Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: Vlk on April 28, 2006, 06:28:34 AM
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As promised, we have just released a new update of avast home/pro that should solve the outstanding issues of the initial 4.7 release.
Thanks for helping track down those bugs.
I hope the new release will be a rock-solid one and will serve you well.
Thanks
Vlk
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Got it!
Thanks VLK!! ;D
Not that I had any issues with the previous version, but I always keep up to date on the latest software including my precious Avast! ;)
Posted this on the Security Product Vendors forum within BBR as well since I hang out a lot there.
http://www.dslreports.com/forum/remark,15987687
http://www.dslreports.com/forum/remark,15990047
Hope no one minds?
~Steele~ AKA: ~Dustyn~ 8)
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I manually updated; however it seems to have corrupted my Avast program in some way, since it failed to open and run resident or the user panel, even after rebooting! I could not access the Alwil program files too. Panicking as a computer ignoramus does, I proceeded to uninstal Avast; the Windows add/remove progam option would not function so I used the Avast uninstal facility, which worked. However an Alwil folder entry remained in my Programs list, but I could not access it! So I am currently scanning my de-Avast-ed computer with Bitdefender Online scanner, a slow process. Any ideas Mr Avast rep?
I will probably try to reinstal Avast afresh afterwards, but I would prefer to reinstal the prior 4.7.817 if you could supply a link please (I'm guessing the web download would update to 4.7.826 by now).
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hey greenhatch, you're not the only one.
when i did a manual update, it downloaded the update, it showed the package was corrupt and i had to reboot.
now there's no avast. it won't reload, not even older versions. it's corrupted other apps.
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this is one of the errors:
(http://members.tpg.com.au/rit/error.JPG")
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Did you both try the avast uninstall tool by booting in Safe Mode? Just guessing...
Are you logged as the Administrator account? Can you manually change the access permissions of this folder?
I'm guessing the web download would update to 4.7.826 by now
Most probably... :-\
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Donki, as a workarround, can you try to add a REM (comment) entry before the avast driver line at the bottom of the file C:\Windows\System32\Config.nt (you'll see examples in the first lines of this file, there are a lot of comments started by the word REM).
Boot. Does it solve the problem by now?
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thanks vlk......for the update.................................no problem with the new version installing and running on my end here......have a good one everyone in avast!world ;D 8) ::)
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damn, no, it didn't fix it.
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I used System Restore to go back to yesterday and the Avast program reappeared but with a pop up to reboot, which I duly did. After reboot: no Avast program running and I cannot access the Alwil program files. I have an desktop shortcut icon (application symbol) and an entry of the Avast program in 'add/remove programs' list.
How can I proceed please? Should I remove Avast again using the Avast Uninstal facility, maybe this time in 'safe mode' (in which case how do I do that)?
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Hi Vlk
I downloaded french version this morning, back in Sécurité directory, everything is all right so fare for me, all modules, automatic download etc etc...
Thank you very much again :)
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Me too!
Got a package is damaged message and upon rebooting, no avast!
Had to do system restore to be able to uninstall avast!
Am going to download the program and try a reinstall now.
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Anybody with this "package corrupted" problem... can you please post here the last part of <avast4>\setup\setup.log? (right after the problem occurred)
Or, you may upload the whole setup.log file to ftp://ftp.asw.cz/incoming (rename the file somehow first, so that the name doesn't colide with somebody else's upload).
Thanks.
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I still need to know how to remove Avast program fully please! I used the Uninstall facility because the 'add/remove' would not work. But I still have Avast folder in Programs which I can't delete or even open.
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But I still have Avast folder in Programs which I can't delete or even open.
Does unlocker help? http://ccollomb.free.fr/unlocker/
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Anybody with this "package corrupted" problem... can you please post here the last part of <avast4>\setup\setup.log? (right after the problem occurred)
Igor, I have that problem. I haven't rebooted yet, but avast's program files folder is locked.
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As I said in others posts :
I had to reboot on safe mode to appropriate to me the folder Avast4
Then i can open it.
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What exactly does it mean "locked"? That it cannot be removed? Well, there are programs running there (the previous version, present before the update), so it's not surprising.
Or, you mean that you cannot even enter the avast! installation folder, e.g. in Windows Explorer, and read its files?
