I am more confused because you have had trouble trying to set up an account in (I presume) Outllook or OE !!! Walker.
Yes, I cannot configurate Outlook Express to work with your kind of email, not sending and not receiving... All other emails, lots of differents smtp/pop servers, work perfectly in my machine but, if I use a dot, nothing works >:(
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Yes, I cannot configurate Outlook Express to work with your kind of email, not sending and not receiving... All other emails, lots of differents smtp/pop servers, work perfectly in my machine but, if I use a dot, nothing works >:(
:'( ;) Tech, that is strange. I don't have OE installed anymore, but I used to be able to configure it to work with my a/c's ???. Very strange ???
W.
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Vojtech, if your still about, I had an incident to-day where my mail failed (incoming), again where the 'Avast 'blue light' icon didn't appear!?. I looked in your log and the eror is not there.. .. I'm 'assuming' there was a comminacation error between A4 and Peg, therfore it wouldn't get to the log. Am I barking up the wrong tree or just plain 'barking' ;)
If there is no entry in aswMaiSv.log, your mail probably doesn't go through the mail scanner.
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Vojtech, if your still about, I had an incident to-day where my mail failed (incoming), again where the 'Avast 'blue light' icon didn't appear!?. I looked in your log and the eror is not there.. .. I'm 'assuming' there was a comminacation error between A4 and Peg, therfore it wouldn't get to the log. Am I barking up the wrong tree or just plain 'barking' ;)
If there is no entry in aswMaiSv.log, your mail probably doesn't go through the mail scanner.
Vojtech,
Yes, this is exactly what I have been saying/asking!. The point is, without changing any settings, sometimes it does work, occassionally it does'nt. So my un-educated mind takes me back to where I started and say's it's an 'interaction' problem between Pegasus and Avast and ask's how I determine where the problem is located.. .. Pegasus or Avast ???.
W.
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But now I am more confused because you have had trouble trying to set up an account in (I presume) Outllook or OE !!! Walker.
Yes, I cannot configurate Outlook Express to work with your kind of email, not sending and not receiving... All other emails, lots of differents smtp/pop servers, work perfectly in my machine but, if I use a dot, nothing works >:(
I'm waiting for a solution... Or avast! does not work with such a kind of user name, or I'm becoming crazy, or avast! is not fully compatible with Pegasus, and so on... :-\
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Yes, this is exactly what I have been saying/asking!. The point is, without changing any settings, sometimes it does work, occassionally it does'nt. So my un-educated mind takes me back to where I started and say's it's an 'interaction' problem between Pegasus and Avast and ask's how I determine where the problem is located.. .. Pegasus or Avast ???.
Is there ANY entry in the file aswMaiSv.log ?
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I'm waiting for a solution... Or avast! does not work with such a kind of user name, or I'm becoming crazy, or avast! is not fully compatible with Pegasus, and so on... :-\
I can say nothing if I don't know how did you configure your mail account and avast4.ini-section [MailScanner] and what kind error OE issues.
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voj,
If you would be so kind and go back a few pages, (page 3 starts) Walker provided 9 screenshots of his Pegasus configuration, and also provided his .ini file content.
The only thing we did not get was his Pegasus Internet log and the ashmaisv log.
Thank you for jumping in on this. Walker, Technical and I has just about exhausted all posibilities.
techie
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I refered to the Technical's problem with Outlook Express in this answer not Walker's.
I think the Walker's problem is not in account settings, but somewhere between avast and the dial-up connection and I need to see the error message in his log file.
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Vojtech,
Thanks for staying with us.
Is there ANY entry in the file aswMaiSv.log ?
Yes, I do have 'normal' entries in the aswMaiSv.log. However, as mentioned earlier, this is an intermittent problem.
The last occassion that mail failed (the one above when the 'blue light' icon didn't appear), I noted the exact time etc., then checked the log and there was nothing at or around the time of the incident in the log.
I guess this is to be expected if there Avast hasn't kicked in for some strange reason.
Any ideas/thoughts please?.
Walker.
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Techie, Technical,
Thank you guy's as well for sticking with it ;)
It is strange that you can't set up an a/c in OE Technical. I'm not sure what is going wrong there, I have used OE with those a/c's in the past.. sorry for the problem :-\
Techie,
I have both logs turned on. The Avast one does'nt 'appear' to pick up the error when it happens !!??. The Pegasus one 'appears' to overwrite rather than append each session (I've got to check this), and unfortunately, at the time of the last error (mentioned to Vojtech above), I checked my other a/c's afterwards and seemingly overwritten any error that was reported.. I know better now ;)
Thanks again to all for the help. Guess this will be a 'classic' to resolve.
