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Business Products => Archive (Legacy) => Avast Business => Avast Endpoint Protection => Topic started by: REDACTED on May 26, 2015, 06:39:06 PM

Title: Issue with Settings Password
Post by: REDACTED on May 26, 2015, 06:39:06 PM
Hello All!

My name is Ryan. I installed Avast a couple of months ago and am having trouble accessing the settings section. It's asking for a password I don't have. I've tried every password I would have used and have even tried resetting the account password and nothing is letting me in. Is there a way I can reset that password?
Title: Re: Issue with Settings Password
Post by: Asyn on May 27, 2015, 06:38:59 AM
- Which Avast..?
- Which version..?
Title: Re: Issue with Settings Password
Post by: Avosec-UK on May 27, 2015, 12:05:52 PM
Quote from: Help Desk on May 26, 2015, 06:39:06 PM
Hello All!

My name is Ryan. I installed Avast a couple of months ago and am having trouble accessing the settings section. It's asking for a password I don't have. I've tried every password I would have used and have even tried resetting the account password and nothing is letting me in. Is there a way I can reset that password?

The password would be the same as in the console.

Do you have one?
Title: Re: Issue with Settings Password
Post by: REDACTED on May 27, 2015, 05:35:36 PM
Quote from: Asyn on May 27, 2015, 06:38:59 AM
- Which Avast..?
- Which version..?

It says Avast Free Antivirus 2015 and the vs. says 10.2.2218

Quote from: Avosec-UK on May 27, 2015, 12:05:52 PM

The password would be the same as in the console.

Do you have one?

I'm not sure I know what you mean. Define console please?
Title: Re: Issue with Settings Password
Post by: Avosec-UK on May 27, 2015, 06:00:22 PM
A console is a peace of software for managing the Avast clients on the network from one single interface.

Please open the Microsoft's Service MMC Snap-in and let us know what Avast services do you see there.
Title: Re: Issue with Settings Password
Post by: Asyn on May 28, 2015, 06:27:50 AM
Quote from: Help Desk on May 27, 2015, 05:35:36 PM
Quote from: Asyn on May 27, 2015, 06:38:59 AM
- Which Avast..?
- Which version..?
It says Avast Free Antivirus 2015 and the vs. says 10.2.2218
1. Download Avast Free Antivirus: https://files.avast.com/iavs9x/avast_free_antivirus_setup.exe
2. Follow instructions: https://www.avast.com/uninstall-utility (Run this tool for all prior installed Avast versions..!!)
3. Reinstall Avast with the downloaded installer from point 1.
4. Reboot.
Title: Re: Issue with Settings Password
Post by: REDACTED on May 28, 2015, 06:20:32 PM
Quote from: Avosec-UK on May 27, 2015, 06:00:22 PM
A console is a peace of software for managing the Avast clients on the network from one single interface.

Please open the Microsoft's Service MMC Snap-in and let us know what Avast services do you see there.

It took me a while to figure out what you were talking about. Services.msc is the thing you can type in to get to that. On that list I have Avast Antivirus and AvastVBox COM Service.


Quote from: Asyn on May 27, 2015, 06:38:59 AM
1. Download Avast Free Antivirus: https://files.avast.com/iavs9x/avast_free_antivirus_setup.exe
2. Follow instructions: https://www.avast.com/uninstall-utility (Run this tool for all prior installed Avast versions..!!)
3. Reinstall Avast with the downloaded installer from point 1.
4. Reboot.
That's the only way to change the pass?
Title: Re: Issue with Settings Password
Post by: Asyn on May 29, 2015, 05:17:56 AM
Quote from: Help Desk on May 28, 2015, 06:20:32 PM
That's the only way to change the pass?
If you forgot your PW, yes.
Title: Re: Issue with Settings Password
Post by: REDACTED on June 04, 2015, 08:30:43 PM
Quote from: Asyn on May 29, 2015, 05:17:56 AM
Quote from: Help Desk on May 28, 2015, 06:20:32 PM
That's the only way to change the pass?
If you forgot your PW, yes.

Thank you sir! Admin can make this as closed if they're like.
Title: Re: Issue with Settings Password
Post by: Asyn on June 05, 2015, 05:55:08 AM
You're welcome.