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Or, you mean that you cannot even enter the avast! installation folder, e.g. in Windows Explorer, and read its files?
This one.
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OK, check the security on the folder (Properties / Security tab)... what are the permissions?
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In Windows Explorer; it says "Access denied"
I can't open it / erase it.
I can't enter the folder
When i reboot in safe mode, it says that there is no proprietary for the folder ???
So i appropriate to myself and then i can enter it.
The Services of Avast are all NOT running
-- Excuse me for my English --
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OK, check the security on the folder (Properties / Security tab)... what are the permissions?
This is how it looks (Greek windows, I know, but I think you'll get the picture)
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...and Unlocker
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hey greenhatch, you're not the only one.
when i did a manual update, it downloaded the update, it showed the package was corrupt and i had to reboot.
now there's no avast. it won't reload, not even older versions. it's corrupted other apps.
I have the same Problem. I can not start Avast after update. And i can not uninstall it. It is looked.
Ciao Jörg ;-)
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OK, check the security on the folder (Properties / Security tab)... what are the permissions?
This is how it looks (Greek windows, I know, but I think you'll get the picture)
Oops, that's certainly not correct.
So, you simply invoked the program update from the tray icon and this was the result? What user were you logged on as when you started the update?
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I have the same as Spyros
I invoked the update from the tray icon in my user session
It is the only user session of the computer and i have admin's right
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So, you simply invoked the program update from the tray icon and this was the result?
Exactly.
What user were you logged on as when you started the update?
I'm not the only user of this PC, but I believe my acount has administrative rights, I mean, I never had this problem before, nor with avast or any other program!
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I have the same as Spyros
I invoked the update from the tray icon in my user session
It is the only user session of the computer and i have admin's right
Yes, I too.
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I had to delete the avast4 directory manually, after following http://support.microsoft.com/?kbid=810881&sd=RMVP
where can i get a copy of the previous version (4.7.817)?
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Spyros, heinblöd: can you please add yourself some rights for the avast folder and upload the setup.log from there to ftp://ftp.asw.cz/incoming (under some random name)?
Thanks.
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Reinstalled avast! but it was dead! :'(
Had to do a system restore to be able to uninstall.
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My System Restore attempt didn't fix my similar problem too.
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can you please add yourself some rights for the avast folder
Hmmmm, very weird. It won't let me! I mean, I can't click on the options as with other programs. I'll have to use unlocker after all. I'll close the internet connection first and I'll get back to you later.
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Upload my setup.log on your ftp server
with this name : Problem with version 4.7.826.setup.log
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can you please add yourself some rights for the avast folder
Hmmmm, very weird. It won't let me! I mean, I can't click on the options as with other programs. I'll have to use unlocker after all. I'll close the internet connection first and I'll get back to you later.
On the dialog you posted (the one with the permissions, which is empty), click on the "Add" button, enter a username (could be e.g. "everyone") and confirm.
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OK Igor, now I can see it. How do I upload via FTP (sorry for the stupid questions but I've done that before :-[)
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Send it to me by e-mail :)
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Sent!
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Oh, I forgot. After the update, avast! tried (unsuccesfuly) to update VDF and presented a message that my licence is about to expire - licence is good 'till 1/1/2007, system date & time is correct.
??? ??? ???
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Oh, I forgot. After the update, avast! tried (unsuccesfuly) to update VDF and presented a message that my licence is about to expire - licence is good 'till 1/1/2007, system date & time is correct.
??? ??? ???
Igor, have you noticed this line on my log?
14:32:59 min/gen Return code: 0x2000001A [The license key for this product is invalid or expired.
License is valid until: Thursday, January 01, 1970
Current date: Friday, April 28, 2006]
1 9 7 0 ??? ??? ???
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I forwarded the log to the respective developers; I don't know much about this part myself, so I won't try to speculate about what it means. There's certainly something wrong with the setup :(
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Thank you Igor,
Just have to wait now
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Just like Coris i have the french version of Avast and i don't have any problems at all.. :D
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I have the french version and i have problem :-\
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I have erasing version 4.7.826
I have installing version 4.7.817 wihtout problem
I will keep using version 4.7.817 whitout updating program since they found a solution.
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OK, another question: what operating systems do you use?
