Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: REDACTED on October 28, 2014, 05:10:48 PM
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So ever since I updated to the latest version I am no longer seeing the Update popup whenever it updates automatically and it is happening on two of my computers both running Windows 7 Ultimate (32bit and 64bit). I tried changing the delay time but it still wouldn't appear. How do I fix this?
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Rumor has it they've been removed on purpose, because they mislead you into thinking updates aren't occurring all the time (which they are via the "streaming updates" feature). Sometimes overzealous helpers might make up rationalizations for "bugs" as "features" though. I don't recall seeing an official word on it.
-Noel
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I still would like to be able to control if I wanna see my popups or not. And I like to be informed when avast has updated it's definitions. It kind of is a bother to go all the way deep in the settings just to see if it's the latest definition because it no longer shows which version you have if you hover the avast logo on the task bar and even on the main ui window when you open up avast.
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There has been confirmation from an avast team member about the removal of the auto update notification popup. Though I didn't bookmark it.
It has to do with receiving in the order of 100+ streaming update per day that when the update notification you are up to date, etc. when streaming updates will still be released after VPS updates.
Personally I think that these should be restored and give the option to disable them as it was in the past. This for many was a reassurance that things are relatively OK and working, etc.
A case in point for me I haven't seen a single streaming update since updating to 10.0.2206 so with no update notifications you have to physically check to see if you are getting streaming updates and or VPS updates.
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+1 It's too quiet...
It's a pain to drill down and see if it's updated.
You cant even hover over the system tray icon and see what version it is either...
They should address this with bringing back pop ups and the sysgem tray hover (show last updated date and time if nothing else)
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They are planning a review of the right click menu of the tray icon (no time frame given); hopefully it will give greater access to useful items that are otherwise buried in the UI.
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Hopefully one of those would be an easier access to the settings if they're planning on removing the automatic update popup permanently. And also bringing back the old hover notification wouldn't be so bad instead of the simple "You are protected"
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Hopefully one of those would be an easier access to the settings if they're planning on removing the automatic update popup permanently. And also bringing back the old hover notification wouldn't be so bad instead of the simple "You are protected"
Agreed the 'You are protected' isn't very informative. But that is what XP (and Vista I think) users have had for ages, but on my win7 netbook the VPS version information was very useful/informative.
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The old hover notification was very helpful. What could possibly be the reason for changing it?
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The old hover notification was very helpful. What could possibly be the reason for changing it?
As an avast user not employee, I can't guess what they were thinking when they took that decision.
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It would be better if they restored the pop-ups completely.
As a user if you didn't want to see them you could manually untick the box.
Myself I have created a desktop shortcut so I could check and be sure I'm getting the vps updates.
I know, from what I've seen here on the forums, that some users want the pop-ups while
others do not. Having the option is best. Let the user choose.
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Given that many people disabled the auto update notification as on occasion these got piggybacked with promotions/ads/offers, etc. etc. so we have to be careful what we ask for ;D
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Comes to mind: "That's not a feature, it's a bug".
Of course Avast themselves would say it was changed on purpose, and that it's a feature.
If it WAS changed on purpose, it seems kind of odd that the "Show notification box after automatic update" checkbox should still be there, don't you think?
Seems to me to be similar to the "feature" where the UI pops open after a scan, even though the checkbox is not set to instruct the product to do that.
Is the product development getting somewhat out of control?
-Noel
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Well this is the post about it being removed.
No auto update notifications in avast 2015 - see https://forum.avast.com/index.php?topic=157589.msg1138441#msg1138441 (https://forum.avast.com/index.php?topic=157589.msg1138441#msg1138441).
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I believed you. I'm not sure I believe Martin's statement though...
There seem to be two possibilities to me:
1. They DID remove it on purpose and they're not competent enough to change a simple form to remove a checkbox that instructs the software to do something it can no longer do.
2. They DIDN'T remove it on purpose but have a new bug, and for whatever reason are trying to cover it up as an intentional feature... Which implies what? That they're not competent enough to fix a basic bug? That they're not interested in telling us the truth for some reason?
There is a third, distant possibility, which sometimes happens with big software corporations where software development has gotten out of control...
