Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: MartinZ on December 08, 2014, 05:23:17 PM
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I would like to kindly ask you to fill this short survey about Avast for Windows:
http://www.avast.com/survey?qp_sid=4050279
It will take you just few minutes. Your feedback is important to us, both positive and negative.
Thank you.
Martin
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Had to turn off IE Tracking Protection, Active X Filtering, and AdFender just to get this to display.
After attempting to fill it out twice and having it reload the first page blank after clicking continue and then not loading at all another time, it's most likely due to my blocking of third party cookies.
Do you want to know my answers or do you want to spy on me more so than you already do?
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Survey worked fine with "high" security settings in Opera.
dprout,
you know that avast isn't spying on you.
Read their terms/agreement/explanation about what information they gather.
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my satisfaction is going down pretty fast, not only has the product stopped working as expected, but they assume I am a liar and even logged in I have to do the stupid captcha BS.
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Captcha is only needed for your first 3 posts.
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Was that indicated someplace I missed, or do I have to be psychic?
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Was that indicated someplace I missed, or do I have to be psychic?
you would automatically find out when doing post 4 ;) ....something is missing here
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I am not going to disable security add-ons and enable third party cookies just to fill this
survey.If you are interested in my mostly positive opinion about Avast make normal survey
without spying part.
Enjoy.
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I am not going to disable security add-ons and enable third party cookies just to fill this
survey.If you are interested in my mostly positive opinion about Avast make normal survey
without spying part.
Enjoy.
You don't understand, or maybe you do, the only reason for the survey sites to exist is to gather information to sell to ad companies; nobody cares about our opinions. :)
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Everyone is spying on you Eddy... from God all the way down to your children trying to figure out when you are coming back from vacation so they can throw that block party!
1]
No, not everyone. If everyone did, no-one is working :P
2]
God doesn't exist, I do.
3]
I don't have children
4]
I don't go on vacation.
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Survey doesn't work.
So here's my feedback:
- Like the new look of avast
- Dislike the way SSL scanning brings surfing to a crawl or breaks website functionality completely
- Like the software updater
- Dislike the browser plugin that caused (causes?) more troubles than protection
- Dislike the firewall that causes strange issues and audio crackling (high DCP latency)
- Like the fact your basic version of the avast virusscanner up until this day has remained free of charge
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Worked fine for me, filled it as i see it at the moment.
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Filled up the survey with no problems by using Google Chrome. Much appreciated for the survey MartinZ :)
MartinZ: I have one feedback that I want to put it here which there wasn't an appropriate place to insert it i.e. additional comments/ or such in your survey. It is about the Avast Uninstall Utility. The avast uninstall utility page http://www.avast.com/en-nz/uninstall-utility it's steps is incorrect.
The correct steps should be this as follows:
1)Download and run the avast uninstall utility tool in windows normal mode.
2) It will notify the user that this tool will run your computer automatically in windows Safe Mode and click "yes". After that follow the instructions.
I have told this to lukor via PM last month and he said that he will forward this to the web/support team to fix the description. Reason I am saying this is that new users of avast products if they run into issues/problems they will follow the current steps mentioned in the avast uninstall utility which is the incorrect way of using the tool. Please fix this minor issue. Thanks.
Much appreciated again. Have a great week. Have a awesome long summer holiday for Christmas :)
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MartinZ: I have one feedback that I want to put it here which there wasn't an appropriate place to insert it i.e. additional comments/ or such in your survey. It is about the Avast Uninstall Utility. The avast uninstall utility page http://www.avast.com/en-nz/uninstall-utility it's steps is incorrect.
The correct steps should be this as follows:
1)Download and run the avast uninstall utility tool in windows normal mode.
2) It will notify the user that this tool will run your computer automatically in windows Safe Mode and click "yes". After that follow the instructions.
I have told this to lukor via PM last month and he said that he will forward this to the web/support team to fix the description. Reason I am saying this is that new users of avast products if they run into issues/problems they will follow the current steps mentioned in the avast uninstall utility which is the incorrect way of using the tool. Please fix this minor issue. Thanks.