Or more precisely, is everybody having the problem with inaccessible avast! installation folder using Windows 2000?
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Please check security settings Program Files folder, does it contain Adminstrators group or Everyone?
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Same results did update from tray icon and kaput, windows xp pro sp 2 :(
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win xp pro sp2 german
same problem
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An updated version will be out in about 15 minutes. However, I'm afraid you'll need to uninstall the corrupted install first. We'll give you a tool to do that (most likely, the uninstaller built into the program won't work because of the same reason).
I apologize for the inconvenience. :-[
Thanks
Vlk
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Dose that mean even if you have no problems with 4.7.826 do u still have to update and use the tool that Vlk is talking about or just install it over 4.7.826 Thank you
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No, if you have no problems, there's certainly no need to uninstall.
Those of you having the problem - can you please check the security settings of Program Files folder (5 posts above this one)? Thanks.
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Please check security settings Program Files folder, does it contain Adminstrators group or Everyone?
Everyone.
(Win2000 fully updated)
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Thanks igor in answering the question but I am still wondering do we still have to install the new update over the one that I have now 4.7.826 over that one if we are not haveing any problems. Let say it is 4.7.828 do we install it over 4.7.826 if we aren't having any problems. Sorry in being so dumb on it. Thanks
I use windows 2000 and it was fully updated
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No, you don't have to, it won't bring anything new (but on the other hand, there's probably no reason to actively avoid it - if you have automatic updates set, for example).
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I went back to version 4.6
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But it will eventually bug you about a "...new version available on the internet".
The update will be like 10KB long, and won't require a reboot anyway. So not really a big deal.
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i still have 4.7 .817 , can i update without problem now ?
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I hope the un-installation tool will be out soon. I am completely unprotected now.
And something interesting: After rebooting, avast's folder is again locked and I had to give again rights for "Everyone" in order to view its contents. :(
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Windows XP Home SP2 French
Program Files folder's right are Full control for everybody
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How did you get back to v4.6? Is there a link you could let me have, by any chance?
I went back to version 4.6
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I went back to version 4.6
How did you uninstal the current version completely?
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Vlk, my Avast folder seems to be corrupted in some way. I removed the Avast program (or think I did) via the Uninstal facility Awsclear but I'm unable to delete or access the Avast folder left. And I do not understand what the remarks of 'access to everyone' are about, unless it means Administrator rights? Will the .826 removal tool you are producing be any good to get round my problem?
An updated version will be out in about 15 minutes. However, I'm afraid you'll need to uninstall the corrupted install first. We'll give you a tool to do that (most likely, the uninstaller built into the program won't work because of the same reason).
I apologize for the inconvenience. :-[
Thanks
Vlk
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I'm unable to delete or access the Avast folder left. And I do not understand what the remarks of 'access to everyone' are about, unless it means Administrator rights?
Look at the previous pages of this thread, Igor explained it to me.
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Please try this (updated) version of aswClear.exe. Would it work??
http://public.avast.com/~vlk/aswClear.exe
Please let me know asap so that I can push it to the official distribution server asap.
Thanks
Vlk
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Bargraline: is it _only_ Everyone, or is there also listed Administrator, System, etc.?
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BTW Are you using XP Home or Pro?
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It's only Everyone for Program Files folder and Alwil Softawre folder too
[EDIT] I do, i'm the only one to use my computer. I know it's not very sure, I will change this. [/EDIT]
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WHO set it like that? That's crazy, this is definitely not the default... and it's quite a security breach!
BTW is this XP Home or Pro?
Edit: maybe this system was upgraded from NT4? Is it possible? That would make some sense...
Thx
Vlk
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Did you have first FAT system on your disk and converted to NTFS?
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Please try this (updated) version of aswClear.exe. Would it work??
http://public.avast.com/~vlk/aswClear.exe
Please let me know asap so that I can push it to the official distribution server asap.
Thanks
Vlk
This is what is still left in avast's folder after reboot
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I've bought this computer last year with Windows XP Home Edition pre-installed on.
The "Program Files" folder that i told about is not the C:\Program Files\
It is on another partition of my hard drive. I've just name it like this.
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I had a copy of 4.6 on a CD, I cleaned out all traces of Avast, I mean everything, then installed my cd and ran the old version with no problems.
