Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: twoshoes2 on January 08, 2019, 07:08:05 PM
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...This is Embarrassing. AV Service is not Responding. Exit/Restart Service. Started when updated to latest Avast Free 19.1.2360. Did a Repair had same results. Did a complete Avast Clear and reinstall had same results. If I do the Restart Service, it appears to correct the problem temporarily then back to the UI failed to load...etc. Running Windows 7 Home Premium complete up to date.
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Did a complete Avast Clear and reinstall had same results.
With which installation file: online or offline ?
Prefer a complete offline installation !!!
https://forum.avast.com/index.php?topic=224223.0
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I did the Online install as recommended in the pinned post about the release.
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Indeed the online installation is the easiest way but as soon as something goes wrong, it is recommended to perform a complete installation without going to get downloads on the avast server in real time.
You can wait for other people's advices but your "UI failed to load" problem is annoying enough not to try an "offline" installation .
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Same issue here. Started after the last update. Win 10, 1803
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Me also.
Was fine yesterday, no dead
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Every time Avast does a program update me: "I wonder what load of glitches there will be in this version?" For the past almost two years every time avast updates the program it's been like playing the WHEEL OF MISFORTUNE. the UI would fail to load every time windows started and the program loaded, then on a subsequent update that problem would disappear, only to be replaced by a slew of other equally aggravating glitches. And then either the next update or the one following that the UI Failed To Load glitch would return. Then two days ago my avast updated to ver 191.2360 build 191.4142.0 and ever since it updated it constantly shuts down over and over and then either the UI fails to load or I get these warnings that Avast is Down.
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I too am getting this issue with the new Avast Free v.19.1.2360, installed using the offline installer, upgraded from Avast Free v.18.8.2356.
Repair does not fix the issue. I have rolled back to Avast Free v.18.8.2356 and everything is OK.
OS is Windows 10 Pro v.1803 (build 17134.472).
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-> https://support.avast.com/article/Troubleshoot-Antivirus-UI-Failed-load
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There is no date on the info your link provides. Where does your link come from and does it apply to the problems associated with the update to 191.1.2360?
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I too am getting this issue with the new Avast Free v.19.1.2360, installed using the offline installer, upgraded from Avast Free v.18.8.2356.
Repair does not fix the issue. I have rolled back to Avast Free v.18.8.2356 and everything is OK.
OS is Windows 10 Pro v.1803 (build 17134.472).
As I said , some have solved this "new" problem of "UI failed to load" by installing the "offline" version v19.1.2360 (not to update nor repair)
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Clean Install of Avast:
https://goo.gl/4Ptzkf
If you need additional help with the Clean Install, watch this:
https://youtu.be/p-h3myRD51A
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Clean Install of Avast:
https://goo.gl/4Ptzkf
If you need additional help with the Clean Install, watch this:
https://youtu.be/p-h3myRD51A
Yes, a clean install of Avast Free v.19.1.2360 is the only way I can get this new version on ALL four of my Win 10 Pro PCs.
Upgrading (for me, from Avast Free v.18.8.2356) just does not work in many cases, as is shown in this forum.
More testing is required with the Avast Free v.19.1.2360 installer(s).
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Clean Install of Avast:
https://goo.gl/4Ptzkf (https://goo.gl/4Ptzkf)
If you need additional help with the Clean Install, watch this:
https://youtu.be/p-h3myRD51A (https://youtu.be/p-h3myRD51A)
Yes, a clean install of Avast Free v.19.1.2360 is the only way I can get this new version on ALL four of my Win 10 Pro PCs.
Upgrading from Avast Free v.18.8.2356 just does not work in many cases, as is shown in this forum.
More testing is required with the Avast Free v.19.1.2360 installer(s).
When you are that far out of date, updating isn't always advisable and in many instances fails.
IMHO, it's not the installer that needs to be fixed.
