Avast WEBforum

Other => Viruses and worms => Topic started by: REDACTED on October 21, 2017, 09:08:53 AM

Title: Not Able to Update or Uninstall my Avast because of an error
Post by: REDACTED on October 21, 2017, 09:08:53 AM
Hello!

I'm not able to Update or Uninstall my Free Avast software.

I've attached the logs.

Please help me.
Title: Re: Not Able to Update or Uninstall my Avast because of an error
Post by: Asyn on October 21, 2017, 09:16:36 AM
OK, now you've to wait a bit...
Title: Re: Not Able to Update or Uninstall my Avast because of an error
Post by: REDACTED on October 22, 2017, 04:53:59 AM
Hello!

Can any one help me with this please?  :-\
Title: Re: Not Able to Update or Uninstall my Avast because of an error
Post by: REDACTED on October 23, 2017, 04:56:10 PM
Help please  :-[
Title: Re: Not Able to Update or Uninstall my Avast because of an error
Post by: bob3160 on October 23, 2017, 06:34:22 PM
Quote from: Ayban on October 23, 2017, 04:56:10 PM
Help please  :-[
You need a little patience. There are only a few qualified people that can help.
Title: Re: Not Able to Update or Uninstall my Avast because of an error
Post by: dbrisendine on October 23, 2017, 10:06:27 PM
Please uninstall AVG and then uninstall Avast.  Having both on the system is not recommended practice.  After that ( and rebooting your system after the uninstalls), please run the Windows Disk Cleanup Tool ( Administrative Tools > Disk Cleanup ).  Allow the utility to scan your C: drive and make sure that Temp files are checked when you have the utility clean what it finds.


After this, you should be able to install either Avast or AVG once again.
Title: Re: Not Able to Update or Uninstall my Avast because of an error
Post by: bob3160 on October 24, 2017, 02:11:57 PM
How to Successfully Install Avast: http://goo.gl/VLXde

Title: Re: Not Able to Update or Uninstall my Avast because of an error
Post by: REDACTED on October 24, 2017, 03:11:38 PM
Quote from: dbrisendine on October 23, 2017, 10:06:27 PM
Please uninstall AVG and then uninstall Avast.  Having both on the system is not recommended practice.  After that ( and rebooting your system after the uninstalls), please run the Windows Disk Cleanup Tool ( Administrative Tools > Disk Cleanup ).  Allow the utility to scan your C: drive and make sure that Temp files are checked when you have the utility clean what it finds.


After this, you should be able to install either Avast or AVG once again.

I've already tried this, I already uninstalled AVG but still not able to uninstall my Avast.   :-\
Title: Re: Not Able to Update or Uninstall my Avast because of an error
Post by: bob3160 on October 24, 2017, 03:28:15 PM
Quote from: Ayban on October 24, 2017, 03:11:38 PM
Quote from: dbrisendine on October 23, 2017, 10:06:27 PM
Please uninstall AVG and then uninstall Avast.  Having both on the system is not recommended practice.  After that ( and rebooting your system after the uninstalls), please run the Windows Disk Cleanup Tool ( Administrative Tools > Disk Cleanup ).  Allow the utility to scan your C: drive and make sure that Temp files are checked when you have the utility clean what it finds.


After this, you should be able to install either Avast or AVG once again.

I've already tried this, I already uninstalled AVG but still not able to uninstall my Avast.   :-\
Did you use the removal tool for both after the normal uninstall via Program and Features ???
You'll find both in the link I posted.
Title: Re: Not Able to Update or Uninstall my Avast because of an error
Post by: REDACTED on October 24, 2017, 04:23:53 PM
Quote from: bob3160 on October 24, 2017, 03:28:15 PM
Quote from: Ayban on October 24, 2017, 03:11:38 PM
Quote from: dbrisendine on October 23, 2017, 10:06:27 PM
Please uninstall AVG and then uninstall Avast.  Having both on the system is not recommended practice.  After that ( and rebooting your system after the uninstalls), please run the Windows Disk Cleanup Tool ( Administrative Tools > Disk Cleanup ).  Allow the utility to scan your C: drive and make sure that Temp files are checked when you have the utility clean what it finds.


