Avast WEBforum
Consumer Products => Avast Secure Browser => Avast Secure Browser for Windows => Topic started by: maia225 on May 03, 2019, 12:19:00 PM
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Hello Avast Support,
Banking Mode is not just not working but freezes my computer.
Bank Mode shows grey window (Windows 7 Pro), I can see the tabs at the bottom of page but they are all stuck, not responding.
I can't even close the program, I had to force my computer to shut down.
I updated the software to the latest version last time I had this bug and you adviced me to do so, in January this year.
I just renewed my subscription but I am beginning to regret it.
Program version: 19.4.2374 (built 19.4.4318.460)
Any help would be welcome, thanks.
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Bank mode not working again, I tried uninstalling antivirus and secure browser and reinstalling, I tried clicking on the icon instead. Soent 10 hours thinking and trying to no avail. Then I went into the troubleshooting section of Avast antivirus and clicked on the passive mode and restarted the PC. Yes, bank mode worked again but I did not like being without the shields, so I switched passive mode back off and Bank Mode continued to work. Perhaps this will give the developers at Avast a clue to this long standing problem. Hope this helps lots of people.
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Been having the same issue with Bank Mode (gray screen and nothing loads) but my machine does not freeze.
I can confirm doing the trouble-shooting steps provided by bernbun77 got it working again for me. Turning on passive mode then reboot works.
But Bank Mode only works in Passive mode.
Win 10 1809
Program Ver: 19.8.2393 (build 19.8.4793.535)
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Been having the same issue with Bank Mode (gray screen and nothing loads) but my machine does not freeze.
I can confirm doing the trouble-shooting steps provided by bernbun77 got it working again for me. Turning on passive mode then reboot works.
But Bank Mode only works in Passive mode.
Win 10 1809
Program Ver: 19.8.2393 (build 19.8.4793.535)
Thanks to bernbun77. But bank mode continues to work even if shields are turned back on after the restart, load bank mode then turn shields on. Can switch back to bank mode no problem. But whether this procedure needs to be used each time PC is rebooted, I do not know. This am, I tried to update defs and avast page went into loading mode but did not complete. When I closed the page, got a message to say, restart computer asap. Hoping that avast had downloaded a fix, restarted, but just the same, no bank mode until I used Bernbun77 fix. All this on my Win 7 Home but will not attempt any fix in my dual boot Win 10 Home system until avast produces a fix.
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Bank mode broken after last update. Opens to blank grey screen with no browser icon.
Uninstalled and reinstalled Avast and browser. Same result.
I can also confirm doing the trouble-shooting steps provided by bernbun77 got it working again. Turning on passive mode then reboot works.
Stays working even after turning off passive mode and rebooting.
Please Avast people, look into this and make sure that Bank Mode is functioning correctly after this 'fix'.
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Bank mode broken after last update. Opens to blank grey screen with no browser icon.
Uninstalled and reinstalled Avast and browser. Same result.
I can also confirm doing the trouble-shooting steps provided by bernbun77 got it working again. Turning on passive mode then reboot works.
Stays working even after turning off passive mode and rebooting.
Please Avast people, look into this and make sure that Bank Mode is functioning correctly after this 'fix'.
Your workarpound does not work once you again enable full protection of Avast.
Bank Mode Opens but, the Secure Browser never opens in Bank Mode. Sorry, we'll need to wait for Avast to sort this out.
They are working on it.
(https://screencast-o-matic.com/screenshots/u/Lh/1569335404420-35877.png)
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I have same issue here...Do you already have a work around fix for this???...