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Clean Install of Avast:
https://goo.gl/4Ptzkf (https://goo.gl/4Ptzkf)
If you need additional help with the Clean Install, watch this:
https://youtu.be/p-h3myRD51A (https://youtu.be/p-h3myRD51A)
Yes, a clean install of Avast Free v.19.1.2360 is the only way I can get this new version on ALL four of my Win 10 Pro PCs.
Upgrading from Avast Free v.18.8.2356 just does not work in many cases, as is shown in this forum.
More testing is required with the Avast Free v.19.1.2360 installer(s).
When you are that far out of date, updating isn't always advisable and in many instances fails.
IMHO, it's not the installer that needs to be fixed.
Sorry, can you explain? Avast Free v.18.8.2356 was released 15 Nov 2018.
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Clean Install of Avast:
https://goo.gl/4Ptzkf (https://goo.gl/4Ptzkf)
If you need additional help with the Clean Install, watch this:
https://youtu.be/p-h3myRD51A (https://youtu.be/p-h3myRD51A)
Yes, a clean install of Avast Free v.19.1.2360 is the only way I can get this new version on ALL four of my Win 10 Pro PCs.
Upgrading from Avast Free v.18.8.2356 just does not work in many cases, as is shown in this forum.
More testing is required with the Avast Free v.19.1.2360 installer(s).
When you are that far out of date, updating isn't always advisable and in many instances fails.
IMHO, it's not the installer that needs to be fixed.
Sorry, can you explain? Avast Free v.18.8.2356 was released 15 Nov 2018.
Sorry, my error. I misread. There shouldn't be a problem to update from a 3 month old version.
When it does happen, the prudent fix is still to do a clean install.
I actually did an overinstall of the latest offline download and had no problems.
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Clean Install of Avast:
https://goo.gl/4Ptzkf (https://goo.gl/4Ptzkf)
If you need additional help with the Clean Install, watch this:
https://youtu.be/p-h3myRD51A (https://youtu.be/p-h3myRD51A)
Yes, a clean install of Avast Free v.19.1.2360 is the only way I can get this new version on ALL four of my Win 10 Pro PCs.
Upgrading from Avast Free v.18.8.2356 just does not work in many cases, as is shown in this forum.
More testing is required with the Avast Free v.19.1.2360 installer(s).
When you are that far out of date, updating isn't always advisable and in many instances fails.
IMHO, it's not the installer that needs to be fixed.
Sorry, can you explain? Avast Free v.18.8.2356 was released 15 Nov 2018.
Sorry, my error. I misread. There shouldn't be a problem to update from a 3 month old version.
When it does happen, the prudent fix is still to do a clean install.
I actually did an overinstall of the latest offline download and had no problems.
Well, for me I ran the offline overinstaller, which created a new registry key here:
[HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\Run]
"AvastUI.exe"="\"C:\\Program Files\\AVAST Software\\Avast\\AvLaunch.exe\" /gui"
in addition to the existing key:
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"AvastUI.exe"="\"C:\\Program Files\\AVAST Software\\Avast\\AvLaunch.exe\" /gui"
so I end up with 2 instances in Startup items. That, is a bug in the installer! Just 1 issue I noted immediately, after updating.
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Windows7 x64 SP1 same issue. Machine took WIndows updates on Jan 9 UI failed to load. Downloaded off line installer of Avast Free Antivirus installed it same issue UI failed to load. Multiple reboots did not help.
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bob3160 I'm going to take your advice and do the clean install. I downloaded the 334 Mb offline 19.1.4142.424 install and will see what happens.
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I am also going to follow your recommendation and do a clean offline delete, clear, and reinstall as soon as time permits.
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Post back on the forum if that takes care of the problem or not.
It could help others.
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Clean install worked like a champ! Thanks!
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Post back on the forum if that takes care of the problem or not.
It could help others.
Followed your instructions using the offline download after a control panel uninstall and avastclear and still have the same problem, "UI failed to load...........". Any other recommendations?