After this, you should be able to install either Avast or AVG once again.

I've already tried this, I already uninstalled AVG but still not able to uninstall my Avast.   :-\
Did you use the removal tool for both after the normal uninstall via Program and Features ???
You'll find both in the link I posted.

Yes. I did already. Still getting the same error.

"The stub cannot run installer/updater executable c:\program files\avast software\avast\setup\sfx\avast.setup (code 0x10b)"
Title: Re: Not Able to Update or Uninstall my Avast because of an error
Post by: Michael (alan1998) on October 24, 2017, 09:09:27 PM
Have you tired running this in SafeMode?

I don't think it'll make a difference in this case. PS: uTorrent can be a dangerous application.
Title: Re: Not Able to Update or Uninstall my Avast because of an error
Post by: Michael (alan1998) on October 24, 2017, 09:26:09 PM
Alright: (PSA; I am NOT an expert; do NOT delete these files until dbrise tells you too (If he does.))

C:\Users\user\AppData\Roaming\eeIq4Q2wuo.exe
C:\Users\user\AppData\Roaming\eekASw64yw.exe
C:\Users\user\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\x.vbs

I'm reasonably certain they shouldn't be there... Can you find them, upload them to www.virustotal.com and post the results here? I googled your USB Security program (Never heard of it, but that doesn't mean much...). It has questionable reviews (Softonic, CNET, SoftPedia etc). So I scanned their install file from their website... That program looks very dicey. But then again, that's a 2 minute google search.

https://www.virustotal.com/#/file/1c5ad21b524bdb42092da188c5cf89a8f04d33a1150b1c6d4fca8c337a273023/detection

Just my two cents.
Title: Re: Not Able to Update or Uninstall my Avast because of an error
Post by: REDACTED on October 25, 2017, 03:47:47 AM
Quote from: Michael (alan1998) on October 24, 2017, 09:26:09 PM
Alright: (PSA; I am NOT an expert; do NOT delete these files until dbrise tells you too (If he does.))

C:\Users\user\AppData\Roaming\eeIq4Q2wuo.exe
C:\Users\user\AppData\Roaming\eekASw64yw.exe
C:\Users\user\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\x.vbs

I'm reasonably certain they shouldn't be there... Can you find them, upload them to www.virustotal.com and post the results here? I googled your USB Security program (Never heard of it, but that doesn't mean much...). It has questionable reviews (Softonic, CNET, SoftPedia etc). So I scanned their install file from their website... That program looks very dicey. But then again, that's a 2 minute google search.

https://www.virustotal.com/#/file/1c5ad21b524bdb42092da188c5cf89a8f04d33a1150b1c6d4fca8c337a273023/detection

Just my two cents.

Hi! Thanks for the help. I was able to scan the 3rd file and shows clean but the first 2 that is
"C:\Users\user\AppData\Roaming\eeIq4Q2wuo.exe and
C:\Users\user\AppData\Roaming\eekASw64yw.exe" is i can't find them.
Title: Re: Not Able to Update or Uninstall my Avast because of an error
Post by: REDACTED on October 25, 2017, 04:29:57 AM
I was able to delete the Avast software manually by going through safe mode then delete the Avast folder. Will be this be okay?

I'm trying to install a new Free Avast Antivirus now.
Title: Re: Not Able to Update or Uninstall my Avast because of an error
Post by: Michael (alan1998) on October 25, 2017, 12:51:11 PM
Quote from: Ayban on October 25, 2017, 03:47:47 AM
Hi! Thanks for the help. I was able to scan the 3rd file and shows clean but the first 2 that is
"C:\Users\user\AppData\Roaming\eeIq4Q2wuo.exe and
C:\Users\user\AppData\Roaming\eekASw64yw.exe" is i can't find them.