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Yippee! That revised Aswclear program cleared up my Avast folder problem; now all gone. Thanks!
If I should even think about updating Avast for any further program updates, before at least three days have passed to let obvious bugs get ironed out, feel free to kick my arse, anyone.
I am using AVG until the Avast program installation is fixed and I can safely download .827 (or later whatever the new update is numbered).
Please try this (updated) version of aswClear.exe. Would it work??
http://public.avast.com/~vlk/aswClear.exe
Please let me know asap so that I can push it to the official distribution server asap.
Thanks
Vlk
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I used the updated aswClear.exe and it cleared out Avast. What version of Avast Home do I try now? The one on the main download page?
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Please hold on for a while. The bits are just being pushed to our distribution servers. It takes some time...
Thx
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Ok and thank you very much! Having any problems with Avast! is scary because we rely on it and love it so much! Even with this it has far less problems than Mcaffee and Norton's; I've used Avast for quite afew years and recommend it to everyone I know. Again, thanks.
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Thx 4 the heads up VLK
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Vlk, will there be another version of aswClear.exe, or should I try to remove everything manually?
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I did mine manually, i hope when i get a notifacation for the new download, everything will work ::)
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Spyros,
are you sure you downloaded/ran the NEW version of aswClear.exe?
It should work quite reliably. Are you logged on as Administrator (you must be, actually).
Anyway, you can remove the folder manually. All it takes is to Open the properties of the Avast4 folder, go to the Security tab, click Advanced, and do "Take ownership". Then add Everyone/FullControl to the list of rights, and delete the folder.
Thanks
Vlk
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Vlk,
yes, I ran the latest version, but no luck with it.
Inside avast's folder, I had to give to a lot of files and folders full rights to "Everyone" as they had none (look at the previous pictures I sent to Igor). Now everything seems to be gone, I'll take a look at registry too.
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No problems here with the original update, XP Pro SP2, since my drives are in FAT32 format I would be immune to any permissions issues relating to the avast folders.
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The new build is already on the servers.
It should definitely solve the problem, even though it's just a temporary fix. We'll have to look into this further.
Right now, we think that the problem appears if ANY of following 3 conditions is met:
- your OS was updated from Windows NT 4.0, OR
- you installed avast in other folder than the default Program Files folder (that was offered to you by the installer), OR
- previously, you converted your system volume from FAT32 to NTFS.
Can you please guys confirm that this is really the case?
Thanks
Vlk
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VLK, I installed 4.7.826 immediately after it was released on public servers this morning.
Is this a new build that will require me to invoke a program update?
Again, I am not experiencing any issues with 4.7.826.
BTW: What is the version number of this new build?
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The build number is 4.7.827, and you can (but don't have to) update to it -- it's just a couple of KB's long and won't require a reboot, so it really doesn't make any difference.
Thanks
Vlk
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Thanks for your time. :)
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I've updated to 827, everything now seems fine.
After getting the access denied error, but before discovering this thread, I found the avast folder had no permissions for any user or group. I tried adding administrator with full, which let me start the gui, but somehow the permissions reset (to blank). I then gave full permission to administrator, everyone, system and service, forced permissions to inherit to all child objects and was then able to run the gui again *and* update.
Reboot requested and done. avast is now working =]
ps: os is w2k and avast is installed in a folder other than "c:\program files", in fact, it's installed to "d:\avast"
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vlk
i downloaded last version 827 after 826. Still OK for me
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- your OS was updated from Windows NT 4.0, OR
- you installed avast in other folder than the default Program Files folder (that was offered to you by the installer), OR
- previously, you converted your system volume from FAT32 to NTFS.
None of these is true for me.
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VLK:
Updated to 4.7.827 by invoking Program Update.
All is well.
DID NOT REQUIRE REBOOT! :o ;D
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- your OS was updated from Windows NT 4.0, OR
- you installed avast in other folder than the default Program Files folder (that was offered to you by the installer), OR
- previously, you converted your system volume from FAT32 to NTFS.
None of these is true for me.
But you still have "Full Control for Everyone" permissions for Program Files folder (or whatever the parent folder of the avast! installation folder is), right?
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Filehippo has version 4.7 817 if anyone needs it.