3. One hand doesn't know what the other is doing. In this situation sometimes employees do or say things that aren't right. Usually there are also Marketing people involved, and their sole purpose in life is to confuse people for the purposes of financial gain for the company. They tend also to confuse the employees.
I'm not sure which of the above alternatives I find more disturbing. I mentioned the "pop up the UI after scan" bug in my earlier post because it tends to support theories 2 and/or 3 above more than 1.
-Noel
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Monitoring the thread.
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3. One hand doesn't know what the other is doing. In this situation sometimes employees do or say things that aren't right. Usually there are also Marketing people involved, and their sole purpose in life is to confuse people for the purposes of financial gain for the company. They tend also to confuse the employees.
So we should believe you who seem to always have critical remarks about the product and now the employees ???
You are entitled to your opinion. It happens not to be mine.
I tend to believe what Avast has posted. I base that on my last 10 years on this forum and what Avast employees have
passed onto us during that time.
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I believed you. I'm not sure I believe Martin's statement though...
There seem to be two possibilities to me:
1. They DID remove it on purpose and they're not competent enough to change a simple form to remove a checkbox that instructs the software to do something it can no longer do.
2. They DIDN'T remove it on purpose but have a new bug, and for whatever reason are trying to cover it up as an intentional feature... Which implies what? That they're not competent enough to fix a basic bug? That they're not interested in telling us the truth for some reason?
There is a third, distant possibility, which sometimes happens with big software corporations where software development has gotten out of control...
3. One hand doesn't know what the other is doing. In this situation sometimes employees do or say things that aren't right. Usually there are also Marketing people involved, and their sole purpose in life is to confuse people for the purposes of financial gain for the company. They tend also to confuse the employees.
I'm not sure which of the above alternatives I find more disturbing. I mentioned the "pop up the UI after scan" bug in my earlier post because it tends to support theories 2 and/or 3 above more than 1.
-Noel
Hi Noel,
1. is correct, we just forgot to remove the checkbox
I know this message was in Avast for many many years and lot of users is used to it, but also lot of users hated and it was confusing for some users as well. Typically when program was outdated and VPS just updated, then showing 2 messages saying the opposite isn't very good ;-)
Being up to date is the core functionality of every AV and doesn't really need to be messaged twice a day. Imagine Windows telling you that it's up to date ;-)
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I Purchased 2 Avast Premier 3 Years Support Licences.
After Updating my 2 computers to 2015 i see never again Updates.
My laptop and desktop pc get NO Updates.
I has watched under Settings Auto Update on
Update intervall get updates all 240 Minutes Nothing, changed to 180 Minutes Nothing.
Internet connection always connected to the Internet
Start update over tray icon, avast download new definitions ???
Laptop don't turn off connected to internet check definition Version waiting 18 Hours later same definition Version.
This ist with 2 Single PC Licenses on my Desktop PC and my Asus Laptop.
Both computer using Windows 8.1 Professional X64 Build 9600 (Up to Date all Updates installed).
Uninstalling and Re-Install Avast 2015 has Changed nothing.
My Asus Latop is New 1 Week old and my other PC is 4 Years old, looks for me there is a problem in Premier 2015...
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I Purchased 2 Avast Premier 3 Years Support Licences.
After Updating my 2 computers to 2015 i see never again Updates.
My laptop and desktop pc get NO Updates.
I has watched under Settings Auto Update on
Update intervall get updates all 240 Minutes Nothing, changed to 180 Minutes Nothing.
Internet connection always connected to the Internet
Start update over tray icon, avast download new definitions ???
Laptop don't turn off connected to internet check definition Version waiting 18 Hours later same definition Version.
This ist with 2 Single PC Licenses on my Desktop PC and my Asus Laptop.
Both computer using Windows 8.1 Professional X64 Build 9600 (Up to Date all Updates installed).
Uninstalling and Re-Install Avast 2015 has Changed nothing.
My Asus Latop is New 1 Week old and my other PC is 4 Years old, looks for me there is a problem in Premier 2015...