Walker.
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Vojtech, my testing configurations using OE and Spamihilator:
POP3 server: 127.0.0.1
SMTP server: 127.0.0.1
email: walker.dot.another.thing@terra.es
username: walker.terra.es
So, in the OE field for user will be:
127.0.0.1&walker.dot.another.thing.terra.es#pop3.terra.es
Where:
127.0.0.1& > belongs to Spamihilator configuration (works in all my emails)
walker.dot.another.thing.terra.es > username like the ISP recognize it
#pop3.terra.es > pop3 server address
or 'generic': SpamihilatorLocalServer&UserNamer#avastPopServer
I fill the password...
In the SMTP authentication will have:
SMTP server: #mailhost.terra.es
Password: <blank> and check the reminder box.
(sometimes, the user neen to put the password again and check the reminder box... the behavior is not always the same. But, when the smpt/pop servers are the same as the ISP (dial-up) you can let the password blank, if not, they are different from the connection, you must fill the password).
I use OE accounts at port 120 because I have Spamihilator at 120. avast listen the 110, so my 'configurations' will be:
My avast4.ini file is posted and explained here (http://www.avast.com/forum/index.php?board=2;action=display;threadid=1647). Anyway:
DefaultSmtpServer=smtp.MyServerName.com.br
DefaultPopServer=pop.MyServerName.com.br
SmtpListen=127.0.0.1:25
PopListen=127.0.0.1:110
ImapListen=127.0.0.1:143
ShowTrayIcon=1
AutoSetProtection=0
UseDefaultSmtp=0
Log=1
PassThrough=0
Trust=127.0.0.1
Vojtech, I say again: all my other emails works with exactly the same configuration. They are filtered by Spamihilator and scanned by avast! I'm sure ;)
Hope this help avast! development and Walker's trouble with Pegasus... I'm near to give up :( I think the trouble are in the dots "." regardless what is said in the help file but, if anybody could help us ...
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Technical,
I've e-mailed you screenshots of OE setup.
W.
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Technical,
I've e-mailed you screenshots of OE setup.
W.
I'll make some tests...
Anyway, the screenshots show that you are not using avast! to scan both the Inbound and the Outbound messages... :'(
What I want is OE working with avast! and your configurations...
Wait a little, I'll post.
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Technical,
I've e-mailed you screenshots of OE setup.
W.
I'll make some tests...
Anyway, the screenshots show that you are not using avast! to scan both the Inbound and the Outbound messages... :'(
What I want is OE working with avast! and your configurations...
Wait a little, I'll post.
Technical,
Now don't get 'picky' :P I said that I had installed OE just to confirm the settings for you ;D. I just wanted to show you how the basic settings are configured. I took a 'wild guess' and concluded you know how to to port in through Avast ;D ;D ;D. Also, I don't use Spamihilator so I would'nt know what to tell you about that.
Basics first, then we can add other things ;D ;)
O-G-W
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Walker,
I have not forgotten about you. I know you and Technical will think that I am nuts for trying this, but have you tried shutting down every non-essential program in Startup and then trying the email?
I know it's a very very long shot, but we really aren't making headway. I want to rule out any chance of a compatibility problem when Avast is running with Pegasus and another program.
I just wish the Avast team would take a more proactive part in this discussion. Right now, Technical is carrying the weight on this.
Did you try and recheck the Internet Log?
techie
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Walker,
I have not forgotten about you.
Techie,
No problem at all, it is not an easy one ;)
Vojtech has, as you know, jumped in. Give him a break over the weekend :) ,perhaps it has nothing to do with the rest of the Alwil team who have been active on the forum ::) .. I don't know.
I'm not thinking your suggestion is 'nuts' :) (anything is worth a try). The only problem is, because it's an intermittent problem and I never know when it is going to happen, I would be without apps that I use whilst waiting for the problem to occur.
This doesn't stop my e-mail totally, I can always remove the routing through localhost and Avast when it happens (remove the 127.0.0.1 and #mailserver) from my Pegasus a/c's config and then can send/receive mail again. It is just a real nuisance to have to go through this and then reset it all again.