I have a Diagnostic Info here:
executable_path=C:\Program Files (x86)\AVAST Software\Browser\Application\AvastBrowser.exe
profile_path=C:\Users\vaughan\AppData\Local\AVAST Software\Browser\User Data\Default
os_version=Windows 10 v1809 (x64)
av_version=19.8.2393
host_prefix=
browser_version=76.0.1659.101 (Official Build (64-bit))
cgid=213
cid=2108
uid=138c5357f1db4cf7afeaa7102e5b27ba
Enabled extensions:
ahfgeienlihckogmohjhadlkjgocpleb : Web Store : 0.2
kmendfapggjehodndflmmgagdbamhnfd : CryptoTokenExtension : 0.9.74
mfehgcgbbipciphmccgaenjidiccnmng : Cloud Print : 0.1
mhjfbmdgcfjbbpaeojofohoefgiehjai : Chromium PDF Viewer : 1
pkedcjkdefgpdelpbcmbmeomcjbeemfm : Chrome Media Router : 7619.603.0.2
Disabled extensions:
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thanks bernbun77 your work around works great
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thanks bernbun77 your work around works great
The problem is that if you're using the workaround, you have actually turned off your antivirus software.
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thanks bernbun77 your work around works great
The problem is that if you're using the workaround, you have actually turned off your antivirus software.
No the workaround is fine for me and for a lot of other guys if we follow what is explained ...
the passive mode is only temporary, the time to restart the PC, open the bank mode and finally the most important thing: disable the passive mode to find a fully avast protection.
The bank mode is accessible again
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thanks bernbun77 your work around works great
The problem is that if you're using the workaround, you have actually turned off your antivirus software.
No the workaround is fine for me and for a lot of other guys if we follow what is explained ...
the passive mode is only temporary, the time to restart the PC, open the bank mode and finally the most important thing: disable the passive mode to find a fully avast protection.
The bank mode is accessible again
My banking can wait till the Avast fix is released. :)
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as you usually tell to many members here about their computers:
your bank, your choice.
In this topic, you are not the author of the request , so let people take their responsibilities, which - no doubt - should not be worried about safety at all ... because the solution has been approved by avast itself (r@vast) Here (https://forum.avast.com/index.php?topic=229579.msg1520255#msg1520255)
Do you really think avast would approve a risky solution for their customers? I don't think so ;)
that you don't like the solution and that you prefer to wait is your choice but avoid worrying too much about the other members who are looking for a solution without having to wait for the update.
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as you usually tell to many members here about their computers:
your bank, your choice.
In this topic, you are not the author of the request , so let people take their responsibilities, which - no doubt - should not be worried about safety at all ... because the solution has been approved by avast itself (r@vast) Here (https://forum.avast.com/index.php?topic=229579.msg1520255#msg1520255)
Do you really think avast would approve a risky solution for their customers? I don't think so ;)
that you don't like the solution and that you prefer to wait is your choice but avoid worrying too much about the other members who are looking for a solution without having to wait for the update.
My understanding is It's not officially approved by Avast, it was suggested by Power users in another forum and worked for most of them
A fix has been found. Will be distributed in an update very soon
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@Chris,
as you usually tell to many members here about their computers:
your bank, your choice.
In this topic, you are not the author of the request , so let people take their responsibilities, which - no doubt - should not be worried about safety at all ... because the solution has been approved by avast itself (r@vast) Here (https://forum.avast.com/index.php?topic=229579.msg1520255#msg1520255)
Do you really think avast would approve a risky solution for their customers? I don't think so ;)
that you don't like the solution and that you prefer to wait is your choice but avoid worrying too much about the other members who are looking for a solution without having to wait for the update.
My understanding is It's not officially approved by Avast, it was suggested by Power users in another forum and worked for most of them
A fix has been found. Will be distributed in an update very soon
Who are you quoting?
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Check the devs channel Bob
RE: Michaela
"It is certainly not a workaround we would oficially recommend our users!"
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Check the devs channel Bob
RE: Michaela
"It is certainly not a workaround we would oficially recommend our users!"
I'm the one who reported this to the developers. :) Thanks
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Check the devs channel Bob
RE: Michaela
"It is certainly not a workaround we would oficially recommend our users!"
I'm the one who reported this to the developers. :) Thanks
I realize that Bob. Wondered why you asked when the reply was to your concern. :)
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Check the devs channel Bob
RE: Michaela
"It is certainly not a workaround we would oficially recommend our users!"
I'm the one who reported this to the developers. :) Thanks
I realize that Bob. Wondered why you asked when the reply was to your concern. :)
I don't post what was quoted.
