secureline wont connect?

[schmidthouse]

@tomr27
You've made your point, there's no use or need to post in 5 different topics
There was no mention of Android in 3 of them.

[REDACTED]

Hello there.. I have the same problem and even i sent a meswsage.. no one turned back to me..Is there anyone like us? Or help us?

For whatever it may be worth... Yesterday when I received confirmation for a 1-yr subscription & License Key it included the Avast Customer service number... I got an agent on the line in less than two minutes... 1-866-951-7679 (PS- He promptly requested my order#) - Good Luck

[Davidek]

Hi Peter,

Maybe the license file was saved to your Download folder instead of your desktop?

[REDACTED]

On my android I've installed secureline as a 7-day free trial and I am considering paying to keep it.  But if I can't get it to connect while I am on unsecured wifi, it is worthless.

It will connect just fine on 4GLTE!  But as soon as I turn on Wifi on the phone, and the phone identifies an open network that I have previously told it is ok to use, phone connects to that network and POOF -- SECURELINE PROCESS ENDS (without any error message).

If I then restart the process and use the graphic to "turn on" protection again, it simply keeps trying to connect, without success.  One time it eventually gave me a notification that it couldn't connect, all the other times since then it has simply tried forever with no resolution. I eventually have to kill the process manually to get it to stop trying.

I would post a log file but I can't seem to find where that information is stored on Android 4.4.
I'm giving this thing ONE CHANCE.  Like others have said, I want this for the sole purpose of added security while on public wifi, and if connecting to public wifi kills the process, what's the point!

[REDACTED]

Once my Avast Free anti virus has started I see a red x in my bottom tool bar .
If I open up the Avast menu I see SecureLine  has encountered a technical issue
It says it is disconnected ??.
Can someone tell me why and how to get this resolved, I did click onto Renew now but nothing happens

[REDACTED]

Despite this is an old post, I encounter the same problem.
I'm since years a Premium Avast user, and wanted to try VPN SecureLine. So from Avast, I installed the 7 days test version.
But it won't connect.
I keep having (sorry, it is in French)
VPN SecureLine
Se connecter à: Le lieu sécurisé le plus proche
and after a while
Désolé, il n'est pas possible d'établir une connexion

which is roughly in English
Log on to: The closest place secure

Sorry, it is not possible to establish a connection

Is this product working on unsecured WiFi? (which is what it is meant for in first place)

[Willmar]

Hi everyone.

I still having the same problem by 2 or 3 weeks, send a support message and recomended me use the Standalone version and still having trouble.

Sometimes it connect when I come to work at 8:00am and attempt to connect (in random lucky situations) the connection is succesfully at 3:00pm, I'm dissapointed about that, but, hope can be fix or simply find the reason for this issue.

Thanks people and sorry for take this old post

[schmidthouse]

Hi everyone.

I still having the same problem by 2 or 3 weeks, send a support message and recomended me use the Standalone version and still having trouble.

Sometimes it connect when I come to work at 8:00am and attempt to connect (in random lucky situations) the connection is succesfully at 3:00pm, I'm dissapointed about that, but, hope can be fix or simply find the reason for this issue.

Thanks people and sorry for take this old post

When you have problems with connecting, have you tried a different 'Server Location' in the list?
Sometimes certain Servers can be loaded at busy times of the day.

[Willmar]

Yes, I've tried with many server locations without have reponse, so I preferred (use it in Spanish) "Ubicación más cercana" / "nearest location", my license is OK (until May or june don't remember), try it with Firewall + Antivirus on / off but the conection still being random, I have a ticket (https://support.avast.com/support/tickets/148401).

At least, I want to know why is my Secureline doing this, and so I'll make the necesary stuff to fix it (assuming that's my fault)

And, once again, thank you

[schmidthouse]

You're welcome.
I hope you resolve the VPN "inconsistencies" through your support ticket efforts

[ankit.p]

With windows 10 pro 64 bit, connecting SecureLine from Munich Germany to Frankfurt server the VPN connection is successful, but cannot surf the web.

[REDACTED]

Hi,

I purchased a years subscription for secureline in February 2016 and not had any issues until the start of this week.
Whenever i try to connect a pop up message prompts saying 'Sorry the 'SecureLine server has refused your licence key'. I've tried to connect with different locations but the problem persists.
I don't understand why as i haven't done any changes to my pc.
Should it be of any help the following is some basic information about my laptop:
- Windows 10
- 64-bit Operating System, x64-based processor
- Processor: Intel(R) Core(TM) i3-3120M CPU @ 2.50 GHz

Can anyone assist how to resolve this problem.

Thanks in advance and Kind Regards.

[Asyn]

Contact support: https://support.avast.com/support/tickets/new

[REDACTED]

Having the same problem 5 months later...

No one has responded from support. I am paid in full and when I do get connected I am told my subscription has expired and will not connect to any website. I disconnect from VPN and the link connects to a website.

This happens on both windows 10 and mac OS X ECap

How do you get your money back?

Are there other VPN services that work?

 

[Asyn]

No one has responded from support.

Post your ticket-ID.