As mentioned earlier, I have the logs on but for the reasons I said, I haven't caught anythng yet :'(
However, whilst your mentioning 'nuts' ;) .. .. I'll throw something else in. I don't think it is relavent, so I have been trying NOT to confuse the situation further, but at this stage, what the heck :-\
In Pegasus I have 9 a/c's (one is duplicated and used to send/receive ALL a/c's). Five of the a/c's are ISP hosted the other four are on my websites domain mail servers.
The five ISP hosted a/c's include three that have the (what Technical finds strange :) ) username format (ie the mail server appended to the username). The four 'hosted' a/c's are a more common username format.
Now I'm not saying that the username format is the problem, this is just for the 'pot'. But it sometimes, but not always only one of these nine a/c's that fails to connect through Avast (the first one to be checked). Again, I say 'sometimes', but I get the feeling that by the time Pegasus/Avast get to the second and so on a/c's to be checked the interaction between which ever program is causing the problem has 'sorted itself out' !. Perhap's this is 'nuts', but I'm stumped for ideas. :-\
Another thing I mentioned to the Alwil team some time ago, was I get the gut feeling that the situation gets worst and/or improves with Avast update versions. But you know what it is like when your pulling your hair out looking for answers.. :'(
Thanks as always for your interest
Walker
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Walker, you might've said that already (y'know I'm too lazy to read the 7-page discussion now :)) but does the problem happen even if you try to pop the mail from just one single account (if Pegasus lets you do it...).
Because my impression is that Pegasus is in fact trying to do the things in parallel and the Internet Mail provider somehow doesn't like that... That would explain the more or less random behaviour you're describing - the result would depend on exact timing...
Cheers,
Vlk
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but does the problem happen even if you try to pop the mail from just one single account (if Pegasus lets you do it...).
Hi Vlk,
Welcome to the foray :) . I believe so, but let me elaborate..
Of those nine a/c's, one is duplicated (actually the first one to be checked). The reason being is, eight a/c's are set to pop/smtp individualy, the ninth (duplicate) pop/smtp's ALL a/c's consecutively except the one of which it is a duplicate.
Now my normal course of action (mail run (in/out)), is to use that 'duplicate'.. ie check them all at once.
Okay, now what happens when there is a problem.. . usually (but not always) the first (duplicated) a/c fails, so I OK Pegasus's error message (Invalid username/password returned from ISP etc). This is where the 'usually but not always comes in'.. . nearly every time the rest of the a/c's are actioned normally after clearing the error message from the first a/c.
Now, when that scenario happens, I will try the 'original' of the 'duplicate' a/c (which does'nt check ALL of the others). This then fails and to send/rec., I have to take out the localhost routing.
The 'parallel' action theory might be a good one, I don't know. What is normal for Pegasus and what I normally see with this application, is each a/c flashes what it is doing consecutively in Pegasus's reporting bar (bottom left of Peg main window).
As Technical is hooked on this extra dot (period) in the username format, I am hooked (rightly or wrongly ;) ) on the thing that the Avast 'Blue Light' icon doesn't appear when there is going to be a problem. My 'simple' mind say's that either Pegasus hasn't sent the command to Avast or Avast hasn't recieved a command (sounds the same, but a subtle difference :) ).
For the sake of the forum and the longevity of this thread, should I give up on this ??? .
btw; if that was a hint, lazy was mentioned by another user in a totally different thread.. . NOT me ;)
Walker.
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Walker,
Don't give up on this. Believe it or not, I think we have hit on something with your explanation of how you receive your mail.
VLK has indicated an area we have not looked into.
I will get back to you later today. I have to run out for awhile then I wil make some notes.
techie
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Walker,
Don't give up on this. Believe it or not, I think we have hit on something with your explanation of how you receive your mail.
VLK has indicated an area we have not looked into.
I will get back to you later today. I have to run out for awhile then I wil make some notes.
techie
Thanks techie, but I think I won't have enough time to 'debug' this thread anymore... It's going out of my knowleage... Anyway, I'll keep in touch with this forum and thinking in my leasure time ;D
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Don't give up on this. Believe it or not, I think we have hit on something.. ..
I love it when you say things like this ;D
Excited anticipation Techie :) :) :)
Walker
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Technical,
Your assistance is always valuable, so keep track on this one. I think we'll get it soon.
