Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: REDACTED on June 24, 2017, 11:29:58 PM
-
Hello,
My desktop personal computer is running Avast Free AntiVirus version 17.4.2294 under Microsoft Windows XP Professional SP3 (32-bits). However the Avast software failed to launch and failed to run successfully after Windows startup (normal mode).
This problem happened yesterday Friday June 23rd 2017 afternoon after solving out some technical issues related to memory usage, apparently not connected with any security software programs in general and with Avast software program in particular.
When Admin user trying to execute the software user interface from the Windows Taskbar, it says the following message :
-----------------------------------------------------------------------------------------------------------
"Avast UI failed to load. This is really embarrassing. AV service is not responding"
-----------------------------------------------------------------------------------------------------------
I tried to make a repair operation on Avast software program through the appropriate option in the Control Panel but it did not work out as a solution. The Avast icon in the right-hand side of the Taskbar still shows a red-colored cross.
Can anybody from the avast forum community help me out with this technical issue ?
Thanks in advance,
Romain44.
-
Check to make sure your Terminal Services is running.
-
Hi,
I've got the same problem...
Check to make sure your Terminal Services is running.
What, where, how? Please could you give a bit more information or guidance? Search for 'Terminal services' on my computer just comes up with remote access stuff and I doubt I'd have to start that...
Best regards,
Kerstin
-
https://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/sys_srv_start_service.mspx?mfr=true
First hit if you search for it.
-
Thank you,
I guess it means calling up the Task Manager first, then switching to the tab 'services' there... ?
And then manually starting the Avast services? (Avast Antivirus and Avast Firewall Service)
Well, I did that - but it doesn't solve the problem, I still get 'UI failed to load'.
Any other ideas?
Best, Kerstin
-
No, you need to make sure that the Terminal service is running.
-
'the Terminal service' => like... name?
If this doesn't mean the Avast services that are in that list, how can I identify the service in question? In that seemingly a mile long list there is none that's called 'terminal service' so I really don't know which is the one.
-
What's your OS ?
here , romain44 talk about Win xp SP3
On other OS not sure there is "Terminal server" named like this.
-
Try this:
Windows key + R key pressed together.
Enter in the RUN Box services.msc
Scroll down to Terminal Service and start (run) that service. Set it so it automatically starts in the Properties window when Windows starts. Close the Services window when done and reboot.
This only applies to XP3.
-
Ah, sorry, I'm on Windows 8.1 - I overlooked that detail in romain's message -.-.
In the task manager, services tab, I'm in the extended mode, but I don't find anything like box services either.
After some more research I even activated the remote support services in the system options but it didn't help. (And I don't have the slightest idea what caused the problem in the first place or I'd try to backtrack my steps - *sigh)
-
Ah, sorry, I'm on Windows 8.1 - I overlooked that detail in romain's message -.-.
In the task manager, services tab, I'm in the extended mode, but I don't find anything like box services either.
After some more research I even activated the remote support services in the system options but it didn't help. (And I don't have the slightest idea what caused the problem in the first place or I'd try to backtrack my steps - *sigh)
Remote support services allows someone to access your system remotely.
I suggest you start your own topic since it's not related to this one and give a much detail as possible.
-
Except that I had the same error with AVAST and ended up feeling puzzled when I was asked to see if the TERMINAL SERVICE was running and the trail stops here.
Since ALL services are listed I expect TERMINAL SERVICE to be listed as a service, possibly with a status of DISABLED or STOPPED or BROKEN or MISSING, but there is no entry for a TERMINAL SERVICE at all. I think it may be renamed or included in some other service in WIndows 10 based on the lack of hits when I searched for it.
BUT regardless! I had the same symptoms as kersten13 and was able to get AVAST working again by doing the following:
Press WINDOWS key
"ADD OR REMOVE PROGRAMS"
Choose AVAST program and pick "MODIFY" (the other option is "UNINSTALL")
Another window comes up with various options (update, repair, modify) choose "REPAIR"
When it finishes the repair process, try to run AVAST again.
NOTE: You get the exact same error! But this time when it prompts to ask if you want to restart the AVAST SERVICE it works.
Or rather, it did for me. :-)
-
Getting the exact same issue as mentioned.