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Do you really think avast would approve a risky solution for their customers?
My understanding is It's not officially approved by Avast, it was suggested by Power users in another forum and worked for most of them
A fix has been found. Will be distributed in an update very soon
I still find it strange and worrying to see a member of the avast team suggesting a risky workaround solution and especially to maintain it here (https://forum.avast.com/index.php?topic=229579.msg1520255#msg1520255) despite the cautionary advice of other developer team members :-\
It is especially important to know where the risk is when the avast UI indicates that you are protected and that you enter the (special) window of the bank mode (extensions disabled, impossible to take a screenshot)
nb:The official fix was scheduled for yesterday :-\
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@Chris,
If you quote me, use the total quote. Not excerpts or your description as to what and where I posted something.
I currently also don't see a release of a fix on the Bank Mode problem.
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Hello everyone,
the fix for Bank Mode issue is live and being distributed to the 19.8. AV. You can restart your computer once or twice, then you should see updated AV version in Settings. Fix version is build 539.
Thank you for your patience and sorry for the inconvenience.
(https://i.imgur.com/Ye1tOFW.png)
Browser Team
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Thank you Misa for the update.
Bank Mode is back in action. :)
(https://screencast-o-matic.com/screenshots/u/Lh/1569503941563-25387.png)
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@Chris,
If you quote me, use the total quote. Not excerpts or your description as to what and where I posted something.
I currently also don't see a release of a fix on the Bank Mode problem.
It was not really a quote but a repetition of a sentence to express my concern to me too, but since when we agree with you, you still criticize, I just edited my post with my own words, my own thoughts. ;) ;D
the main thing is that the official fix came out today :)
More of that, ASB offers me the possibility (notifying) to open the banking mode when I consult my bank's website ;)
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@Chris,
If you quote me, use the total quote. Not excerpts or your description as to what and where I posted something.
I currently also don't see a release of a fix on the Bank Mode problem.
It was not really a quote but a repetition of a sentence to express my concern to me too, but since when we agree with you, you still criticize, I just edited my post with my own words, my own thoughts. ;) ;D
the main thing is that the official fix came out today :)
More of that, ASB offers me the possibility (notifying) to open the banking mode when I consult my bank's website ;)
You had stated that you have your bank set to auto start in Bank Mode. That's different from the current problem which has already been acknowledged by Avast.
Hope it gets fixed soon.
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@Chris,
If you quote me, use the total quote. Not excerpts or your description as to what and where I posted something.
I currently also don't see a release of a fix on the Bank Mode problem.
It was not really a quote but a repetition of a sentence to express my concern to me too, but since when we agree with you, you still criticize, I just edited my post with my own words, my own thoughts. ;) ;D
the main thing is that the official fix came out today :)
More of that, ASB offers me the possibility (notifying) to open the banking mode when I consult my bank's website ;)
You had stated that you have your bank set to auto start in Bank Mode. That's different from the current problem which has already been acknowledged by Avast.
Hope it gets fixed soon.
No, I'm not anymore. Just the checkbox "Show Bank Mode notification prompt on banking websites" enabled , and I stay on ASB , but I'am notified to open the bank mode , you seem to doubt it.
I voluntarily deleted the auto start to see if I had the problem you're having, and I don't have it, that's all (see my screen shoot)
However, as I said earlier, not all banks are recognized by avast and some do not give notification, I think that's what avast has to work on.
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Hello and thanks all for the info.
Misa indicated above that the fix was distributed with 19.8.4793.539. However, I already have that version of the application and after multiple reboots (3 times) and clicking on the "Check for Updates" (3 times) the Bank Mode still isn't working for me. Still displays a grey screen.
Am I missing something? Do I need to uninstall and reinstall?
Currently running the free version for home use.
ver. 19.8.2393 - build 19.8.4793.539 (Release date September 19, 2019 5:19 AM)
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Oops - Forgot to mention above that I am also running the free 60 day trial of Avast Internet Security, Not sure if it has an impact.