Walker,
Try this. I want you to deactivate the email address that you use as the "collector".(what you referred to as the ALL a/c) Are you using "email forwarding" on your other accounts to the collector?
Run Pegasus by manually checking the mail for each account. I know this is time consuming, but I have a funny feeling that Pegasus and Avast loose the connection in trying to manipulate and funnel 9 accounts of very similar username into one server folder (Inbox) that Avast is trying to scan. Since the "thought-pattern" cannot be maintained the connection is dropped.
If that does not do it, then configure Avast to scan ONLY the "collector" a/c. Right now, I think we are asking Avast to do too much. I am almost certain that if you configure Avast to the All a/c using the right SMTP and POP3 coding, and username......it should work.
Once we have identified at least the cause, then we can figure out how to fix it.
I hope I am making sense to you (and even more than that....hope I am right. ;D
techie
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Techie,
I think we're all seeing a common problem now :) . I'm going to consider the effects of your suggestions off-line shortly.
Let me just clarify, in case I see some misunderstanding creeping in ;)..
Try this. I want you to deactivate the email address that you use as the "collector".(what you referred to as the ALL a/c) Are you using "email forwarding" on your other accounts to the collector?
No I'm not using 'mail forwarding'. What you call a 'collector' is merely a 'duplicate' of one of my mail accounts which I've set up in Pegasus. ie.. . I have two accounts with exactly the same details (e-m address, username, p-word etc). The reason for the duplicate is solely so that I can config it to check all of the accounts (activate the 'check all a/c's' in Pegasus for that duplicate profile) in one 'hit'. I think I might not be explaining this adequately :-\ .
Run Pegasus by manually checking the mail for each account.
OK. I'll just NOT check the 'duplicate' account for a period and see what happens.
.. . but I have a funny feeling that Pegasus and Avast loose the connection in trying to manipulate and funnel 9 accounts of very similar username into one server folder (Inbox) that Avast is trying to scan.
I'm not quiet sure I follow you here, perhaps this is the Avast operation that I don't understand :( . Are we saying that e-mail actually gets into the inbox (be that Pegasus or whatever e-m client) and scans mail once it is in the inbox?. I really don't know where I get my assumption from, but I kinda thought that incoming mail was scanned before reaching the inbox. But a good point you raise for thinking about.
Since the "thought-pattern" cannot be maintained the connection is dropped.
Exactly what happens in my brain ;D
.. .Right now, I think we are asking Avast to do too much. I am almost certain that if you configure Avast to the All a/c using the right SMTP and POP3 coding, and username......it should work.
I'm losing you a bit here, are we still of the opinion that there is an account 'settings error' ?
I hope I am making sense to you (and even more than that....hope I am right. ;D .
Nearly LOL ;D . But this is all good reasoning and worth experimentation.
Thanks Techie.
Walker.
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[quote I think we're all seeing a common problem now :) [/quote/
and I think we will see a common solution soon!
[quote What you call a 'collector' is merely a 'duplicate' of one of my mail accounts which I've set up in Pegasus. ie.. . I have two accounts with exactly the same details (e-m address, username, p-word etc).Yes, I understand what you are doing. What I am trying to do is to see if Avast will work when configured to the account that you use to collect all your email from the other accounts. Clearer?
Pegasus and Avast loose the connection in trying to manipulate and funnel 9 accounts of very similar username into one server folder (Inbox) that Avast is trying to scan.
Actually, you are correct and I did not explain. Your email is separated on the ISP server into an inbox which is then sent to your computer via POP3. Avast will scan the email before sending to your email client inbox on your computer. A bit clearer I think. Yes?
I am almost certain that if you configure Avast to the All a/c using the right SMTP and POP3 coding, and username......it should work
What I am trying in vain to determine is whether we can get Avast and Pegasus to work by scanning only one account, and that one is the a/c which you use to open all the other a/cs.
Instead of Avast trying to scan all the a/cs, it might work with just one.
I'm losing you a bit here, are we still of the opinion that there is an account 'settings error' ?
I would not say an account settings error, but more a procedural error.
But this is all good reasoning and worth experimentation.
Yes, I think so. At this point we need more info. I really think a solution or at least a workaround is in the future!
techie
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I think we're all seeing a common problem now :)
and I think we will see a common solution soon!
