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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: Be Secure on September 21, 2015, 11:28:30 AM

Title: (SLOVED)Avast! Software Updater Bug
Post by: Be Secure on September 21, 2015, 11:28:30 AM
Avast! Software Updater Bug encounted in Avast! free antivirus 2015.10.4.2233.I am try to refreshed it but no luck.Then try to reset database not worked.i have Adobe Flash Player 19.0.0.185 update manually but it show error.Not fix this.I think it is a bug.
Title: Re: Avast! Software Updater Bug
Post by: Staticguy on September 21, 2015, 11:31:39 AM
Have your Adobe Flash Player to install updates automatically like I have it in my Windows 7 OS. Did you go to add/remove and repair avast? Do a repair of avast via add/remove and follow the instructions. After repairing restart your computer manually.
Title: Re: Avast! Software Updater Bug
Post by: Be Secure on September 21, 2015, 11:36:29 AM
Have your Adobe Flash Player to install updates automatically like I have it in my Windows 7 OS. Did you go to add/remove and repair avast? Do a repair of avast via add/remove and follow the instructions. After repairing restart your computer manually.
I do every thing.It is a clean install.Hope that Avast team can fix this issue.
Title: Re: Avast! Software Updater Bug
Post by: Staticguy on September 21, 2015, 11:39:42 AM
Oh ok! Mine is fine. Probably a glitch on the Avast Software Updater. Sometimes it appears as a glitch and sometimes a bad vps update comes up and it messes up the avast software updater list. It happened to me once before. I will report (attract attention) to your 1st post to admin so an avast member can look into it.
Title: Re: Avast! Software Updater Bug
Post by: Be Secure on September 21, 2015, 11:42:48 AM
Oh ok! Mine is fine. Probably a glitch on the Avast Software Updater. Sometimes it appears as a glitch and sometimes a bad vps update comes up and it messes up the avast software updater list. It happened to me once before. I will report (attract attention) to your 1st post to admin so an avast member can look into it.
So Nice of you :)Thanks.
Title: Re: Avast! Software Updater Bug
Post by: Be Secure on September 21, 2015, 04:28:57 PM
Any one from avast! team?
Title: Re: Avast! Software Updater Bug
Post by: bob3160 on September 21, 2015, 04:35:38 PM
(http://www.screencast-o-matic.com/screenshots/u/Lh/1442846040584-74711.png)
Title: Re: Avast! Software Updater Bug
Post by: Be Secure on September 21, 2015, 04:45:41 PM
(http://www.screencast-o-matic.com/screenshots/u/Lh/1442846040584-74711.png)
Hi bob.I am try the reset option twice with no success.
Title: Re: Avast! Software Updater Bug
Post by: bob3160 on September 21, 2015, 04:50:41 PM
It was a suggestion. I don't have your problem.
Title: Re: Avast! Software Updater Bug
Post by: Be Secure on September 21, 2015, 04:56:46 PM
It was a suggestion. I don't have your problem.
Thanks@bob.But only avast! team can fix this.
Title: Re: Avast! Software Updater Bug
Post by: bob3160 on September 21, 2015, 04:58:13 PM
It was a suggestion. I don't have your problem.
Thanks@bob.But only avast! team can fix this.
As I said, I don't have the problem. If it isn't an Avast problem, then even Avast can't fix it.
Guess we'll have to wait and see.
Title: Re: Avast! Software Updater Bug
Post by: DavidR on September 21, 2015, 05:13:40 PM
It was a suggestion. I don't have your problem.
Thanks@bob.But only avast! team can fix this.

I didn't have the problem either, this can happen on occasion. If you know it is up to date ignore it for a day or try rebooting or an avast repair (since you already tried reset the database).
Title: Re: Avast! Software Updater Bug
Post by: Be Secure on September 22, 2015, 05:52:44 AM
It was a suggestion. I don't have your problem.
Thanks@bob.But only avast! team can fix this.

I didn't have the problem either, this can happen on occasion. If you know it is up to date ignore it for a day or try rebooting or an avast repair (since you already tried reset the database).
But same thing happend!
Title: Re: Avast! Software Updater Bug
Post by: Be Secure on September 22, 2015, 10:36:49 AM
I am confirmed it is a bug in updater.Pls Avast! team fix this.
Title: Re: Avast! Software Updater Bug
Post by: disch on September 23, 2015, 11:57:21 AM
Hi,

could you please provide the software updater log file?

You can find the file under "C:\ProgramData\AVAST Software\Avast\log\swhealthex.log"
Title: Re: Avast! Software Updater Bug
Post by: Be Secure on September 23, 2015, 05:07:28 PM
Hi,

could you please provide the software updater log file?

You can find the file under "C:\ProgramData\AVAST Software\Avast\log\swhealthex.log"
Yes.
Title: Re: Avast! Software Updater Bug
Post by: kyrylo on September 23, 2015, 05:47:37 PM
Hello Be Secure,

I see that your log file has an error 0x80070422 "The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.". Could you please turn on your Windows Update service, which is needed for updating flash, and then try again?

Title: Re: Avast! Software Updater Bug
Post by: Be Secure on September 23, 2015, 05:57:43 PM
Hello Be Secure,

I see that your log file has an error 0x80070422 "The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.". Could you please turn on your Windows Update service, which is needed for updating flash, and then try again?
Hi kyrylo.My Windows Update is on and it worked fine.I reinstall the software updater and now it showed me 19.0.0.185.And that is the last one from adobe.Thanks!Looks like problem is gone.
Title: Re: (SLOVED)Avast! Software Updater Bug
Post by: Be Secure on September 23, 2015, 06:01:39 PM
Thanks to all:)