Avast WEBforum
Other => General Topics => Topic started by: REDACTED on August 18, 2015, 05:05:10 AM
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My scans using Avast! Say that I "Have some problems in my network". I went to try to look for the problem by clicking on "Resolve All". When I clicked on it, it takes me to a page that reads:
"Smart Scan Home Network Security". The word "Loading" is in the middle of the screen with a spinning wheel, but it just sits there and does nothing. Nothing gets loaded. Same with "Scanning Performance Issues".
I had to remove Avast! Free then reload it, and ever since I did this my computer has been messed up. Slow, sluggish, can't watch You Tube videos or videos on the news or Facebook without interruption or they will not play at all. I contacted my Network ISP, Time Earner Cable, and they told me that I have to get rid of Avast! and download the latest McAfee free anti virus because Avast isn't compatible with Time Warner and they recommend McAfee. I do not want McAfee Free, I want to keep Avast! Free.
My scans using Avast! Say that I "Have some problems in my network".
I called Avast! technical Support, and they are backed up half an hour, and my time is limited.
Anyone ever heard this before?
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I've never had this problem. When you run a "Smart Scan" it always shows you have network issues. Are you sure you correctly uninstalled Avast! Free Antivirus?
Please navigate to the "Uninstall or Change a Program" menu.
Find to "Avast Free Antivirus".
Right click it, and select Uninstall.
Please wait for it to uninstall.
When it has successfully uninstalled, please make sure that there are no other Antivirus Programs installed into your computer.
To be sure there are no Antivirus Programs installed onto your computer, navigate to the Security Center of your computer. On most computers, you can click the Start Menu, click on the search bar and type "Security Center". It looks like the User Account Control symbol, I believe.
Upon navigating to the Security Center, be sure Malware Protection reads red. If it doesn't, check to see what is installed. If it says Windows Defender, which it might, I believe; Ignore it. That's okay.
Once you have uninstalled Avast and made sure you have no other Antivirus Software installed, please Reboot your computer.
Once your computer is back at the main menu, reinstall Avast! Free Antivirus.
I hope this works. I tried to make the list in as much depth as I can, sorry if it's a bit much to read. ^^;
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Thanks very much for your comment, Ix.
I cannot be certain that I uninstalled Avast! free, but I thought that I did.
My computer is 10 years old, bought it in 2005, so, I am not certain that what you instructed me to do will work, but I will give it a try as best I can. I'm not very savvy when it comes to computers, other than basics. As far as I know, I do not have any other anti virus programs running on my PC. I still have some remnants that I can't seem to get rid of, of AVG, but I did download their removal program, so, whatever is left behind probably isn't having any effect on my PC.
Well, here goes...
Thanks again!
Steve
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When you uninstalled Avast did you use the utility ?
Download Avast Uninstall Utility (http://www.avast.com/en-gb/uninstall-utility) to your Desktop.
Download the correct version of Avast
Avast Free (http://files.avast.com/iavs9x/avast_free_antivirus_setup.exe)
Avast Pro (http://files.avast.com/iavs9x/avast_pro_antivirus_setup.exe)
Avast Internet Security (http://files.avast.com/iavs9x/avast_internet_security_setup.exe)
Avast Premier (http://files.avast.com/iavs9x/avast_premier_antivirus_setup.exe)
Disconnect from the net
Uninstall Avast via control panel
- Run the uninstall tool and accept the reboot to safe mode
- Once complete reboot your system
- Reinstall Avast
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I have no problems with Time Warner Cable. I have 3 laptops with AIS 10.3.2225, and 3 Android devices with AMS Free. As TWC furnishes McAfee to it's subscribers for free, of course that is all that they will support. All other security programs are "not compatible".
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Hi essexboy,
Actually, I did not use the uninstall utility. I didn't know about it until you just mentioned it. Thanks so much for this information.
I just followed your instructions, and downloaded the uninstall utility. A window popped up telling me that I should run it using Safe Mode.
Am I first supposed to physically uninstall Avast Free in the "Add/Remove programs" in my control panel, then run the Uninstall Utility in the Safe Mode, as recommended, then download the correct version( in my case, this would be Avast Free), then disconnect from the Internet, then Uninstall what I just downloaded via the control panel, then run the uninstall panel in safe mode, after it's completely uninstalled, reboot my PC, then reinstall Avast Free?
I just want to make certain I am following you correctly.
Thanks ever so much.
Steve
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I have no problems with Time Warner Cable. I have 3 laptops with AIS 10.3.2225, and 3 Android devices with AMS Free. As TWC furnishes McAfee to it's subscribers for free, of course that is all that they will support. All other security programs are "not compatible".
Thanks for your response, GopherJohn. My PC is only a 32 bit, and I cannot download McAfee supplied by Time Warner because Internet Explorer 7 or higher needs to be installed, and unless a person has a 64 bit PC, Internet Explorer 7 or higher cannot be installed. That's what I discovered, and like I said, I don't want to switch from Avast! Free.
Thanks so much,
Steve
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Hi essexboy,
Actually, I did not use the uninstall utility. I didn't know about it until you just mentioned it. Thanks so much for this information.
I just followed your instructions, and downloaded the uninstall utility. A window popped up telling me that I should run it using Safe Mode.
Am I first supposed to physically uninstall Avast Free in the "Add/Remove programs" in my control panel, then run the Uninstall Utility in the Safe Mode, as recommended, then download the correct version( in my case, this would be Avast Free), then disconnect from the Internet, then Uninstall what I just downloaded via the control panel, then run the uninstall panel in safe mode, after it's completely uninstalled, reboot my PC, then reinstall Avast Free?
I just want to make certain I am following you correctly.
Thanks ever so much.
Steve
Just follow the steps Essexboy laid out one at a time in the order he laid them out.
Take your time, one at a time. :)
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Hi schmidthouse,
Okay, thanks ever so much. Will do. :)
Steve
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Hi schmidthouse,
Okay, thanks ever so much. Will do. :)
Steve
You're welcome.
Report back when you're finished and all is resolved. :)
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Well...now I have another problem.
When I tried to go into Safe Mode and start the utility, a window popped up that says:
" Attention!:
The necessary registration could not be completed".
If this is in reference to my not having registered with Avast...Avast will not connect when I try to register. It is saying that I have 23 days remaining to register/ All I get when I click on "Register" is the word "Loading" accompanied with an animated spinning wheel and it just sits here and does that.
I really screwed something up when I went through all that trouble with uninstalling my Avast! Free as instructed by Time Warner who told me that my issue with videos not playing and such, is because I am using a different anti virus program and not McAfee. : (
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Nope it is something different
Lets recap .. Avast was uninstalled via control panel
The utility was run and the change to safe mode was as expected
The registration popup then appears ? This is to do with internal registration of the programme within windows
I can manually remove the remainder of Avast for you and then help set it up
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Okay, thanks.
Avast was uninstalled when I went to Add/Remove programs, through the control panel.
I then rebooted the computer as it asked me to do now or later.
I then clicked on the Avast Utility icon on mt desktop, opened it, clicked on Run.
It told me that I need to run in safe mode, and told me to click on Yes to continue to Safe mode. I assume I went into Safe Mode when none of the desktop icons loaded onto the desktop.
The computer rebooted, this time without any desktop icons loaded onto the desktop.
I had to leave for 2 hours, and now I cannot remember what I did after that, but somewhere in here is when I clicked on something that popped up, and when I did, the registration window popped up.
I also did a "Search" typing Avast into the Search window, to see what, if anything, comes up, and 119 different things came up that are obviously still in my computer. Some of them date back to November 2013.
Did you mean that you can take control of my PC and clean out this 119?
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No I can run a scanner which will show me any file locations, I can then write a script to remove said files
How is the computer behaving at the moment ?
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Hi,
The computer I am afraid to do anything with, other than using this forum. I just spoke with an Avast rep from tech support and he told me it's a network issue.