What you call a 'collector' is merely a 'duplicate' of one of my mail accounts which I've set up in Pegasus. ie.. . I have two accounts with exactly the same details (e-m address, username, p-word etc
Yes, I understand what you are doing. What I am trying to do is to see if Avast will work when configured to the account that you use to collect all your email from the other accounts. Clearer?
Pegasus and Avast loose the connection in trying to manipulate and funnel 9 accounts of very similar username into one server folder (Inbox) that Avast is trying to scan.
Actually, you are correct and I did not explain. Your email is separated on the ISP server into an inbox which is then sent to your computer via POP3. Avast will scan the email before sending to your email client inbox on your computer. A bit clearer I think. Yes?
I am almost certain that if you configure Avast to the All a/c using the right SMTP and POP3 coding, and username......it should work
What I am trying in vain to determine is whether we can get Avast and Pegasus to work by scanning only one account, and that one is the a/c which you use to open all the other a/cs.
Instead of Avast trying to scan all the a/cs, it might work with just one.
I'm losing you a bit here, are we still of the opinion that there is an account 'settings error' ?
I would not say an account settings error, but more a procedural error.
But this is all good reasoning and worth experimentation.
Yes, I think so. At this point we need more info. I really think a solution or at least a workaround is in the future!
techie
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and I think we will see a common solution soon!
;D ;D ;D ;D ;D
Yes, I understand what you are doing. What I am trying to do is to see if Avast will work when configured to the account that you use to collect all your email from the other accounts. Clearer?
Ahha.. got ya. Actually the 'duplicate' and obviously the 'original' of which it is copied from, IS the PRIME a/c. ie the one that has the pop/smtp set in the Avast.ini file.
What I am trying in vain to determine is whether we can get Avast and Pegasus to work by scanning only one account, and that one is the a/c which you use to open all the other a/cs.
Yes, that is what will happen if I do NOT use the 'duplicate' a/c. ie the duplicate being a copy of the original, the original does not have the 'check all other a/c's checked ;)
I would not say an account settings error, but more a procedural error.
;) Procedural is good ;) is this a bit like my 'interaction' theory ? :)
At this point we need more info. I really think a solution or at least a workaround is in the future!
I've implemented all of your suggestions Techie. Waiting now for further developments or a problem to occur :-\ 8)
I have three german shepherd dogs.. .. I'd rather try to get a bone off of them than get you to give up on a problem LOL ;D
Thanks,
W.
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Walker,
Nope...won't give up on this one. It intrigues me!
I think I have it by the tail now!
but sometimes I bite my own. ;D
Let me know what developes. Since you do not have the main account set to check all accounts, this will be where we will go to next.
If we ultimatley can configure one account to gather your mail, then have Avast scan only that account, then we will have the answer.
techie
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Nope...won't give up on this one. It intrigues me!
I think I have it by the tail now!
but sometimes I bite my own. ;D
;D ;D ;D
Techie 8)
Whilst I'm 'throwing things in the pot' (and as we seem to have lost the A team again ::) ) .. . here's something that's come to my mind and you could either say I'm raving or it might be another thing to 'think' about :)
Yesterday I found a port open on my machine (5000). I haven't found out why it's open or how to close it yet :-\ . BUT.. . in the process of trying to find out more, I re-set Sygate (took out all the 'allowed' apps and let it start asking for confirmations again).
OK, that is'nt too important and not the point I want to make. However, whilst Sygate is merrily asking me to allow/disallow etc., applications, I noticed that the Alwil servers and Avast make more calls to one and other than I had previously realised. I think I counted three at least during an on-line session (without any updates).
My point, I wonder if this is having any adverse effect on my mail. Thinking aloud here.. . could it be that Avast is busy doing other things and not having the resourses to action the mail requests?. What do you think, kinda ties in (warped minds being what they are :) ) with our 'procedural'/'interaction' theories ???
Walker.
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Walker,
Firstly....If Sygate logged 5000 open, then the traffic log should indicate which app called up the port. You can then decide whether to block it under the individual app rules, or block the app internet access alltogether.
Secondly, I don't think that Avast is running out of resources. It is normal to see up to 3 Avast entries in the Sygate traffic connection log. Avast uses these to see an available server first, then uses the other processes to download and install the update if Avast finds an update is needed it by comparing files it "sees" and files that it has already. I believe Avast uses a time-stamp comparison.
