Avast WEBforum
Consumer Products => Avast SecureLine VPN => Avast SecureLine VPN for Windows => Topic started by: REDACTED on June 14, 2014, 09:44:42 PM
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hi guys
I purchased a years subscription for secureline and not had any issues until the start of this week now i cant connect all i get is a popup message saying its not possible to establish a connection ive tried re running my license and this didnt work
regards
Leon
ps the captchas on this forum are unreadable
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Hello there.. I have the same problem and even i sent a meswsage.. no one turned back to me..Is there anyone like us? Or help us?
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Hello there.. I have the same problem and even i sent a meswsage.. no one turned back to me..Is there anyone like us? Or help us?
Hi.
How long have you been unable to connect using Securline VPN?
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Same thing for me the last week or so. Can't connect. Have tried many different locations.
Something has to be wrong on Avast's side if a lot of people are having this issue.
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So... no support for this? I'm a paid customer.
It's always worked up until a week or so ago. No reason on my end that I know of for it to stop working.
avast! ??? What say you?
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So... no support for this? I'm a paid customer.
It's always worked up until a week or so ago. No reason on my end that I know of for it to stop working.
avast! ??? What say you?
Agreed, I have read many posts over the months of users simply not being able to connect consistently, or stay connected. Reliability is questionable.
I am licensed for the service but found it just not near as dependable as other VPN services......Not sure why.
And you are right the "lack of" support for this service is ridiculous
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Just wondering if the OP and others are talking about the PC version of SecureLine or Mobile?
I've checked a few times with our infrastructure team, who pro-actively monitors all our server locations/connectivity and we have not had any issues with stability or outages
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Just wondering if the OP and others are talking about the PC version of SecureLine or Mobile?
I've checked a few times with our infrastructure team, who pro-actively monitors all our server locations/connectivity and we have not had any issues with stability or outages
Interesting question,
What would be the difference in reliability and function between the two??
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infrastructure is shared actually, just wanted to know if there could be any other root cause that might be platform specific
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Hi Davidek :)
The descriped problem looks the same as I had for some time on iOS.
While using Avast! SecureLine suddenly all trafic was blocked. Switching SecurLine off all trafic was allowed again, but switching SecureLine on again all trafic was also blocked again. The only way I could solve this was to reinstall the SecureLine profile. Sometimes I had to do this several times a day.
That said, the last time I had this problem is over a mounth ago I beleve, so it seems to be solved :)
Greetz, Red.
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Hi. This issue still exists. I paid good money for Secure Line, now will not connect anywhere. I am running Windows 7 Home Premium, 64 bit, IE 11. It worked well for about a year off and on while traveling. I renewed the subscription, now has not worked since. I need an answer or a refund. Please contact me at bleppo1@hotmail.com. Nothing has changed on my PC. I have tried setting to "closest connection" as well as to specific ones. Not much use if it does not connect.
RC
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Hi RC, could you please send your log file to me? You can find that by going to Program Data, Avast Software, Avast, Log, then the SecureLine.txt file
I hope this will help us understand why you are having these issues.
To Barmbracks, unfortunately this issue is most likely due to Chinese restrictions on VPN use. But you could also send me your log file and I will pass to our Dev team to take a look.
Thanks
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I just purchased a one year subscription as well. Installation instructions are:
Save the attached license file to your desktop.
Open the license you just saved and confirm SecureLine activation.
There seems to be no link. How do I activate this software?
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Hi RC, could you please send your log file to me? You can find that by going to Program Data, Avast Software, Avast, Log, then the SecureLine.txt file
I hope this will help us understand why you are having these issues.
To Barmbracks, unfortunately this issue is most likely due to Chinese restrictions on VPN use. But you could also send me your log file and I will pass to our Dev team to take a look.
Thanks
Thanks Davidek
I have the same issue, cannot connect to any location, will send logfile to yours.
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I just purchased a one year subscription as well. Installation instructions are:
Save the attached license file to your desktop.
Open the license you just saved and confirm SecureLine activation.
There seems to be no link. How do I activate this software?
Peter, On the Android VPN I also had problems entering the License Key... Checkout what finally worked for me at https://forum.avast.com/index.php?topic=152686.0 ("Payments refused")... Hope that helps.
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@tomr27
You've made your point, there's no use or need to post in 5 different topics
There was no mention of Android in 3 of them. ???
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Hello there.. I have the same problem and even i sent a meswsage.. no one turned back to me..Is there anyone like us? Or help us?