Have you looked at the following ??? :
(http://www.screencast-o-matic.com/screenshots/u/Lh/1414604044833-17195.png)
That's where you can see if you're receiving updates.
Can can also look for the last VPS update at:
(http://www.screencast-o-matic.com/screenshots/u/Lh/1414604238264-61482.png)
As you can see you aren't missing anything it's just more accurate this way.
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Thanks MartinZ.
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All one needs to do now is right-click the avast icon in system tray and select About Avast. There you will see the current VPS definition version. Simple enough.
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How about just putting it back into the hover so you don't have to open and close the program.
Even a last updated time and date would be acceptable in the hover
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So we should believe you...
Apparently so - what I wrote has been said to be correct.
But never forget that "said" is not always the same as "did". Trust comes from a long period of met expectations, and can be lost easily. This is the day and age of Marketing people ruling what's said, often overriding what engineers did. The plain and simple fact is that the product DOES have bugs.
Martin, if you're in the code looking for UI settings being ignored, please take a look at the long-standing problem where the UI pops up even though the [ ] Automatically open the Scan Results when scan is finished setting is unchecked. It doesn't bother me really, but it would be nice if it respected the setting.
-Noel
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Apparently so - what I wrote has been said to be correct.
I'm glad that's what you think. :)
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Today i stand up start my computer and make me a coffee in kitchen.
Coming back to my computer and make this screenshot premier has enough time to update my definitions watch at timestamp from definitions and my taskbar 23 hours ago.
After my cup of coffee i run manual update the definitions and he load it down 30.10.2014 5:04:45 i see many times avast told me Connection not established and after i run updating definitions connection established.
I try today after my work to switch avast to free antivirus and testing same problem or this is updating.
I use avast think it must 5 years and never i has a problem with it this the first time.
And i forget on both computers i set up the operating system short time ago.
@bob3160 Under Settings -> Updates i look for definition updates i watch this Situation now 9 days.
Most i work with my laptop last days i only run my desktop pc to watch i see a notification he has updated (Popup) or get a sound for updating definitions...
I think i wait 40 hours ithere is no visualal or sound in this time.
Screenshot 1: http://abload.de/img/screenbtdxh.jpg (http://abload.de/img/screenbtdxh.jpg)
@Bob3160 this Screenshot i took after updating the definitions.
Screenshot 2: http://abload.de/img/screen2b3cn9.jpg (http://abload.de/img/screen2b3cn9.jpg)
I do not see when the stream updates has loaded.
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Hello,
About Update of the database ...
I thought I understood that the 2015 version had removed all pop-ups? ...
Last night, after several hours of downtime I switched my PC just to check ... .. and surprise .. I got a pop-up Avast .. ???
(http://i39.servimg.com/u/f39/15/11/07/78/avast_10.jpg) (http://servimg.com/view/15110778/3269)
and I made the shift ... I went to the release 141029.2
So it seems that SHIFT is sent and automatically taken into account on the PC are turned on and connected to the net ...
by cons if the PC is closed ... .. on the next restart is prevented (by a pop-up) that there is a Shift to ...
Can you confirm please?
@ ++!
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Hi,
I do understand not having update notifications if they are going to be 200+ times per day - that would be ridiculous however. I would like to see a popup if an update has not occurred for any reason in the last, say, 2 hours. That way we can all be confident that we are up-to-date. In addition to this it would be handy to have just one pop-up every reboot / resume from hibernation / resume from sleep to confirm that an update check has taken place and that we are up to date.
Many people want to see the update popup once they resume their machine before going on to the internet to do anything less than uber safe and this would help a lot.
Cheers,
Paul
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Monitoring the thread.
Good to see 8)
Personally, I'd like to see an 'opt-in' option for update notification popups. Apart from anything else, I miss the 'Pirate Talk' announcements! ;)
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Monitoring the thread.
Good to see 8)
Personally, I'd like to see an 'opt-in' option for update notification popups. Apart from anything else, I miss the 'Pirate Talk' announcements! ;)
Mine wasn't a pirate it was some corny sounding cockney grandma (UK english) that sounded like a sort of female & perverse version of Dick Van Dyke's style of "English" in Chitty Chitty Bang Bang. Made me cringe every time I heard it.