I still believe that we are close to figuring this out. We seem to always come back to the issue of login and access.
techie
Nice try, but no start this time.
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Walker,
On the Port 5000 issue....
Port 5000 is usually reserved for a main application using TDP or UCP transfer.
Thiis might help isolate which app is calling it up.
techie
PS: Boy, your giving my head a workout! :D
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PS: Boy, your giving my head a workout! :D
Sorry Techie :'( I'll be gone for the holidays soon, so you'll have a rest :)
I closed the port, found a utility on the web to open and close it. Out of interest, it wasn't in the sygate log. But Sygates on-line scanner found it open!
I'm going to bow to your knowledge and forget the Avast/Alwil server communications. However, I did say that there were 3 or calls (either way) without updates . Just seemed to be a lot of action going on at the same time as I could be checking my mail servers. But I'll stay away from this theory at your suggestion :)
Walker.
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Out of interest, it wasn't in the sygate log. But Sygates on-line scanner found it open!
Interesting!
I did say that there were 3 or calls (either way) without updates
Remember that Avast will seek a server connection to check for updates whenever it starts. If it does not "see" a server connection, it will periocially check again. That is why you see the traffic, but I do not fear or worry about any legitimate connection made by Avast.
But I'll stay away from this theory at your suggestion[/i] :)
Then I am overjoyed! ;D
Enjoy your holiday!
techie
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Walker,
If you really want to give your putter a good check, try these online security scans:
http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym (http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym)
https://grc.com/x/ne.dll?bh0bkyd2 (https://grc.com/x/ne.dll?bh0bkyd2)
http://www.dslreports.com/scan (http://www.dslreports.com/scan)
Now...Read this about Port 5000. I don't give up (you should know that by now) :D
Universal Plug and Play - Port 5000
"Universal Plug and Play (UPnP) is an architecture in Microsoft Windows Millennium Edition (Me) that supports peer-to-peer Plug and Play functionality for network devices. The UPnP specification is designed to simplify device and network service installation and management. UPnP accomplishes device and service discovery and control through a driver-less, standards-based protocol mechanisms. Universal Plug and Play devices can auto-configure network addressing, announce their presence on a network subnet, and enable the exchange of descriptions device and service descriptions. A Windows Me computer can act as a UPnP control point to discover and control the devices through a web or application interface."
Note: There are known vunerabilities in UPnP, and it should be disabled unless necessary.
Ok. Ok.... I'm done. ::)
techie
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Thanks for the info Techie.
I had already read a couple of those.. . grc.com being the application I used to shut the port.
I had thought (obviously wrongly) that MS had addressed this particular problem some time ago with a 'critical'. Oh well never listen to MS 8)
Best wishes,
Walker.
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Send me the file aswMaiSv.log from Avast4\DATA\log folder by mail after you encounter the problem.
Vojtech,
Have had an error that the log has picked up. It will be in your e-mail shortly.
Thanks again,
Walker.
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Walker,
I reviewed the log and came up with a few trouble spots that may lead us to the final solution.
To conserve room, I send the reply via IM.
If you can do me a favor, do a clip and paste for me (naturally without the logs.
It is looking more to me like a sync problem of sorts.
Authentication fails only when you gather email from all accounts, but not when you do it individually.
I will need to see what Vojtech says before I can hypothesize further.
(I love big words. :P)
techie
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If you can do me a favor, do a clip and paste for me (naturally without the logs.
Hi Techie,
I leaning towards something too.. . maybe it's the house moving :P
Sorry, clip and paste what?.
Walker.
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Walker,
Your wacky! Cut and paste the IM I sent you without the logs.
Now, something else I came up with. The error POP3 0xFFFFFFF indicates a Root system error indicative of maximum users. ?????
You can try this. Do not collect all your acs at once. Set up the duplicate account to check....say...only 3 or 4.
See if this makes a difference.
techie
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Hi Techie,
Sorry for the delay in replying.. . alchohol affected my ability to stand up (or sit)long enough :-[
Walker,
Your wacky! Cut and paste the IM I sent you without the logs.
I'm not disagreeing with you 8) . OK, I 'cut' the IM, where do you want me to paste it.. . remember this is a family forum :o
Now, something else I came up with. The error POP3 0xFFFFFFF indicates a Root system error indicative of maximum users. ?????.
