Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: REDACTED on April 22, 2016, 10:42:30 AM
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Hi all
i'm new here
i noticed i have no icon animation when scanning for virus -it stay orange
But when i browse the web there is animation color change between blue and orange.
on definition there is V mark on "animate the icon on scanning "
1-what form and color should appear on virus scan ?
2-why no icon animation when i scanning for viruses ?
thanks
i use XPSP3
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Hello,
what do you mean by "when scanning for virus"? Some on demand scan, scan from context menu?
Milos
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Hi milos
Both -on demand scan, and scan from context menu-i have no icon animation ...
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Icon animation is now off by default - enable the avastUI > Settings > General > 'Animate the icon when scanning.'
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it's ON
i wrote it already in my question:
on definition there is V mark on "animate the icon on scanning "
any other idea?
what form and color should appear on virus scan ?
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it's ON
i wrote it already in my question:
on definition there is V mark on "animate the icon on scanning "
any other idea?
what form and color should appear on virus scan ?
It is the normal avast tray icon, and to give the rotation effect it has a flip effect from Orange to Blue and back to Orange.
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thanks DavidR
when i browse the web there is animation color change between blue and orange.
BUT
on demand or scheduled scan,or scan from context menu-i have no icon animation it's stay orange without rotation...
(is it normal avast behavior? )
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No that isn't normal behaviour all scanning on my system rotates the tray icon and I too am using XP SP3.
Are you using the latest avast version 2016 11.2.2261 ?
If you are try an avast repair, Control Panel > Add Remove Programs > Avast antivirus > Change/Remove - From the next screen select Repair, Reboot after the repair.
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thanks DavidR
i've latest avast version 2016 11.2.2261 .
i tried avast repair- it did not help and ...
i uninstalled avast and reinstall-it did not help either ...
How it is possible that browsing the web (realtime protection) there is icon animation BUT no animation on all types of virus scanning ??
(i have the free avast edition and i installed 3 components only - file shield, web shield and home network security -if this information is helpful )
Any other idea?
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I have the icon rotating for all scanning web, on-access (real-time), on-demand scans. As I said what you are getting isn't normal.
What other security based software do you have installed (AV, anti-malware, firewall, etc.) ?
Has the tray icon every worked for all scans ?
If so, what if anything changed around that time.
Try unchecking the option to rotate the icon, OK your way out, reboot and then enable it again.
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thanks DavidR,
i have windows xp firewall, MBAM (free-work on demand scan only, not real time). i had MSE before AVAST -i uninstalled it properly before i installed Avast.
The tray icon never worked as it should for all scans before- the problem started since i installed avast for the first time 3 days ago.
unchecking the option to rotate the icon, OK on way out, reboot and then enable it again- did not help, but browsing the web was without icon animation until i rebooted again after rechecked option to rotate the icon.
i'm frustrated :(
any other idea?
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1. The windows XP firewall shouldn't get in the way as it only has basic firewall functions inbound protection only. Unlike some other firewalls that has additional security based functions.
2. It may be worth using the MSE uninstall instructions to ensure there are no remnants - See avast FAQ article, http://www.avast.com/faq.php?article=AVKB11#artTitle (http://www.avast.com/faq.php?article=AVKB11#artTitle).
This leads to https://support.microsoft.com/en-us/kb/2483120 (https://support.microsoft.com/en-us/kb/2483120) and gives more information.
3. I haven't come across this intermittent issue with the tray icon rotating for only certain functions.
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I would like to jump in here as well ;D I tried ticking to animate the icon when its scanning in the background.. But the icon doesn't become animated what so ever.. I was thinking avast might have forgot to add the animated icon to the update or something.. :o
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I would like to jump in here as well ;D I tried ticking to animate the icon when its scanning in the background.. But the icon doesn't become animated what so ever.. I was thinking avast might have forgot to add the animated icon to the update or something.. :o
Clearly that haven't forgotten to add this as I have it and it is working on my systems and I had to check the box when I updated to the latest avast version.
Another mystery.
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I would like to jump in here as well ;D I tried ticking to animate the icon when its scanning in the background.. But the icon doesn't become animated what so ever.. I was thinking avast might have forgot to add the animated icon to the update or something.. :o
Clearly that haven't forgotten to add this as I have it and it is working on my systems and I had to check the box when I updated to the latest avast version.