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So i removed premier and try free antivirus and it works.
I reinstall premier and now it getting updates same with my other computer.
I do not know where the problem was , I 'm just glad that now both run properly again.
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I do understand not having update notifications if they are going to be 200+ times per day - that would be ridiculous however.
All but 2-3-4 of those 200+ per day are (or were -- see my next paragraph) streaming updates, for which we never did get popups. So I agree we wouldn't want those included. But I too would like to see the notifications back for "regular" def updates.
It just occurred to me ... is it possible they've changed things so that now the only updates are the frequent streaming ones? That would certainly explain why no more notifications.
(Edit, another afterthought) If that is the case then why retain the current numbering system for defs, which would no longer make sense?
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If you check the defs sub-folder you will see that the regular VPS updates are occurring as the sub-folder numbering is the same as the VPS version.
See image - may only problem is not having received a single streaming update since this program version went live. So it would have been nice to know that at least I'm getting the VPS updates.
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If you check the defs sub-folder you will see that the regular VPS updates are occurring as the sub-folder numbering is the same as the VPS version.
See image - may only problem is not having received a single streaming update since this program version went live. So it would have been nice to know that at least I'm getting the VPS updates.
Is your streaming update issue with XP?
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If you check the defs sub-folder you will see that the regular VPS updates are occurring as the sub-folder numbering is the same as the VPS version.
See image - may only problem is not having received a single streaming update since this program version went live. So it would have been nice to know that at least I'm getting the VPS updates.
Is your streaming update issue with XP?
I rather doubt it given it has been working all the way through beta and RC builds.
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Well at least we all know why there no update notification pop ups in v 2015.
I was also concerned about it,kept checking to see if it was updated.
It takes getting used to but I`m kind of liking the non bothering feel of it.You don`t even know it`s running and protecting,but it really is.
Apparently after just hovering over the orange icon in system tray and you see a green checkmark,everything is OK.
I`ve always used AVAST since it`s low on system resources used and just 2 Avast services running in task manager.
Keep up the great work Avast!
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I just call to say... I WANT TO BE NOTIFIED OF VIRUS DATABASE UPDATES.
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I just call to say... I WANT TO BE NOTIFIED OF VIRUS DATABASE UPDATES.
This will tell you why it no longer notifies you:
http://youtu.be/bBy65eCez7Q (http://youtu.be/bBy65eCez7Q)
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I just call to say... I WANT TO BE NOTIFIED OF VIRUS DATABASE UPDATES.
+1
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Yes, I also was much more comfortable with the notifications of updates received.
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Yes, I also was much more comfortable with the notifications of updates received.
400 to 500 times a day ??? If it happens, you might get tired of it very quickly. :)
http://youtu.be/bBy65eCez7Q (http://youtu.be/bBy65eCez7Q)
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On this site it often seems that the conversation gets stalled at a certain point and won't be taken any further.
Isn't it clear that what people are concerned about here is that somehow Avast has ceased being connected with the mother ship and is slowly falling out of date and becoming ineffective?
Since in addition to the streaming updates coming in all the time, of course the versioned virus definitions updates are quite clearly still happening, so would there be anything wrong with restoring the update notifications for those, just as they were before?
That's what the people above who miss the notifications are missing I think. That leads to the warm fuzzy feeling that their Avast installation is healthy and still on the job - i.e., the reason Avast had the announcement in the first place.
Here's another idea - how about a configurable update notification that only comes up and warns you verbally if the software HASN'T been able to contact home base for a specified period of time?
-Noel
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Yes, I also was much more comfortable with the notifications of updates received.
400 to 500 times a day ??? If it happens, you might get tired of it very quickly. :)
<snip URL>
Not 400-500 times a day but as it was, just for the VPS Auto updates, not streaming updates.
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I not only miss the popups but I'm tired of having to manually update everyday. Set to automatic update.
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Tried to post this earlier but got a time out.
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Yes, I also was much more comfortable with the notifications of updates received.
400 to 500 times a day ??? If it happens, you might get tired of it very quickly. :)
<snip URL>
Not 400-500 times a day but as it was, just for the VPS Auto updates, not streaming updates.