Well, as a matter of fact, both will work.
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Well Asyn the corrected steps that I mentioned I got it from bob3160 and I mentioned it to Lukor via PM and he agreed with me! Would be nice to let everyone be on the same page. I feel that this is the correct method to use this tool.
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I tried the survey twice, but each time I click ‘continue’ on the 2nd page, I just get redirected to the start of the survey and all fields are blank, so this is my info:
Used ~3-5 years
PLUS:
* A simple program to use.
* Ability to exclude directors or drives, or even removable drives.
* Ability to scan ONLY a selected directory (Hard drive or removable drive) I love.
NEUTRAL:
* Would like to see a 'give feedback' via program itself, just a little ‘send feedback’ button in the ‘about’ panel of the program, you can type your feedback and it will send that info to the programmers/Techsupport as well as your OS type [Windows/Mac and 32 or 64bit/etc) so you know what people like or dis-like about your program as well as what features they like or don't like and why. Would help you a lot I think.
NEGATIVE:
* No ability to scan a 2nd OS’s registry only *separate HDD or different partition not in use*
* A 'all-in-one' program...that means it clashes with other programs I'd rather use for a feature you try to SHOVE in your program to hopefully work with other software I’d rather use instead. I also don’t find this out until AFTER I installed it and no way to disable that part/feature at all so I can use what I want instead. [aka: I find out that this programs main/side feature/option isn't compatible with this program I already have installed on my PC, didn't know that until after I installed it]
* Programs auto-update: When it finds and auto-installs latest version of program via the program itself, I get NO control over the install process (like if I want to customize the install, I can’t) and any 3rd party programs that come with it that it installs them also without my ok. Now if I manually download and install the update, I can actually say NO to them (Google Chrome/etc) and customize my install.
* Auto-move files to 'virus chest' just because of a file have a word in it that it doesn’t like or has some coding like a virus but isn't a virus (program to remove DRM, save/backup a programs pro key/license for program) etc, tend to get removed very easily without asking me first.
Other thoughts:
* Change the default/first install action to be set to 'ask' and not 'auto-remove/delete' like you normally do, that should have been changed long ago….why would I want a program to auto-remove/delete a program that might or might not be a threat? I want to be told this and asked what it should do.
Think about it, if you add features that some MIGHT like but the majority don’t like, your going to loose customers. If your customers aren’t happy, your doing something wrong and will loose on current and possibly future customers.
Just my Info on the subject, enjoy ;)
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I had to disable Adguard to get the survey page to show, did the survey but the continue button keeps the 3 page survey in a continued loop without actually every saying it's finished ??? seems the survey page is about as bugged as the forum with it's glitches everywhere ( had to retype this post as the forum ate it again >:( )
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For me using firefox and NoScript - There are too many 3rd party scripts to allow before even being able to complete the survey (see attached image) - under normal circumstances I certainly don't allow doubleclick.net and
I have to question the requirement for googletagmanager, googleadservices.com, not to mention the others in my attachment, just to view the avast.com page to even get to the survey. So I didn't even get past stage one, the avast page.
You get the picture, I'm a trusting sort, NOT.
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I also didn't proceed. :o
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You guys all talk about how bad the product is and yet you still come here. I think Avast have done a pretty good job as far as security solutions go.
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You guys all talk about how bad the product is and yet you still come here. I think Avast have done a pretty good job as far as security solutions go.
Who is talking about how bad the product is - it is the hoops that you have to go through just to try and complete the survey.
Having used avast for over ten years if the product was bad do you really think I or other long time avast users would still be here and helping out in the avast forums ???
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You guys all talk about how bad the product is and yet you still come here. I think Avast have done a pretty good job as far as security solutions go.
Well the reason I come back is the same reasons that I wrote in the survey, but which will never be seen on the survey because I'm not knocking down all my security to take a survey and it wont process without doing so... :
The actual security portion is good.
