Avast WEBforum

Consumer Products => Avast Account (my.avast.com) => Topic started by: REDACTED on September 27, 2017, 12:58:03 AM

Title: Error on Login in Avast Antivirus - Windows 10
Post by: REDACTED on September 27, 2017, 12:58:03 AM: I can't login with my google account; always show blank page
Title: Re: Error on Login in Avast Antivirus - Windows 10
Post by: Eddy on September 27, 2017, 09:37:17 AM: A long ongoing problem.
Login through the website.
Title: Re: Error on Login in Avast Antivirus - Windows 10
Post by: REDACTED on September 28, 2017, 01:13:24 AM: but in the antivirus program it continues the same, without starting the session and in trial period, for the same thing :-[
Title: Re: Error on Login in Avast Antivirus - Windows 10
Post by: Eddy on September 28, 2017, 04:40:25 AM: What Is, avast version etc.?
Title: Re: Error on Login in Avast Antivirus - Windows 10
Post by: REDACTED on September 30, 2017, 01:33:29 AM: windows 10 pro and avast antivirus 17.6.2310
Title: Re: Error on Login in Avast Antivirus - Windows 10
Post by: REDACTED on November 11, 2017, 08:38:58 PM: This is very frustrating, I just purchased a new laptop with Windows 10 and I cannot login to my recently installed Avast premier (the software is up to date.) Why am I paying for Avast when it won't function on Windows 10 (works just fine on my Windows 7 desktop)
Title: Re: Error on Login in Avast Antivirus - Windows 10
Post by: REDACTED on November 27, 2017, 03:50:04 AM: problem persist on 17.8.2318 version :(

anyone works on this bug or only interested on steal our money with a product with bugs? >:(

steps:
1- open avast
2- go to login
3- try to login with google
4- after many, many tries, (and without solution from avast) ,think to buy another solution :P
Title: Re: Error on Login in Avast Antivirus - Windows 10
Post by: Asyn on November 27, 2017, 05:42:04 AM: Contact support: https://support.avast.com/contact
Title: Re: Error on Login in Avast Antivirus - Windows 10
Post by: REDACTED on December 27, 2017, 08:18:02 AM: I have the same problem. After reinstalling windows I wanted to use avast again with password browser extention. To do so i need to login to avast to recover my saved passwords, but I can not login with Google account as befor.
Title: Re: Error on Login in Avast Antivirus - Windows 10
Post by: REDACTED on December 27, 2017, 08:47:10 AM: I contacted the support, many times, but, today the problem persist and support don't respond me :(

[ ref:_00Db0Z3Sf._500b01HHer2:ref ]
[ ref:_00Db0Z3Sf._500b01LZX4k:ref ]
[ ref:_00Db0Z3Sf._5000N1MLMC9:ref ]
Title: Re: Error on Login in Avast Antivirus - Windows 10
Post by: Asyn on December 27, 2017, 09:33:34 AM: Quote from: Obed on December 27, 2017, 08:47:10 AM
I contacted the support, many times, but, today the problem persist and support don't respond me :(
Post your ticket-ID.
Title: Re: Error on Login in Avast Antivirus - Windows 10
Post by: REDACTED on December 27, 2017, 09:40:25 AM: I don't see any ID, only subject ref on each email from support

[ ref:_00Db0Z3Sf._500b01HHer2:ref ]
[ ref:_00Db0Z3Sf._500b01LZX4k:ref ]
[ ref:_00Db0Z3Sf._5000N1MLMC9:ref ]

I attached a screenshot about the last email from support
Title: Re: Error on Login in Avast Antivirus - Windows 10
Post by: Asyn on December 27, 2017, 09:43:47 AM: Quote from: Obed on December 27, 2017, 09:40:25 AM
I don't see any ID, only subject ref on each email from support
Submit a ticket here: https://support.avast.com/contact
Title: Re: Error on Login in Avast Antivirus - Windows 10
Post by: REDACTED on December 27, 2017, 09:59:30 AM: Sorry, I searched about all emails and I find the last ID (from "no_reply" not "support"): 05310612
Title: Re: Error on Login in Avast Antivirus - Windows 10
Post by: Asyn on December 27, 2017, 10:05:26 AM: Quote from: Obed on December 27, 2017, 09:59:30 AM
Sorry, I searched about all emails and I find the last ID (from "no_reply" not "support"): 05310612
OK, I reported it for you.
Title: Re: Error on Login in Avast Antivirus - Windows 10
Post by: REDACTED on December 27, 2017, 10:09:00 AM: thanks a lot!!!
Title: Re: Error on Login in Avast Antivirus - Windows 10
Post by: Asyn on December 27, 2017, 10:10:42 AM: You're welcome.
Title: Re: Error on Login in Avast Antivirus - Windows 10
Post by: REDACTED on December 28, 2017, 03:08:30 PM: Hey guys. Could you inform me if this case will be solved. I'd like to know how to fix the problem, or I will delete avast for ever.
Title: Re: Error on Login in Avast Antivirus - Windows 10
Post by: REDACTED on December 28, 2017, 08:53:32 PM: since september (when I found it), it's not fixed.

support always says "reinstall and try again", and when you answer that this did not fixed my problem", they never contact us again :(

I will consider requesting a refund and buying a kaspersky antivirus
Title: Re: Error on Login in Avast Antivirus - Windows 10
Post by: REDACTED on December 29, 2017, 03:38:11 PM: Leave Kaspersky. It spies for the russian government. AVG free or Bitdefender free just do it's job well enough.