Another mystery.
Indeed it is.
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thanks DavidR,
i followed your steps -no mse remnants found ( also checked the registry as well...).
this intermittent issue with the tray icon rotating for only certain functions wonders me as well.....
aren't stuff from avast co. communicate in the forum?
any other idea? :-\
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Works for me on XP.
Follow instructions: https://www.avast.com/faq.php?article=AVKB33#artTitle
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thanks Asyn
i opened ticket #295195 and send the tool results as explained.
upon using the tool got this compatibility error
(https://static.avast.com/support/kb/images/v2015/avkb33/en/sst_check10.png)
i guess some old av's Remanent?
can i do something meanwhile?
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Which Avast..? (Free/Pro/IS/Premier)
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FREE
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First, be sure to get rid of all remnants of your prior installed AV(s)..!!
-> https://www.avast.com/faq.php?article=AVKB11#artTitle
Then:
1. Download Avast Free Antivirus: https://files.avast.com/iavs9x/avast_free_antivirus_setup.exe
2. Follow instructions: https://www.avast.com/uninstall-utility (Run this tool for all prior installed Avast versions..!!)
3. Reinstall Avast with the downloaded installer from point 1.
4. Reboot.
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Already sent rush_ to the FAQ URL - Uninstalling a third-party antivirus software.
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Already sent rush_ to the FAQ URL - Uninstalling a third-party antivirus software.
Sure Dave, you sent him to get rid of MSE, still it seems he got other remnants as well.
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Already sent rush_ to the FAQ URL - Uninstalling a third-party antivirus software.
right !
nothing was found....
i just run ESET AV Remover—List of removable applications and instructions to run the tool
http://support.eset.com/kb3527/#removable (http://support.eset.com/kb3527/#removable)
and found in my system 3 app's:
- avast
- MBAM
-and firefox browser
when i think back i used online antivirus based on firefox browser ...can be it the problem?
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Let's check, attach your FRST diagnostic logs.
Instructions: https://forum.avast.com/index.php?topic=53253
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thanks for your consistent help guys!
Here are the logs
-scan was made with avast on
-i did scan only (didn't use fix button )
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OK, now you've to wait a bit...
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Could you let me know the system behaviour after this
CAUTION : This fix is only valid for this specific machine, using it on another may break your computer
Open notepad and copy/paste the text in the quotebox below into it:
CreateRestorePoint:
HKLM Group Policy restriction on software: %HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\SystemRoot% <====== ATTENTION
HKLM Group Policy restriction on software: %HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\SystemRoot%*.exe <====== ATTENTION
HKLM Group Policy restriction on software: %HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\SystemRoot%System32\*.exe <====== ATTENTION
HKLM Group Policy restriction on software: %HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\ProgramFilesDir% <====== ATTENTION
HKU\S-1-5-19\...\Winlogon: [Shell] C:\WINDOWS\Explorer.exe [1033728 2008-04-14] (Microsoft Corporation) <==== ATTENTION
HKU\S-1-5-20\...\Winlogon: [Shell] C:\WINDOWS\Explorer.exe [1033728 2008-04-14] (Microsoft Corporation) <==== ATTENTION
HKU\S-1-5-21-1177238915-1965331169-725345543-500\...\MountPoints2: {7789d886-d9c0-11df-b81c-001a4d5d3e0c} - H:\IRDApp.exe http://www.iradiopop.com/IRD/pages/register.do?fx=visit
HKU\S-1-5-21-1177238915-1965331169-725345543-500\...\MountPoints2: {c5e940db-5cf9-11e0-b90a-001a4d5d3e0c} - C:\WINDOWS\system32\RunDLL32.EXE Shell32.DLL,ShellExec_RunDLL RuNdLl32.EXE .\RECYCLER\S-5-3-42-2819952290-8240758988-879315005-3665\jwgkvsq.vmx,ahaezedrn
HKU\S-1-5-21-1177238915-1965331169-725345543-500\...\Winlogon: [Shell] C:\WINDOWS\Explorer.exe [1033728 2008-04-14] (Microsoft Corporation) <==== ATTENTION
HKU\S-1-5-18\...\Winlogon: [Shell] C:\WINDOWS\Explorer.exe [1033728 2008-04-14] (Microsoft Corporation) <==== ATTENTION