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OK lets have a look
Could you let me know what the exact problems are that you are experiencing
Please download Farbar Recovery Scan Tool (http://www.geekstogo.com/forum/files/file/435-frst-farbars-recovery-scan-tool/) and save it to your Desktop.
Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.
- Right click to run as administrator (XP users click run after receipt of Windows Security Warning - Open File). When the tool opens click Yes to disclaimer.
- Select additions at the bottom
- Press Scan button.
(https://dl.dropboxusercontent.com/u/73555776/frst.JPG)
- It will produce a log called FRST.txt in the same directory the tool is run from.
- Please attach both logs generated.
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OK lets have a look
Could you let me know what the exact problems are that you are experiencing
Please download Farbar Recovery Scan Tool (http://www.geekstogo.com/forum/files/file/435-frst-farbars-recovery-scan-tool/) and save it to your Desktop.
Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.
- Right click to run as administrator (XP users click run after receipt of Windows Security Warning - Open File). When the tool opens click Yes to disclaimer.
- Select additions at the bottom
- Press Scan button.
(https://dl.dropboxusercontent.com/u/73555776/frst.JPG)
- It will produce a log called FRST.txt in the same directory the tool is run from.
- Please attach both logs generated.
I should tell you that I am still using Windows XP. Could this be causing a problem?
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Nope :)
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Okay, great!
To answer your question, what problems am I experiencing, can you scroll back and read my first post? That is a basic summary, beginning with when I contacted Time Warner, due to Avast telling me that I have a problem with my Network, then TW telling me that I need to get rid of Avast and they sent me a link that took me to McAfee for a free download, because nothing but McAfee anti virus is compatible with them. Since my PC is only a 32 bit, and I have to use Internet Explorer to download McAfee, and since I have a 32 bit PC, I was unable to download anything beyond the Internet Explorer 6 that came with my PC. I use Mozzilla Firefox or DuckDuckGo as my browsers, so as soon as Time Warner discovered this, they basically said I am out of luck.
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OK they are talking out of that area where the sun does not shine
Network is totally blind as far as antivirus etc are concerned
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OK they are talking out of that area where the sun does not shine
Nicely put, are you sure you're not a politician/ ;)
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OK they are talking out of that area where the sun does not shine
Network is totally blind as far as antivirus etc are concerned
Yes, I got the same impression. It was very frustrating when I had to tell the technician that I cannot download Internet Explorer 7 or higher, due to having only a 32 bit PC, and that without that I can't download the link they sent to me of McAfee free. I had to repeat that several times and when it finally sunk in he just said, without the download you are out of luck.
What started the problem I am having now with my Avast is, after I followed their instructions and removed Avast from my PC and all that, and after I discovered that I cannot download IE 7 or higher, I immediately went to Avast to download and reinstall it. When I did this, THIS is when the problems began, and from corresponding with you and the others helping me here, I have to remove all the left over stuff from my original installation that was lerft behind when I uninstalled it--and this is what you are trying to help me with. Is this correct?
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Yep that's it, remove all residue and start again
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Okay, great thanks.
Can we go back to where you were asking me to download the Farbar Recovery Tool?
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Please download Farbar Recovery Scan Tool (http://www.geekstogo.com/forum/files/file/435-frst-farbars-recovery-scan-tool/) and save it to your Desktop.
Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.
- Right click to run as administrator (XP users click run after receipt of Windows Security Warning - Open File). When the tool opens click Yes to disclaimer.
- Select additions at the bottom
- Press Scan button.
(https://dl.dropboxusercontent.com/u/73555776/frst.JPG)
- It will produce a log called FRST.txt in the same directory the tool is run from.
- Please attach both logs generated.
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Thanks! Here are the results of the Farbar Scan:
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Please download Farbar Recovery Scan Tool (http://www.geekstogo.com/forum/files/file/435-frst-farbars-recovery-scan-tool/) and save it to your Desktop.
Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.
- Right click to run as administrator (XP users click run after receipt of Windows Security Warning - Open File). When the tool opens click Yes to disclaimer.
- Select additions at the bottom
- Press Scan button.
(https://dl.dropboxusercontent.com/u/73555776/frst.JPG)
- It will produce a log called FRST.txt in the same directory the tool is run from.
- Please attach both logs generated.
This is the first of the two pages that came up:
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There may now be some delay time zone differences - it is almost 11:40 PM and essexboy is likely to be in bed now - he should be back online again tomorrow.
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There may now be some delay time zone differences - it is almost 11:40 PM and essexboy is likely to be in bed now - he should be back online again tomorrow.
Hi DavidR,
Thanks ever so much for letting me know. I'll check back tomorrow.
Have a good rest of the day.
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First you must install SP3
https://www.microsoft.com/en-us/download/details.aspx?id=24
OK this fix must be run from safe mode with networking
Do you know how to get there ?
Reboot the computer and repeatedly press F8
Then on the menu that appears select safe mode with networking
CAUTION : This fix is only valid for this specific machine, using it on another may break your computer
Open notepad and copy/paste the text in the quotebox below into it:
CreateRestorePoint:
HKLM\...\Run: [AvastUI.exe] => C:\Program Files\AVAST Software\Avast\AvastUI.exe [6109776 2015-08-18] (AVAST Software)
AppInit_DLLs: c:\progra~1\searchprotect\searchprotect\bin\spvc32loader.dll => c:\progra~1\searchprotect\searchprotect\bin\spvc32loader.dll File not found