Any more info on that Techie.. which 'root system', Windows?.
You can try this. Do not collect all your acs at once. Set up the duplicate account to check....say...only 3 or 4. See if this makes a difference..
Well we 'are' already doing this, ie your previous suggestion of not checking all a/c's, is the way I am going at present AND :) it doesn't seem to get the error.
Walker.
PS; haven't had any more from Vojtech yet on the 'log' and I don't know if Vlk had any more to say about the 'parallel' theory. .. they're waiting till the hols are over I guess.
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Walker and Techie: I did not 'give up' of this forum but, now, I feel completely not able to help you. You have gone to far from my knowleadge... I'm impressed but lost in technical terms and troubles. I can only pray for you right now, if you feel this usefull ;D
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Walker and Techie: I did not 'give up' of this forum but.. .. ..
Hi Tech,
Not to worry, WE know your thinking of us :)
Hope your holidays are going well.
Walker
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Techie,
For info. and re our previous message(s).
As said, things appear to work fine with your suggestion of working one a/c .
Being that it had been some time since the last error, I thought I'd see what happened if I reverted to checking ALL a/c's. Gues what.. first attempt and nada!.. Avast didn't kick in, so my isp returned invalid user/pass.
We have been moving down the path of interaction/communication between the mail client and Avast, so.. I closed Pegasus, shut down the dial-up.. see where I'm going with this ;) . OK, let's assume the only thing left in memory (relavent to this issue) is Avast y/n?. So I established another dial-up, opened Pegasus and tried again.. same thing.. Avast didn't kick in.
My thinking is (rightly or wrongly ??? what do you think).. Avast is was the only 'contributing' app that was left running and had not been restarted and the problem persisted.
I re-booted the machine and all a/c's where checked normally. Avast obviously gets re-booted at this stage too, so the assumption can be that Avast was the culprit because function returned after Avast was rebooted.
I've sent the 3rd report to Vojtech as he requested. For info., this is what the error bit looks like;..
01/03/04 20:31:10: POP accept connection from: 127.0.0.1
01/03/04 20:31:10: --XXX sleep
01/03/04 20:31:11: ->FAK (USER USERNAME.isp)#pop3.terra.es
01/03/04 20:31:11: Cannot connect to POP server pop3.terra.es:110. Invalid host.
01/03/04 20:31:11: <-POP -ERR Server 'pop3.terra.es' unavailable
01/03/04 20:31:11: --XXX sleep
01/03/04 20:31:11: --XXX sleep
01/03/04 20:31:11: --XXX sleep
Same old thing still :-\
Walker.
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My thinking is (rightly or wrongly ??? what do you think).. Avast is was the only 'contributing' app that was left running and had not been restarted and the problem persisted.
I agree fully. Apparently there is some kind of sync problem between Pegasus and Avast when Pegasus is in the process of compiling a/cs.
At this point, the remedy lies with the Avast team. WE have done the ground work. It is now up to them to fix the darn thing!!
As always, your friend,
techie101
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Thanks Techie,
I wonder what Vlk's 'parallel' theory was?. He seemed to throw that in an then dissappear ???
Well done for sticking in there Techie, have a 'k' ;)
W.
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Just to tell you: when I tried Pegasus one month ago, I could not receive or send mail with avast! and Spamihilator. I did a throughly test run: on and off a lot of things (applications, firewall, ports, pop and smtp server, etc...) Nothing happens... I give up - for a while - about testing Pegasus, which seems to be quite a good email client anyway, with a lot of features. Unfortunatelly, for me, not compatible with avast and Spamihilator.
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Hi Technical,
Basically, Pegasus will work just as well as any e-mail client with Avast.. there are a few of us on the forum using the combination successfully.
Your setup (I think) is a little bit more complex :) (with Spamhilator etc). Sorry I know nothing about Spamhilator, I use Pegasus's built in spam filter functions.
The manual configeration settings in Avasts help files are correct for a basic setup and should work :-\
Mind, we're getting a bit off topic, so perhaps I should get back to waiting for Pavel for his next suggestion on the support issue ;)
Take care,
Walker.
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Technical,
Pegasus as a stand alone program works fine. In conunction with Avast, we have found that in general it performs admirably.
However, as has been shown, there is a problem when Pegasus and Avast are used as in a configuration of multiple accounts, such as Walker's setup.
Compounding the issue, is Pegasus is no longer under development.