I like all the options to be able to control how it interacts with my system.
However, you seem to think if someone likes something then they shouldn't give constructive criticism or have negative opinions of other aspects of Avast. It's not one or the other and as you'll notice, the OP requested negative and positive, so being a cheerleader doesn't help anyone accomplish anything except making them think that their sh*t don't stink and they never do anything to fix anything. To the opposite beating them down without ever saying anything positive is deflating. There can be a healthy mix of both.
Even though the actual core product is great, I personally think it speaks loud volumes to have users being ignored when they are requesting refunds and no one responds, reporting bugs which go unfixed for over a year, having a customer service line that is blatantly ripping people off, knowing about the problem posting on the forum and they haven't bothered to fix it, putting out a survey which is loaded with more spyware than I care to count etc., etc., etc. I come back because the product itself is good... I talk bad about it because there are bad things which exist which should be corrected in a timely manner.
IMHO.
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You guys all talk about how bad the product is and yet you still come here. I think Avast have done a pretty good job as far as security solutions go.
Yes, pretty much a 'blanket statement'
What exactly are you basing this perception on??
This is a Security Forum, addressing not just Avast issues, but malware, additional Security software/Concerns etc etc
And to add, user input both positive and negative plays a roll in improving and moving anything forward. :)
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I got through 2 pages OK, but "continue" from 2nd page took me back to blank 1st page with to way to submit. I set Firefox's NoScript to temporarily allow entire first page.
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I got through 2 pages OK, but "continue" from 2nd page took me back to blank 1st page with to way to submit. I set Firefox's NoScript to temporarily allow entire first page.
Same here >:( :P
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Did the survey close already since I get only a grey screen with nothing on it.
Avast! needs to concentrate on what matters the most and that is being an ANTIVIRUS. Over the years Avast morphed into a software for everything under the sun. It is way too bloated!! Yes I know that a custom install is possible but having to do that with every program update is unsatisfactory in my view and am getting fed up with doing custom installs over and over again.
Avast! needs to concentrate into lowering the high level of false positives that it is known for. Yes I got bitten as well.
I yearn for the 4.8 Avast! Simple, yet effective. Stop being everything to everyone of us because in doing so you create more problems than solutions which is showing time after time after a program update.
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Seems to work well on my computer and phone, also uses less memory. But then some people just like a good ol bitch don't they. Thanks
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Seems to work well on my computer and phone, also uses less memory. But then some people just like a good ol bitch don't they. Thanks
Seems like you don't even know what we're all complaining about ::) " the survey page being full of tracking scripts " which for those of us with software to block such elements cannot view the page correctly if at all without disabling security features.
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Mine did not even show up. Its just a blank page with a dark blue(?) background with the message 'Protecting more than 220 million people.' at the top right corner! Everything is default here with however adblock plus enabled. If I need to make changes to complete the survey, I think that's not worth because I had completed surveys of other products and they went fine.
Sorry about that.
But my satisfaction rating for avast would be 'Satisfied' (not highly but moderately) compared to other AV products I had used.
I am running with an issue here with avast firewall (I might be posting soon) but otherwise, it does its job ok.
I will also never understand how avast pass all the test (cloud detection is not consistent) at amtso[dot]org with Internet Explorer but fails few test with Firefox, performed at different time and session. I tried to find the reason but not hard enough maybe!
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I would like to kindly ask you to fill this short survey about Avast for Windows:
http://www.avast.com/survey?qp_sid=4050279
It will take you just few minutes. Your feedback is important to us, both positive and negative.
Thank you.