Startup: C:\Documents and Settings\All Users\Start Menu\Programs\Startup\run_startmenu.cmd [2014-12-04] ()
ShellIconOverlayIdentifiers: [00avast] -> {472083B0-C522-11CF-8763-00608CC02F24} => C:\Program Files\AVAST Software\Avast\ashShell.dll [2015-08-18] (AVAST Software)
HKLM\SOFTWARE\Microsoft\Internet Explorer\AboutURLs,Tabs: "hxxp://rocket-find.com/?f=2&a=rckt_suma_14_30_ff&cd=2XzuyEtN2Y1L1QzutDtDtCtCtDzytCtDyC0EyByE0DyCyB0CtN0D0Tzu0SzytAzztN1L2XzutAtFtDtFtBtFtDtN1L1CzutCyEtBzytDyD1V1TtN1L1G1B1V1N2Y1L1Qzu2StB0FyEtD0DtDtCyBtGtAtD0AtDtGyByC0AzztGtA0D0FzztGtBtDyDyD0ByC0EyDyByCyDyD2QtN1M1F1B2Z1V1N2Y1L1Qzu2SzyyEyB0AyCzytC0AtGtCtD0BtAtGyE0D0EtCtGzz0DtCzytGtByByByE0Fzz0C0EtCtDtByE2Q&cr=825692496&ir=" <======= ATTENTION
SearchScopes: HKU\S-1-5-21-2280073321-2908612203-3525120294-1003 -> {c25e19ed-ee43-4b29-bbae-109bd4dccb4d} URL = hxxp://rocket-find.com/results.php?f=4&q={searchTerms}&a=rckt_suma_14_30_ff&cd=2XzuyEtN2Y1L1QzutDtDtCtCtDzytCtDyC0EyByE0DyCyB0CtN0D0Tzu0SzytAzztN1L2XzutAtFtDtFtBtFtDtN1L1CzutCyEtBzytDyD1V1TtN1L1G1B1V1N2Y1L1Qzu2StB0FyEtD0DtDtCyBtGtAtD0AtDtGyByC0AzztGtA0D0FzztGtBtDyDyD0ByC0EyDyByCyDyD2QtN1M1F1B2Z1V1N2Y1L1Qzu2SzyyEyB0AyCzytC0AtGtCtD0BtAtGyE0D0EtCtGzz0DtCzytGtByByByE0Fzz0C0EtCtDtByE2Q&cr=825692496&ir=
Toolbar: HKU\.DEFAULT -> No Name - {0B53EAC3-8D69-4B9E-9B19-A37C9A5676A7} - No File
Toolbar: HKU\.DEFAULT -> No Name - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - No File
Toolbar: HKU\.DEFAULT -> No Name - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - No File
Toolbar: HKU\.DEFAULT -> No Name - {2318C2B1-4965-11D4-9B18-009027A5CD4F} - No File
Toolbar: HKU\S-1-5-21-2280073321-2908612203-3525120294-1003 -> No Name - {0B53EAC3-8D69-4B9E-9B19-A37C9A5676A7} - No File
Toolbar: HKU\S-1-5-21-2280073321-2908612203-3525120294-1003 -> No Name - {2318C2B1-4965-11D4-9B18-009027A5CD4F} - No File
FF HKLM\...\Firefox\Extensions: [wrc@avast.com] - C:\Program Files\AVAST Software\Avast\WebRep\FF
CHR HKLM\...\Chrome\Extension: [bpegkgagfojjbcpkihigfmkojdmmimdf] - <no Path\update_url>
CHR HKLM\...\Chrome\Extension: [ehgldbbpchgpcfagfpfjgoomddhccfgh] - <no Path\update_url>
CHR HKLM\...\Chrome\Extension: [gomekmidlodglbbmalcneegieacbdmki] - C:\Program Files\AVAST Software\Avast\WebRep\Chrome\aswWebRepChrome.crx [2015-08-18]
CHR HKLM\...\Chrome\Extension: [jbolfgndggfhhpbnkgnpjkfhinclbigj] - <no Path\update_url>
R2 avast! Antivirus; C:\Program Files\AVAST Software\Avast\AvastSvc.exe [146600 2015-08-18] (AVAST Software)
R2 aswHwid; C:\WINDOWS\system32\drivers\aswHwid.sys [24016 2015-08-18] (AVAST Software)
R2 aswMonFlt; C:\WINDOWS\system32\drivers\aswMonFlt.sys [76000 2015-08-18] (AVAST Software)
R1 aswRdr; C:\WINDOWS\system32\drivers\aswRdr.sys [55200 2015-08-18] (AVAST Software)
R5 aswRvrt; C:\WINDOWS\system32\Drivers\aswRvrt.sys [49776 2015-08-18] (AVAST Software)
R1 aswSnx; C:\WINDOWS\system32\drivers\aswSnx.sys [788784 2015-08-18] (AVAST Software)
R1 aswSP; C:\WINDOWS\system32\drivers\aswSP.sys [433264 2015-08-18] (AVAST Software)
R3 aswStmXP; C:\WINDOWS\system32\drivers\aswStmXP.sys [161472 2015-08-18] (AVAST Software)
S3 aswTdi; C:\WINDOWS\system32\drivers\aswTdi.sys [57888 2015-08-18] (AVAST Software)
R5 aswVmm; C:\WINDOWS\system32\Drivers\aswVmm.sys [208664 2015-08-18] (AVAST Software)
2015-08-18 16:55 - 2015-08-18 16:55 - 00001689 _____ C:\Documents and Settings\All Users\Desktop\Avast Free Antivirus.lnk
2015-08-18 16:55 - 2015-08-18 16:55 - 00000000 ____D C:\Documents and Settings\Owner\Application Data\AVAST Software
2015-08-18 16:55 - 2015-08-18 16:55 - 00000000 ____D C:\Documents and Settings\All Users\Start Menu\Programs\AVAST Software
2015-08-18 16:54 - 2015-08-19 16:54 - 00000314 ____H C:\WINDOWS\Tasks\avast! Emergency Update.job
2015-08-18 16:50 - 2015-08-18 16:50 - 00788784 _____ (AVAST Software) C:\WINDOWS\system32\Drivers\aswSnx.sys
2015-08-18 16:50 - 2015-08-18 16:50 - 00433264 _____ (AVAST Software) C:\WINDOWS\system32\Drivers\aswSP.sys
2015-08-18 16:50 - 2015-08-18 16:50 - 00313472 _____ (AVAST Software) C:\WINDOWS\system32\aswBoot.exe
2015-08-18 16:50 - 2015-08-18 16:50 - 00208664 _____ (AVAST Software) C:\WINDOWS\system32\Drivers\aswVmm.sys
2015-08-18 16:50 - 2015-08-18 16:50 - 00161472 _____ (AVAST Software) C:\WINDOWS\system32\Drivers\aswStmXP.sys
2015-08-18 16:50 - 2015-08-18 16:50 - 00076000 _____ (AVAST Software) C:\WINDOWS\system32\Drivers\aswMonFlt.sys
2015-08-18 16:50 - 2015-08-18 16:50 - 00057888 _____ (AVAST Software) C:\WINDOWS\system32\Drivers\aswTdi.sys
2015-08-18 16:50 - 2015-08-18 16:50 - 00055200 _____ (AVAST Software) C:\WINDOWS\system32\Drivers\aswRdr.sys
2015-08-18 16:50 - 2015-08-18 16:50 - 00049776 _____ (AVAST Software) C:\WINDOWS\system32\Drivers\aswRvrt.sys
2015-08-18 16:50 - 2015-08-18 16:50 - 00043112 _____ (AVAST Software) C:\WINDOWS\avastSS.scr
2015-08-18 16:50 - 2015-08-18 16:50 - 00024016 _____ (AVAST Software) C:\WINDOWS\system32\Drivers\aswHwid.sys
2015-08-18 16:44 - 2015-08-18 16:44 - 00000000 ____D C:\Program Files\AVAST Software
2015-08-18 10:26 - 2015-08-18 10:26 - 05961160 _____ (AVAST Software) C:\Documents and Settings\Owner\Desktop\avastclear.exe
Reg: reg delete HKLM\SOFTWARE\Policies\Microsoft\Windows\IPSec\Policy\Local /f
Reg: reg add HKLM\SOFTWARE\Policies\Microsoft\Windows\IPSec\Policy\Local /f
Reg: Reg Delete "HKLM\SOFTWARE\Microsoft\Shared Tools\MSConfig\startupreg" /F
Reg: Reg Add "HKLM\SOFTWARE\Microsoft\Shared Tools\MSConfig\startupreg" /F
RemoveProxy:
CMD: netsh advfirewall reset
CMD: netsh advfirewall set allprofiles state ON
CMD: ipconfig /flushdns
CMD: netsh winsock reset catalog
CMD: netsh int ip reset c:\resetlog.txt
CMD: ipconfig /release
CMD: ipconfig /renew
CMD: netsh int ipv4 reset
CMD: netsh int ipv6 reset
EmptyTemp:
CMD: bitsadmin /reset /allusers
Save this as fixlist.txt, in the same location as FRST.exe
(https://dl.dropboxusercontent.com/u/73555776/FRSTfix.JPG)
Run FRST and press Fix
On completion a log will be generated please post that
THEN
Download Avast Uninstall Utility (http://www.avast.com/en-gb/uninstall-utility) to your Desktop.
Download the correct version of Avast
Avast Free (http://files.avast.com/iavs9x/avast_free_antivirus_setup.exe)
Avast Pro (http://files.avast.com/iavs9x/avast_pro_antivirus_setup.exe)
Avast Internet Security (http://files.avast.com/iavs9x/avast_internet_security_setup.exe)
Avast Premier (http://files.avast.com/iavs9x/avast_premier_antivirus_setup.exe)
Disconnect from the net
Uninstall Avast via control panel
- Run the uninstall tool and accept the reboot to safe mode
- Once complete reboot your system
- Reinstall Avast
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Thanks ever so much for these instructions, and for looking over the stuff I sent you.
I am really nervous about doing all of this but will try. Always I am afraid of messing up the computer beyond my control. I hope I can do all of this, lol.
I'll let you know the outcome. And again, thanks ever so much for all your help!