"Avast UI Failed to Load"
Running Windows 10 64bit.
I've tried both clean uninstalling (several times) and repairing through the windows control panel uninstall.
Still keep getting the little red cross in the system icon tray and have to click restart to get it working. Happened a few time over the past week or so but today its constantly failing.
I also looked for terminal service and see no such service listed?
Anyone found any other fix?
-
Since ALL services are listed I expect TERMINAL SERVICE to be listed as a service, possibly with a status of DISABLED or STOPPED or BROKEN or MISSING, but there is no entry for a TERMINAL SERVICE at all. I think it may be renamed or included in some other service in WIndows 10 based on the lack of hits when I searched for it.
Running Windows 10 64bit
.....
I also looked for terminal service and see no such service listed?
have a look:
https://msdn.microsoft.com/fr-fr/library/windows/desktop/dd979766(v=vs.85).aspx
but not sure "UI failed to load" issue with W10 is the same than with WinXP
-
There is no Terminal Service in windows 10 as such, but there is another Service (the name of which escapes me) that actually makes the same call as the Terminal Service does in winXP.
-
I am having the same problem with Avast free shutting down multiple times over the past 30+ hours. I made my own thread with no intent to hijack this one. Simply adding my voice to the growing chorus.
-
There is no Terminal Service in windows 10 as such, but there is another Service (the name of which escapes me) that actually makes the same call as the Terminal Service does in winXP.
Look at the link of the previous message
Terminal Services Is Now Remote Desktop Services
-
There is no Terminal Service in windows 10 as such, but there is another Service (the name of which escapes me) that actually makes the same call as the Terminal Service does in winXP.
Look at the link of the previous message
Terminal Services Is Now Remote Desktop Services
Thanks, though I'm still not sure on this one as services.msc shows this service as Manual and it isn't started, yet my Avast is up and running including the UI.
If Terminal Services wasn't running in XP the UI error would be being displayed. In XP my Terminal Services, is on Manual, but it has Started (presumably because Avast made the call).
-
(presumably because Avast made the call).
Yes , I think so.
Those with "UI failed to load" issue (xp) , terminal service were totally disabled (so , even if avast wants , he can't made the call)
But , as I said before , I don't know If we can make an assimilation (same resolution) with W10 "Remote Desktop Service" and Wxp "terminal service" ?
As we can see from W10 users , issue seems to be solved just by a clean install of avast without worrying about a windows service
-
Well given what Microsoft said in the link you gave "Terminal Services Is Now Remote Desktop Services" I would expect to see the Remote Desktop Services (TermService in my previous image) actually running or the error Avast UI Failed and being unable to load. Which isn't the case on my win10 Home 64bit laptop.
It certainly doesn't make a clear comparison possible.
EDIT: Also what this article doesn't appear to be for Win10, but for Windows Server 2008 R2.
In Windows Server 2008 R2, all Remote Desktop Services role services have been renamed. The following table lists both the former name and the new name of each Remote Desktop Services role service.
-
RDS also with W10
https://docs.microsoft.com/en-us/windows-server/remote/remote-desktop-services/rds-whats-new
http://www.techadvisor.co.uk/how-to/windows/how-use-remote-desktop-connection-in-windows-10-3632113/
Not clear enought for me but I think the new avast UI (web link ?) is more or less used remotely by avast in real time.
In the same query , why some users can no longer install avast when they are disconnected from the web ?
Everything seems related to remote monitoring and much less as before to local monitoring by the user
Also, a grain of sand in windows services (RDS, terminal server) and problems occur with avast
-
Well I would have thought that the 'grain of sand' would be it is set to Manual by default and it isn't running, so why is my win10 Home and avast free 17.5.2232 still running and not experiencing and issue.
What I also can't see is avast running (calling) and then closing Remote Desktop Services for every time it needed to run any remote activity is performed. If it is so crucial as to cause the" Avast UI Failed to Load (AV service is not responding)" error of the title, I would have thought it would be running all of the time.
-
Maybe just once at logon.
Can you try to inform the service in "disabled" rather than "manual" ... and try to reboot the computer ?
I am curious to know if the interface opens normally
tried with my win xp (terminal service set in "manual") , it's OK
set to "disabled" -> UI failed to load.