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Double Oops!! Rebooted again and checked for program updates (4th time) and got a prompt to upgrade/migrate to Premium. Did that, rebooted again and problem solved. Not sure why the prompt came up just a few moments ago. Maybe being a Canuck I might "be a bit slow on the uptake, eh!!"
I shut down and check for updates religiously. Been using Avast for years. Love the product. I have questions about the paid version but this isn't the correct board. Will ask over there. Thanks again to everyone.
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Hi,
Yesterday bank mode has been fixed and i tested and it worked very well as it should, but i tried normally bank mode today and it´s not working. I restarted and tried again and no joy.
Windows has made an update today, maybe this brought some issue, the update was (KB4517211). :(
Can you tell me something ?
Can someone report this issue to Avast Team please, I appreciate it :)
Best Regards,
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Hi,
Yesterday bank mode has been fixed and i tested and it worked very well as it should, but i tried normally bank mode today and it´s not working. I restarted and tried again and no joy.
Windows has made an update today, maybe this brought some issue, the update was (KB4517211). :(
Can you tell me something ?
Can someone report this issue to Avast Team please, I appreciate it :)
Best Regards,
The latest MS KB4517211 shouldn't have any impact on your issue as I also was offered and installed that 'optional' update and no problem here with Bank Mode after the update.
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@Chris,
If you quote me, use the total quote. Not excerpts or your description as to what and where I posted something.
I currently also don't see a release of a fix on the Bank Mode problem.
It was not really a quote but a repetition of a sentence to express my concern to me too, but since when we agree with you, you still criticize, I just edited my post with my own words, my own thoughts. ;) ;D
the main thing is that the official fix came out today :)
More of that, ASB offers me the possibility (notifying) to open the banking mode when I consult my bank's website ;)
You had stated that you have your bank set to auto start in Bank Mode. That's different from the current problem which has already been acknowledged by Avast.
Hope it gets fixed soon.
No, I'm not anymore. Just the checkbox "Show Bank Mode notification prompt on banking websites" enabled , and I stay on ASB , but I'am notified to open the bank mode , you seem to doubt it.
I voluntarily deleted the auto start to see if I had the problem you're having, and I don't have it, that's all (see my screen shoot)
However, as I said earlier, not all banks are recognized by avast and some do not give notification, I think that's what avast has to work on.
We also had to be sure that we have never checked the box "no longer display on this website", as right in the following capture.
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My bank mode freezes up. first the ability to type anything stops, and then the entire screen background turns grey. I have to restart my computer to do anything else. I have uninstalled and reinstalled several times. Has there been any resolution to this problem?
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My bank mode freezes up. first the ability to type anything stops, and then the entire screen background turns grey. I have to restart my computer to do anything else. I have uninstalled and reinstalled several times. Has there been any resolution to this problem?
Have you tried this?
Maybe it's time for a clean install of the Secure Browser
Download the installer from here, https://www.avast.com/en-us/secure-browser
Download the Secure Browser Removal tool from here, https://download.avastbrowser.com/avast_secure_browser_uninstall.exe
Save your Bookmarks via the Book Marks Manager if you have custom bookmarks so you can import them when you re-install.
Uninstall Secure Browser via Programs and Features - Reboot
Run the removal tool, reboot, run the installer import your favorites if you saved them.
A video to help with the installation: https://youtu.be/r_VLA0HMLQM
Report back if that's solved the problem or not.
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Thank you, I'll try this later tonight.
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Thank you, I'll try this later tonight.
Bankmode is working without problems here.
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Thank you, I'll try this later tonight.
Bankmode is working without problems here.
What about the notification when you visit your bank?
....
More of that, ASB offers me the possibility (notifying) to open the banking mode when I consult my bank's website ;)
You had stated that you have your bank set to auto start in Bank Mode. That's different from the current problem which has already been acknowledged by Avast.
Hope it gets fixed soon.
You were telling us that avast had recognized this problem(different from the one corrected September 26th in the morning regarding the total absence of the bank mode), but nothing official and public has filtered out for now :-[
I remind you that on my side, the notification has always been displayed when I consult my bank (screenshoot,banner that I do not have if the site visited is not a banking site) and that it was not a general problem
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@Chris,
That wasn't the question asked by the person reporting a problem.
