Avast WEBforum

Consumer Products => Avast Cleanup => Topic started by: Lind111 on April 28, 2014, 01:59:31 PM

Title: GrimeFighter requires the Internet
Post by: Lind111 on April 28, 2014, 01:59:31 PM
Hello,I run my avast GrimeFighter,and reboot my computer,but it can't connect internet,always displays"GrimeFgihter requires the Internet".
I try to click refresh button,but it doesn't work,I'm sure my network is conneted,so how could solve this problem?
Title: Re: GrimeFighter requires the Internet
Post by: Davidek on April 29, 2014, 03:32:15 PM
Hi, is it a wifi connection?  If so, could you please try connecting an ethernet cable and try again?

Thanks,

GrimeFighter team
Title: Re: GrimeFighter requires the Internet
Post by: Outdere on May 14, 2014, 12:58:32 PM
I have the same problem as that previous poster. I don't have an ethernet cable, what else can I do?
Title: Re: GrimeFighter requires the Internet
Post by: Outdere on May 15, 2014, 11:34:49 AM
Why are Avast selling a product that needs the internet to carry out its scans but shuts down the computer in the process. If you don't assist me with this issue then give me my money back.
Title: Re: GrimeFighter requires the Internet
Post by: schmidthouse on May 15, 2014, 06:06:38 PM
Why are Avast selling a product that needs the internet to carry out its scans but shuts down the computer in the process. If you don't assist me with this issue then give me my money back.

Was there not information provided that internet was required and that WIFI connections were not (always) workable??
One would think, there would be "Up Front" sufficient detailed information provided about the "requirements" for the GF to successfully initiate and complete its task.

If needed, I have read that a refund for GF can be initiated by opening a support ticket and request a refund.
Title: Re: GrimeFighter requires the Internet
Post by: Outdere on May 15, 2014, 11:26:00 PM
Thanks for your help  schmidthouse, I'll open a support ticket. As to up front infomation there was no clear warning that wifi was not suficient.
Title: Re: GrimeFighter requires the Internet
Post by: schmidthouse on May 16, 2014, 12:22:21 AM
Thanks for your help  schmidthouse, I'll open a support ticket. As to up front infomation there was no clear warning that wifi was not suficient.

You're welcome.
Title: Re: GrimeFighter requires the Internet
Post by: kerm.east on July 02, 2014, 06:48:39 PM
I too are having a problem getting connected to the internet. I'm running Windows 7 64x with a 4G external modem.
How can I bring up the modem to establish the 'requested' internet connection? My normal way of bringing it up is to start Foxfire & go to www.mbb.vzw.com which starts an ap in the modem which is displayed by Foxfire. Then I click on 'connect' on my browser screen & I'm ready to go. When I enter the www.mbb.vzw.com 'your' browser say they can't find the address.
Please help.
Title: Re: GrimeFighter requires the Internet
Post by: Dave5 on July 05, 2014, 05:20:16 PM
GrimeFighter does not connect to internet. Using Windows Vista. Tried to issue permission but file "iceweasel" not found on my computer. I am not using a WiFi device. I am connected via cable modem & usb/ethernet interface, direct plug-in cable. The program also interfered with operation of Internet Explorer (which could not be used). Instead of trying to uninstall, I did a system restore to the point before downloading GrimeFighter, thus I no longer have your program on my machine. I do still have the Avast free antivirus, which I would like to keep because it works well.
I spent over 8 hrs trying to get this to work. I give up. I opened a ticket, ID# RNG-102-16252.
I am requesting a refund to my Visa card in the amount of $21.24 ($19.99 plus tax of $1.25). Please acknowledge.
Dave5
Title: Re: GrimeFighter requires the Internet
Post by: Vladimir Hornicek on July 10, 2014, 03:37:00 PM
Our support team just replied to your ticket RNG-102-16252.


Title: Re: GrimeFighter requires the Internet
Post by: donkieote on July 16, 2014, 01:23:41 PM
Looks like im not the only one having problems with this grimefighter and there never seems to be a solution on here!!.... im connected via ethernet to the internet ... but getting the usual message that "Grimefighter requires the internet"... so i want a refund how do i get a ticket peeps??
Title: Re: GrimeFighter requires the Internet
Post by: Davidek on July 16, 2014, 03:48:05 PM
Hi,

Please follow this link to open a support ticket.  If you don't get any reply within a few days, post your ticket number here and I will follow up directly.

We are definitely aware of the issue with detecting internet connectivity and are working on solving that, but I can't commit to any date right now :(

https://support.avast.com/

Title: Re: GrimeFighter requires the Internet
Post by: sandeepshr84 on July 18, 2014, 05:27:06 PM
Im also facing the same issue.. Everyone don't have the WIFI or Ethernet connection. Now a days everyone is using a dongle for the internet access.

I have raised a ticket now for this issue. Either resolve this issue or refund my money. Tkt details   #OJG-436-43031
Title: Re: GrimeFighter requires the Internet
Post by: sandeepshr84 on July 20, 2014, 02:08:10 PM
Im also facing the same issue.. Everyone don't have the WIFI or Ethernet connection. Now a days everyone is using a dongle for the internet access.

I have raised a ticket now for this issue. Either resolve this issue or refund my money. Tkt details   #OJG-436-43031
Title: Re: GrimeFighter requires the Internet
Post by: Davidek on July 21, 2014, 10:04:18 AM
Hi Sandeep,

You are right that many people are now connecting with dongles and we are working on a way to support that.