Edit:Sorry, I think that's what you were explaining in #17 ;)
with xp , It remains started even in manual
with 10 , (your screen) RDS status -> Stopped .... started once than stopped ?
-
Yes, that's it, my XP Pro SP3 system has no problem what so ever, it is just so weird - Terminal Services is set to Manual by default, yet it is running (as I would expect if avast needs the service running).
So if the Remote Desktop Services is the new Terminal Services in win10, why its not running (or run once and stopped) is beyond me. And more so, why aren't we seeing many more win10 with this issue.
Whatever the reason/issue, this certainly needs avast team input, added to the bug list and fixed A.S.A.P. After all this is no cosmetic issue but a serious issue that demands urgent action.
-
Reported to Avast. Hope that gets a reply and an answer.
-
My Remote Desktop Service (Windows 7.1 Pro) is set to manual and always has been yet the UI Failed To Load ... This Is Embarrassing message continues to plague me. I have my own thread on this situation https://forum.avast.com/index.php?topic=205616.0 (https://forum.avast.com/index.php?topic=205616.0) but am trying to contribute toward a resolution.
-
My Remote Desktop Service (Windows 7.1 Pro) is set to manual and always has been yet the UI Failed To Load ... This Is Embarrassing message continues to plague me. I have my own thread on this situation https://forum.avast.com/index.php?topic=205616.0 (https://forum.avast.com/index.php?topic=205616.0) but am trying to contribute toward a resolution.
Your problem may well be related to the fact that it's a Remote Desktop. Let's hope they come up with a solution to your problem. :)
-
So if the Remote Desktop Services is the new Terminal Services in win10, why its not running (or run once and stopped) is beyond me.
I just looked on my w7 , RDS is completely disabled , yet Avast UI is OK
So you are right "It certainly doesn't make a clear comparison possible"
Waiting for avast reply about , we will see whether it concerns a remote desktop service or something else
-
My Remote Desktop Service (Windows 7.1 Pro) is set to manual and always has been yet the UI Failed To Load ... This Is Embarrassing message continues to plague me. I have my own thread on this situation https://forum.avast.com/index.php?topic=205616.0 (https://forum.avast.com/index.php?topic=205616.0) but am trying to contribute toward a resolution.
Your problem may well be related to the fact that it's a Remote Desktop. Let's hope they come up with a solution to your problem. :)
I was referring to RDS (services.msc) which reportedly is the "same" as Terminal Service on XP, subject of this thread. My pc is not "a Remote Desktop." I am simply trying every conceivable suggestion to get Avast to stop shutting down. :(
-
The only shut downs I ever see are with the Behavior Shield which quite often
needs to be started after a system boot.
Avast is already aware of that problem and will hopefully fix it soon.
-
As I said, I'm trying every conceivable suggestion from a compilation of threads on this subject: including first disabling Behavior Shield, then completely uninstalling the component. Neither stopped the behavior red "x" ... "You Are Not Protected" ... "UI Failed to Load." Not that I would want to live without Behavior Shield as I consider it rather important.
Since I have now pretty much spent three full days trying to resolve this without any success whatsoever I suspect it's time to move on to a different AV program, which makes me incredibly unhappy after 12+ years of reliability.
-
Try this:
Windows key + R key pressed together.
Enter in the RUN Box services.msc
Scroll down to Terminal Service and start (run) that service. Set it so it automatically starts in the Properties window when Windows starts. Close the Services window when done and reboot.
This only applies to XP3.
THANK U 8) my AVAST works now - good help !
Greetings from Berlin (Germany)
-
C:\WINDOWS\System32\svchost -k DComLaunch
Yes, it works, thanks
-
The problem in W10 seems to be a bit different. I have this problem too. The service crashes every 10 to 20 minutes. After several reinstalls (with and without the cleanup tool) and one experimental install into a fresh W10 VM that was busted as well, I just gave up and uninstalled my AIS and am running only with Malwarebytes (and before someone asks, yes, I also tried with Malwarebytes uninstalled, several times).
After going through the service logs, the only suspicious entry is one saying idsagent stopped responding, which roughly corresponds with the time the avast service crashes.