GroupPolicyScripts: Restriction <======= ATTENTION
GroupPolicyScripts\User: Restriction <======= ATTENTION
CHR HKLM\SOFTWARE\Policies\Google: Restriction <======= ATTENTION
HKLM\SOFTWARE\Policies\Microsoft\Internet Explorer: Restriction <======= ATTENTION
HKU\S-1-5-21-1177238915-1965331169-725345543-500\SOFTWARE\Policies\Microsoft\Internet Explorer: Restriction <======= ATTENTION
S3 catchme; no ImagePath
S3 eapihdrv; \??\C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\ehdrv.sys [X]
S3 frxaur; \??\C:\WINDOWS\system32\025E.tmp [X]
S3 MEMSWEEP2; \??\C:\WINDOWS\system32\316.tmp [X]
S3 ztjhhv; \??\C:\WINDOWS\system32\021.tmp [X]
HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Network\nm => ""="Service"
HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Network\nm.sys => ""="Driver"
HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Network\WRkrn => ""="Driver"
HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Network\WRSVC => ""="Service"
C:\WINDOWS\system32\021.tmp
Hosts:
Reg: reg delete HKLM\SOFTWARE\Policies\Microsoft\Windows\IPSec\Policy\Local /f
Reg: reg add HKLM\SOFTWARE\Policies\Microsoft\Windows\IPSec\Policy\Local /f
RemoveProxy:
EmptyTemp:
CMD: bitsadmin /reset /allusers
Save this as fixlist.txt, in the same location as FRST.exe
(https://dl.dropboxusercontent.com/u/73555776/FRSTfix.JPG)
Run FRST and press Fix
On completion a log will be generated please post that
THEN
Please download AdwCleaner (http://www.bleepingcomputer.com/download/adwcleaner/) by Xplode onto your desktop.
- Close all open programs and internet browsers.
- Double click on AdwCleaner.exe to run the tool.
- Click on Scan.
- After the scan is complete click on "Clean"
- Confirm each time with Ok.
- Your computer will be rebooted automatically. A text file will open after the restart.
- Please post the content of that logfile with your next answer.
- You can find the logfile at C:\AdwCleaner[S0].txt as well.
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Thanks
essexboy- what does the fixlist.txt will fix ?
i see alot of registry values can you supply short explanation?
i'll wait for Asyn answer as well after he check my logs
OK, now you've to wait a bit...
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i'll wait for Asyn answer as well after he check my logs
Continue with Essexboy, he's the expert for the logs.
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thanks Asyn
i'll wait for his answer...
i'd like to know what is wrong in my logs, and what his suggested fix will do ....
p.s- when should i expect avast team reply to my ticket and the reporting tool results?
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I am resetting various registry keys to default that your previous AV failed to do .. Webroot I believe
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thanks essexboy,
i ran webroot removal tool -no traces were found.
Close all open programs and internet browsers
-should i close avast as well while running FRST and AdwCleaner.exe?
i attached AdwCleaner scan log -i did not clean nothing yet...
i can see it contain info about Headlight lightning download program and Hola plugin as well-i dont want to delete/loosing them.
to tell you the true i don't like messing with registry stuff, even though i see that you made a restore point entry.
do you think it'll solve my animating icon issue?
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No need to close Avast
http://adios-hola.org/
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Tried your advice did not help same as before :(
no icon animation on scan , only while browsing the web .....
attached logs as well (there was no AdwCleaner[S0].txt)
i ran again the avast tool - still gut the same result as i posted before....
what next???
(https://static.avast.com/support/kb/images/v2015/avkb33/en/sst_check10.png)
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Works for me on windows 10.
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What does Avast say about the compatibility check if you press learn more ?
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it links here
https://www.avast.com/en-us/faq.php?article=AVKB11 (https://www.avast.com/en-us/faq.php?article=AVKB11)
what bout the fix logs i sent?
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I can see no indication of another AV now..
Download Avast Uninstall Utility (http://www.avast.com/en-gb/uninstall-utility) to your Desktop.
