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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: Erebus on September 23, 2013, 08:35:38 AM

Title: Remove/turn-off update prompt?
Post by: Erebus on September 23, 2013, 08:35:38 AM
Because of the many bugs with version 1497, especially with Windows 7 64 bit, I would prefer to keep with version 1489, as it has been the most stable release I have ever had with Avast!, but Avast! keeps telling me my system is not secure and wants me to update to the version that may render my PC unbootable, given what I have read at the forum here.

Is there anything I can do to get rid of the warnings and update pop-ups etc?

Does the program still offer protection with version 1489?

Additionally, will there be a new version forthcoming that resolves the W7 64 bit issues?

TIA
Title: Re: Remove/turn-off update prompt?
Post by: Gopher John on September 23, 2013, 03:21:11 PM
I'm having no issues with AIS 8.0.1497 on Win 7 SP1.

To get rid of the program update notification, click on Settings in the upper right hand corner of the AvastUI.  Then, in the resulting page, click on Updates and set Program to "Manual update".
Title: Re: Remove/turn-off update prompt?
Post by: Erebus on September 23, 2013, 03:36:37 PM
Thanks, but that does not remove the warning icon or the your system is not secure message. Very annoying. I am too scared to update in case it removes my system files. Hopefully they are working on a fix.
Title: Re: Remove/turn-off update prompt?
Post by: bob3160 on September 23, 2013, 03:44:20 PM
Thanks, but that does not remove the warning icon or the your system is not secure message. Very annoying. I am too scared to update in case it removes my system files. Hopefully they are working on a fix.
Have you tried doing a clean install ? Totally remove your current installation through add/remove and then used the removal tool
followed by a new install of avast!
Title: Re: Remove/turn-off update prompt?
Post by: Erebus on September 23, 2013, 04:00:00 PM

Have you tried doing a clean install ?

No, as per my post, I do not want to update from version 1489 due to all the reported issues affecting W7 in 1497. I would just like to continue using the current version for the time being without having the warning icon, unprotected system messages and nags to update, provided my system is still being protected with version 1489. Do you know if Avast! are working on a fix for all these issues with 1497?
Title: Re: Remove/turn-off update prompt?
Post by: Pondus on September 23, 2013, 04:06:10 PM
Quote
Avast! are working on a fix for all these issues with 1497?
guessing next version will be avast 2014
Title: Re: Remove/turn-off update prompt?
Post by: Erebus on September 23, 2013, 04:10:47 PM
guessing next version will be avast 2014

I was thinking that as well...
Title: Re: Remove/turn-off update prompt?
Post by: Erebus on September 26, 2013, 08:32:04 AM
Okay, so I guess there is no way to remove the warnings. I can live with them I guess... But... is anyone able to tell me however, that given I have not updated due to the potential of version 1497 wiping my system files, and so Avast now keeps nagging me that my system is unprotected, am I in fact still protected?

Finally, is there any news on whether the bugs with 1497 have been fixed yet?
Title: Re: Remove/turn-off update prompt?
Post by: essexboy on September 26, 2013, 02:58:25 PM
As far as I am aware 1497 is working fine.  It was for me before I switched to the beta
Title: Re: Remove/turn-off update prompt?
Post by: DavidR on September 26, 2013, 03:26:43 PM
As far as I am aware 1497 is working fine.  It was for me before I switched to the beta

Still working fine for me on both XP Pro and win7 32bit.
Title: Re: Remove/turn-off update prompt?
Post by: Loominal on September 26, 2013, 03:47:32 PM
what are these so called "issues" your referring too with 1497 Win 7 x64?   I'm using all of that and it appears to be fine.. other then the google chrome auto install it does.. which i had to yet again ... uninstall....  lol
Title: Re: Remove/turn-off update prompt?
Post by: Erebus on September 26, 2013, 04:31:06 PM
As far as I am aware 1497 is working fine.  It was for me before I switched to the beta

What about all the posts here about it deleting W7 64 bit system files on boot? Are you saying that's been fixed now?
Title: Re: Remove/turn-off update prompt?
Post by: Kamykaze on September 26, 2013, 04:34:33 PM
I also have resisted engine update and found no way of turning off the pop-up notices but...
in avast settings I've set a time of 1 second to the display of info popups so now those only flash and go away.
Update notifications and warnings still show up and remain for 20 secs as default.
Title: Re: Remove/turn-off update prompt?
Post by: essexboy on September 26, 2013, 07:19:01 PM
As far as I am aware 1497 is working fine.  It was for me before I switched to the beta

What about all the posts here about it deleting W7 64 bit system files on boot? Are you saying that's been fixed now?
That was a windows update causing that .. If you are thinking of the aswvrt problem
Title: Re: Remove/turn-off update prompt?
Post by: bob3160 on September 26, 2013, 08:59:02 PM
As far as I am aware 1497 is working fine.  It was for me before I switched to the beta

What about all the posts here about it deleting W7 64 bit system files on boot? Are you saying that's been fixed now?
That was a windows update causing that .. If you are thinking of the aswvrt problem
Computer problems with one program, aren't always the fault of that program. This is one such example.
A problem within a Windows update broke some other programs.
Title: Re: Remove/turn-off update prompt?
Post by: Loominal on September 26, 2013, 10:11:18 PM
As far as I am aware 1497 is working fine.  It was for me before I switched to the beta

What about all the posts here about it deleting W7 64 bit system files on boot? Are you saying that's been fixed now?