Martin
[/quote
Martin You said you want the feedback positive and negative. Well, mine is negative. I think your customer service is a joke. First you can only be contacted through a support ticket and then you wait, wait, wait, and wait more for a reply other than the auto-reply saying someone will get back to in 24 hours. Since November 21, I have been asking for a refund on the Avast Internet Security, GrimeFighter, and Total Support. I believe I was duped into buying the Total Support because I called technical support to ask them to help me to get GrimeFighter to work. Nothing the tech did worked. Neither did my computer work faster or better as he said it would. I want my refund and I want it right away. This is getting ridiculous that I have to keep putting in support tickets and not getting my refund. I have nothing but negative to say about this company now. I was told by my son that this was "the" antivirus to use, he raves about it and customer service. Well, he is totally wrong. I am letting people know to avoid Avast at all costs and that means, do not pay for their products. They scam you on their 30 day money back guarantee. I AM NOT SATISFIED with this company at all!!! >:( >:( >:( >:( >:( >:( >:( >:( >:(
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I just want to say I am uninstalling the free version of Avast AntiVirus. it has turned into an overintrusive virus itself. it pops up messages and wants to do driver and software updates and some other tasks too1 this is far beyond what this should do so bye bye to Avast! I recommend anyone and everyone else look to other solutions also.
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After upgrading to Avast 2015 free edition from the 2014 the following issues occurred.
1. Virus definition doesn't popup nor make a sound when updated even though enabled on windows 7 64 bit.
2. Software updater takes you directly to the maker website instead of doing it within the avast program itself.
3. Three instances of spyware toolbars, malware and pups were not detected by Avast, a secondary program picked them up.
4. The trial version of SecureLine Vpn expired, the popup saying so won't go away.
5. The new look in a bit ugly.
6. Its free you get what you pay for.
I was satisfied with Avast 2014 but not with Avast free 2014 and would not consider upgrading to the paid version.
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@ Hurt_Locker
1. many topics relating to this - where the removal of the auto update notification was removed. Unfortunately leaving the option in the UI doesn't help as it causes confusion and the impression that it isn't working.
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survey doesn't work
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survey doesn't work
disable your adblocking programs for the page.
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I have disabled everything except the browser itself and the freaking survey is still broke.
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Your satisfaction survey has left me dissatisfied
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having a customer service line that is blatantly ripping people off
Avast Customer Service is totally darn annoying problem because avast just hired a third party customer service that isn't taught correctly or doesn't have enough knowledge on avast antivirus or avast products code,programming etc. That is the reason why the customer service is a totally trashed service.
knowing about the problem posting on the forum and they haven't bothered to fix it
You're not the only one that is being annoyed by this damn thing. I remembered i reported a lot of avast bugs to the forum and to developers itself they didn't reply and the worst thing is they didn't fixed the darn bugs and problems i had to manually fix the problems itself which is a long story. >:(
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Martin You said you want the feedback positive and negative. Well, mine is negative. I think your customer service is a joke. First you can only be contacted through a support ticket and then you wait, wait, wait, and wait more for a reply other than the auto-reply saying someone will get back to in 24 hours. Since November 21, I have been asking for a refund on the Avast Internet Security, GrimeFighter, and Total Support. I believe I was duped into buying the Total Support because I called technical support to ask them to help me to get GrimeFighter to work. Nothing the tech did worked. Neither did my computer work faster or better as he said it would. I want my refund and I want it right away. This is getting ridiculous that I have to keep putting in support tickets and not getting my refund. I have nothing but negative to say about this company now. I was told by my son that this was "the" antivirus to use, he raves about it and customer service. Well, he is totally wrong. I am letting people know to avoid Avast at all costs and that means, do not pay for their products. They scam you on their 30 day money back guarantee. I AM NOT SATISFIED with this company at all!!![/size][/color] >:( >:( >:( >:( >:( >:( >:( >:( >:(
[/quote]
fuller dt: I can fully understand your complaints about slow response, particulary where the so-called 'Avast' Technical Support is concerned - they are in fact NOT Avast but some sub-contractors being allowed to sell themselves as Avast.
However, eventually the real Avast have sorted my problem with 'Avast' Technical Support as I report here>>>>>>
Finally, after 7 weeks and several calls from 'Avast' Technical Support telling me 'more service yes - refund no', Avast have themselves (not 'Avast' Technical Support) emailed to advise that they have processed the requested refund for poor 'Avast' Technical Support. My UK credit card company had supported me in this claim and the refund has now appeared in my credit card account.