-
The problem in W10 seems to be a bit different. I have this problem too. The service crashes every 10 to 20 minutes. After several reinstalls (with and without the cleanup tool) and one experimental install into a fresh W10 VM that was busted as well, I just gave up and uninstalled my AIS and am running only with Malwarebytes (and before someone asks, yes, I also tried with Malwarebytes uninstalled, several times).
After going through the service logs, the only suspicious entry is one saying idsagent stopped responding, which roughly corresponds with the time the avast service crashes.
That points to Symantec ??? Was that ever installed and if so, how was it removed ???
-
That points to Symantec ??? Was that ever installed and if so, how was it removed ???
No, that's only a similar name, it actually points to avast Behavior Shield.
-
That points to Symantec ??? Was that ever installed and if so, how was it removed ???
No, that's only a similar name, it actually points to avast Behavior Shield.
The Behavior shield is a know problem that's supposed to be fixed by release 17.6.
I need to start it virtually after every reboot but once started remains running.
-
Windows 10 with Avast Premier. I noticed the UI was perfectly clean, white, no text or graphics. I rebooted and it won't load at all. It will show up in the "show hidden icons" section, but on mouseover, it disappears. Checked services.msc and it is running there, but no GUI. When I look at active processes, only the Behavior Shield shows as active.
Based on what I'm reading here, I should try a fresh install. I think.
-
Windows 10 with Avast Premier. I noticed the UI was perfectly clean, white, no text or graphics. I rebooted and it won't load at all. It will show up in the "show hidden icons" section, but on mouseover, it disappears. Checked services.msc and it is running there, but no GUI. When I look at active processes, only the Behavior Shield shows as active.
Based on what I'm reading here, I should try a fresh install. I think.
Repair Avast:
Control Panel> Program and Features (Add/remove program)>Select Avast> Select Repair. Reboot when completed
https://www.avast.com/faq.php?article=AVKB204
If Repair doesn't fix the problem, try the following:
Clean Install of Avast:
https://goo.gl/4Ptzkf
If you need additional help with the Clean Install, watch this:
https://youtu.be/p-h3myRD51A
-
Repair Avast:
Control Panel> Program and Features (Add/remove program)>Select Avast> Select Repair. Reboot when completed
https://www.avast.com/faq.php?article=AVKB204
Worked like a charm. I followed your instructions and downloaded the Premier offline installer and the Avast clean tool, just in case.
Thank you for your help. I promise not to be an idiot next time. Repair...so easy.
-
Repair Avast:
Control Panel> Program and Features (Add/remove program)>Select Avast> Select Repair. Reboot when completed
https://www.avast.com/faq.php?article=AVKB204 (https://www.avast.com/faq.php?article=AVKB204)
Worked like a charm. I followed your instructions and downloaded the Premier offline installer and the Avast clean tool, just in case.
Thank you for your help. I promise not to be an idiot next time. Repair...so easy.
Glad your problem is solved. :)
-
Well after enabling remote desktop services to automatic on start up and running I am still having the UI failed t o load error continuously :-\
So enabling remote desktop services (terminal services) has no effect on the error.
Any other possible solutions?
I must ask when the UI failed to load error happens and it states "i am unprotected" is the genuinely the case?
As iv'e read the UI failing to load does not stop avast security from defending threats and working correctly? its just a UI error.
So basically even when i see the red cross and it says you are unprotected I am still protected?
-
So it seems the issue on Windows 10 really was caused by Behavior Shield, as 17.6 with the behav fix runs fine again.
-
So it seems the issue on Windows 10 really was caused by Behavior Shield, as 17.6 with the behav fix runs fine again.
??? ??? ??? The problem with Behavior Shield was it not starting with the rest of Avast's Components.
When that happened, you needed to start it manually. That was one of the problems addressed in the latest beta release.
-
Not sure how it has been addressed in the 17.6 beta? as I have clean installed avast and installed the beta 17.6 using the online installer and the UI failed to load error occurred instantly
So to confirm am now running beta 17.6 after using clean install utility and error has occurred 5 times in 10 minutes and continues to fail to load.
What i've noticed under the resource monitor is avast launches running and then the avast services show stopped even when though the services are set to running and automatic start up. (see screenshot below)
(http://i65.tinypic.com/b4j8gi.jpg)
Im by no means a computer expert but thought this might give someone a clue as where the issue lies.
