Avast WEBforum
Consumer Products => Avast Cleanup => Topic started by: REDACTED on March 11, 2018, 05:57:01 AM
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Hi, like others on his forum I signed up for the 60 day free trial which expires on March 13th. Today I attempted to CANCEL Auto Renewal by clicking on the link in my Avast Account but all it did was give me a spinning circle, indicating something was happening, then I got a black screen with an error message that suggested I Logout and Login again. I shut the error message window which then showed my account with the still spinning circle. So I Logged Out and Logged In to my account which still showed an active licence that was set to auto renew BUT this time I have NO link to choose to CANCEL AUTO RENEWAL??? Can you please ensure that this renewal does not go ahead. Up to now I have been very impressed with your products but it appears your cancellation process needs a lot of work. Please confirm that this subscription has been cancelled and no attempt will be made to charge my credit card. Thanks, BOB
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-> https://support.avast.com/article/24/ (Orders and Renewals)
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I've had this problem too. I've tried looking at the support options, but I signed up via my Avast installation, not through any of those companies (I've never even heard of them). I really want to cancel my auto renew, but now I don't even get the option to cancel via on the My Licenses section either! Surely there is a legal requirement to enable cancellation?!
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I've had this problem too. I've tried looking at the support options, but I signed up via my Avast installation, not through any of those companies (I've never even heard of them). I really want to cancel my auto renew, but now I don't even get the option to cancel via on the My Licenses section either! Surely there is a legal requirement to enable cancellation?!
Have you tried it through your my.avast.com account ???
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Hi bobg411 and adi_lady,
could you please send me your email (the one you used for purchase/trial registration) so I can check the status of auto-renewal and cancel it if it is still on?
I would also recommend you to send it via PM to keep it private (or use this link to go to the PM directly: https://forum.avast.com/index.php?action=pm;sa=send;u=1245076 (https://forum.avast.com/index.php?action=pm;sa=send;u=1245076)).
Thank you!
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Hi bobg411 and adi_lady,
could you please send me your email (the one you used for purchase/trial registration) so I can check the status of auto-renewal and cancel it if it is still on?
I would also recommend you to send it via PM to keep it private (or use this link to go to the PM directly: https://forum.avast.com/index.php?action=pm;sa=send;u=1245076 (https://forum.avast.com/index.php?action=pm;sa=send;u=1245076)).
Thank you!
@Stellarma,
You can't attach anything via PM. The user would need to upload it to another upload site like Google Drive etc
and then attach a link in the PM for you to download it.
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Hi bobg411 and adi_lady,
could you please send me your email (the one you used for purchase/trial registration) so I can check the status of auto-renewal and cancel it if it is still on?
I would also recommend you to send it via PM to keep it private (or use this link to go to the PM directly: https://forum.avast.com/index.php?action=pm;sa=send;u=1245076 (https://forum.avast.com/index.php?action=pm;sa=send;u=1245076)).
Thank you!
@Stellarma,
You can't attach anything via PM. The user would need to upload it to another upload site like Google Drive etc
and then attach a link in the PM for you to download it.
Hi Bob, sending the email via PM should work. ;)
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If we're taking about a copy and paste of the email address, sure.
As I stated you can't attach anything.