Steve
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You do need SP3 though as your system is full of security holes at the moment
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Okay, thanks. I am trying to download it as I type, but have run into a snag.
When I click on the link you posted, to take me to Microsoft to download SP3, I am taken to the page(attachment) that tells me I need IE 5 or higher. I have IE 6, but since Microsoft no longer does updates for 6, I cannot use IE to download the SP3.
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You do need SP3 though as your system is full of security holes at the moment
This is the other page that came up. I clicked on the option that says "recommended" which took me to the page I just sent moments ago. I didn't know what to do out of fear of doing the wrong thing.
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OK give me half an hour and I should have it on my dropbox for you.... So hold off 'till then :)
Or you can click the radio button that says proceed with this download
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Okay, I'll try the radio button. When I clicked on "Proceed with download" it took me to this page(attachment) and the top option is about IE 8, the bottom is a tool that checks my PC for infections and such. I didn't want to proceed beyond this point w/o checking with you first.
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On the right should be a no thanks button press that
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Ok. :)
One thing...I am using XP, 32 bit, and IE will not allow me to download 7 or higher because of this. Is this going to be a problem?
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Have you managed to download it ? As dropbox has blocked me from uploading it
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It is downloading as we speak. Still has 11 minutes to go. Can you look up at my previous message to you moments ago?
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IE 8 is the highest you can go http://windows.microsoft.com/en-GB/internet-explorer/products/ie-8/system-requirements
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IE 8 is the highest you can go http://windows.microsoft.com/en-GB/internet-explorer/products/ie-8/system-requirements
Confirmed IE8 is the highest available for winXP SP2/SP3, though I don't use it.
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I discovered that in order to download 7 or higher, I would have to have 64 bit instead of 32 bit XP. I don't use IE either. I use Firefox or DuckDuckGo.
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IE is integral to windows.. On the page I linked there is a download link on the top right
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I discovered that in order to download 7 or higher, I would have to have 64 bit instead of 32 bit XP. I don't use IE either. I use Firefox or DuckDuckGo.
My version of IE 8 on my XP Pro SP3 is 32bit.
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Ok! Success! SP3 is downloaded onto my PC!! Thank you, essexboy!
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Thanks to you and essexboy for letting me know.
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OK install SP 3 (and IE 8 :) )
Then run the FRST fix from safe mode
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Woops! My error! Windows is doing updates of whatever it is that I have done here. It's only at 7%.
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First you must install SP3
https://www.microsoft.com/en-us/download/details.aspx?id=24
OK this fix must be run from safe mode with networking
Do you know how to get there ?
Reboot the computer and repeatedly press F8
Then on the menu that appears select safe mode with networking
CAUTION : This fix is only valid for this specific machine, using it on another may break your computer
Open notepad and copy/paste the text in the quotebox below into it:
CreateRestorePoint:
HKLM\...\Run: [AvastUI.exe] => C:\Program Files\AVAST Software\Avast\AvastUI.exe [6109776 2015-08-18] (AVAST Software)
AppInit_DLLs: c:\progra~1\searchprotect\searchprotect\bin\spvc32loader.dll => c:\progra~1\searchprotect\searchprotect\bin\spvc32loader.dll File not found
Startup: C:\Documents and Settings\All Users\Start Menu\Programs\Startup\run_startmenu.cmd [2014-12-04] ()
ShellIconOverlayIdentifiers: [00avast] -> {472083B0-C522-11CF-8763-00608CC02F24} => C:\Program Files\AVAST Software\Avast\ashShell.dll [2015-08-18] (AVAST Software)
HKLM\SOFTWARE\Microsoft\Internet Explorer\AboutURLs,Tabs: "hxxp://rocket-find.com/?f=2&a=rckt_suma_14_30_ff&cd=2XzuyEtN2Y1L1QzutDtDtCtCtDzytCtDyC0EyByE0DyCyB0CtN0D0Tzu0SzytAzztN1L2XzutAtFtDtFtBtFtDtN1L1CzutCyEtBzytDyD1V1TtN1L1G1B1V1N2Y1L1Qzu2StB0FyEtD0DtDtCyBtGtAtD0AtDtGyByC0AzztGtA0D0FzztGtBtDyDyD0ByC0EyDyByCyDyD2QtN1M1F1B2Z1V1N2Y1L1Qzu2SzyyEyB0AyCzytC0AtGtCtD0BtAtGyE0D0EtCtGzz0DtCzytGtByByByE0Fzz0C0EtCtDtByE2Q&cr=825692496&ir=" <======= ATTENTION
SearchScopes: HKU\S-1-5-21-2280073321-2908612203-3525120294-1003 -> {c25e19ed-ee43-4b29-bbae-109bd4dccb4d} URL = hxxp://rocket-find.com/results.php?f=4&q={searchTerms}&a=rckt_suma_14_30_ff&cd=2XzuyEtN2Y1L1QzutDtDtCtCtDzytCtDyC0EyByE0DyCyB0CtN0D0Tzu0SzytAzztN1L2XzutAtFtDtFtBtFtDtN1L1CzutCyEtBzytDyD1V1TtN1L1G1B1V1N2Y1L1Qzu2StB0FyEtD0DtDtCyBtGtAtD0AtDtGyByC0AzztGtA0D0FzztGtBtDyDyD0ByC0EyDyByCyDyD2QtN1M1F1B2Z1V1N2Y1L1Qzu2SzyyEyB0AyCzytC0AtGtCtD0BtAtGyE0D0EtCtGzz0DtCzytGtByByByE0Fzz0C0EtCtDtByE2Q&cr=825692496&ir=
Toolbar: HKU\.DEFAULT -> No Name - {0B53EAC3-8D69-4B9E-9B19-A37C9A5676A7} - No File
Toolbar: HKU\.DEFAULT -> No Name - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - No File
Toolbar: HKU\.DEFAULT -> No Name - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - No File
Toolbar: HKU\.DEFAULT -> No Name - {2318C2B1-4965-11D4-9B18-009027A5CD4F} - No File
Toolbar: HKU\S-1-5-21-2280073321-2908612203-3525120294-1003 -> No Name - {0B53EAC3-8D69-4B9E-9B19-A37C9A5676A7} - No File
Toolbar: HKU\S-1-5-21-2280073321-2908612203-3525120294-1003 -> No Name - {2318C2B1-4965-11D4-9B18-009027A5CD4F} - No File
FF HKLM\...\Firefox\Extensions: [wrc@avast.com] - C:\Program Files\AVAST Software\Avast\WebRep\FF
CHR HKLM\...\Chrome\Extension: [bpegkgagfojjbcpkihigfmkojdmmimdf] - <no Path\update_url>
CHR HKLM\...\Chrome\Extension: [ehgldbbpchgpcfagfpfjgoomddhccfgh] - <no Path\update_url>