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On Windows XP Home SP2
Did have 4.7.817 on a "personalized" folder, update this morning to 4.7.826
Update was wrong all avast services NOT running
Avast folder NOT accessible
Giving back rights on folder on my own. Erasing avast
Installing 4.7.817 --> OK (always on another folder than default)
Updating to 4.7.827 --> OK
Good job guys, thank you !
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4.7.817 to 4.7.827 updated smoothly, thanks for the quick action, great job Avast team.
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Nor me either :o
- your OS was updated from Windows NT 4.0, OR
- you installed avast in other folder than the default Program Files folder (that was offered to you by the installer), OR
- previously, you converted your system volume from FAT32 to NTFS.
None of these is true for me.
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- your OS was updated from Windows NT 4.0, OR
- previously, you converted your system volume from FAT32 to NTFS.
No to both.
- you installed avast in other folder than the default Program Files folder (that was offered to you by the installer),
I installed to E:\Program Files\Avast
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Thankyou! Just what I was looking for. I'm not touching .826 or .827, heh; I'll just waithing for the next version, tried and tested (by others).
Filehippo has version 4.7 817 if anyone needs it.
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Hi,
the new Version now works fine. THX Jörg ;-)
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There's a new FAQ entry about this problem now: http://www.avast.com/eng/4-7-826-problems.html
Thanks for helping to contain the situation.
According to my calculations, the problem affected 0.1 - 0.4% of our users.
Vlk
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I am not able to access the avast4 folder, it denies me. I was not aware of the aswclear.exe and stupid me goes to regedit. I guess I will be using the aswclear to get myself under control.
None of these apply to my laptop
* the operating system was previously updated from Windows NT 4.0; or
* avast was installed in a different folder than the default Program Files folder (that was offered to you by the installer); or
* previously, the system volume was converted from FAT32 to NTFS.
But was this incorrect,
C:\Program Files\Alwil software\avast4
I must say that even though this is a small incovienence to me for one of my computers, I have always recommended Avast and I am glad to see the website address this error so quickly but I would probably put the following solution under updates as well as other questions.
"Q: After updating my avast! Home/Professional to version 4.7.826, it no longer works. If I try to run it, it doesn't seem to be doing anything, or displays an error message.'
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For what it's worth, no problems with upgrading to 827 here, on my XP system. I haven't done any scans yet, but the resident providers seem to be running fine, and the interface opens with no problems. And it sounds like most of the problems others are encountering show up at bootup.
Oh, and I did get the usual needs-to-restart notice.
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Hi,
I went back to avast 4.6 and now can I use the program update from
the blue avast icon or wait a bit more.
Regards and thanks
Jean
Montreal
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Just a bit puzzled by the problem description.
I have avast installed on a physically different drive instead of my C: drive.
In the past couple of days I have used the auto-upgrade function to go from version 817 to 822 to 826.
826 installed and is running without any problems on my F: drive.
So the problem has to be a bit more complex than the description posted.
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The FAQ entry is oversimplified as we wanted to avoid the use of tech-lingo (most people wouldn't understand it anyway).
In short, the problem occurs if, and only if, the folder ABOVE the avast folder (e.g. "C:\Program Files") has only one entry in its Access Control List, and this entry is Everyone -> Full Control.
That is, the list on the Security tab of the folder's properties has only this one entry.
Because that's when we were taking the special action (that was incorrect).
I hope that explains it a bit.
Vlk
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Hi :)
Updated from 4.7.817 to 4.7.827 using Avasts "Program Update" , didn't need to use the aswclear tool.
Avast is installed on its default location on a NTFS drive.
All is well so far
Thx
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Hi Vlk. Sorry for the gap in communications, had a busy couple of days and no time to mess with this stuff.
Ok, the new version (4.7.827) is functioning fine on my machine (to recap, Win2k SP4), but the permissions are still not all correct. Some files, such as ashAvast.exe are still showing Everyone - Full control. This is definitely an improvement over having no permissions set at all (as the program won't run at all in that situation), but still not as secure as it should be (although I had never inspected the permissions set by previous versions until the problems arose with 4.7. After reverting to 4.6 a couple days ago and going to check, it was installing as Everyone-Full Control as well.)