Yes David, exactly.
Whatever, its just another of the many changes, personally I didn't think there was that kind of support for "no update notice" to cause/result in this change,
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Even Vlk has mixed feelings about it being gone.
http://www.wilderssecurity.com/threads/avast-free-antivirus-10-0-2208-beta.370047/#post-2425844
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It always amazes me why there are so many people who have a problem with accepting change.
Yes, for the past 10 years I've listened to the update reminder but, if I turned it off,
the VPS updates still happened. It's very simple to just hover your mouse on the Avast system tray
icon and find out that your fully protected.
Time marches on and as it does, things change. We now have TV, I remember when Radio was our entertainment. :)
We now drive a car, I remember a horse and buggy. :)
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What you say makes perfect sense Bob, especially for users of the free version... but if Avast is serious about retaining paying customers, it's worth considering that for the most part, people don't decide to part company with their cash for reasons that make sense. ;)
Example: When GM bought SAAB, they knew that some people will keep buying SAABs because of their particular quirks, like having the ignition key on the floor, so even though having it there no longer served it's original purpose, they didn't move it.
So many people have told me how they miss the voice/popup announcement. Yes, it no longer serves its original purpose but for them it's a nerdy talking point - their computer suddenly announces the update out loud. They see it as part of the Avast "brand".
They may choose to renew or not renew their AIS licenses for any number of reasons. I for one, am not in favour of unnecessarily giving them another reason not to.
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Yes Bob. Some people don't like change, others do, and others get used it. May be Avast doesn't need the twice VPS alert, but people do. It was the Avast trade mark for many users and they want it back. Me too BTW ;)
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hi all
because it more often than not simply carried ads rather than actual update announcement, i, for one, am very pleased it's gone.
that's my humble opinion. it's easy enough to manually check update version manually if you feel the need.
skinnypops
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It always amazes me why there are so many people who have a problem with accepting change.
Yes, for the past 10 years I've listened to the update reminder but, if I turned it off,
the VPS updates still happened. It's very simple to just hover your mouse on the Avast system tray
icon and find out that your fully protected.
<snip>
That's the problem, you don't really know as avast will keep saying that your protected until such time as it considers the VPS out of date and that may be some days before you get the ! over the tray icon.
Change for changes sake isn't necessarily good - as has been mentioned when the CTO isn't sure if it was a good thing or not (speaks volumes).
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Although I miss the VPS update popup, I can live without it. What I really dislike is that hovering over the Avast tooltray icon now give the inane "You are protected" instead of the more informative program and VPS version. As a workaround, I've put a shortcut on my desktop to "C:\Program Files\AVAST Software\Avast\defs" that is relatively easy to check.
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What you say makes perfect sense Bob, especially for users of the free version... but if Avast is serious about retaining paying customers, it's worth considering that for the most part, people don't decide to part company with their cash for reasons that make sense. ;)
Example: When GM bought SAAB, they knew that some people will keep buying SAABs because of their particular quirks, like having the ignition key on the floor, so even though having it there no longer served it's original purpose, they didn't move it.
So many people have told me how they miss the voice/popup announcement. Yes, it no longer serves its original purpose but for them it's a nerdy talking point - their computer suddenly announces the update out loud. They see it as part of the Avast "brand".
They may choose to renew or not renew their AIS licenses for any number of reasons. I for one, am not in favour of unnecessarily giving them another reason not to.
Yes agreed, change can be hard to accept, but like the car example (or anything that changes), if one is not in agreement with the change then they move to where they are in agreement.
That's the point!!
I read that over 90% of the Antivirus Market consists of Avast Free; with a meager 4.2% of Paid Premier.
https://www.opswat.com/about/media/reports/antivirus-october-2014
(https://www.opswat.com/about/media/reports/antivirus-october-2014)I would wager the obvious, the folks paying for what they want will be much more likely to leave when they aren't getting what they want or paid for in the first place.