For whatever it may be worth... Yesterday when I received confirmation for a 1-yr subscription & License Key it included the Avast Customer service number... I got an agent on the line in less than two minutes... 1-866-951-7679 (PS- He promptly requested my order#) - Good Luck
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Hi Peter,
Maybe the license file was saved to your Download folder instead of your desktop?
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On my android I've installed secureline as a 7-day free trial and I am considering paying to keep it. But if I can't get it to connect while I am on unsecured wifi, it is worthless.
It will connect just fine on 4GLTE! But as soon as I turn on Wifi on the phone, and the phone identifies an open network that I have previously told it is ok to use, phone connects to that network and POOF -- SECURELINE PROCESS ENDS (without any error message).
If I then restart the process and use the graphic to "turn on" protection again, it simply keeps trying to connect, without success. One time it eventually gave me a notification that it couldn't connect, all the other times since then it has simply tried forever with no resolution. I eventually have to kill the process manually to get it to stop trying.
I would post a log file but I can't seem to find where that information is stored on Android 4.4.
I'm giving this thing ONE CHANCE. Like others have said, I want this for the sole purpose of added security while on public wifi, and if connecting to public wifi kills the process, what's the point!
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Once my Avast Free anti virus has started I see a red x in my bottom tool bar .
If I open up the Avast menu I see SecureLine has encountered a technical issue
It says it is disconnected ?????.
Can someone tell me why and how to get this resolved, I did click onto Renew now but nothing happens
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Despite this is an old post, I encounter the same problem.
I'm since years a Premium Avast user, and wanted to try VPN SecureLine. So from Avast, I installed the 7 days test version.
But it won't connect.
I keep having (sorry, it is in French)
VPN SecureLine
Se connecter à: Le lieu sécurisé le plus proche
and after a while
Désolé, il n'est pas possible d'établir une connexion
which is roughly in English
Log on to: The closest place secure
Sorry, it is not possible to establish a connection
Is this product working on unsecured WiFi? (which is what it is meant for in first place)
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Hi everyone.
I still having the same problem by 2 or 3 weeks, send a support message and recomended me use the Standalone version and still having trouble.
Sometimes it connect when I come to work at 8:00am and attempt to connect (in random lucky situations) the connection is succesfully at 3:00pm, I'm dissapointed about that, but, hope can be fix or simply find the reason for this issue.
Thanks people and sorry for take this old post
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Hi everyone.
I still having the same problem by 2 or 3 weeks, send a support message and recomended me use the Standalone version and still having trouble.
Sometimes it connect when I come to work at 8:00am and attempt to connect (in random lucky situations) the connection is succesfully at 3:00pm, I'm dissapointed about that, but, hope can be fix or simply find the reason for this issue.
Thanks people and sorry for take this old post
When you have problems with connecting, have you tried a different 'Server Location' in the list?
Sometimes certain Servers can be loaded at busy times of the day.
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Yes, I've tried with many server locations without have reponse, so I preferred (use it in Spanish) "Ubicación más cercana" / "nearest location", my license is OK (until May or june don't remember), try it with Firewall + Antivirus on / off but the conection still being random, I have a ticket (https://support.avast.com/support/tickets/148401).
At least, I want to know why is my Secureline doing this, and so I'll make the necesary stuff to fix it (assuming that's my fault)
And, once again, thank you
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You're welcome.
I hope you resolve the VPN "inconsistencies" through your support ticket efforts
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With windows 10 pro 64 bit, connecting SecureLine from Munich Germany to Frankfurt server the VPN connection is successful, but cannot surf the web.
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Hi,
I purchased a years subscription for secureline in February 2016 and not had any issues until the start of this week.
Whenever i try to connect a pop up message prompts saying 'Sorry the 'SecureLine server has refused your licence key'. I've tried to connect with different locations but the problem persists.
I don't understand why as i haven't done any changes to my pc.
Should it be of any help the following is some basic information about my laptop:
- Windows 10
- 64-bit Operating System, x64-based processor
- Processor: Intel(R) Core(TM) i3-3120M CPU @ 2.50 GHz
Can anyone assist how to resolve this problem.
Thanks in advance and Kind Regards.
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Contact support: https://support.avast.com/support/tickets/new
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Having the same problem 5 months later...
No one has responded from support. I am paid in full and when I do get connected I am told my subscription has expired and will not connect to any website. I disconnect from VPN and the link connects to a website.
This happens on both windows 10 and mac OS X ECap
How do you get your money back?
Are there other VPN services that work????
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No one has responded from support.
Post your ticket-ID.
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Hi Barry,
Please do post your support ticket number and we will take a look at it immediately.
Many thanks,
Davidek