Hopefully, we can get help from somewhere? Now where might that be? ???
techie
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Hopefully, we can get help from somewhere? Now where might that be?
Now that will be from vojtech who's responsible for solving the issue. He's coming back to work tomorrow, after a 2-week holidays (hence the minor lapse in communication.)...
Vlk
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Now that will be from vojtech who's responsible for solving the issue. He's coming to back work tomorrow, after a 2-week holidays (hence the minor lapse in communication.)...
Vlk
Vlk,
But why, OH WHY, couldn't someone say this earlier?? ?? and why do you throw in you parallel comment and never reply??
I like Techie am bemused !!
Walker.
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that will be from vojtech who's responsible for solving the issue. He's coming back to work tomorrow, after a 2-week holidays
Well VLK, that will be just dandy. Will Voj at least contact Walker or me to let us know that he is working on the issue, or will we be kept in suspense for who knows how long?
Don't mean to rub salt in the wound, but I myself have sent you 2 IM-mails without response. WE Users cannot get to Voj or anyone else on the development team but you can! That is what Walker and I are trying to make clear. Ok?
techie
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I myself have sent you 2 IM-mails without response.
Vlk, must I be happy or unhappy to not be the only one who sends you IM without answer? ;D Anyway, you may receive tons of IM by day and I understand you 8)
Folks, wait a little: we are on holidays season. Vojtech earns his vacation ;)
Sometimes I have to learn to be patient too... Igor knows :-\
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must I be happy or unhappy to not be the only one who sends you IM without answer? ;D
You too!
Folks, wait a little: we are on holidays season. Vojtech earns his vacation ;)
I understand that Technical, but this problem has been around far longer than "holidays".
Sometimes I have to learn to be patient too... Igor knows :-\
Walker and I have been patient as have others who have not gotten support answers. We volunteers spend hours upon hours here on the forum trying to fix Avast. Don't you think that the Avast Team should now fix itself~! When a customer pays for a product, you provide email support! Sometimes freeware versions have to wait behind the payers, or use a forum exclusively, but this is not the case here!
All we are asking for is cooperation, nothing more.
Later my friend,
techie
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Techie, I could neither remove not add just one word in your last post. You are absolutely right in my opinion. Maybe, how can I say without being unfare, someday, we can be 'better' recognized and receive a fast help as we are used to provide to the others... Anyway, the user who pays for avast - and in the help file is said that it gives support for Pegasus Mail - has the right to be supported, hasn't he? :-\
Of course, just for avast! team thinking. This is not suppose to be a complaint or claim and hopping I will not misunderstood by avast team 8)
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Just wanted to say that vojtech is now in contact with Walker via e-mail (a bit more convenient than the forum) - just to make sure you guys know that we're not ignoring this topic again.... :-\
Thanks for the heads up,
Vlk
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Just wanted to say that vojtech is now in contact with Walker via e-mail
Hey Vlk.. get off of my cloud :P. Read here, last message first page:-
http://www.avast.com/forum/index.php?board=1;action=display;threadid=2194;start=0
Walker.
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Gee, will this thread ever end...? :P :)
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Gee, will this thread ever end...? :P :)
Only if the Avast team really wants it too!
;D
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i found this forum searching for pegasus mail, is it truth that it will not more being supported and the application will finish? this is a long story of you but i could not found an answer for this. you seem to know a lot!
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Og,
That is correct. Pegasus will no longer be supported by David the develper. You can purchase manuals to help you learn the program, and there is also a forum (not nearly as good as this one ;D).
It is a shame. Pegasus is a fine mail client.
techie
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techie, do you suggest the use of Pegasus after all or not?
I know it has a lot of features but as it won't be supported anymore... :'(
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Technical,
I am not saying whether to you it or not. That is a personal decision. We all use programs mostly freeware that are not actually supported but they work fine.
Pegasus is an excellent multi-role mail client. It has a lot of bells and whistles that the average user won't need and therefore, for the average person, I would not recommend it.
techie
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thunderbird is what you should get. It doesnt have that many features. I use the email client built in to mozilla
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i was reading this forum - not all the messages - and i want to know what happens with walker? can't he help me with avast and pegasus?
why his name does not have the other buttons like ours? is he a guest? how can a guest post in this forum?
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Walker deleted himself from the forum :( Him and culpepper had a big fight