Ive ran a full system scan and have no viruses and no malware after scanning with malware bytes.
Have used avast for years and never had such a frustrating issue
-
The best way to help is by submitting a support file using the Avast Support Tool: https://www.avast.com/faq.php?article=AVKB33
-
Well, seems like the issue is spreading. Well Again just a few mins ago i thought of trying out the internet security trial for 20 days since it also said that it will return to free av after the trial so went out and checked it, it told to restart and well. Ended up with the same thing. This is becoming extremely frustrating to me to deal with this issue as this is a clean installation it happened in the same one but luckily i got it to work by clicking on restart service the last time. It had failed and avast as a provider has failed for me as well but i still hope that the next update will provide a stable UI. and i have no clue about what product to use now either.
Kaspersky free is to aggressive the cloud thing just removes everything it feels is bad..
Comodo Cloud AV is ok but it takes a lot of time to scan and shows lots of popups.
Bitdefender Free is not full enough does not seems to have the pack.
Avira has that additional launcher thing which is so damn irritating to have. avira connect yew.
and the pure habit of using avast since 2007 is what's still keeping me here. :-[
Did a search and at least 12 Separate cases of the same issue was reported around the forum.
https://forum.avast.com/index.php?topic=204884.msg1405427#msg1405427
https://forum.avast.com/index.php?topic=197081.msg1368169#msg1368169
https://forum.avast.com/index.php?topic=206344.msg1411540#msg1411540
https://forum.avast.com/index.php?topic=204730.msg1404651#msg1404651
https://forum.avast.com/index.php?topic=202276.msg1393542#msg1393542
https://forum.avast.com/index.php?topic=201750.msg1391021#msg1391021
https://forum.avast.com/index.php?topic=205193.msg1407045#msg1407045
https://forum.avast.com/index.php?topic=206526.msg1412203#msg1412203
https://forum.avast.com/index.php?topic=204668.msg1404272#msg1404272
https://forum.avast.com/index.php?topic=204531.45
https://forum.avast.com/index.php?topic=206619.0
https://forum.avast.com/index.php?topic=196459.0
https://forum.avast.com/index.php?topic=205725.msg1409232#msg1409232
-
having the same problem avast ui constantly crashes, fresh install on a clean win10 install
have uninstalled and reinstalled a couple of times and no change. program version 17.8.2318
-
having the same problem avast ui constantly crashes, fresh install on a clean win10 install
have uninstalled and reinstalled a couple of times and no change. program version 17.8.2318
-> https://support.avast.com/article/Troubleshoot-Antivirus-UI-Failed-load
-
Has there been no remedy for this problem?
I've been looking all over the internet for a solution.
I've tried it all- Repairing Avast, Reinstalling, turning on Terminal Services and BITS to run automatically...
I'm on XP Service Pack 3.
This is driving me nuts! Every 10 minutes.. Avast UI is down!
Can someone from Avast address this?!
-
Clean Install of Avast:
https://goo.gl/4Ptzkf
If you need additional help with the Clean Install, watch this:
https://youtu.be/p-h3myRD51A
-
Thanks for the reply Bob3160.
I've done the clean install several times.
The "Avast is down" message with the red X always returns.
But, I do notice now that when I do the clean install, I get a message saying that Malwarebytes is incompatible with Avast. I don't know when this started because I have been using the two together for years. So I put the exclusions for Malwarebytes under the "Components" section of Avast. It does no good. I still get the "Avast is down" message every 10 minutes.
-
You could try the latest beta: https://forum.avast.com/index.php?board=15
-
Thanks for the reply Bob3160.
I've done the clean install several times.
The "Avast is down" message with the red X always returns.
But, I do notice now that when I do the clean install, I get a message saying that Malwarebytes is incompatible with Avast. I don't know when this started because I have been using the two together for years. So I put the exclusions for Malwarebytes under the "Components" section of Avast. It does no good. I still get the "Avast is down" message every 10 minutes.and it really doesn't catch anything that Avast
I personally no longer use Malwarebytes simply because it's become a system hog and really doesn't catch anything that Avast doesn't already catch. Avast not only protects you from "virus" but protects you from all Malware.