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bob3160 I did a clean install of ver 191.4142.424 About 5 hours later avast shut down for about three minutes and wouldn't restart and then it did a automatic program "update" and it is now ver 191.2360 It DOWNDATED instead of updating, it went backwards on versions. Then about five minutes later it shut down for a minute and then restarted by itself.
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bob3160 I did a clean install of ver 191.4142.424 About 5 hours later avast shut down for about three minutes and wouldn't restart and then it did a automatic program "update" and it is now ver 191.2360 It DOWNDATED instead of updating, it went backwards on versions. Then about five minutes later it shut down for a minute and then restarted by itself.
19.1.2360 is the latest version, don't worry about 19.1.4140.x which is not a version number but a build number
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The update I installed today also broke my installation...
There's multiple reports of this here today.
Time to cease distribution of this update and wake up the engineers!
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Hi all, I'm trying to induce it: Avast free 18.8 installed and updated to 19.1, but UI works fine. Can anyone please collect logs: c:\ProgramData\AVAST Software\Avast\log\ and send them to me ( petr.blatny@avast.com ). Thank you very much
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I don't know how, but yesterday the problem was suddenly fixed by itself. UI has been working fine since.
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this morning when I booted up the computer the UI Failed to load again so I did a repair. 5 minutes after the repair completed avast shut down again and the UI Failed to load again. So I am back where I started from not only with the UI failing to load at boot except now it's even worse since the update about five days ago avast is constantly shutting down and then failing to restart again over and over and over as many as six or more times a day.
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I don't know how, but yesterday the problem was suddenly fixed by itself. UI has been working fine since.
Windows7 x64 SP1 same issue. Machine took WIndows updates on Jan 9 UI failed to load. Downloaded off line installer of Avast Free Antivirus installed it same issue UI failed to load. Multiple reboots did not help.
Avast has a built-in program called AvastEmUpdate.exe which runs at every system boot and automatically fixes Avast related bugs or glitches. Which is why one sometimes needs to boot more than one time while connected to the internet. A second reboot while connected usually sets the fix in place.
A standard practice I use is to do a clean install anytime the Avast version number goes up by one, e.g., from version 18 to 19, using bob3160's clean install method.
https://forum.avast.com/index.php?topic=224348.msg1489497#msg1489497 (https://forum.avast.com/index.php?topic=224348.msg1489497#msg1489497) (Reply #11)
Too many changes are made in the course of updating version 18 during the time it is supported for bug removal and glitches. Version 19 is also an upgrade in protection abilities to protect against new malware, which is why it is being introduced vs. 18, but some old 18 files and registry entries can remain and affect proper operation of 19. These duplicate files from version 18 and then 19 are not meant to remain but it does happen. A clean install reduces the chances of a botched install of the new.
Some old files are not overwritten and replaced as they should be in an upgrade, as it were.
I always use the offline installer. I've found to be more reliable and it works better than the online installer. Plus, if I save the offline installer in a safe place, I can always safely revert to it in case the newer version fails to work out properly.
Online installers don't offer that option.
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I'd offer one caveat to the Off Line Installer.
If you're using Windows XP or Vista, use the online installer so you only receive the version
that works on those systems. The latest version doesn't work on the older systems.
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mchain avast demanded a computer restart two or three times yesterday and then I shut it down last night and started the computer again this morning and after all that Avast kept shutting down and restarting over and over again today and each time the UI failed to load again. I never had any of these UI Failed to load problems until version 18. And I never had any of this mess with Avast shutting down and restarting itself let alone six or more times a day until version 19. Up until now I have never had to restart the computer after a new version was updated, this is the first time I was confronted by Avast demanding a computer restart. I have installed an older version and turned updates from automatic to manual and I will leave it like that for a while and hope that in a month or so Avast will get thees software glitches removed from the newer versions. This is nothing but glitches in the new versions.
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Catrike, see Reply #110 on: Today at 03:42:56 PM in the pinned post "New Version: 19.1.2360" with new info from the product manager on the problem we are having. Hope it works or I am going to start looking elsewhere.