CHR HKLM\...\Chrome\Extension: [gomekmidlodglbbmalcneegieacbdmki] - C:\Program Files\AVAST Software\Avast\WebRep\Chrome\aswWebRepChrome.crx [2015-08-18]
CHR HKLM\...\Chrome\Extension: [jbolfgndggfhhpbnkgnpjkfhinclbigj] - <no Path\update_url>
R2 avast! Antivirus; C:\Program Files\AVAST Software\Avast\AvastSvc.exe [146600 2015-08-18] (AVAST Software)
R2 aswHwid; C:\WINDOWS\system32\drivers\aswHwid.sys [24016 2015-08-18] (AVAST Software)
R2 aswMonFlt; C:\WINDOWS\system32\drivers\aswMonFlt.sys [76000 2015-08-18] (AVAST Software)
R1 aswRdr; C:\WINDOWS\system32\drivers\aswRdr.sys [55200 2015-08-18] (AVAST Software)
R5 aswRvrt; C:\WINDOWS\system32\Drivers\aswRvrt.sys [49776 2015-08-18] (AVAST Software)
R1 aswSnx; C:\WINDOWS\system32\drivers\aswSnx.sys [788784 2015-08-18] (AVAST Software)
R1 aswSP; C:\WINDOWS\system32\drivers\aswSP.sys [433264 2015-08-18] (AVAST Software)
R3 aswStmXP; C:\WINDOWS\system32\drivers\aswStmXP.sys [161472 2015-08-18] (AVAST Software)
S3 aswTdi; C:\WINDOWS\system32\drivers\aswTdi.sys [57888 2015-08-18] (AVAST Software)
R5 aswVmm; C:\WINDOWS\system32\Drivers\aswVmm.sys [208664 2015-08-18] (AVAST Software)
2015-08-18 16:55 - 2015-08-18 16:55 - 00001689 _____ C:\Documents and Settings\All Users\Desktop\Avast Free Antivirus.lnk
2015-08-18 16:55 - 2015-08-18 16:55 - 00000000 ____D C:\Documents and Settings\Owner\Application Data\AVAST Software
2015-08-18 16:55 - 2015-08-18 16:55 - 00000000 ____D C:\Documents and Settings\All Users\Start Menu\Programs\AVAST Software
2015-08-18 16:54 - 2015-08-19 16:54 - 00000314 ____H C:\WINDOWS\Tasks\avast! Emergency Update.job
2015-08-18 16:50 - 2015-08-18 16:50 - 00788784 _____ (AVAST Software) C:\WINDOWS\system32\Drivers\aswSnx.sys
2015-08-18 16:50 - 2015-08-18 16:50 - 00433264 _____ (AVAST Software) C:\WINDOWS\system32\Drivers\aswSP.sys
2015-08-18 16:50 - 2015-08-18 16:50 - 00313472 _____ (AVAST Software) C:\WINDOWS\system32\aswBoot.exe
2015-08-18 16:50 - 2015-08-18 16:50 - 00208664 _____ (AVAST Software) C:\WINDOWS\system32\Drivers\aswVmm.sys
2015-08-18 16:50 - 2015-08-18 16:50 - 00161472 _____ (AVAST Software) C:\WINDOWS\system32\Drivers\aswStmXP.sys
2015-08-18 16:50 - 2015-08-18 16:50 - 00076000 _____ (AVAST Software) C:\WINDOWS\system32\Drivers\aswMonFlt.sys
2015-08-18 16:50 - 2015-08-18 16:50 - 00057888 _____ (AVAST Software) C:\WINDOWS\system32\Drivers\aswTdi.sys
2015-08-18 16:50 - 2015-08-18 16:50 - 00055200 _____ (AVAST Software) C:\WINDOWS\system32\Drivers\aswRdr.sys
2015-08-18 16:50 - 2015-08-18 16:50 - 00049776 _____ (AVAST Software) C:\WINDOWS\system32\Drivers\aswRvrt.sys
2015-08-18 16:50 - 2015-08-18 16:50 - 00043112 _____ (AVAST Software) C:\WINDOWS\avastSS.scr
2015-08-18 16:50 - 2015-08-18 16:50 - 00024016 _____ (AVAST Software) C:\WINDOWS\system32\Drivers\aswHwid.sys
2015-08-18 16:44 - 2015-08-18 16:44 - 00000000 ____D C:\Program Files\AVAST Software
2015-08-18 10:26 - 2015-08-18 10:26 - 05961160 _____ (AVAST Software) C:\Documents and Settings\Owner\Desktop\avastclear.exe
Reg: reg delete HKLM\SOFTWARE\Policies\Microsoft\Windows\IPSec\Policy\Local /f
Reg: reg add HKLM\SOFTWARE\Policies\Microsoft\Windows\IPSec\Policy\Local /f
Reg: Reg Delete "HKLM\SOFTWARE\Microsoft\Shared Tools\MSConfig\startupreg" /F
Reg: Reg Add "HKLM\SOFTWARE\Microsoft\Shared Tools\MSConfig\startupreg" /F
RemoveProxy:
CMD: netsh advfirewall reset
CMD: netsh advfirewall set allprofiles state ON
CMD: ipconfig /flushdns
CMD: netsh winsock reset catalog
CMD: netsh int ip reset c:\resetlog.txt
CMD: ipconfig /release
CMD: ipconfig /renew
CMD: netsh int ipv4 reset
CMD: netsh int ipv6 reset
EmptyTemp:
CMD: bitsadmin /reset /allusers
Save this as fixlist.txt, in the same location as FRST.exe
(https://dl.dropboxusercontent.com/u/73555776/FRSTfix.JPG)
Run FRST and press Fix
On completion a log will be generated please post that
THEN
Download Avast Uninstall Utility (http://www.avast.com/en-gb/uninstall-utility) to your Desktop.
Download the correct version of Avast
Avast Free (http://files.avast.com/iavs9x/avast_free_antivirus_setup.exe)
Avast Pro (http://files.avast.com/iavs9x/avast_pro_antivirus_setup.exe)
Avast Internet Security (http://files.avast.com/iavs9x/avast_internet_security_setup.exe)
Avast Premier (http://files.avast.com/iavs9x/avast_premier_antivirus_setup.exe)
Disconnect from the net
Uninstall Avast via control panel
- Run the uninstall tool and accept the reboot to safe mode
- Once complete reboot your system
- Reinstall Avast
----------
Well...now I have *REALLY* screwed things up. I came back here to see what to do next and I discovered that I forgot to download the SP3 link you sent me while in Safe Mode, and downloaded it in the regular mode.
Does this mean I just messed everything up?
-
I would imagine/assume given the time zone differences, in Europe that Essexboy is now off line.
He will be back in the AM. :)
-
Nope SP3 needs to be installed in normal mode, it is just the FRST fix that needs to be run in safe mode
-
Whew! Thank you! I thought I blew it, big time. I thought that I did download the XP Service pack,(SP3) which includes Internet Explorer because it took a few hours for everything to be downloaded onto my computer, and I now have IE 8. I clicked on this link that you sent: https://www.microsoft.com/en-us/download/details.aspx?id=24 and downloaded the contents.
I have been able to follow all your instructions and I believe I've completed everything except downloading SP3, and I just re-read your instructions above where you asked me if I know how to get there. Unfortunately, I don't. :( Would you be able to direct me to that link? Also, I want to tell you how much I deeply appreciate you taking all the time you have, to help me with this. I am grateful for all of your help! Thank you ever so much!
-
https://www.microsoft.com/en-us/download/details.aspx?id=24
Click download screenshot 1
Select proceed and click next
Click no thanks and continue
Download the SP
-
Good morning, exxexboy!
I think that I did download the XP Service pack,(SP3) which includes Internet Explorer because it took a few hours for everything to be downloaded onto my computer, and I now have IE 8. I clicked on this link that you sent: https://www.microsoft.com/en-us/download/details.aspx?id=24 and downloaded the contents.
-
OK so SP3 is installed ? If so reboot to safe mode and run the FRST fix
-
Okay, thanks, yes. SP3 is installed : ) I need to scroll back and follow your instructions, I think, on how to find the FRST fix?
-
OK this fix must be run from safe mode with networking
Do you know how to get there ?