This experience does tie in with opinions expressed above about 'be patient' and 'refund process takes time'.. BUT, it should not have taken 6 weeks. Of course, I do realise that ATS is only a sub-contractor to Avast so it will have taken time for Avast to interact with their ATS sub-contractor.
Anyway, my faith in AVAST has been restored and my huge disappointmet with 'Avast' Technical Support has been many times confirmed.
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It's good to see things worked out for you.
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Bluhell Firewall blocked "dnn506yrbagrg.cloudfront.net", so I didn't see any survey in http://www.avast.com/survey?qp_sid=4050279 (http://www.avast.com/survey?qp_sid=4050279).
However, the survey can still be answered in http://surveys.questionpro.com/a/TakeSurvey?id=4050279 (http://surveys.questionpro.com/a/TakeSurvey?id=4050279).
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After 14 years of using and recommending Avast! I am done. I keep getting pop-ups say that the browser add on Sweet Tunes is on my system. It isn't. If I want to use the browser cleaner I have to select yahoo or bing as my new home page and search engine. I install AV to avoid CRAPWARE like this. I'm done. Avast has totally gotten away from customer service. I will not renew my subscription on 9/1 and will start searching for a replacement NOW! Not that anyone from Avast reads or responds to the forums anymore.
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After 14 years of using and recommending Avast! I am done. I keep getting pop-ups say that the browser add on Sweet Tunes is on my system. It isn't. If I want to use the browser cleaner I have to select yahoo or bing as my new home page and search engine. I install AV to avoid CRAPWARE like this. I'm done. Avast has totally gotten away from customer service. I will not renew my subscription on 9/1 and will start searching for a replacement NOW! Not that anyone from Avast reads or responds to the forums anymore.
Are you using the latest version ???
There should be a choice including keeping your current settings.
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To me it is a sign of poor programming when you are required to download an uninstall utility to (hopefully) rid your computer of all the crap the standard uninstaller leaves behind.
Using the programs 'uninstall' should do what the utility supposedly does.
When a program is installed, the program (programmer) knows where everything is (files & registry) and should be intelligent or well written enough to completely undo everything.
As for uninstall utility completeness, after you run one, search your files and registry and it is highly likely there are still remnants remaining which you have to manually remove, if you can get past all the 'permissions'.
How hard can it be for programmers to get it correct in the first place?
The correct steps should be this as follows:
1)Download and run the avast uninstall utility tool in windows normal mode.
2) It will notify the user that this tool will run your computer automatically in windows Safe Mode and click "yes". After that follow the instructions.
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To me it is a sign of poor programming when you are required to download an uninstall utility to (hopefully) rid your computer of all the crap the standard uninstaller leaves behind.
Using the programs 'uninstall' should do what the utility supposedly does.
When a program is installed, the program (programmer) knows where everything is (files & registry) and should be intelligent or well written enough to completely undo everything.
As for uninstall utility completeness, after you run one, search your files and registry and it is highly likely there are still remnants remaining which you have to manually remove, if you can get past all the 'permissions'.
How hard can it be for programmers to get it correct in the first place?
The correct steps should be this as follows:
1)Download and run the avast uninstall utility tool in windows normal mode.
2) It will notify the user that this tool will run your computer automatically in windows Safe Mode and click "yes". After that follow the instructions.
Then I guess AV manufacturers must all be poor programmers since they all have a removal tool. Maybe you've never used it and that's why you're now having a problem ???
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I'm not having a problem. Did i say i was? I was simply stating that when you 'uninstall' a program, be it Avast or any other program, would you not expect to have the uninstaller uninstall & remove all the program components from your computer? Why would you expect or accept otherwise? Why should you have remnants of the uninstalled program bloating your files and registry. That's why some peoples computers eventually slow down and start having problems, sometimes requiring a OS reinstall to rid it of crap and/or to make it run properly.