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Here: https://forum.avast.com/index.php?topic=224223.msg1489773#msg1489773 (https://forum.avast.com/index.php?topic=224223.msg1489773#msg1489773) Reply #110
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mchain I see MartinZ says in that post there is supposed to be a fix by the end of the week for the UI Failded to Load problem. In the mean time I have ver 17,5.3585.0 installed and neither of those bugs are in it and it is functioning with zero problems. It has been so nice: The past two mornings Avast has loaded without a UI Failed to Load box popping up which it has done every single day since the ver 18 updates. And also no more of that crap of Avast shutting down by itself over and over six or more times a day every day since the ver 19 updates. I have the Program Updates set to Manual and that is were it is going to stay until the programmers at Avast can get their act together and get these bugs out of the new versions of the software
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A Japanese user also reported the same issue.
Is the patch already released, or still need investigation?
@petr blatny
Do you still need logs? I can ask him/her for logs
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Does anyone know if the fix for this problem, that MartinZ said in his post located in "New Version: 19.1.2360" would be available the week ending on Jan 12, has ever been applied. I have not seen anything ever mentioned that it has been resolved.
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I still have the "UI failed to Load" problem, and it's Jan 30, 2019. I just restarted my machine (using Windows 7). not happy. Also, what the heck is "UI"?
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I still have the "UI failed to Load" problem, and it's Jan 30, 2019. I just restarted my machine (using Windows 7). not happy. Also, what the heck is "UI"?
"UI" = User Interface. It's the program window you interact with to perform certain functions or call up certain features or operations within the program. Otherwise known as "GUI" Graphic User Interface.
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Also, what the heck is "UI"?
-> https://en.wikipedia.org/wiki/User_interface
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This afternoon SetupInf.exe and RegSvr.exe attempted to run. Whimsically I said to myself: "Surly the good people at Avast must have fixed the UI FAILED TO LOAD problem by now. I mean it's been an entire year." So I allowed the processes and waited with anticipation as Avast was updated and then the computer restarted. HORROR upon HORROR: after rebooting the UI FAILED TO LOAD. SERIOUSLY???? after an entire year this problem is STILL NOT FIXED. After failing to reload the UI I was then informed that AVAST was down. After that FAILED to restart I was asked to reboot the pc. After rebooting I got the same exact problems AGAIN. So I did a repair. I was informed the repair was successful. So I rebooted and Surprise, surprise: UI FAILED TO LOAD again and after clicking the restart button it wouldn't load, then AVAST IS DOWN and after clicking the restart button it wouldn't load either, PLEASE REBOOT THE PC. ..........SERIOUSLY after an entire year this problem is still not fixed????????? So then I had the pleasure of wasting even more time having to uninstall Avast, clean the registry out and then reinstall Avast ver 17.5.2303 (Build 17.5.3580.0) and being sure to turn program updates off so it can't screw itself up again.
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->
https://support.avast.com/article/Troubleshoot-Antivirus-UI-Failed-load
-> https://support.avast.com/article/Troubleshoot-Embarrassing-UI-Failed-load
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Hi Asyn,
Your link gets a P404 error. (using FF). Was that what you intended to show?
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Hi Asyn,
Your link gets a P404 error. (using FF). Was that what you intended to show?
Oops, my bad, sorry guys. :-[
New Link: https://support.avast.com/article/Troubleshoot-Embarrassing-UI-Failed-load
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Hi Asyn,
Your link gets a P404 error. (using FF). Was that what you intended to show?
Oops, my bad, sorry guys. :-[
New Link: https://support.avast.com/article/Troubleshoot-Embarrassing-UI-Failed-load
That link works Asyn :)
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Hi Asyn,
Your link gets a P404 error. (using FF). Was that what you intended to show?
Oops, my bad, sorry guys. :-[
New Link: https://support.avast.com/article/Troubleshoot-Embarrassing-UI-Failed-load
That link works Asyn :)
Yep, it should. ;) And thanks for pointing out the outdated link. :)