Reboot the computer and repeatedly press F8
Then on the menu that appears select safe mode with networking
CAUTION : This fix is only valid for this specific machine, using it on another may break your computer
Open notepad and copy/paste the text in the quotebox below into it:
CreateRestorePoint:
HKLM\...\Run: [AvastUI.exe] => C:\Program Files\AVAST Software\Avast\AvastUI.exe [6109776 2015-08-18] (AVAST Software)
AppInit_DLLs: c:\progra~1\searchprotect\searchprotect\bin\spvc32loader.dll => c:\progra~1\searchprotect\searchprotect\bin\spvc32loader.dll File not found
Startup: C:\Documents and Settings\All Users\Start Menu\Programs\Startup\run_startmenu.cmd [2014-12-04] ()
ShellIconOverlayIdentifiers: [00avast] -> {472083B0-C522-11CF-8763-00608CC02F24} => C:\Program Files\AVAST Software\Avast\ashShell.dll [2015-08-18] (AVAST Software)
HKLM\SOFTWARE\Microsoft\Internet Explorer\AboutURLs,Tabs: "hxxp://rocket-find.com/?f=2&a=rckt_suma_14_30_ff&cd=2XzuyEtN2Y1L1QzutDtDtCtCtDzytCtDyC0EyByE0DyCyB0CtN0D0Tzu0SzytAzztN1L2XzutAtFtDtFtBtFtDtN1L1CzutCyEtBzytDyD1V1TtN1L1G1B1V1N2Y1L1Qzu2StB0FyEtD0DtDtCyBtGtAtD0AtDtGyByC0AzztGtA0D0FzztGtBtDyDyD0ByC0EyDyByCyDyD2QtN1M1F1B2Z1V1N2Y1L1Qzu2SzyyEyB0AyCzytC0AtGtCtD0BtAtGyE0D0EtCtGzz0DtCzytGtByByByE0Fzz0C0EtCtDtByE2Q&cr=825692496&ir=" <======= ATTENTION
SearchScopes: HKU\S-1-5-21-2280073321-2908612203-3525120294-1003 -> {c25e19ed-ee43-4b29-bbae-109bd4dccb4d} URL = hxxp://rocket-find.com/results.php?f=4&q={searchTerms}&a=rckt_suma_14_30_ff&cd=2XzuyEtN2Y1L1QzutDtDtCtCtDzytCtDyC0EyByE0DyCyB0CtN0D0Tzu0SzytAzztN1L2XzutAtFtDtFtBtFtDtN1L1CzutCyEtBzytDyD1V1TtN1L1G1B1V1N2Y1L1Qzu2StB0FyEtD0DtDtCyBtGtAtD0AtDtGyByC0AzztGtA0D0FzztGtBtDyDyD0ByC0EyDyByCyDyD2QtN1M1F1B2Z1V1N2Y1L1Qzu2SzyyEyB0AyCzytC0AtGtCtD0BtAtGyE0D0EtCtGzz0DtCzytGtByByByE0Fzz0C0EtCtDtByE2Q&cr=825692496&ir=
Toolbar: HKU\.DEFAULT -> No Name - {0B53EAC3-8D69-4B9E-9B19-A37C9A5676A7} - No File
Toolbar: HKU\.DEFAULT -> No Name - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - No File
Toolbar: HKU\.DEFAULT -> No Name - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - No File
Toolbar: HKU\.DEFAULT -> No Name - {2318C2B1-4965-11D4-9B18-009027A5CD4F} - No File
Toolbar: HKU\S-1-5-21-2280073321-2908612203-3525120294-1003 -> No Name - {0B53EAC3-8D69-4B9E-9B19-A37C9A5676A7} - No File
Toolbar: HKU\S-1-5-21-2280073321-2908612203-3525120294-1003 -> No Name - {2318C2B1-4965-11D4-9B18-009027A5CD4F} - No File
FF HKLM\...\Firefox\Extensions: [wrc@avast.com] - C:\Program Files\AVAST Software\Avast\WebRep\FF
CHR HKLM\...\Chrome\Extension: [bpegkgagfojjbcpkihigfmkojdmmimdf] - <no Path\update_url>
CHR HKLM\...\Chrome\Extension: [ehgldbbpchgpcfagfpfjgoomddhccfgh] - <no Path\update_url>
CHR HKLM\...\Chrome\Extension: [gomekmidlodglbbmalcneegieacbdmki] - C:\Program Files\AVAST Software\Avast\WebRep\Chrome\aswWebRepChrome.crx [2015-08-18]
CHR HKLM\...\Chrome\Extension: [jbolfgndggfhhpbnkgnpjkfhinclbigj] - <no Path\update_url>
R2 avast! Antivirus; C:\Program Files\AVAST Software\Avast\AvastSvc.exe [146600 2015-08-18] (AVAST Software)
R2 aswHwid; C:\WINDOWS\system32\drivers\aswHwid.sys [24016 2015-08-18] (AVAST Software)
R2 aswMonFlt; C:\WINDOWS\system32\drivers\aswMonFlt.sys [76000 2015-08-18] (AVAST Software)
R1 aswRdr; C:\WINDOWS\system32\drivers\aswRdr.sys [55200 2015-08-18] (AVAST Software)
R5 aswRvrt; C:\WINDOWS\system32\Drivers\aswRvrt.sys [49776 2015-08-18] (AVAST Software)
R1 aswSnx; C:\WINDOWS\system32\drivers\aswSnx.sys [788784 2015-08-18] (AVAST Software)
R1 aswSP; C:\WINDOWS\system32\drivers\aswSP.sys [433264 2015-08-18] (AVAST Software)
R3 aswStmXP; C:\WINDOWS\system32\drivers\aswStmXP.sys [161472 2015-08-18] (AVAST Software)
S3 aswTdi; C:\WINDOWS\system32\drivers\aswTdi.sys [57888 2015-08-18] (AVAST Software)
R5 aswVmm; C:\WINDOWS\system32\Drivers\aswVmm.sys [208664 2015-08-18] (AVAST Software)
2015-08-18 16:55 - 2015-08-18 16:55 - 00001689 _____ C:\Documents and Settings\All Users\Desktop\Avast Free Antivirus.lnk
2015-08-18 16:55 - 2015-08-18 16:55 - 00000000 ____D C:\Documents and Settings\Owner\Application Data\AVAST Software
2015-08-18 16:55 - 2015-08-18 16:55 - 00000000 ____D C:\Documents and Settings\All Users\Start Menu\Programs\AVAST Software
2015-08-18 16:54 - 2015-08-19 16:54 - 00000314 ____H C:\WINDOWS\Tasks\avast! Emergency Update.job
2015-08-18 16:50 - 2015-08-18 16:50 - 00788784 _____ (AVAST Software) C:\WINDOWS\system32\Drivers\aswSnx.sys
2015-08-18 16:50 - 2015-08-18 16:50 - 00433264 _____ (AVAST Software) C:\WINDOWS\system32\Drivers\aswSP.sys
2015-08-18 16:50 - 2015-08-18 16:50 - 00313472 _____ (AVAST Software) C:\WINDOWS\system32\aswBoot.exe
2015-08-18 16:50 - 2015-08-18 16:50 - 00208664 _____ (AVAST Software) C:\WINDOWS\system32\Drivers\aswVmm.sys
2015-08-18 16:50 - 2015-08-18 16:50 - 00161472 _____ (AVAST Software) C:\WINDOWS\system32\Drivers\aswStmXP.sys
2015-08-18 16:50 - 2015-08-18 16:50 - 00076000 _____ (AVAST Software) C:\WINDOWS\system32\Drivers\aswMonFlt.sys
2015-08-18 16:50 - 2015-08-18 16:50 - 00057888 _____ (AVAST Software) C:\WINDOWS\system32\Drivers\aswTdi.sys
2015-08-18 16:50 - 2015-08-18 16:50 - 00055200 _____ (AVAST Software) C:\WINDOWS\system32\Drivers\aswRdr.sys
2015-08-18 16:50 - 2015-08-18 16:50 - 00049776 _____ (AVAST Software) C:\WINDOWS\system32\Drivers\aswRvrt.sys
2015-08-18 16:50 - 2015-08-18 16:50 - 00043112 _____ (AVAST Software) C:\WINDOWS\avastSS.scr
2015-08-18 16:50 - 2015-08-18 16:50 - 00024016 _____ (AVAST Software) C:\WINDOWS\system32\Drivers\aswHwid.sys
2015-08-18 16:44 - 2015-08-18 16:44 - 00000000 ____D C:\Program Files\AVAST Software
2015-08-18 10:26 - 2015-08-18 10:26 - 05961160 _____ (AVAST Software) C:\Documents and Settings\Owner\Desktop\avastclear.exe
Reg: reg delete HKLM\SOFTWARE\Policies\Microsoft\Windows\IPSec\Policy\Local /f
Reg: reg add HKLM\SOFTWARE\Policies\Microsoft\Windows\IPSec\Policy\Local /f
Reg: Reg Delete "HKLM\SOFTWARE\Microsoft\Shared Tools\MSConfig\startupreg" /F
Reg: Reg Add "HKLM\SOFTWARE\Microsoft\Shared Tools\MSConfig\startupreg" /F
RemoveProxy:
CMD: netsh advfirewall reset
CMD: netsh advfirewall set allprofiles state ON
CMD: ipconfig /flushdns
CMD: netsh winsock reset catalog
CMD: netsh int ip reset c:\resetlog.txt
CMD: ipconfig /release
CMD: ipconfig /renew
CMD: netsh int ipv4 reset
CMD: netsh int ipv6 reset
EmptyTemp:
CMD: bitsadmin /reset /allusers
Save this as fixlist.txt, in the same location as FRST.exe
(https://dl.dropboxusercontent.com/u/73555776/FRSTfix.JPG)
Run FRST and press Fix
On completion a log will be generated please post that
THEN
Download Avast Uninstall Utility (http://www.avast.com/en-gb/uninstall-utility) to your Desktop.
