Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: REDACTED on April 02, 2015, 04:29:29 PM
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Hello everyone,
I have some troubles making Avast (free edition) working lately. I want to uninstall/reinstall it.
But the uninstallation give me the following message : 14:21:56Infoinstcont[4724,3892]--
14:21:56Infoinstcont[4724,3892]2015/04/02 14:21:56 START: Avast installer/updater
14:21:56Infoinstup[4724,3892]Command: '"C:\Program Files\AVAST \Setup\Instup.exe" /control_panel /instop:uninstall'
14:21:56Infoinstup[4724,3892]CPU: Intel(R) Core(TM) i5-3320M CPU @ 2.60GHz,4
14:21:56Infoinstup[4724,3892]OS: Windows 7 SP1 x64
14:21:56Infoinstup[4724,3892]Memory: 49% load. Phys:2105608/4134112K free, Page:4194303/4194303K free, Virt:4103880/4194176K free
14:21:56Infoinstup[4724,3892]DISKs: C:\ - 76GB free / 368GB total
14:21:56Infoinstup[4724,3892]Running module version: instup.exe - '10.2.2215.880'
14:21:56Infoinstup[4724,3892]Running module version: Instup.dll - '10.2.2215.880'
14:21:56Infosimutex[4724,3892]Checking for the mutex ownership.
14:21:56Infosimutex[4724,3892]The mutex is signaled. We are owners of the mutex.
14:21:56Infoguiwizard[4724,3892]Running module version: HTMLayout.dll - '3.3.2.170'
14:21:56Infoguiwizard[4724,3892]Loaded module version: C:\Program Files\AVAST \Setup\HTMLayout.dll - '3.3.2.170'
14:21:56Infoguiwizard[4724,3892]Setup gui was successfully started.
14:21:59Erroravast_connector[4724,3892]Create: LoadLibraryEx('Aavm4h.dll') has failed with code: 126 (0x0000007E) []
14:21:59Infoinstupcore[4724,3892]Product uninstallation has started.
14:21:59Warningsystem[4724,3892]StartRestore: 'SRSetRestorePointW' call has failed with status: 1058 (0x00000422) []
14:21:59Erroravast_connector[4724,3892]Create: LoadLibraryEx('AavmRpch.dll') has failed with code: 126 (0x0000007E) []
14:21:59Errorservers[4724,3892]Load: file 'C:\Program Files\AVAST Software\Avast\setup\servers.def' does not exist.
14:21:59Warningstats[4724,3892]Statistics could not be sent because servers.def does not include stats2 url.
14:21:59Errorinstup[4724,3892]The product definition (gpb) was not initialized properly. Setup cannot continue.
So I tried avastclear.exe, which give me this :
The stub cannot run installer/updater executable 'C:\Program Files\AVAST \setup\Sfx\instup.exe' (code 0x3)
So I'm completely stuck with an unworking avast :'(
But I saw this problem have been largely encountered and I ran FRST64. My logs are uploaded with this message.
Could anyone write the Fixlist for me ?
That would be awesome !
Thanks for reading,
Ouack
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OK first you must disable Avast self protection
Open Avast > Settings > Trouble shooting > disable self protection
If you are unable to do that then run FRST from safe mode
CAUTION : This fix is only valid for this specific machine, using it on another may break your computer
Open notepad and copy/paste the text in the quotebox below into it:
CreateRestorePoint:
HKLM-x32\...\Run: [AvastUI.exe] => C:\Program Files\AVAST \AvastUI.exe [5512912 2015-03-24] (Avast Software s.r.o.)
CHR HKLM\SOFTWARE\Policies\Google: Policy restriction <======= ATTENTION
Toolbar: HKLM - No Name - {CC1A175A-E45B-41ED-A30C-C9B1D7A0C02F} - No File
FF HKLM-x32\...\Firefox\Extensions: [wrc@avast.com] - C:\Program Files\AVAST \WebRep\FF
FF Extension: Avast Online Security - C:\Program Files\AVAST \WebRep\FF [2015-03-03]
CHR HKLM-x32\...\Chrome\Extension: [gomekmidlodglbbmalcneegieacbdmki] - C:\Program Files\AVAST \WebRep\Chrome\aswWebRepChrome.crx [2015-03-03]
S2 avast! Antivirus; C:\Program Files\AVAST \AvastSvc.exe [343336 2015-03-24] (Avast Software s.r.o.)