Yes I agree, change for some is hard however I feel it's important to not change a paid user's Loyalty over something that Frankly could be turned off for those who preferred. :)
Edit: additional
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Yes Bob. Some people don't like change, others do, and others get used it. May be Avast doesn't need the twice VPS alert, but people do. It was the Avast trade mark for many users and they want it back. Me too BTW ;)
+1
Yes bob3160, the Amish among us are happy the horse and buggy are still available and many more are happy to have a radio available to give us an option to television. The point being that we have a choice. In this case, the choice was made for us, like it or not. What's most peculiar is that the UI still has the mechanism in place to allow the choice to be made even though one post seemed to indicate that was an oversight and (by implication) the underlying code just ignores whatever settings are chosen there. How difficult would it be to bring forward the code from v2014 that made the choices effective? Harder than getting NG to work?
If there is a perceived user preference that the pop-ups are a distraction, set them off by default. Sure, it would be an annoyance to have to go turn them back on again after an update, but at least it would be possible. The way it is now, I'm more annoyed that I can't get any of them at all! Even that annoyance could be eliminated with a "preserve pop-up choices" check box addition to the list of pop-up options. All the clients that don't miss the pop-ups would never see them again and not have to make the effort to eliminate them and those who like to chose them could keep getting them.
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Let's not pick on Bob - just because he's not Amish ;D
It's similar to when the email sig was dropped from v.7. Unnecessary and easily faked it might have been... but now it's back again.
"This email has been checked for viruses by Avast antivirus software."
On the subject of consumer choice, I think Joe Pine (http://www.ted.com/talks/joseph_pine_on_what_consumers_want.html) puts it (and many other things) well when he says
"consumers don't want choice, they just want exactly what they want".
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Let's not pick on Bob - just because he's not Amish ;D
It's similar to when the email sig was dropped from v.7. Unnecessary and easily faked it might have been... but now it's back again.
"This email has been checked for viruses by Avast antivirus software."
On the subject of consumer choice, I think Joe Pine (http://www.ted.com/talks/joseph_pine_on_what_consumers_want.html) puts it (and many other things) well when he says
"consumers don't want choice, they just want exactly what they want".
You don't need to be Amish to like horses. It's the manure I don't like and since I don't have a farm also don't need. :)
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I feel sorry to hear that Avast will no longer inform about virus definitons updates. I am not going to use Avast 2015 nor I am going to renew my license. I like (and I want) to be notified about updating virus definitions like all antivirus do. On the other hand, Avast 2015 seems to be slower than previous versions since Windows takes more time to close (not much more, but significantly more) than it took with Avast 2014.
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I feel sorry to hear that Avast will no longer inform about virus definitons updates. I am not going to use Avast 2015 nor I am going to renew my license. I like (and I want) to be notified about updating virus definitions like all antivirus do. On the other hand, Avast 2015 seems to be slower than previous versions since Windows takes more time to close (not much more, but significantly more) than it took with Avast 2014.
Well avast updates every 3 to 5 minutes so do you want to be notified that often about updates.
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No one is asking for notification of each streaming update. That would be absurd.
All they are asking for is notification of VPS updates as in earlier versions, which occur 2 or 3 times per day.
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No one is asking for notification of each streaming update. That would be absurd.
All they are asking for is notification of VPS updates as in earlier versions, which occur 2 or 3 times per day.
Yes this does keep getting confused.
DavidR also clarified exactly what you have so kindly pointed out as well.
No doubt for me, I miss her. ;D
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No one is asking for notification of each streaming update. That would be absurd.
All they are asking for is notification of VPS updates as in earlier versions, which occur 2 or 3 times per day.
Yes this does keep getting confused.
DavidR also clarified exactly what you have so kindly pointed out as well.
No doubt for me, I miss her. ;D
When ever you feel the need:
"Avast Virus Data Base Has Been Updated" (https://drive.google.com/file/d/0B-vSic0iJgyeQjJvbmx0OGVqWTA/view?usp=sharing)
:)
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When ever you feel the need:
"Avast Virus Data Base Has Been Updated" (https://drive.google.com/file/d/0B-vSic0iJgyeQjJvbmx0OGVqWTA/view?usp=sharing)
:)
Thanks :), but current information about Avast's VPS status is what is desired. I've dealt with this with a shortcut to the VPS folder.