And an fyi, I don't think that I meet any of the 3 criteria you mentioned. Not running NT4, I install to the default directory (and with the 'typical' setup), and I am pretty sure that I formatted this drive to NTFS before installing Win2k on it.
I also don't have the other thing you mention. My Program Files folder is set to Administrators and SYSTEM with Full Control, as is the Alwil folder (with vers 4.7.827), and the avast4 folder under that. The only place that permission settings seem to be the least bit wacky is inside the avast4 folder.
Last night I hed tried installing 4.7.826, which wouldn't run at all (again), so I uninstalled it and installed the latest version of AVG, just to see what would happen. AVG installed fine, with a rather detailed set of permissions on all of its components. I ran a full test just to reassure myself (with different software) that I did not have something nasty interfering with stuff. Came up clean (as I do with the current install of Avast).
Most curious, but I am glad that Avast is at least running again now.
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I realize the Vista may not be fully supported by avast, and Vista is beta software, but I thought I would let you know that on a fresh install of 5365, then installed avast, it blue screens about 30-45 seconds after it came back from the first boot time scan. the boot time scan had many errors about unabkle to open files, but no viruses found. uninstall avast and blue screen doesnt appear to occur anymore.
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r0b3rt, are you sure you're using avast 826 (or 827)? When did you download the install package?
Is this a fresh install, or an updated one?
During the last week, we've been testing avast 826/827 *extensively* on Vista build 5366, and it worked extremely well. However, the symptomps you're describing were present in the previous version of avast (4.7.817).
Maybe it would be helpful to start another thread (without hijacking this one) if you still have the problem.
Thanks
Vlk
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Vlk,
I am certain that the access control list issue has wider ramifications than just for the avast folders.
I am setting up a new Dell machine that arrived a few days ago. I have been copying files from my old machine by placing them in the "Shared Documents" folder of my old machine and accessing them from the new machine via my home lan.
To the best of my recollection when I first installed avast on this machine a couple of days ago we were on release 822. Yesterday I updated to 826, today I updated to 827. On this machine avast is installed in the default C:\Program Files directory.
This evening I discovered another file I needed from my old system. I copied it to the "Shared Documents" folder of my old machine and then tried to copy it to the Desktop on the new machine (as I have done many times in the past few days without problems). To my surprise I got the "Access denied" popup window.
Given the discussions here my suspicions were aroused.
I checked the ACL of the "Shared Documents" folder of the old machine (as seen from the new machine). It contained just one entry "Everyone".
On the old machine I added another group to the ACL for the "Shared Documents" folder and then I could copy from it to the Desktop on the new machine.
I restored the "Shared Documents" to the single entry ACL of "Everyone" - the "Access denied" error returned.
I uninstalled avast (827) - no problems with the uninstall but the "Access denied" problem continued in trying to copy files as above.
I ran the new aswclear.exe and restarted the system. Following that copying of documents from the single entry ACL (Everyone) "Shared Documents" worked without problem.
I then downloaded the latest avast install file and installed 827 again. Pleased to report that the copying of files from the single entry ACL (Everyone) "Shared Documents" worked without problem.
However, this would seem to imply that folks who have installed 826 would need to uninstall, run the new aswclear and reinstall to ensure that this problem is not lurking in their system.
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Shared Documents? Where's this folder, exactly?
That sounds really wild - I mean, avast should definitely not touch any of the files/folder that don't belong to it (or touch their access rights).
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Standard Shared Documents folder on every WinXP machine
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I am just guessing - but I suspect that whatever you did probably affected anything with a single ACL of "Everyone".
I would be happy (for a while) to take my system back to a point with the problem existing if there are any further diagnostics you would like to get.
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The 826 can still be downloaded (for a limited time) from http://www.iavs.cz/iavs4pro/setupeng.exe .
But, as I said, I find it highly improbably that the setup program would manipulate, in any way, any folder outside the avast install folder. Not to mention aswClear.exe (which, if I understand it correctly, supposedly solved the problem afterwards, i.e. modified the rights of the folder).
Thanks
Vlk
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I am currently taking my system back to the point in time where the problem existed I do not need to reload 826.
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I must have imagined the whole thing.
I have taken my new system back to a point where the problem existed. It no longer does.