S3 AvastVBoxSvc; C:\Program Files\AVAST \ng\vbox\AvastVBoxSVC.exe [4030800 2015-03-03] (Avast Software)
R2 aswHwid; C:\Windows\system32\drivers\aswHwid.sys [29168 2015-03-24] ()
R2 aswMonFlt; C:\Windows\system32\drivers\aswMonFlt.sys [88408 2015-03-24] (Avast Software s.r.o.)
R1 aswRdr; C:\Windows\system32\drivers\aswRdr2.sys [93528 2015-03-24] (Avast Software s.r.o.)
R0 aswRvrt; C:\Windows\System32\Drivers\aswRvrt.sys [65736 2015-03-24] ()
R1 aswSnx; C:\Windows\system32\drivers\aswSnx.sys [1047320 2015-03-24] (Avast Software s.r.o.)
R1 aswSP; C:\Windows\system32\drivers\aswSP.sys [442264 2015-03-24] (Avast Software s.r.o.)
R2 aswStm; C:\Windows\system32\drivers\aswStm.sys [136752 2015-03-24] (Avast Software s.r.o.)
R0 aswVmm; C:\Windows\System32\Drivers\aswVmm.sys [271200 2015-03-24] ()
R1 avgtp; C:\Windows\system32\drivers\avgtpx64.sys [45856 2013-06-04] (AVG Technologies)
R2 VBoxAswDrv; C:\Program Files\AVAST \ng\vbox\VBoxAswDrv.sys [273824 2015-03-03] (Avast Software)
U3 a994yucq; C:\Windows\System32\Drivers\a994yucq.sys [0 ] (Advanced Micro Devices) <==== ATTENTION (zero size file/folder)
2015-03-31 20:45 - 2015-03-31 20:45 - 00000000 ____D () C:\Program Files\AVAST Software
2015-03-24 12:53 - 2015-03-24 12:53 - 00364472 _____ (Avast Software s.r.o.) C:\Windows\system32\aswBoot.exe
2015-03-24 12:53 - 2015-03-24 12:53 - 00043112 _____ (Avast Software s.r.o.) C:\Windows\avastSS.scr
2015-03-08 15:24 - 2015-03-08 15:24 - 00000000 __HDC () C:\ProgramData\{68D9EB6A-D28F-437C-ACB3-C801259CFA2B}
2015-03-08 15:23 - 2015-03-08 15:23 - 00000000 __HDC () C:\ProgramData\{D4F46F7B-EA64-43A2-9BE5-84321CB4D190}
2015-03-08 15:22 - 2015-03-08 15:22 - 00000000 __HDC () C:\ProgramData\{90D8CE90-3E6B-4034-A281-BC9F19B60A5B}
2015-03-03 14:45 - 2015-03-24 12:53 - 00003896 _____ () C:\Windows\System32\Tasks\avast! Emergency Update
2015-03-03 14:45 - 2015-03-03 14:45 - 00001516 _____ () C:\Users\Public\Desktop\Avast Free Antivirus.lnk
2015-03-03 14:45 - 2015-03-03 14:45 - 00000000 ____D () C:\Users\Alexis\AppData\Roaming\AVAST Software
2015-03-03 14:45 - 2015-03-03 14:45 - 00000000 ____D () C:\ProgramData\Microsoft\Windows\Start Menu\Programs\AVAST Software
2015-03-03 14:44 - 2015-03-24 12:53 - 01047320 _____ (Avast Software s.r.o.) C:\Windows\system32\Drivers\aswSnx.sys
2015-03-03 14:44 - 2015-03-24 12:53 - 00442264 _____ (Avast Software s.r.o.) C:\Windows\system32\Drivers\aswSP.sys
2015-03-03 14:44 - 2015-03-24 12:53 - 00271200 _____ () C:\Windows\system32\Drivers\aswVmm.sys
2015-03-03 14:44 - 2015-03-24 12:53 - 00136752 _____ (Avast Software s.r.o.) C:\Windows\system32\Drivers\aswStm.sys
2015-03-03 14:44 - 2015-03-24 12:53 - 00093528 _____ (Avast Software s.r.o.) C:\Windows\system32\Drivers\aswRdr2.sys
2015-03-03 14:44 - 2015-03-24 12:53 - 00088408 _____ (Avast Software s.r.o.) C:\Windows\system32\Drivers\aswMonFlt.sys
2015-03-03 14:44 - 2015-03-24 12:53 - 00065736 _____ () C:\Windows\system32\Drivers\aswRvrt.sys
2015-03-03 14:44 - 2015-03-24 12:53 - 00029168 _____ () C:\Windows\system32\Drivers\aswHwid.sys
2015-03-02 10:53 - 2015-03-02 10:53 - 00000167 _____ () C:\Windows\system32\2015-03-02-08-53-26.056-AvastVBoxSVC.exe-4556.log
2015-03-01 14:53 - 2015-03-01 14:53 - 00000167 _____ () C:\Windows\system32\2015-03-01-12-53-26.081-AvastVBoxSVC.exe-4904.log
C:\Users\Alexis\nu_settings.dat
C:\Users\Alexis\Space Phallus.exe
C:\Users\Alexis\Xtremsplit.exe
AV: avast! Antivirus (Disabled - Up to date) {17AD7D40-BA12-9C46-7131-94903A54AD8B}
AS: avast! Antivirus (Disabled - Up to date) {ACCC9CA4-9C28-93C8-4B81-AFE241D3E736}
Task: {8A44D470-5FE6-4930-A3CF-20F269FFC706} - System32\Tasks\avast! Emergency Update => C:\Program Files\AVAST \AvastEmUpdate.exe [2015-03-24] (Avast Software s.r.o.)