Avast is not the only program that requires an uninstall utility to try and rid it of remnants.
There are some programs i have uninstalled and then thoroughly scanned for remnant files & registry entries and there are none remaining. I sign of good programming to my mind and i congratulate them.
I still say it's incompetent or lazy programming and this fact will continue so long as users accept the short-comings of programs uninstallers.
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@ woftam_
Generally there is no requirement to use the uninstall utility - but in the forums we see all sorts of complications, which may or may not cause corruption or a bad install, etc.
Rather than just say uninstall avast from the control panel, it is suggested to take the other step (also utilising the uninstall utility), which in the long run may be quicker overall.
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@ woftam_
Generally there is no requirement to use the uninstall utility - but in the forums we see all sorts of complications, which may or may not cause corruption or a bad install, etc.
Rather than just say uninstall avast from the control panel, it is suggested to take the other step (also utilising the uninstall utility), which in the long run may be quicker overall.
A vendor uninstall utility is also useful for removal of an old previously installed a/v solution(s). As it is not uncommon for a driver or two to be left behind by just uninstalling the old a/v. Left-behind drivers can cause issues with a new fresh install of an a/v from another vendor, as they can still be running in the background, unknownst to the user, and thus impact proper operation of the new a/v. Old drivers can conflict with the new a/v solution.
Advice here is solely meant to be helpful; up to the user whether they heed and follow that advice.
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Thanks for others views.
Some software entrench themselves into your OS drive.
For interest, i have an uninstall program that scans the drive a program is installed on before it runs the programs standard uninstaller and then removes the traces not removed by the uninstaller.
This uninstaller program reports that Avast on my PC has 519 registry entries and 658 disk items.
I'll shut up now :)
cheers
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For interest, i have an uninstall program that scans the drive a program is installed on before it runs the programs standard uninstaller and then removes the traces not removed by the uninstaller.
What is the program ?
I would NEVER EVER use a cleanup tool........so many out there that bork your machine worse than what they are cleaning up.
However, there is one that I have and do use for many, many years............many folks here do as well.....CCLEANER.
https://www.piriform.com/ccleaner
It is FREE, well kept up to date, reliable, safe and you can even use the registry cleaner.
Other nice feature of CCLeaner is the uninstaller.......instead of the Control Panel Windows you can use CCLeaner and does much better job. Also, every run into programs that will not uninstall because of some error code ? ....and even the software program's "cleaning tool" does not work. Use the CCleaner uninstaller, then the reg cleaner.......works great !
Again, there are SO many other tools like this out there that I would not even want to download the installer for fear of the malware or spyware they are putting on your machine.....no less run the thing and have it churn thru my PC....but CCleaner is highly reputable. Of course, don't take my word for it.....very easy to research online.
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The poster may be talking about Revo Uninstaller. It takes a snapshot of the registry before install and then after install. By using Revo to uninstall the program you make sure all registry entries and files/folders are deleted.
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The poster may be talking about Revo Uninstaller. It takes a snapshot of the registry before install and then after install. By using Revo to uninstall the program you make sure all registry entries and files/folders are deleted.
There are also times when it can remove a shared dll. which will make all the other programs dependent on that dll no longer function.
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The poster may be talking about Revo Uninstaller. It takes a snapshot of the registry before install and then after install. By using Revo to uninstall the program you make sure all registry entries and files/folders are deleted.
There are also times when it can remove a shared dll. which will make all the other programs dependent on that dll no longer function.
Exactly why I was asking....Revo has history of doing this exact thing.
It is not "one step" but using standard un-installer, then program cleaner, then CCLeaner file, then CC Reg cleaner gets it all.
Plus, CCleaner does not remove/touch shared DLLs.
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None of this has anything to do with the actual subject of this thread and should actually be removed or put in a separate thread.
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I would suggest Firefox instead of Internet Explorer... Maybe it's Microsoft that causing the problem, not AVAST. No Problems with FF.