They are correct in that... that was a windows UPDATE issue not a AVAST version issue.  I have no problems with my win 7 x64 1497 version "other" then the random google chrome updates it throws out which really pisses me off..  lol
Title: Re: Remove/turn-off update prompt?
Post by: Erebus on September 27, 2013, 02:24:12 AM
Thanks for the replies guys, but I really can;t understand how Avast! wrongly detecting system files as viruses and deleting them can be the problem of Windows Update?

I guess I really am too old and stupid. :(

My fear is that if I update and my system files are deleted I will have no recourse other than to buy a new PC. I am not at all tech savvy enough to replace system files. I was hoping that maybe Avast! might have been able to fix the issue.

Okay, now no one has answered this yet: Because Avast! is constantly telling me that my system is now unprotected because I have NOT updated, is the system still protected are am at risk? Can I turn off the nags and warnings somehow if it is safe to continue with version 1489?
Title: Re: Remove/turn-off update prompt?
Post by: DavidR on September 27, 2013, 12:07:54 PM
Thanks for the replies guys, but I really can;t understand how Avast! wrongly detecting system files as viruses and deleting them can be the problem of Windows Update?
<snip>

Avast isn't detecting them and it certainly isn't deleting them, the problem as experienced relating to BSOD on boot is showing an avast file as responsible for the BSOD, but that is incorrect as that was the last file loaded before it.

This relates to a bad windows KB update (as essexboy and Bob mentioned) which was causing problems (BSOD) on some systems. This resulted in the KB update being withdrawn from windows update.

If you are saying it is detecting them (based on your reading of the forums), we need the file name, location and malware name, which I doubt you will find as it isn't detecting them.
Title: Re: Remove/turn-off update prompt?
Post by: Erebus on September 27, 2013, 12:36:05 PM
Thanks, David. So, can no one tell me if my Avast is still protecting my system given that it keeps telling my system is not protected unless I update to 1497? Is it a bug, an unnecessary nag or does the program no longer offer protection if you do not update the program version? If it is just part of Avast's new adoption of nagware, fair enough, but if it really is no longer protecting my PC as the nags keep saying, then I would really like to know. Do any of the developers drop by the forums? Would they know?

I thought it was a simple question, but obviously not. :-)
Title: Re: Remove/turn-off update prompt?
Post by: DavidR on September 27, 2013, 12:52:03 PM
It will still be protecting your system, up to a point, e.g. if any changes in the program update related to scan improvements, new features, etc. then you wouldn't see these. But for the most part program updates will also include stability updates/fixes so you don't benefit from those. If you are not seeing any actual notice that you aren't protected an X or ! symbol over the avast tray icon or error messages, etc. then you should have the protection limited to that version.

Essentially I believe that security programs should be fully updated wherever possible at all times and it looks like avast are pushing that viewpoint also.

In all honesty if you are going to monitor the forums to see if you should update or not, you may never update. That is the nature of a support forum people who have problems report them, those with no problems generally don't register and post that they aren't having any problems. So up to a point the forums are going to have a skewed viewpoint.
Title: Re: Remove/turn-off update prompt?
Post by: Erebus on September 27, 2013, 01:59:29 PM
Yes, I have the warning icon on the tray icon, but it only wants me to update. Very alarmist. Previously you could use older program versions for some time with the usual auto definition updates. I guess I have a hard decision to make. Thanks for your time, David. Much appreciated.
Title: Re: Remove/turn-off update prompt?
Post by: DavidR on September 27, 2013, 03:16:51 PM
Which warning, the X or the ! ?
If you open the avastUI then you should be able to get more information.

Personally I don't thing reporting a problem to be alarmist, my comments were generalised and I don't know why you are getting the warning.
Title: Re: Remove/turn-off update prompt?
Post by: Erebus on September 27, 2013, 03:37:08 PM
Which warning, the X or the ! ?


It is the ! inside the yellow triangle. When I click on the tray icon the program UI says Attention New Program Version is Available. Tile background is orange and not green. It usually says Secure. If I click Resolve it wants to update. If I hover over the tray icon it says my system is not fully protected.
Title: Re: Remove/turn-off update prompt?
Post by: DavidR on September 27, 2013, 04:40:33 PM
Which as I said may be related to functions, features or fixes in the new program update.
Title: Re: Remove/turn-off update prompt?
Post by: Erebus on September 28, 2013, 12:31:55 AM
may be related to functions, features or fixes in the new program update.

Is there anyone here I can ask who might know?