Not Able to Update or Uninstall my Avast because of an error

[REDACTED]

Hello!

I'm not able to Update or Uninstall my Free Avast software.

I've attached the logs.

Please help me.

[Asyn]

OK, now you've to wait a bit...

[REDACTED]

Hello!

Can any one help me with this please? 

[REDACTED]

Help please 

[bob3160]

Help please 

You need a little patience. There are only a few qualified people that can help.

[dbrisendine]

Please uninstall AVG and then uninstall Avast.  Having both on the system is not recommended practice.  After that ( and rebooting your system after the uninstalls), please run the Windows Disk Cleanup Tool ( Administrative Tools > Disk Cleanup ).  Allow the utility to scan your C: drive and make sure that Temp files are checked when you have the utility clean what it finds.


After this, you should be able to install either Avast or AVG once again.

[bob3160]

How to Successfully Install Avast: http://goo.gl/VLXde

[REDACTED]

Please uninstall AVG and then uninstall Avast.  Having both on the system is not recommended practice.  After that ( and rebooting your system after the uninstalls), please run the Windows Disk Cleanup Tool ( Administrative Tools > Disk Cleanup ).  Allow the utility to scan your C: drive and make sure that Temp files are checked when you have the utility clean what it finds.


After this, you should be able to install either Avast or AVG once again.

I've already tried this, I already uninstalled AVG but still not able to uninstall my Avast.   

[bob3160]

Please uninstall AVG and then uninstall Avast.  Having both on the system is not recommended practice.  After that ( and rebooting your system after the uninstalls), please run the Windows Disk Cleanup Tool ( Administrative Tools > Disk Cleanup ).  Allow the utility to scan your C: drive and make sure that Temp files are checked when you have the utility clean what it finds.


After this, you should be able to install either Avast or AVG once again.

I've already tried this, I already uninstalled AVG but still not able to uninstall my Avast.   

Did you use the removal tool for both after the normal uninstall via Program and Features
You'll find both in the link I posted.

[REDACTED]

Please uninstall AVG and then uninstall Avast.  Having both on the system is not recommended practice.  After that ( and rebooting your system after the uninstalls), please run the Windows Disk Cleanup Tool ( Administrative Tools > Disk Cleanup ).  Allow the utility to scan your C: drive and make sure that Temp files are checked when you have the utility clean what it finds.


After this, you should be able to install either Avast or AVG once again.

I've already tried this, I already uninstalled AVG but still not able to uninstall my Avast.   

Did you use the removal tool for both after the normal uninstall via Program and Features
You'll find both in the link I posted.

Yes. I did already. Still getting the same error.

"The stub cannot run installer/updater executable c:\program files\avast software\avast\setup\sfx\avast.setup (code 0x10b)"

[Michael (alan1998)]

Have you tired running this in SafeMode?

I don't think it'll make a difference in this case. PS: uTorrent can be a dangerous application.

[Michael (alan1998)]

Alright: (PSA; I am NOT an expert; do NOT delete these files until dbrise tells you too (If he does.))

C:\Users\user\AppData\Roaming\eeIq4Q2wuo.exe
C:\Users\user\AppData\Roaming\eekASw64yw.exe
C:\Users\user\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\x.vbs

I'm reasonably certain they shouldn't be there... Can you find them, upload them to www.virustotal.com and post the results here? I googled your USB Security program (Never heard of it, but that doesn't mean much...). It has questionable reviews (Softonic, CNET, SoftPedia etc). So I scanned their install file from their website... That program looks very dicey. But then again, that's a 2 minute google search.

https://www.virustotal.com/#/file/1c5ad21b524bdb42092da188c5cf89a8f04d33a1150b1c6d4fca8c337a273023/detection

Just my two cents.

[REDACTED]

Alright: (PSA; I am NOT an expert; do NOT delete these files until dbrise tells you too (If he does.))

C:\Users\user\AppData\Roaming\eeIq4Q2wuo.exe
C:\Users\user\AppData\Roaming\eekASw64yw.exe
C:\Users\user\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\x.vbs

I'm reasonably certain they shouldn't be there... Can you find them, upload them to www.virustotal.com and post the results here? I googled your USB Security program (Never heard of it, but that doesn't mean much...). It has questionable reviews (Softonic, CNET, SoftPedia etc). So I scanned their install file from their website... That program looks very dicey. But then again, that's a 2 minute google search.

https://www.virustotal.com/#/file/1c5ad21b524bdb42092da188c5cf89a8f04d33a1150b1c6d4fca8c337a273023/detection

Just my two cents.

Hi! Thanks for the help. I was able to scan the 3rd file and shows clean but the first 2 that is
"C:\Users\user\AppData\Roaming\eeIq4Q2wuo.exe and
C:\Users\user\AppData\Roaming\eekASw64yw.exe" is i can't find them.

[REDACTED]

I was able to delete the Avast software manually by going through safe mode then delete the Avast folder. Will be this be okay?

I'm trying to install a new Free Avast Antivirus now.

[Michael (alan1998)]

Hi! Thanks for the help. I was able to scan the 3rd file and shows clean but the first 2 that is
"C:\Users\user\AppData\Roaming\eeIq4Q2wuo.exe and
C:\Users\user\AppData\Roaming\eekASw64yw.exe" is i can't find them.

Do you program in Visual Basic? May you ZIP that file and PM it to me? I'd be interested to see what's it's doing.

Forget the two EXE's, I was just curious. Short answer on manual uninstallation, no. There are lots of leftovers in your Registry from removing Avast! manually.