Do you program in Visual Basic? May you ZIP that file and PM it to me? I'd be interested to see what's it's doing.

Forget the two EXE's, I was just curious. Short answer on manual uninstallation, no. There are lots of leftovers in your Registry from removing Avast! manually.
Title: Re: Not Able to Update or Uninstall my Avast because of an error
Post by: dbrisendine on October 25, 2017, 04:27:26 PM
Please run fresh logs with FRST64 since you have removed some files and programs.

If you still have a Addition.txt log file on your desktop, please delete it now.

Start FRST64 that is on your Desktop by double clicking and allowing the software to run when the User Access Control asks (if it does).

When the tool opens click Yes to disclaimer. (if it does)

The tool will start to run and check for an update; please allow it to update and it will inform you when it is ready to run.

Select Additional.txt and 90 Days Files in the Optional Scans section of FRST64.

Press Scan button.

It will make two logs (FRST.txt and addition.txt) on your Desktop. Please attach the new logs in your reply back.
Title: Re: Not Able to Update or Uninstall my Avast because of an error
Post by: REDACTED on October 26, 2017, 04:50:09 AM
Quote from: Michael (alan1998) on October 25, 2017, 12:51:11 PM
Quote from: Ayban on October 25, 2017, 03:47:47 AM
Hi! Thanks for the help. I was able to scan the 3rd file and shows clean but the first 2 that is
"C:\Users\user\AppData\Roaming\eeIq4Q2wuo.exe and
C:\Users\user\AppData\Roaming\eekASw64yw.exe" is i can't find them.

Do you program in Visual Basic? May you ZIP that file and PM it to me? I'd be interested to see what's it's doing.

Forget the two EXE's, I was just curious. Short answer on manual uninstallation, no. There are lots of leftovers in your Registry from removing Avast! manually.

omg. i'm sorry but i just did deleted it manually.

i was able to reinstall and update my Avast Free Anti-Virus now. The problem is i'm not able to perform a SCAN. It just keeps on loading . :(
Title: Re: Not Able to Update or Uninstall my Avast because of an error
Post by: dbrisendine on October 26, 2017, 07:11:09 AM
You have other malware on your system.  Please run a scan with FRST64 and post the logs.  The remaining malware will keep interfering with a AV scans until it is removed.
Title: Re: Not Able to Update or Uninstall my Avast because of an error
Post by: REDACTED on October 26, 2017, 03:41:01 PM
Here are the logs sir.
Title: Re: Not Able to Update or Uninstall my Avast because of an error
Post by: dbrisendine on October 26, 2017, 05:49:54 PM


FIRST >>>>

Please go to START (Windows Orb) >> Control Panel >> Uninstall a Program or Programs and Features and remove the following (if listed):

SiteFinder
Lightshot-5.4.0.10
Yahoo! Messenger
Yahoo! Software Update

To do so, left clicking on the name once and then click Uninstall/Change at the bar above the list window. 

Follow the prompts of the uninstaller BUT please read carefully any questions it asks before answering; some uninstallers will try and deceive you into keeping the software.


SECOND >>>>

(https://sites.google.com/site/cannedfixes/farbar-recovery-scan-tool/FRST.gif) Fix with Farbar Recovery Scan Tool
(https://sites.google.com/site/cannedfixes/home/hosted-images-formatting/icon_exclaim.gif) This fix was created for this user for use on that particular machine. (https://sites.google.com/site/cannedfixes/home/hosted-images-formatting/icon_exclaim.gif)
(https://sites.google.com/site/cannedfixes/home/hosted-images-formatting/icon_exclaim.gif) Running it on another one may cause damage and render the system unstable. (https://sites.google.com/site/cannedfixes/home/hosted-images-formatting/icon_exclaim.gif)
Download attached fixlist.txt file and save it to the Desktop:

Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

Please attach it to your reply.
Title: Re: Not Able to Update or Uninstall my Avast because of an error
Post by: REDACTED on October 27, 2017, 03:33:53 PM
Here's the log sir.
Title: Re: Not Able to Update or Uninstall my Avast because of an error
Post by: dbrisendine on October 27, 2017, 10:08:25 PM
There is one registry entry that still needs to be dealt with; I will attend to that this evening.  But I am  a little confused as the poster of the log is not the same as the originator of the thread ?????
Title: Re: Not Able to Update or Uninstall my Avast because of an error
Post by: Asyn on October 28, 2017, 05:09:38 AM
Quote from: dbrisendine on October 27, 2017, 10:08:25 PM
But I am  a little confused as the poster of the log is not the same as the originator of the thread ?????
Probably posting from another account, the IP is the same.
Title: Re: Not Able to Update or Uninstall my Avast because of an error
Post by: dbrisendine on October 28, 2017, 10:13:52 AM
I would like to see if this rids the errant registry key ....


(https://sites.google.com/site/cannedfixes/farbar-recovery-scan-tool/FRST.gif) Fix with Farbar Recovery Scan Tool
(https://sites.google.com/site/cannedfixes/home/hosted-images-formatting/icon_exclaim.gif) This fix was created for this user for use on that particular machine. (https://sites.google.com/site/cannedfixes/home/hosted-images-formatting/icon_exclaim.gif)
(https://sites.google.com/site/cannedfixes/home/hosted-images-formatting/icon_exclaim.gif) Running it on another one may cause damage and render the system unstable. (https://sites.google.com/site/cannedfixes/home/hosted-images-formatting/icon_exclaim.gif)
Download attached fixlist.txt file and save it to the Desktop:

Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

Please attach it to your reply.
Title: Re: Not Able to Update or Uninstall my Avast because of an error
Post by: REDACTED on October 28, 2017, 05:02:18 PM
Sir, i've already attached my fixlog.txt file twice i think.

Is it being deleted?  is my problem fixed now?

TIA
Title: Re: Not Able to Update or Uninstall my Avast because of an error
Post by: Asyn on October 28, 2017, 05:10:26 PM
Follow the instructions in Reply #23.
Title: Re: Not Able to Update or Uninstall my Avast because of an error
Post by: REDACTED on November 04, 2017, 12:29:13 PM
Hello Again Sir! I'm sorry if i just replied now. Just got back from a vacation.

And also i think i've logged in to another account.

I just made the Fix now as you've instructed and attached is the Log.


I tried to run again my Avast Free Antivirus but still not working.
Title: Re: Not Able to Update or Uninstall my Avast because of an error
Post by: dbrisendine on November 05, 2017, 02:23:51 AM
Please download a fresh install of Avast Free from here (https://www.avast.com/en-ca/download-thank-you.php?product=FAV-ONLINE&locale=en-ca).

Please download the uninstall tool (avastclear) from here (http://files.avast.com/iavs9x/avastclear.exe).

Uninstall Avast Free from your system (from the standard Add / Remove Programs utility).  Reboot your system and then run the Avastclear.exe removal tool.  Reboot your system and then install the new copy of Avast Free.
Title: Re: Not Able to Update or Uninstall my Avast because of an error
Post by: REDACTED on November 07, 2017, 11:49:23 AM
Hi Sir dbrisendine !!

Finally! My Avast Free Anti Virus now works.

Thank you so much for your big help! :)
Title: Re: Not Able to Update or Uninstall my Avast because of an error
Post by: dbrisendine on November 07, 2017, 04:33:23 PM
You are most welcome!


Clean up of Malware Removal Tools
Now that we are through using these tools, let's clean them off your system so that should you ever need to have malware removed again (we hope not) fresh, updated copies will be downloaded.

(https://s26.postimg.org/kbyc61th5/Del_Fix_Standard_Selection.png)
You can delete any log files left on your desktop as these are no longer needed.