Download the correct version of Avast
Avast Free (http://files.avast.com/iavs9x/avast_free_antivirus_setup.exe)
Avast Pro (http://files.avast.com/iavs9x/avast_pro_antivirus_setup.exe)
Avast Internet Security (http://files.avast.com/iavs9x/avast_internet_security_setup.exe)
Avast Premier (http://files.avast.com/iavs9x/avast_premier_antivirus_setup.exe)
Disconnect from the net
Uninstall Avast via control panel
- Run the uninstall tool and accept the reboot to safe mode
- Once complete reboot your system
- Reinstall Avast
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no good :-[ :-[
i followed your steps same order as you wrote (downloaded free edition )
still the same results -no icon animation on any form of scan , only while browsing the web ...
i ran avast support tool -got the same fault compatibility issue as before.....
(i tested avast it functions/works fine also in eicar tests )
any other idea?
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When you scan do the file names change as it is scanning ?
OK I am now running a quick scan and my icon does not rotate however, files are being scanned
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no, there is no file name change.....
running a quick scan and my icon does not rotate however, files are being scanned
same as my issue -but on all types of scans also from explorer context menu (right click)
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Could you run a fresh FRST scan please and I will look for further Av files
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no, there is no file name change.....
running a quick scan and my icon does not rotate however, files are being scanned
same as my issue -but on all types of scans also from explorer context menu (right click)
It seemed to be animated to me before they released the updated version.
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here are the logs
- noticed this line in Addition.txt
AV: Microsoft Security Essentials (Disabled - Out of date) {EDB4FA23-53B8-4AFA-8C5D-99752CCA7095} but it was in the previous log yesterday as well.
Anyway i did not find EDB4FA23-53B8-4AFA-8C5D-99752CCA7095 in the registry.
-during FRST scan (my browser was off ), there was icon animation BUT it stops when FRST was scanning internet explorer, then the icon animated again while continue to scan other files....
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I can firm lack of icon animation on file scan.
Works for Web but not for files.
Reporting it to Avast.
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well well well.....
seems i'm not the only one
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It is certainly intermittent - I have just run the Smart Scan (whilst replying in this topic) and the tray icon was animated.
That said it wasn't running all the time, it seemed to do a batch and pause and then another.
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It is certainly intermittent - I have just run the Smart Scan (whilst replying in this topic) and the tray icon was animated.
That said it wasn't running all the time, it seemed to do a batch and pause and then another.
Were you totally disconnected from the Internet ?
Mine spun but only while still having the browser open. Once I shut it down, no more animation.
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It is certainly intermittent - I have just run the Smart Scan (whilst replying in this topic) and the tray icon was animated.
That said it wasn't running all the time, it seemed to do a batch and pause and then another.
Were you totally disconnected from the Internet ?
Mine spun but only while still having the browser open. Once I shut it down, no more animation.
OK, will give that a try later.
EDIT: Issue confirmed, when I have the browsed closed there is no activity on any on demand scan, either right click scan or any on-demand scan from the Scan for viruses list.
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Sounds like there has been a change with the last update.. No sign of another conflicting AV on the system
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Sounds like there has been a change with the last update.. No sign of another conflicting AV on the system
thanks good news 8)
Now lets wait for avast fix.
p.s- i opened a ticket but no response yet ....
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I also reported this to avast myself but haven't heard back..
The icons for the animated icon clearly still exists
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Right Coolmario88,
icons for the animated are present
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2016.11.2.2262
still lack of icon animation on file scan.
Works for Web but not for files.......
Can somebody improve?
thanks
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2016.11.2.2262
still lack of icon animation on file scan.
Works for Web but not for files.......
Can somebody improve?
thanks
I was hoping the same thing but no luck.. I noticed something as well.. unticking "show avast icon" doesn't do nothing..
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The tray icon has never been animated during on-demand scans, and in fact, was never supposed to be. It's an indication of the activity of real-time shields.
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The tray icon has never been animated during on-demand scans, and in fact, was never supposed to be. It's an indication of the activity of real-time shields.
Thanks you for the explanation Ondrej, :)
That makes sense and clears up our misconception.
It's nice once in a while that it's our assumption that was the problem. Not the program. :)
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The tray icon has never been animated during on-demand scans, and in fact, was never supposed to be. It's an indication of the activity of real-time shields.
its good to know -BUT i think nobody knew it ....
you can read all 4 pages what i went through this issue and it was for nothing!
i suggest change the option "animate the icon when scan"
to something much comprehensive....