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@bob3160
I suspected it, but as you said that your bank mode worked without problems and not without the specific problem reported by the person, I asked the question ;) ... but obviously you think it's not necessary to inform us of the problem you had 1 month ago and which avast seemed to be working on. :-[
Unless there has never been a problem other than the one I mentioned above, i.e. not all banks have their own websites detectable as such, and this has been the case since the beginning of ASB
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@bob3160
I suspected it, but as you said that your bank mode worked without problems and not without the specific problem reported by the person, I asked the question ;) ... but obviously you think it's not necessary to inform us of the problem you had 1 month ago and which avast seemed to be working on. :-[
Unless there has never been a problem other than the one I mentioned above, i.e. not all banks have their own websites detectable as such, and this has been the case since the beginning of ASB
That still doesn't lessen the added benefit of using bank mode.
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Yes, but not all the advantages (for you) since you lack (you lacked?) the notification banner that would make ASB and its bank mode a product that fully corresponds to its functions, in particular Setting N°5-A (https://support.avast.com/en-ca/article/Use-Bank-Mode):
Show Bank Mode notification prompt on banking websites (enabled by default): this option enables Bank Mode to show you a notification banner at the top of your screen when you visit a banking website. Click Open In Bank Mode on the notification banner to open the website with the Bank Mode virtual desktop, and keep your financial data protected.
Since Avast is notified,why don't you want to communicate / answer my question about this anymore?
Resolved? Not yet? Avast returns? Or did you give up?
Now that you have understood that my question (13:10) was directly addressed to you and not in relation to the dellsttn problem, can you answer it frankly and straightforwardly
If I don't have any personal problems with it, others in your case might be interested. :)
it is the basis of a help forum
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It turns out I do have a problem.
I can't activate the PW Mgr in Bank Mode.
There isn't any way to re-activate it for the Secure Browser while in Bank mode.
(https://screencast-o-matic.com/screenshots/u/Lh/1572179154661-88113.png)
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I've just been told that the problem is being investigated.
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It turns out I do have a problem.
I can't activate the PW Mgr in Bank Mode.
There isn't any way to re-activate it for the Secure Browser while in Bank mode.
(https://screencast-o-matic.com/screenshots/u/Lh/1572179154661-88113.png)
Same here
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I've just been told that the problem is being investigated.
Which problem exactly, Bob? Thanks - 3g
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I've just been told that the problem is being investigated.
Which problem exactly, Bob? Thanks - 3g
Read my post. Can't reactivate the browser.
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I've just been told that the problem is being investigated.
Which problem exactly, Bob? Thanks - 3g
Read my post. Can't reactivate the browser.
I'm still not entirely clear what problem is being investigated. I have the same problem that others have reported (just a blank grey page when I select Bank mode), so I was trying to ascertain whether or not it was that problem that is currently being investigated as reading this thread that issue seems to be ongoing for quite some time now.
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I've just been told that the problem is being investigated.
Which problem exactly, Bob? Thanks - 3g
Read my post. Can't reactivate the browser.
I'm still not entirely clear what problem is being investigated. I have the same problem that others have reported (just a blank grey page when I select Bank mode), so I was trying to ascertain whether or not it was that problem that is currently being investigated as reading this thread that issue seems to be ongoing for quite some time now.
For your problem, try the following.
Maybe it's time for a clean install of the Secure Browser
Download the installer from here, https://www.avast.com/en-us/secure-browser
Download the Secure Browser Removal tool from here, https://download.avastbrowser.com/avast_secure_browser_uninstall.exe
Save your Bookmarks via the Book Marks Manager if you have custom bookmarks so you can import them when you re-install.
Uninstall Secure Browser via Programs and Features - Reboot
Run the removal tool, reboot, run the installer import your favorites if you saved them.
A video to help with the installation: https://youtu.be/r_VLA0HMLQM
Report back if that's solved the problem or not.
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I've just been told that the problem is being investigated.
Which problem exactly, Bob? Thanks - 3g
Read my post. Can't reactivate the browser.
