Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: BMT on July 20, 2006, 09:06:58 PM
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Hi everybody,
I just install the Avast!4.7 Home edition on my personal computer which is an Windows 2000 platform (before it was Norton antivirus 2005). Just after being connected on internet, Avast! always ask me to reboot my computer. It's a little boring and i think that's probably abnormal. So, just to be clear, i have KERIO personal Firewall 4.3 installed and Avast! programs (ashmaisv.exe, avast.setup, ashwebsv.exe) have all permissions.
Avast! version : 4.7.844
VPS : 0629-1
Do you have any idea about this systematic reboot?
Thanks in advance for your replies
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Operating system restart needed by avast message could be solved, in some systems, by deleting the file <avast>\setup\reboot.txt
If deleting reboot.txt doesn't stop the requests for reboot check this:
Check this registry entry (right after computer restart):
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Session Manager, if it contains "PendingFileRenameOperations".
Check its contents and if there's only "reboot.txt" from avast4\setup folder, delete PendingFileRenameOperations, don't delete any other key.
Back-up (export) the registry key before you edit/delete, just in case.
Not sure what the problem with your shutdown might be (does this happen every time?), there could be something running that isn't ending correctly. Hopefully something may be in the windows event logs.
Well, removing all trash left behind by Norton won't harm too...
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Ok, i will delete the reboot.txt (zip this file to save it). If it doesn't stop the systematic restart, i will try to delete the registration key.
I'll keep you informed,
Thanks,
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Ok, i will delete the reboot.txt (zip this file to save it). If it doesn't stop the systematic restart, i will try to delete the registration key.
Oh, better, before deleting, try:
1. Uninstall avast from Control Panel first.
2. Boot.
3. Use Avast Uninstall (http://www.avast.com/files/eng/avclear4.exe) for complete uninstallation (read http://www.avast.com/eng/avast_uninstall_util.html).
4. Boot.
5. Install again.
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Hello,
Ok, i will follow your new procedure.
Just to confirm that Avast! always ask (after each connection to internet) to restart the computer!
I'll keep you informed.
Thanks
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Hi again,
A complete uninstallation following by an a complete installation doesn't solve the problem. After asking an update for the program and VDB, Avast! asks me to restart. That's normal. After the restart, i connect my computer to internet and a few seconds after establishing the connection, he asks me again to restart.
What i should try?
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BMT in your first post you mention that you had Norton antivirus 2005 installed
How did you remove Norton AV?
If by Control Panel/Add/Remove program, this does not completely remove the Norton Virus
Please see this forum thread and follow Techs Nortons Removal advice and then reinstall Avast
http://forum.avast.com/index.php?topic=22300.from1153456416;topicseen#msg185311
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Well, removing all trash left behind by Norton won't harm too...
BMT in your first post you mention that you had Norton antivirus 2005 installed
How did you remove Norton AV?
Did you remove NAV completely?
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I too have this problem, and have tried all the suggestions, IE: uninstalling, reinstalling, removing the txt file, and the registry key. As I write, I am about to hit the 'No' key on the computer I am having the problems on. This is my third computer to put this product on, and the only one I have had a problem with. It is brand new, and never had any antivirus installed. Are there any other ideas before I switch back to AVG?
Tom
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Hi all,
Thanks for your replies. My stepmother just dies during last sunday morning, so i won't be available until next week-end. I removed NAV by the Control Panel/Add/Remove program only.
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I removed NAV by the Control Panel/Add/Remove program only.
So, please, follow:
1) Remove NAV through Add/Remove programs from Control Panel. Boot.
2) Use Symantec removal tool following the three steps defined in the SymNRT (http://service1.symantec.com/SUPPORT/sharedtech.nsf/docid/2006031710323113?Open&src=&docid=2005033108162039&nsf=tsgeninfo.nsf&view=docid&dtype=&prod=&ver=&osv=&osv_lvl=&seg=) tool info.
3) Boot.
4) Install avast! Boot.
5) See what you get.
Full SymNRT info:
1. Download and save these three files to the Windows desktop:
a) ftp://ftp.symantec.com/public/english_us_canada/linked_files/tsgen/MSIFIX.bat
b) ftp://ftp.symantec.com/public/english_us_canada/linked_files/tsgen/SymNRT.exe
c) ftp://ftp.symantec.com/public/english_us_canada/linked_files/tsgen/SYMMSICLEANUP.reg
2. Run the three files that you just downloaded
a) On the Windows desktop, double-click the MSIFIX icon.
Click Run.
A black window may appear very briefly.
b) On the Windows desktop, double-click the SymNRT icon.
Click Run.
Click Next.
Click I accept the License Agreement, and click Next.
Type the letters and numbers that you see in the white box, and then click Next.
Click Yes or OK at each prompt.
You may need to click more than once. Your computer may be restarted for you more than once.
You may be asked to repeat some steps after the computer restarts.
c) On the Windows desktop, double-click the SYMMSICLEANUP icon.
Click Run, and then click Yes.
Click OK.
3. Boot.
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Sympathies to you BMT and Family sad new indeed
All the best
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Hi all,
Thanks for your sympathies Tednelly...
For tech... i follow all things written in your last post and it's still the same :(
I remove Avast! by the control panel...
I remove NAV by the control panel...
I remove the last NAV traces... by following the three steps described... with a boot for the step number 2.
I install Avast!
I update Avast!
Boot...
I connect my PC to internet : ask to restart... Restart...
I connect again my PC to internet : ask to restart...
I don't see a good end to this story... unfortunately!!!