I will follow up with support to make sure you get your refund in a timely manner
Title: Re: GrimeFighter requires the Internet
Post by: BVincent on July 24, 2014, 06:17:07 AM
#JKS-162-46762

I have also had to request a refund as Grimefighter will not work for the same reasons as mentioned in above posts.  It's unfortunate as it looked like a useful tool and none of the reviews I read mentioned this issue.
Title: Re: GrimeFighter requires the Internet
Post by: sandeepshr84 on July 24, 2014, 06:37:22 PM
Could you please let me know by when you will process my refund...
Title: Re: GrimeFighter requires the Internet
Post by: schmidthouse on July 24, 2014, 06:43:17 PM
Could you please let me know by when you will process my refund...

From what I've read on the forums lately, It shouldn't take long, probably 7-10 Buisness days from submitting ticket.
Davidek has stated he's tracking the ticket, you're in good hands. :)
Title: Re: GrimeFighter requires the Internet
Post by: Davidek on July 24, 2014, 08:21:09 PM
Hi Sandeep,

I've put in another mail to our refund team to handle your refund asap.  I will follow up again tomorrow.

BVincent, I've also passed your ticket to them to take action on.

We are working on improving the messaging in the system requirements and payment flow section so users with similar internet connection types won't face the same issues you have.

Thanks
Title: Re: GrimeFighter requires the Internet
Post by: MHolden on July 26, 2014, 11:50:04 AM
I've encountered this problem too - on a hardwired PC

Raised two support tickets - no response of any kind.

Used telephone support - who used remote access to show me everyday error messages in my events log and claimed I would need a £128 registry fix to repair "broken dependencies, " was a very hard sell - luckily I know just enough about PC's and life to recognize a scam when I hear one.

Just appalled that a service I bought because the underlying product is something I've had an abiding relationship with pitched it to me every other time I booted up doesn't work and the reporting/repair systems loop you into a scheme to take more money from you.

If anyone from Avast is reading this I'd like a refund, and you need to look seriously at your 3rd party support (I assume that's what it is) it's shocking that a company selling security resembles one that's running a scam.

If it helps the support ticket you've been ignoring for almost a week now is ZNM-602-79364 

Sincerely

MH
Title: Re: GrimeFighter requires the Internet
Post by: schmidthouse on July 26, 2014, 06:14:43 PM
@ mholden
You're not alone: https://forum.avast.com/index.php?topic=152744.0
Title: Re: GrimeFighter requires the Internet
Post by: MHolden on July 26, 2014, 10:25:03 PM
Thank you @schmidthouse

Do you happen to know if there's another complaints/refunds avenue beyond the support tickets (which don't seem to get read) and the phone (which I don't feel like going through again)?

Any insight appreciated

Thanks

MH
Title: Re: GrimeFighter requires the Internet
Post by: schmidthouse on July 27, 2014, 03:04:29 AM
Thank you @schmidthouse

Do you happen to know if there's another complaints/refunds avenue beyond the support tickets (which don't seem to get read) and the phone (which I don't feel like going through again)?

Any insight appreciated

Thanks

MH

Post your support ticket # here. Then give it several business days :)
Title: Re: GrimeFighter requires the Internet
Post by: MHolden on July 27, 2014, 10:00:13 AM
Thanks - I already did, and it has been several days, but here it is again ZNM-602-79364   
Title: Re: GrimeFighter requires the Internet
Post by: Davidek on July 28, 2014, 10:55:09 AM
Hello Sandeep, BVincent and MHolden,

Once again very sorry that this issue occurred.  It is something we are working hard to resolve.

Our refund team has processed all your refund requests so you should be in the process of getting your money back within a few days.  Be sure that we taken the steps on our side to make that happen and sincerely regret this situation.

Regards
Title: Re: GrimeFighter requires the Internet
Post by: MHolden on August 02, 2014, 06:13:36 PM
Thanks @Davidek Will we be notified by email about the refund?  By the time I get a statement confirming it the 30 period since purchase will have expired - which would be a disappointing turn of affairs if nothing had happened by then.

MH
Title: Re: GrimeFighter requires the Internet
Post by: schmidthouse on August 02, 2014, 06:39:15 PM
Thanks @Davidek Will we be notified by email about the refund?  By the time I get a statement confirming it the 30 period since purchase will have expired - which would be a disappointing turn of affairs if nothing had happened by then.

MH

I don't think you have anything to worry about. You've have submitted the request so all should proceed and Davidek has followed up.
Keep in mind we're in the weekend now.
Title: Re: GrimeFighter requires the Internet
Post by: attractioneli on September 18, 2014, 07:02:20 PM
I work in the technology field as trainer and training designer.  This is unacceptable.  Refund everyone's money or get your enhancement team in gear and have  them correct the issue.  Most of the world is on WiFi and it is ridiculous you did not account for any other kind of a connection other than Ethernet.

Here is my ticket #AMC-124-87913

Get your act together or you will start losing customers to one of the ten thousand anti-virus and malware service providers in the market today.
Title: Re: GrimeFighter requires the Internet
Post by: Lisandro on September 18, 2014, 07:20:26 PM
Most of the world is on WiFi and it is ridiculous you did not account for any other kind of a connection other than Ethernet.
Sorry, I'm just writing as an old old guy that knows what things cost.
It's not ridiculous: you need to developed drivers for a lot of different equipments. And, for sure, this is far from being "ridiculous". It's a lot of work.