Download the correct version of Avast
Avast Free (http://files.avast.com/iavs9x/avast_free_antivirus_setup.exe)
Avast Pro (http://files.avast.com/iavs9x/avast_pro_antivirus_setup.exe)
Avast Internet Security (http://files.avast.com/iavs9x/avast_internet_security_setup.exe)
Avast Premier (http://files.avast.com/iavs9x/avast_premier_antivirus_setup.exe)
Disconnect from the net
Uninstall Avast via control panel
- Run the uninstall tool and accept the reboot to safe mode
- Once complete reboot your system
- Reinstall Avast
----------
-
Thanks, essexboy. I am very nervous about this next part.
Will I be able to post the log you asked me to post here in the forum that is generated, after running the FRST, while in Safe Mode? Or do I have to reboot back to normal mode, sign in, then post it?
-
No need FRST will reboot to normal mode once it has finished and then show the log
-
Okay, thanks. Here goes... :)
-
Ok. I did the whole Safe Mode, and it removed Avast from my PC. I am hoping that this is the Log you asked me to post once it was completed?:
-
OK how is the computer now ?
Reinstall Avast and let me know how that goes
-
I haven't really tried anything, other than opening this forum chat room, and trying to open windows media player, but media player won't open for some reason. Didn't want to open anything further since Avast was removed from the PC.
Do I still neeed to run the avast Clear, in Safe mode, or was this already done with that last step?
-
Run avastclear it should not find anything though
-
okay, and I run avast clear in safe mode as well--and before I re install Avast anti virus?, is that right?
-
Correct :)
-
Okay, here goes...again... :)
-
Essexboy, I cannot THANK YOU enough! This computer is running like it used to, now, and so my Avast! I would never have known any of what was wrong if you, Schmidthouse, IXWolfie and Gopherjohn hadn't all posted comments! You, though, cleaned up this old thing and I am eternally grateful!
Thanks a MILLION!
-
Great to see you are squared away.
Yes Essexboy is a professional and a great Forum resource :)
-
So as you can see your ISP knows diddly squat, any further problems then do not hesitate to ask
Subject to no further problems :)
I will remove my tools now and give some recommendations, but, I would like you to run for 24 hours or so and come back if you have any problems
A good workman always cleans up after himself so..The following will implement some cleanup procedures as well as reset System Restore points:
Remove tools
Download and run Delfix (http://www.bleepingcomputer.com/download/delfix/)
Select the options as shown
(https://dl.dropboxusercontent.com/u/73555776/delfix.JPG)
: Keep Java Updated :
WARNING: Java is the #1 exploited program at this time. The Department of Homeland Security recommends that computer users disable Java
See this article (http://www.forbes.com/sites/eliseackerman/2013/01/11/us-department-of-homeland-security-calls-on-computer-users-to-disable-java/)
I would recommend that you completely uninstall Java unless you need it to run an important software.
In that instance I would recommend that you disable Java in your browsers until you need it for that software and then enable it. (See How to diasble Java in your web browser (http://www.geekstogo.com/2600/how-to-disable-java-in-your-web-browser/) and How to unplug Java from the browser (http://krebsonsecurity.com/how-to-unplug-java-from-the-browser/))
If you do need to keep Java then download JavaRa (https://singularlabs.com/software/javara/javara-download/)
Run the programme and select Remove Java Runtime. Uninstall all versions of Java present
Once done then run it again and select Update Java runtime > Download and install Latest version
(https://dl.dropboxusercontent.com/u/73555776/javara.JPG)
Now that you are clean, to help protect your computer in the future I recommend that you get the following free programmes:
Malwarebytes (http://www.malwarebytes.org/mbam-download.php)
Update and run weekly to keep your system clean
Unchecky (http://unchecky.com)
Click on the link above to be taken to Unchecky.com
click the very large Download button.
click Save
Click Open folder
Right click on the Unchecky_setup and choose to Run as Administrator
Once open click the Install button.
Then click on Finish
Unchecky is now installed and will help you keep unwanted check boxes unchecked, this is a fire and forget programme ;)
It is critical to have both a firewall and anti virus to protect your system and to keep them updated.
To learn more about how to protect yourself while on the internet read this little guide Best security practices (http://www.bleepingcomputer.com/forums/t/407147/answers-to-common-security-questions-best-practices/)Keep safe :wave:
-
Wow! Thanks essexboy, for this stuff! I will use this right away! It's very kind of you to help so many of us who need it but don't know where to go for help with our machines.
Thanks a million!!!!! :) :)
Regarding the Java...I don't have it within my Firefox browser, and I am not sure yet as to where it might be located within Internet Explorer that was just downloaded with the SP3. The only Java thing I could find is in my "Add/Remove programs, through control panel, and there is a "Java 2 Runtime Environment, SE, v 1.4.2. " Is this something I should remove do you know? I don't even know what I use Java on, to tell you the truth.
Yes, it's very obvious that Time Warner doesn't have a hold on everything that they should. I think that's shameful. People have their preferences, when it comes to anti virus programs, and I did not want to ditch Avast for McAfee, like they suggested I do, and that is why I searched, then found this forum. Thanks to your patience, kindness, generosity and expertise, I am able to keep Avast. Again, I want to thanks you so very much and again, that you for the links you sent to help me keep it cleaned up.
Sincerely and very appreciative,
Steve
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Great to see you are squared away.
Yes Essexboy is a professional and a great Forum resource :)
Thanks Schmidt! Thank you again for your help! It's sure neighborly of you folks in here to help!!!
Essexboy certainly is a great asset to the Avast! forum, no doubt about it! : )
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That Java is from 2006 :) Aye uninstall it
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Great to see you are squared away.
Yes Essexboy is a professional and a great Forum resource :)
Thanks Schmidt! Thank you again for your help! It's sure neighborly of you folks in here to help!!!
Essexboy certainly is a great asset to the Avast! forum, no doubt about it! : )
You're welcome, my pleasure. ;)
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That Java is from 2006 :) Aye uninstall it
WOW! More old stuff I dont need on this old thing! Thanks so MUCH, essexboy!!!!!
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:) ;)
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One more thing, if I may ask, essexboy...
Can you tell me if having a lot of different files on my PC--i.e. mp3's, JPEG's, MP4 videos, etc. would be using up a lot of memory on my PC, even when they are not in use?