Thank you bob3160 as well !
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The tray icon has never been animated during on-demand scans, and in fact, was never supposed to be. It's an indication of the activity of real-time shields.
its good to know -BUT i think nobody knew it ....
you can read all 4 pages what i went through this issue and it was for nothing!
i suggest change the option "animate the icon when scan"
to something much comprehensive....
Thank you bob3160 as well !
I wouldn't say it was for nothing.
We now have an answer that makes sense and aren't likely to forget that the spinning icon only applies to real time activity. :)
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well you are right bob ;)
Thanks for all friends here in the thread that helped.
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You're welcome.
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What about the "show icon" settings and animate icon not working for me at all.. any idea?
Like i said earlier if i untick show icon it don't do nothing i unticked it as i was just wondering if that worked and it didn't..
As for the animate icon ticking it and clicking ok.. nothing happens.. I open chrome and go to for example, google or twitter.. the icon isn't animated.
Does it work for anybody else..
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I must admit until this came up I have never looked at the icon when doing a scan..
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What about the "show icon" settings and animate icon not working for me at all.. any idea?
Like i said earlier if i untick show icon it don't do nothing i unticked it as i was just wondering if that worked and it didn't..
As for the animate icon ticking it and clicking ok.. nothing happens.. I open chrome and go to for example, google or twitter.. the icon isn't animated.
Does it work for anybody else..
Have you rebooted after activating the function ??? or, tried a repair after activating the function if a reboot didn't work ???
Sorry didn't look or know what OS you're using.
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What about the "show icon" settings and animate icon not working for me at all.. any idea?
Like i said earlier if i untick show icon it don't do nothing i unticked it as i was just wondering if that worked and it didn't..
As for the animate icon ticking it and clicking ok.. nothing happens.. I open chrome and go to for example, google or twitter.. the icon isn't animated.
Does it work for anybody else..
Have you rebooted after activating the function ??? or, tried a repair after activating the function if a reboot didn't work ???
Sorry didn't look or know what OS you're using.
Nope didn't think a reboot would be needed.. I'm using Windows 8.1 64-bit.
I'll try it out and report back.
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Its working after reboot.. I seriously didn't know a reboot was needed for this setting to take place.. :-[
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Its working after reboot.. I seriously didn't know a reboot was needed for this setting to take place.. :-[
You probably only needed to restart Avast for the settings to take place.
Rebooting was the easiest way to accomplish that. :)
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I must admit until this came up I have never looked at the icon when doing a scan..
Same here, as I don't run any OD-scans at all.
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I must admit until this came up I have never looked at the icon when doing a scan..
Same here, as I don't run any OD-scans at all.
When you start out with something clean and everything you do gets checked in real time,
why waste the time on On Demand scans.
I know, it makes some folks feel good. :)
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the icon does not animate on scheduled scans?
in my case it is not
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the icon does not animate on scheduled scans?
in my case it is not
No, it doesn't. Not that it couldn't, but currently it doesn't as it's simply not how it was designed.
BTW this has been the behavior since the very beginning when we implemented this feature 10+ years ago.
Thanks
Vlk
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thanks Vlk,
i just moved to avast from MSE on xp machine,
and i'm still learning the avast system...
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thanks Vlk,
i just moved to avast from MSE on xp machine,
and i'm still learning the avast system...
Don't feel bad, I've used it since 2003 and am still learning new things every day. :)
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i do not want to "dig" too much,
but why the Avast Support Tool still got this compatibility error as before?
all my tests/logs were "No sign of another conflicting AV on the system " by experts here...
p.s- i did not encounter any problem yet with avast -it works fine.
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after dedicated help of Vlk and Lukas
good news!
i used the script "Delete AV WMI Info.vbs" from here
https://community.spiceworks.com/how_to/2031-check-the-wmi-repository-for-an-antivirus-product-that-is-not-installed (https://community.spiceworks.com/how_to/2031-check-the-wmi-repository-for-an-antivirus-product-that-is-not-installed)
then i reboot -problem solved!
got 3 green v mark upon avastsupport.exe . so thank you
again !