Avast WEBforum
Consumer Products => Avast Account (my.avast.com) => Topic started by: robert1447 on October 31, 2020, 11:54:02 PM
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I have requested a refund due to a renewal that should not have happened and all i get in return is a email saying they cant find the order number they sent me literally 30 minutes prior to my request its absurd and i dont know what to dom been using the same account for a long time
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I have requested a refund due to a renewal that should not have happened and all i get in return is a email saying they cant find the order number they sent me literally 30 minutes prior to my request its absurd and i dont know what to dom been using the same account for a long time
Contact Sales: https://support.avast.com/en-us/contact/sales/
If you don't have an order # use 00000000 then explain your problem.
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Guys...I have requested a refund but no progress/response at all...
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Guys...I have requested a refund but no progress/response at all...
When ?
Do you have a support ticket ID number ?
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Re: Avast Refund Request - 12430827 [ ref:_00Db0Z3Sf._5005p2MUeC:ref ]
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bob3160 has forwarded a report for some Avast input.
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Re: Avast Refund Request - 12430827 [ ref:_00Db0Z3Sf._5005p2MUeC:ref ]
Hi,
The refund was processed via case/ticket 12458749 and I can see that you have already received confirmation from support.
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I requested a refund on 12/6/2021, received an email back confirming the request was received and I would hear from customer support within 48 hours. It is now 12/12/2021 and I still have no heard anything back. Per email "We confirm that we’ve received your request (14566488). We’re handling your request now and our Customer Support representative will get back to you within 48 hours."
it would be nice to hear something back and get rid of this sinking feeling that I am getting. I have always had faith in Avast but I must say this is not sitting to well with me now. I have problems with companies who are very quick to take my money but when it comes time to refund it they ghost out on me. Please don't be a ghost, Avast.
Thank You
MKC
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I've drawn Avast's attention to your problem.
Let's see if that helps. :)
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I requested a refund on 12/6/2021, received an email back confirming the request was received and I would hear from customer support within 48 hours. It is now 12/12/2021 and I still have no heard anything back. Per email "We confirm that we’ve received your request (14566488). We’re handling your request now and our Customer Support representative will get back to you within 48 hours."
it would be nice to hear something back and get rid of this sinking feeling that I am getting. I have always had faith in Avast but I must say this is not sitting to well with me now. I have problems with companies who are very quick to take my money but when it comes time to refund it they ghost out on me. Please don't be a ghost, Avast.
Thank You
MKC
Hi,
Please note that you are entitled to a refund and please accept our apology for the late reply.
Would you mind replying to the latest email you received from Avast Support?
Thank you
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I requested a refund on 12/26/2021, received an email back confirming the request was received and I would hear from customer support within 48 hours. It is now 12/12/2021 and I still have no heard anything back. Per email "We confirm that we’ve received your request (14566488). We’re handling your request now and our Customer Support representative will get back to you within 48 hours."
>:( order number 15279323
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I requested a refund on 12/26/2021, received an email back confirming the request was received and I would hear from customer support within 48 hours. It is now 12/12/2021 and I still have no heard anything back. Per email "We confirm that we’ve received your request (14566488). We’re handling your request now and our Customer Support representative will get back to you within 48 hours."
>:( order number 15279323
Are you sure about the dates you gave as that is over 3 months ago for the first date and over 3 and half months ago ?
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I requested a refund on 12/26/2021, received an email back confirming the request was received and I would hear from customer support within 48 hours. It is now 12/12/2021 and I still have no heard anything back. Per email "We confirm that we’ve received your request (14566488). We’re handling your request now and our Customer Support representative will get back to you within 48 hours."
>:( order number 15279323
Hi,
You do not seem to have created any tickets with us yet. Can you please provide a ticket/case number?
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I have been charged £77.99 on 3rd May 2022 please refund and cancel subscription
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I have been charged £77.99 on 3rd May 2022 please refund and cancel subscription
Hi,
Please request a refund via https://support.avast.com/en-gb/contact/sales_refund_general
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Ich habe am 28.02.2022 festgestellt,dass meinem VISA-Konto ein Betrag von Fr.101.65 zu Gunsten von AVAST abgebucht wurde.
Auf meine Beanstandung und Rückforderung REF.NR. 15269959 Stevis Ivana wurde mir mitgeteilt,die Sache zu klären.Laut meinem Bestellverlauf habe ich tatsächlich keine Leistung oder Software bezogen.Nach einigen Mails HIN und Her wurde das ganze einfach fallen gelassen.Keine Antwort mehr oder die angegebene Mailadresse war nicht erreichbar.(Mail abgelehnt) Mir platzt gleich der Kragen. Es ist nicht möglich AVAST per Mail zu erreichen.
Fazit:Ich muss mich nach neuer Software umsehen. 2 MONATE VERGEBLICH ZU REKLAMIEREN IST EIFACH ZUVIEL >:( >:( ***removed for privacy reasons ***
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@ Hans121
You need to remove your email address from your post in a public forum (it could be harvested).
Sie müssen Ihre E-Mail-Adresse aus Ihrem Beitrag in einem öffentlichen Forum entfernen (sie könnte geerntet werden).
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Ich habe am 28.02.2022 festgestellt,dass meinem VISA-Konto ein Betrag von Fr.101.65 zu Gunsten von AVAST abgebucht wurde.
Auf meine Beanstandung und Rückforderung REF.NR. 15269959 Stevis Ivana wurde mir mitgeteilt,die Sache zu klären.Laut meinem Bestellverlauf habe ich tatsächlich keine Leistung oder Software bezogen.Nach einigen Mails HIN und Her wurde das ganze einfach fallen gelassen.Keine Antwort mehr oder die angegebene Mailadresse war nicht erreichbar.(Mail abgelehnt) Mir platzt gleich der Kragen. Es ist nicht möglich AVAST per Mail zu erreichen.
Fazit:Ich muss mich nach neuer Software umsehen. 2 MONATE VERGEBLICH ZU REKLAMIEREN IST EIFACH ZUVIEL >:( >:( ***removed for privacy reasons ***
Hi,
According to this ticket 15269959 - the last reply was from Avast asking to provide more details as no order according to the information you provided could be found.
Can you confirm if this is an email you might have used ursulafin***@bliuewin.ch