Part of the problem I am still having with my PC, even though I have used all the tools you sent me the links to use to clean it up some more, is it takes a long time for things to load, and anymore, if I have two different windows open, a lot of time when I go to close one of them, it will take several seconds for the open window to close. What happens is, when I click on Close, it will slowly start to disappear starting at the top of the screen and from top of the screen to the bottom of the screen it will slowly close, taking its time to completely vanish. I've read as much as I can find on this, but can't find the problem. Also, do I need to or have to keep this Internet Explorer that came with the SP3 download, since I no longer use IE? My computer seems to be running slower, and when I am either doing a reboot, or shutting it down, up pops one of those windows telling me that a program is still open--in this case it says "explorer", then the small blue squares within the little window start to appear from left to right as it's taking its time closing. Is this IE running in the background?
Thanks so very much, essexboy.
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SNIP> Can you tell me if having a lot of different files on my PC--i.e. mp3's, JPEG's, MP4 videos, etc. would be using up a lot of memory on my PC, even when they are not in use?
I won't speak to the rest of your inquiry but the answer here is NO
These files etc. are only using HD space and if not initiated/viewed should not/do not use RAM (Memory per se).
For the rest of your concerns, I'm sure Essexboy will have input. :)
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Thanks a million, Schmidthouse. Your answer helps me tremendously as I wasn't sure about the mp3's, jpeg's and such, and it's good and puts me at ease to know now that these do not use RAM.
Maybe essexboy can tell me whether or not this thing is on its last leg or not.
Thank you!!! :)
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IE is integral to windows so you need it whether you use it or not ...
As we have juggled a lot of files around the system is probably fragmented so we will need to resolve that
XP built in defragmenter is not to hot so I would recommend that you try this one http://www.puransoftware.com/Puran-Defrag-Download.html
Download, install and then run
You do have a nice amount of space on your hard drive but, at less than 1Gb of RAM that could do with boosting a tad :)
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You come through again, essexboy. I am indebted to you for all of your help, sir.
I downloaded the Purans, but it was blocked, saying "May contain a virus or spyware". : (
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Yep just checked it and it now includes wajam which we do not want
Try this one next http://www.oo-software.com/en/free/download.html
I will also download a copy and test it
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Okay, will try this one. Thanks.
I am also watching a You Tube video on how to get RAM for free by taking it from my hard drive(but having great difficulty following the person speaking as he talks too fast plus he's on Windows Vista)
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OODefrag is also blocked. : (
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You come through again, essexboy. I am indebted to you for all of your help, sir.
I downloaded the Purans, but it was blocked, saying "May contain a virus or spyware". : (
Weird, I use Puran Defrag, though mine is probably an old version, 7.7 - though on checking it tels me I have the latest version. And I have used today, directly after my drive imaging backup, not a peep out of avast. Probably as essexboy said the installation file may come bundled with a PUP, but the program itself hasn't changed. program
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It looks like I went straight to Purans to download from their website, but with the OODefrag linke sent to me, it went through Cnet.
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O&O is a direct link .. you should be on this page.. Insert your e-mail and remove the tick
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That is the page I was taken to, also. I entered my email address and clicked download, and it immediately posted the download file, the blue arrow took off, I went to "Open Containing Folder", and it warned me th t it might contain a virus or malware. : (
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Ahh you should have clicked next
I will just try it again :)
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OK use the ones in red they are a direct download
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Ok, I'll give this a try. : )
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HA-ha! This one worked! Running a defgrag right now!!!! THANKS ESSEXBOY!!!!
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You come through again, essexboy. I am indebted to you for all of your help, sir.
I downloaded the Purans, but it was blocked, saying "May contain a virus or spyware". : (
Weird, I use Puran Defrag, though mine is probably an old version, 7.7 - though on checking it tels me I have the latest version. And I have used today, directly after my drive imaging backup, not a peep out of avast. Probably as essexboy said the installation file may come bundled with a PUP, but the program itself hasn't changed. program
Yes, I can confirm the version, I also use Puran on my xp. It's a good piece of software. Unfortunate though, that there is added crap in the installer.
edit: How about CCleaner while we're at it. ;)
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Yes, it is too bad that these links they give the poor person who can't afford anything but a"Free Download" filled with a virus or malware.
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Yes, it is too bad that these links they give the poor person who can't afford anything but a"Free Download" filled with a virus or malware.
Generally they aren't viruses or malware but PUPs (Potentially Unwanted Programs), these seek to give you something (extra information, deals, etc. etc.).
This comes at a price of gathering information (usually anonymous) on your browsing habits/searches (marketing information) that they can either sell or use to serve up relevant adverts.
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Unchecky (http://unchecky.com/) will certainly help you avoid many of these unwanted "add-ons".
Always choosing custom install will also go a long way toward spotting these unwanted items and, preventing
their installation. :)
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Thanks, Bob. I have learned SO much here just in the past week it's unbelievable. Programs to help protect and clean up our PC and everything. I downloaded the Unchecky upon essexboy's providing the link. Too many times have I downloaded "Google Chrome" (which I do not want) unknowingly or out of my control, not to mention all the other programs that are hidden when downloading. I'd never so much as heard of "Unchecky" before!
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Thanks, Bob. I have learned SO much here just in the past week it's unbelievable. Programs to help protect and clean up our PC and everything. I downloaded the Unchecky upon essexboy's providing the link. Too many times have I downloaded "Google Chrome" (which I do not want) unknowingly or out of my control, not to mention all the other programs that are hidden when downloading. I'd never so much as heard of "Unchecky" before!
My pleasure. All of us here enjoy helping those that need and want help. It's one of the reasons that brought me to this forum back in 2004.
Time sure does fly. Attend one of my presentations, you may learn a lot more. :)
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:)
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I think that MAYBE I have found part of the problem as to why my PC is moving very slowly.
When I did the Service pack 3 installment here on my XP, I downloaded a long list of things that now appear in my Programs, under Control Panel. Here is a list of 5 pages of a portion of what was loaded onto the PC:
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Page 2
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3
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4
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5
The experts here would know more about this than I ever would. I was just hoping that maybe this was causing some problems I seem to still be having that didn't seem to start until I reinstalled Avast and the Service Pack 3. Please forgive me, because I don't mean this to sound like I am complaining, as I am GRATEFUL to those of you who helped me with the Service pack 3, and the re installation of Avast Free.
Also, all the things listed that were loaded back in January this year came when I did a free trial of AVG anti virus.
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Windows XP has been running since 2001 so what you are seeing there is 14 years of updates
In themselves they are not a problem as you have sufficient hard drive space :
Drive c: () (Fixed) (Total:182.6 GB) (Free:136.16 GB) NTFS ==>[drive with boot components (Windows XP)]
However, the workhorse RAM is another problem :
Percentage of memory in use: 76%
Total physical RAM: 894.48 MB
Available physical RAM: 213.91 MB
You need to bear in mind that over that 14 years the other programmes that you use have changed and initial memory requirement were quite small as RAM was expensive. However, the price of RAM has decreased and processor speeds have increased and programmes have adapted to that but, they do not take into account older systems that they may be used on.
Bottom line I feel is that as time progresses then the situation will get worse and XP will be left far behind
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Wow! Now I get the picture. I wasn't reading the stuff that came up last week when it showed you what my system has, and now I see the figure 213MG of ram.
Thanks for pointing out what you said here just now. I guess it is time to either get myself a new PC altogether, or just do an upgrade with this one. I will hopefully do this as soon as I get back on my feet.
Thanks so much, essexboy!
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Wow! Now I get the picture. I wasn't reading the stuff that came up last week when it showed you what my system has, and now I see the figure 213MG of ram.
Thanks for pointing out what you said here just now. I guess it is time to either get myself a new PC altogether, or just do an upgrade with this one. I will hopefully do this as soon as I get back on my feet.
Thanks so much, essexboy!
Your best bet is to go with a new computer. Upgrading the old one still leaves you with an old core and old technology.