I did not suggest that access to the folder had been changed - indeed it could not because the folder being read resides on another machine. It occurs to me that I was concentrating on the new machine. The old machine has been through the same series of updates to avast too (and in that machine avast is not installed on the C: drive).
One other potentially complicating factor is that between the time of the problem and now all of the drives on the old machine (where I was reading from) have gone through a scheduled defragmentation that would have stirred the environment too.
Sorry to have wasted your time.
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I reinstalled v.4.7.817 okay today and am happy with Avast again; of course I will get the nag to update the program, but I'll be waiting until the next one after .826/.827. I have to say though that I was impressed with the way the problems were tackled in this forum and by the Avast reps, but I myself was too quick to instal the new update, as I do not know enough, if a teething problem should occur (like it did).
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After you uninstall 826, you should find 827 okay to run. At least it works normally on my machine.
826 should of been a beta version.
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Vlk,
I'm generally not one to post "me too" responses, but I have to truly complement you for jumping in and grabbing this update issue by the b***s.
Well done.
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New update working here too.
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The new update is working for me. Just want to say how quicky how the avast team work on it and got it fix and many thanks for the people who r evenglist team (with the 5 stars) who help the others in the forum with out there help too people would be helplist in the forum. Many Thanks to all. And keep up the good work in keeping us safe on the internet. ;)
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I spoke too soon: Internet Mail scanner is not working- "The provider is waiting for a subsystem to start."
If I click terminate then start it works ok! ???
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All seven providers fully loaded here. :-\ And actually I had no problems with this or older versions of avast! Seems I'm lucky guy! ;D
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Frank, this is definitely not an issue related to the new builds (there've been no changes to the mail provider since the initial 4.7 (4.7.817) release). However, you may check this thread: http://forum.avast.com/index.php?topic=20661.0
This issue is still open to us, and we're looking into it.
Thanks
Vlk
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A registry clean-up and a reboot seems to have fixed it, thanks!
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That is really drastic if needed Frank, and i can sure understand your troubles. Should not have happened.
With me I updated to the first 4.7 version, no problems, as usual. Then I updated to the not the latest version, but 4.7.826, again no problems.
I will wait a bit and update more :P
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Still running 4.7.817 because I lucked out and stopped the autoupdate to 4.7.826 before it occurred. I had just that morning read about the problems with the 4.7.826 program on the forum.
Is it safe to do the 4.7.827 program update now? I don't believe I have any of the system scenarios mentioned you folks think caused problems. If safe to update now, can I just do the update through the program GUI Program Update option, or are you recommending 4.7.817 users uninstall with aswclear.exe first?
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You should be able to go straight to the latest version with no problem now. I did a straight over the top install no problem
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A registry clean-up and a reboot seems to have fixed it, thanks!
Is it still working? Could you elaborate on the "registry cleanup"? How did you do this (i.e., any reg cleaners or did you do it it manually)? Were you able to identify the offending settings in the registry?
Thanks,
Harvey
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I just checked again and the Internet Mail provider is not running after a reboot.
It's obviously some sort of intermittent bug.
:(
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I just checked again and the Internet Mail provider is not running after a reboot.
It's obviously some sort of intermittent bug.
:(
That's what I saw. However, when I changed the service type to Automatic instead of Manual, it started working correctly and consistently ( so far!). You might want to try that.
I'm still curious as to how you cleaned the registry and how "safe" it is to do so.
Thanks,
Harvey
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TuneUp Utilities seems to be pretty safe.
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TuneUp Utilities seems to be pretty safe.
Thanks. Hopefully the fix I use will work for you.
Harvey
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***
TweakNow RegCleaner Standard also works very well and is free. The results will be divided into 3 groups ... safe to remove, unsafe to remove, and unknown. Download button for Standard is at the left of the page.
http://www.tweaknow.com/RegCleaner.html
***
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***
TweakNow RegCleaner Standard also works very well and is free. The results will be divided into 3 groups ... safe to remove, unsafe to remove, and unknown. Download button for Standard is at the left of the page.
http://www.tweaknow.com/RegCleaner.html
***
Thanks - the price is right! I just tried it and everything seems O.K.
Harvey
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Thanks, Essexboy. Will go update right now.
Edit: Updated to 4.7.827 5/1/06 and all went smoothly and all providers running OK. Keep up the good work, Avast team.