Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: REDACTED on September 08, 2015, 04:09:19 PM

Title: Trouble Getting a Refund
Post by: REDACTED on September 08, 2015, 04:09:19 PM: Hi, I bought Avast! yesterday and didn't like. I'm looking for ways to get a refund.

I'm redirected to findmyorder.com and couldn't find a way to get a refund. When I put in my order and password, I'm redirected to
https://www.findmyorder.com/ and can't manage my subscription. I have spent $97 on a product I DO NOT WANT.
Title: Re: Trouble Getting a Refund
Post by: Lisandro on September 08, 2015, 04:11:31 PM: For sales and related matters, licenses renew, refunds, open a ticket: https://support.avast.com. Please, understand that the forum users can't address these issues.

If you did not like anything technical, well, we can address here in forum. Feel free to ask :)
Title: Re: Trouble Getting a Refund
Post by: bob3160 on September 08, 2015, 04:18:05 PM: This may be more direct:

https://support.avast.com/Tickets/Submit/RenderForm/27/&cls02&ptf01&lic01&scr06
Choose your language and submit your problem directly to Avast.
Title: Re: Trouble Getting a Refund
Post by: Omar81 on October 26, 2015, 02:28:37 AM: Hi!
I can't find the way to request for refund.
Eventually, I intended to submit a ticket requesting refund, but linked page returns "The page you were looking for doesn't exist." message.
It's very disappointing the efficiency for charging (in advance) and that it's so difficult to even communicate for refund.
In fact, I haven't been able to communicate with support through writing; not from the very software interface, not from the webpage, not by answering Avast emails.
Title: Re: Trouble Getting a Refund
Post by: Asyn on October 26, 2015, 07:21:23 AM: Quote from: Omar81 on October 26, 2015, 02:28:37 AM
I can't find the way to request for refund.
Eventually, I intended to submit a ticket requesting refund, but linked page returns "The page you were looking for doesn't exist." message.
The link has changed: https://support.avast.com/support/tickets/new
Title: Re: Trouble Getting a Refund
Post by: jayanp108 on January 26, 2016, 09:54:14 PM: I have placed ticket for refund 6 days and 4 hours ago. still didnt get any update on that. phone support says please open a ticket and wait for 3 business days. which is done 2 days ago. i really like avast and i am using since 10 years. but i dont know what to do now >:( >:( >:( >:(
Title: Re: Trouble Getting a Refund
Post by: Pondus on January 26, 2016, 09:55:51 PM: Quote from: jayanp108 on January 26, 2016, 09:54:14 PM
I have placed ticket for refund 6 days and 4 hours ago. still didnt get any update on that. phone support says please open a ticket and wait for 3 business days. which is done 2 days ago. i really like avast and i am using since 10 years. but i dont know what to do now >:( >:( >:( >:(
Post your ticket number here
Title: Re: Trouble Getting a Refund
Post by: Eddy on January 26, 2016, 09:57:13 PM: avast is trying to handle tickets within 10 business days.
Have some patience.