C:\Program Files\AVAST
AlternateDataStreams: C:\Users\Alexis\AppData\Local\Temp:SgTbRJqyTdifZULbn0bmOB
AlternateDataStreams: C:\ProgramData\Microsoft:bKyg1Zc2KoxrrM10kxhfMw
AlternateDataStreams: C:\ProgramData\Microsoft:eNDmgd4xpaKsZtOd1Ts
AlternateDataStreams: C:\ProgramData\Microsoft:RitVh5K9INxhehysayAx
AlternateDataStreams: C:\ProgramData\Microsoft:tLaQXEqWysIPqUQQ6upSfCM8OJHE
AlternateDataStreams: C:\ProgramData\TEMP:5C321E34
EmptyTemp:
CMD: bitsadmin /reset /allusers
Save this as fixlist.txt, in the same location as FRST.exe
(https://dl.dropboxusercontent.com/u/73555776/FRSTfix.JPG)
Run FRST and press Fix
On completion a log will be generated please post that
THEN
Download Avast Uninstall Utility (http://www.avast.com/en-gb/uninstall-utility) to your Desktop.
Download the correct version of Avast
Avast Free (http://files.avast.com/iavs9x/avast_free_antivirus_setup.exe)
Avast Pro (http://files.avast.com/iavs9x/avast_pro_antivirus_setup.exe)
Avast Internet Security (http://files.avast.com/iavs9x/avast_internet_security_setup.exe)
Avast Premier (http://files.avast.com/iavs9x/avast_premier_antivirus_setup.exe)
Disconnect from the net
Uninstall Avast via control panel
- Run the uninstall tool and accept the reboot to safe mode
- Once complete reboot your system
- Reinstall Avast
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Ok i ran FRST fix in safe mode with network support to copy your code to fixlist.txt, which gave me ... a blue screen of death. Then I ran it from normal safe mode and it worked. Fixlog joined.
I tried to run avastclear, it gave me the same error.
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Try and install fresh copy now
Download the correct version of Avast
Avast Free (http://files.avast.com/iavs9x/avast_free_antivirus_setup.exe)
Avast Pro (http://files.avast.com/iavs9x/avast_pro_antivirus_setup.exe)
Avast Internet Security (http://files.avast.com/iavs9x/avast_internet_security_setup.exe)
Avast Premier (http://files.avast.com/iavs9x/avast_premier_antivirus_setup.exe)
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Really ? Even if my avast is not uninstalled ?
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I removed the main files and installed drivers, then emptied the temp files so there should be no remnants left
The installers I have linked to are the full ones
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Nope, I dwonloaded tour files but can't launch the setup, I have the stub error once again.
I still have an "AVAST" and an "AVAST Software" directory.
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- Remove all files/folders from avast
- Remove all entries from avast in the registry
- Reboot
- Check if nothing is left
- Run CCleaner and let it remove all non needed (temp) files and such as well as obsolete/wron registry entries
- Reboot
- Install the latest version of avast
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- Remove all files/folders from avast
- Remove all entries from avast in the registry
- Reboot
- Check if nothing is left
- Run CCleaner and let it remove all non needed (temp) files and such as well as obsolete/wron registry entries
- Reboot
- Install the latest version of avast
I did, it worked ! Thank both of you !
I think the main reason to my difficulties was the space in the installation path, it was like C:\Program Files\AVAST \ because I made a mistake when I installed it a long time ago.
Bye,
Ouack
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Good to hear it is solved now.
Take care, stay safe and have a happy Eastern.