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I do not recommend this product! If you have any difficulties with it then good luck getting help. We are even having trouble cancelling our subscription. They make it difficult for you to do so. Contact your state attorney general's office for assistance.
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I do not recommend this product! If you have any difficulties with it then good luck getting help. We are even having trouble cancelling our subscription. They make it difficult for you to do so. Contact your state attorney general's office for assistance.
Welcome to the forum. :)
You might actually get some help if you explain your problem. Your post certainly
doesn't have enough information for any one to help you.
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Survey worked fine with "high" security settings in Opera.
dprout,
you know that avast isn't spying on you.
Read their terms/agreement/explanation about what information they gather.
So true Eddie, am new to the forum but been an avast user for 9+ years and never had an issue with them.
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Had to turn off IE Tracking Protection, Active X Filtering, and AdFender just to get this to display.
After attempting to fill it out twice and having it reload the first page blank after clicking continue and then not loading at all another time, it's most likely due to my blocking of third party cookies.
Do you want to know my answers or do you want to spy on me more so than you already do?
Why would you even say that mate? I have used Avast for 9+ years and am a techie I like to know the ins and outs of a fart! they are required by law to maintain a certain level of privacy. Avast like many other major companies have probably been watched more time in the 25+ years in business than you'll ever be.
= ) Meant with respect to you = ) and I would be more concerned with 3 party plugins myself.
please also remeber that things can be Buggy in Beta - I hope this helps ease your mind a bit.
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I would suggest Firefox instead of Internet Explorer... Maybe it's Microsoft that causing the problem, not AVAST. No Problems with FF.
Used on Chrome, Firefox and Opera all with no issues. I do belevie it is an IE issue. I had issues using it on IE.
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I had purchased a new computer and was told that my account was ending this month - I was given the license number to transfer it to my new computer and had ordered a new service which I was told would automatically begin and be updated - the license that phone support gave me was to ensure this - now I see that I have to input another license number to activate? Is this true? The technical support person on the other line was very rude to me and I am a nice person, I never am disagreeable and was really surprised by his behavior - he told me that I should just read the website if i had any problems and yet you offer 24/7 support - clearly I didn't understand the website info and that was why I was calling - I also had paid a great deal of money for a technical support ticket that I never used so you'd think he would have been a bit more accommodating - this person continued to be very rude and completely unhelpful.
BELOW IS THE EMAIL FROM THE PERSON THAT WAS SO RUDE
thought you should know
noreply@avast.com
AttachmentsFeb 15 (8 days ago)
to me
Dear valued customer,
We have received your request to re-send the license file for your avast! program.
To insert your license, please follow the instructions below:
In order to use your license file successfully, avast! must already be installed on your computer. Then you simply need to double-click the attached license file to open it and your license will be inserted into the program automatically.
Alternatively, save the license file to your computer, and open the avast! user interface. Click on the 'Settings' tab on the left. Next click 'Subscription' from the left pane. You will see ‘YOUR SUBSCRIPTION' where you can insert the license file. Click on the blue link 'Insert license file'. A dialog window will open where you can browse your computer to locate the license file where you saved it. Once you have located it, double click on the file and it will be inserted into the program.
You can find further help on this page :
http://www.avast.com/faq.php?article=AVKB7#artTitle
Thank you for purchasing avast!
Best regards,
Your avast! team
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Thank you for your detailed post, I am going to be upgrading to a new PC very soon and this info may come in handy.
As regards the customer service advisor. I have worked in customer services for 20 years and 10 of them has been Call centre. I am only writing this to let you know there are many reasons why this advisor could have been or seemed to be rude. I included seemed because the advisor may have been of a different culture and your accent may have been hard for the advisor to divulge your mood. -The advisor could have been new- He may have had a battering down the phone all day dealing with faults. Your a nice person as you say, I say "Its nice to be nice" & Respect to you. ;) But some of the calls I've taken from people would make you blue. He could have been on his last day working from the company & not been bothered anymore.