I'm still not entirely clear what problem is being investigated. I have the same problem that others have reported (just a blank grey page when I select Bank mode), so I was trying to ascertain whether or not it was that problem that is currently being investigated as reading this thread that issue seems to be ongoing for quite some time now.
For your problem, try the following.
Maybe it's time for a clean install of the Secure Browser
Download the installer from here, https://www.avast.com/en-us/secure-browser
Download the Secure Browser Removal tool from here, https://download.avastbrowser.com/avast_secure_browser_uninstall.exe
Save your Bookmarks via the Book Marks Manager if you have custom bookmarks so you can import them when you re-install.
Uninstall Secure Browser via Programs and Features - Reboot
Run the removal tool, reboot, run the installer import your favorites if you saved them.
A video to help with the installation: https://youtu.be/r_VLA0HMLQM
Report back if that's solved the problem or not.
OK, well I've tried several times to re-install and each time, after re-installation, ASB does not work: it is running (16 AvastBrowser.exe processes in Task Manager) some of which are keeping the CPU busy so that it is running at ~80%. But the application's window is invisible - if I switch to it and press Alt-Space I just get a floating window menu (Restore, Move, Size, etc). If I close it, CPU drops back to 0-5%.
Honestly, I've never had so many problems with a piece of commercial software.
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The Browser is free and so is Banking Mode.
Did you actually do the clean install?
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The Browser is free and so is Banking Mode.
Did you actually do the clean install?
Avast is a commercial product and ASB is only available if you install Avast.
Yes, I did the clean install. Several times.
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The Browser is free and so is Banking Mode.
Did you actually do the clean install?
Avast is a commercial product and ASB is only available if you install Avast.
Yes, I did the clean install. Several times.
True and false
false : you can use ASB (standalone) without the avast antivirus
false : avast free is not a commercial product, do not pay for , It is free
True : if you can use ASB without avast at all (paid or free) , you will not have the bank mode , just the browser:
https://support.avast.com/en-au/article/Secure-Browser-FAQ
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The Browser is free and so is Banking Mode.
Did you actually do the clean install?
Avast is a commercial product and ASB is only available if you install Avast.
Yes, I did the clean install. Several times.
True and false
false : you can use ASB (standalone) without the avast antivirus
false : avast free is not a commercial product, do not pay for , It is free
True : if you can use ASB without avast at all (paid or free) , you will not have the bank mode , just the browser:
https://support.avast.com/en-au/article/Secure-Browser-FAQ
Avast is a commercial product (yes it is free for home use but it is still the same commercial product), and as you say you can't use Bank Mode in ASB without Avast. I do not see how this particular piece of minutiae is helping to address the fact that (a) Bank Mode suddenly stopped working for me for no reason whatsoever, and (b) the clean re-installation of ASB that you suggested has now left me without a usable ASB whatsoever.
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The Browser is free and so is Banking Mode.
Did you actually do the clean install?
Avast is a commercial product and ASB is only available if you install Avast.
Yes, I did the clean install. Several times.
True and false
false : you can use ASB (standalone) without the avast antivirus
false : avast free is not a commercial product, do not pay for , It is free
True : if you can use ASB without avast at all (paid or free) , you will not have the bank mode , just the browser:
https://support.avast.com/en-au/article/Secure-Browser-FAQ (https://support.avast.com/en-au/article/Secure-Browser-FAQ)
Avast is a commercial product (yes it is free for home use but it is still the same commercial product), and as you say you can't use Bank Mode in ASB without Avast. I do not see how this particular piece of minutiae is helping to address the fact that (a) Bank Mode suddenly stopped working for me for no reason whatsoever, and (b) the clean re-installation of ASB that you suggested has now left me without a usable ASB whatsoever.
Can't answer your question. I'm not sitting in front of your computer.
I've supplied you with the recommended procedure for a clean install. That's all I can do.
Hopefully Avast will join in and give you some other suggestions.
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Hi 3guesses,
can you please write here which AV version you have? We had a problem recently - https://forum.avast.com/index.php?topic=226983.msg1520564#msg1520564
And also please can you pass here Diagnostic information of the browser?