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I just make some "tests" by deleting the reboot.txt
After beink connected to internet, in the folder Avast/setup a file called avast.setup has been created and replaced by reboot.txt after asking me to restart my computer.
Is any thing linked to the VRDB?
I will try with the registry entry...
____________________
Nothing to do with the registry entry...
Each connection to internet, Avast! asks me to restart!!!!!
Do you see anything else?
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Well, fellows. I had the same problem. Problem was solved:
1) found 2 viruses in winnt (alg.scr and hosts.scr) and deleted them
2) removed reboot.txt and the line in regedit as described above.
3) upgrade program and virus definition directly from avast! - now 4.7.869 and vps 631-3.
No more asking for reboot.
regards
walter tabax
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Hi Walter,
I didn't found the files you're written (alg.scr and hosts.scr)...
Sorry, but i install AVG free edition. Thanks for all members help.
Bye.
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hello sorry but i've a problem (sorry for my terrible english).
i've installed avast home 4.7 (without unistalling my antivirus bitdefender),
i'm on win2k, at the end of installation i agreed to boot scan,
when i reboot, it display a blu screen error, the error say (sorry i try to translate literally):
"c0000139"{can't find entry point} can't find entry point _aulldvrm of the procedure in the library (...) ntdll.dll"
i'm now on my secondary hd with another os, what i've to do??
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when i reboot, it display a blu screen error, the error say (sorry i try to translate literally):
"c0000139"{can't find entry point} can't find entry point _aulldvrm of the procedure in the library (...) ntdll.dll"
i'm now on my secondary hd with another os, what i've to do??
Can you boot in Safe Mode and uninstall BitDefender and/or avast?
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no, it diplay the same error in the safe mode..
i think that the only way to skip the error is to prevent the boot
scan, but how can i do this?i can access to that hd only in offline mode.. please save me!
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no, it diplay the same error in the safe mode..
i think that the only way to skip the error is to prevent the boot
scan, but how can i do this
Well... the scan boot could be canceled by clicking ESC.
Could you do that or the error occurs even before you can click ESC?
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i can't it display error just a little bit before the execution of the scan (i suppose)
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problem solved by restoring old windows profile, sorry for the time lost
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The mentioned behavior is actually an avast! problem with the boot-time scanner, occuring under Windows 2000 or NT4. It will be fixed soon - sorry for the troubles.
Correction: I'm referring to brins post, i.e. to the c0000139 bluescreen error.
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That is why you have to like avast.
The team always admit it when there is a bug and they will solve it in a short time.
Not misleading users/costomers, just being honest!
That is the way all companies should behave.
Thumbs up for Alwil!
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I've just experienced the same problem as brin, the c0000139 bluescreen error. I'm glad you're working on a fix for it, but now I'm wondering if there is a way to repair it short of an OS reinstall.
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I've just experienced the same problem as brin, the c0000139 bluescreen error. I'm glad you're working on a fix for it, but now I'm wondering if there is a way to repair it short of an OS reinstall.
Are you using the last avast version, I mean, today we have an update (4.7.871)
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I will next time I install avast, but I'm currently looking at a bluescreen and no way to get into windows except reinstalling everything from scratch.
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The mentioned behavior is actually an avast! problem with the boot-time scanner, occuring under Windows 2000 or NT4. It will be fixed soon - sorry for the troubles.
Correction: I'm referring to brins post, i.e. to the c0000139 bluescreen error.
Will you be providing a solution for those of us who are locked out of our systems?
My system: fully patched W2K SP4
- avast! set to notify of updates but it didn't notify of the current
program update (turns out that notifications are staggered to balance server load).
- used Updating | Program Update to download/install the update.
- began getting notices that my definitions were out of date. Checking for
updates said I was up to date.
- downloaded the installer for the new version.
- uninstalled avast! (reboot)
- installed new version.
- upon reboot, I now get this message:
"STOP: c0000139 {Entry Point Not Found}
The procedure entry point _aulldvrm could not be located in the dynamic link library ntdll.dll ."
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js
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Before Windows start to boot, press F8 to invoke the boot menu and select "Last known good" configuration (it may be necessary to press the key "L" afterwards).
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Before Windows start to boot, press F8 to invoke the boot menu and select "Last known good" configuration (it may be necessary to press the key "L" afterwards).
I tried that yesterday immediately after the problem appeared with no luck.
Tried again now and it worked. It appears that I now have some issues due to my repair efforts but that's my fault.
Thank you very much for your prompt assistance.
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js
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Hello all.
Unfortunately this approach (F8-Last known good) doesn`t work for me.
I tried it many times - no success.
Isn`t there any other way to turn of the boot scan?
(Maybe change some configuration-file using the recovery-console or smth. like that).
Greetings and thanks in advance.
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on my win2k os, server version of avast, boot scan work fine!good luck ::)
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Unfortunately this approach (F8-Last known good) doesn`t work for me.
I tried it many times - no success.
Isn`t there any other way to turn of the boot scan?
(Maybe change some configuration-file using the recovery-console or smth. like that).
Well, if you are able to access the disk (e.g. using recovery console), you can simply delete the aswBoot.exe file in the WinNT\System32 folder and Windows should boot up normally.
(This whole thing is an avast! omission, but also a Windows bug actually; when the executable - that's scheduled to be started - doesn't exist at all, nothing happens: Windows start normally. When the executable does exist, but is somehow "wrong", the system bluescreens; there's a problem in Windows executable loader, I'd say).
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Yes that worked for me. Thank you very very much for the tip.
I'd be in big trouble now if i had to reinstall my OS.
Greetings.
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Oh, and don't forget to invoke avast! program update (so that you get the fixed version).