-
But many people use other software for anti-malware. I don't understand why Avast is now saying that it is incompatible with Malwarebytes every time I reinstall. When did this happen? Like I said, I've been using them together for a long time.
This "Avast UI failed to load" is really frustrating. It constantly freezes the computer and you have to stop what you are doing and restart the service. After searching the internet and never finding a solution, I had to join the forum. I've used Avast for years with no problem, but this thing is beyond annoying. It's difficult to get anything accomplished when you have to stop every 10 minutes.
I just received the update from Avast for the new version. I'll see what happens.
-
Regarding Avast & Malwarebytes, see: https://forums.malwarebytes.com/topic/200324-exclusions-for-avast-users/
-
Asyn:
I put in all of those exclusions for Malwarebytes.
I just updated the definitions for the new version of Avast.
Shortly after, I got the red X saying "UI failed to load".
This is infuriating. I guess it will just be another day where I have to restart and operate in Safe Mode, because I can't deal with this today.
-
If you're running Malwarebytes Pro, it contains an antivirus program that conflicts with the Avast software.
-
Thanks for the reply Jenniferl.
I'm using the free version of Malwarebytes Premium. I've been using the same versions of Malwarebytes and Avast for years. The first message I got about them being incompatible was during a recent reinstall of Avast. I had never seen that before.
-
Thanks for the reply Jenniferl.
I'm using the free version of Malwarebytes Premium. I've been using the same versions of Malwarebytes and Avast for years. The first message I got about them being incompatible was during a recent reinstall of Avast. I had never seen that before.
If you're using the Premium version than it's a trial of the paid version.
-
Well, I uninstalled Malwarebytes and I still get the red X over the Avast icon.
So that wasn't the problem. The "Avast is down" message comes up constantly.
-
Well, I uninstalled Malwarebytes and I still get the red X over the Avast icon.
So that wasn't the problem. The "Avast is down" message comes up constantly.
Have you tried the following ???
Repair Avast:
Control Panel> Program and Features (Add/remove program)>Select Avast> Select Repair. Reboot when completed
https://www.avast.com/faq.php?article=AVKB204 (https://www.avast.com/faq.php?article=AVKB204)
If Repair doesn't fix the problem, try the following:
Clean Install of Avast:
https://goo.gl/4Ptzkf (https://goo.gl/4Ptzkf)
If you need additional help with the Clean Install, watch this:
https://youtu.be/p-h3myRD51A (https://youtu.be/p-h3myRD51A)
-
Yeah, I've done both several times.
-
Yeah, I've done both several times.
The only thing left is the following:
Submitting a support file to Avast
Instructions how to use it can be easily found:
https://www.avast.com/en-us/faq.php?article=AVKB33#artTitle
-
Thanks for the link.
I'll follow the instructions.
-
I never submitted a support file. There are too many people having this problem for Avast to address each case one-on-one. There needs to be a post in this forum from Avast Support addressing this issue. After you try the repair, re-installation, and turn on remote desktop services.... then what? Whenever I get the "Avast UI failed to load" with the red X, it freezes my internet. I can't get pages to come up, so I must constantly restart Avast. This thread has been going since last year, and there has been no solution. I finally had to just uninstall Avast. I had this anti-virus software for years, but this problem was making it impossible for me to use my computer.
-
You never did mention what OS version and what version of Avast you are using.
-
On my first post I said I'm on Microsoft XP. And I had the latest version of Avast Free that came out a few days ago.
-
I am having the same problem. I have Avast Free on a WinXP Pro computer and a Win7 Pro 64 bit computer. They've both run flawlessly "forever". But I went to download Avast Free on a (new to me) Win7Pro 64 bit machine. There had been other antivirus programs on the computer. I used the Avast clean removal tool and the McAfee removal tool, but when I install Avast Free, I get the dreaded "UI Failed to load" message no matter what I do. I've tried "repair" through Control Panel/Programs&Features/ to no avail. I've completely unloaded, cleaned again, reloaded. Nope. The windows services previously mentioned in this topic are running. There IS an older version of Malwarebytes on the computer, but it is malware-only and only runs manually on demand.
Seems like this issue has existed now for quite a while and it is not an isolated instance. Any new fixes or suggestions?