Friend, there are many reason why people are rude even when your nice. however I would not let 1 advisor judge your outlook on any company nor should they. Normally calls are monitered but not always if this was the case then they would have been in for a waring or some guidance. Avast wont be letting anyone lower their reputation, which I think is outstanding. I really hope this has helped give you a bit of insight or at the least helps you next time an advisor is rude.
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:o with Firefox 36 it works... but I noticed I have to disengage the Bluhell add-on otherwise it won't load! (otherwise no problems with Ghostery activated)
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Two things your need to know that I am NOT happy with and almost ready to change to another product:
- That freaking pop-up asking me to complete your mobile survey. I DID complete that survey -- now I wish I hadn't -- several days ago and the constant pop-ups are still getting in my way. Kill them or die. I give you a week.
- FIX THE DAMNED DISPLAY SO I CAN READ IT ON MY 3200 X 1800 DISPLAY!!! You told me months ago it would be done shortly. Together with the pop-ups, you are living on borrowed time on my three devices.
OH YES! That demented CAPTCHA thing. I can never read it.
Never mind about the good stuff. It's not enough to offset these evils.
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FWIW, i have been using Avast for a long time now. I was quite happy with the program until it started becoming all singing, all dancing and way to intrusive. I went back to an earlier version 7.0.1474 and only update the definitions. I have disabled as much of the crap functions as possible without neutering it as a virus protection tool and it seems quite OK now. Still gets in your face occasionally and stuffs up programs & files it 'thinks' are suss, and continues to mess with them even after you try and tell it they are OK.
Anyway, not sure what the alternative is to Avast but try uninstalling and then go back to an early version that was actually a virus protection program.
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Anyway, not sure what the alternative is to Avast but try uninstalling and then go back to an early version that was actually a virus protection program.
And wind up with something that can't protect you against the latest types of infections. Your computer, your choice. :(
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Answered the survey, still new in Avast Antivirus, i am using free version. for temporary no -ve comments yet from my Lenovo G40, which is newly purchase just a few days ago.
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Satisfaction Survey?
What for? Your interest on customers is non existing.
I am waiting for a promised refund since last January and your representatives do not even bother to answer my emails or read the open ticket comments.
I have never seen such a poor customer service.
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Satisfaction Survey?
What for? Your interest on customers is non existing.
I am waiting for a promised refund since last January and your representatives do not even bother to answer my emails or read the open ticket comments.
I have never seen such a poor customer service.
If you have a ticket number please post it here so we can direct attention to it.
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ticket MHS-456-74349
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I've reported it for you nieto.jl
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THKS
Let`s see the outcome.
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my satisfaction is going down pretty fast, not only has the product stopped working as expected, but they assume I am a liar and even logged in I have to do the stupid captcha BS.
I am with this customer with just a few differences. My product is working , it is the lack of information that avast gives you when it finds something, that is my issue. I ran a start-up scan today and avast says it found 5 viruses on my system. However that was it. No further information on the suspected virus's. There was no option at the end of the scan to let me view the the name, location or files infected by the suspected viruses. Just a simple remove button. Am supposed to trust that avast can tell a false positive? This need's to change, or I will not be renewing this software again! I will be taking my business elsewhere to a program that will give proper information to it's users. So that a user like myself can make a informed decision when removing items from my computers.
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Removing is almost never the right move. Put it in the virus chest where it can't do any harm. (this is also the default action unless you've made changes.
If it turns out to be a false positive, it can be restored. Deleting it means it's gone for ever.
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I have now received the refund requested. Many thanks for your intervention.
It is a shame that I could not solve it through your standard procedures. I hope my case will help you to identify any gaps in your customer service processes.
Regards
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I have now received the refund requested. Many thanks for your intervention.
It is a shame that I could not solve it through your standard procedures. I hope my case will help you to identify any gaps in your customer service processes.
Regards
Thanks for reporting back, glad it's solved :)