Open the browser and click on the menu icon (3 dots)
Click on "Help and About Avast Secure Browser" and then "About Avast Secure Browser"
Click on "Diagnostic Information" (this will open a pop-up window)
Click the "COPY TO CLIPBOARD" button to capture the information
Thank you!
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@Misa Zekovova,
We are also still waiting for this problem in Banking Mode to be addressed.
https://forum.avast.com/index.php?topic=226983.msg1524952#msg1524952
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Hi 3guesses,
can you please write here which AV version you have? We had a problem recently - https://forum.avast.com/index.php?topic=226983.msg1520564#msg1520564
And also please can you pass here Diagnostic information of the browser?
Open the browser and click on the menu icon (3 dots)
Click on "Help and About Avast Secure Browser" and then "About Avast Secure Browser"
Click on "Diagnostic Information" (this will open a pop-up window)
Click the "COPY TO CLIPBOARD" button to capture the information
Thank you!
Hi Misa,
I am currently running Avast 19.8.2393 (build 19.8.4793.541) on Windows 7.
As I wrote in post #45, I cannot start Avast so I cannot access the diagnostic information that you are requesting:
OK, well I've tried several times to re-install and each time, after re-installation, ASB does not work: it is running (16 AvastBrowser.exe processes in Task Manager) some of which are keeping the CPU busy so that it is running at ~80%. But the application's window is invisible - if I switch to it and press Alt-Space I just get a floating window menu (Restore, Move, Size, etc). If I close it, CPU drops back to 0-5%.
EDIT: The version of AvastBrowser.exe according to Windows Explorer is 77.1.1831.91
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I have Avast Premium 19.8.2393, Avast secure Browser 77.2.2154.121(x64bit) and Windows 10 x64 bit (full updated - Version 1909)
Avast Bank mode does NOT work for a month now , the page stay blank...
I regret the purchase
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I have Avast Premium 19.8.2393, Avast secure Browser 77.2.2154.121(x64bit) and Windows 10 x64 bit (full updated - Version 1909)
Avast Bank mode does NOT work for a month now , the page stay blank...
I regret the purchase
Hi, GeorgesKon
I'll try to investigate your issue. Could you send the diagnostic information from Help page secure://settings/help
Thanks.
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Hi,
I am using vast 20.6.2420 (version 20.6.5495.588), Avast secure Browser Version 84.0.5270.105 (Build officiel) (32 bits) and Windows 10 x64 bit Family 2004 version 19041.388.
Avast Bank mode hasn't work for several weeks, the page stay blank when I am trying to open it either from the security and privacy center panel or from the button "open a bank mode windows" menu a the right of the screen...
If any body can help me ?
Thanks in advance
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Hi,
I am using vast 20.6.2420 (version 20.6.5495.588), Avast secure Browser Version 84.0.5270.105 (Build officiel) (32 bits) and Windows 10 x64 bit Family 2004 version 19041.388.
Avast Bank mode hasn't work for several weeks, the page stay blank when I am trying to open it either from the security and privacy center panel or from the button "open a bank mode windows" menu a the right of the screen...
If any body can help me ?
Thanks in advance
Working well in the latest beta version. https://forum.avast.com/index.php?topic=227149.0
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Working well in the latest beta version. https://forum.avast.com/index.php?topic=227149.0
Thank you for your advice.
Unfortunately it didn't fix the problem.
I 've just opened a thread on beta chanel
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Did you try to perform a clean install as explained by Bob Here (https://forum.avast.com/index.php?topic=226983.msg1524271#msg1524271) ?
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Hello Chris,
Thank you for your help. I didn't read that post from Bob. I'm going to try and will come back to deliver my feedbacks.
Best regards
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banking mode isn't working. i does a clean install it dont work. here are my diagnostic informations:
executable_path=C:\Program Files (x86)\AVAST Software\Browser\Application\AvastBrowser.exe
profile_path=C:\Users\User\AppData\Local\AVAST Software\Browser\User Data\Default
os_version=Windows 10 v2004 (x64)
av_version=20.9.2437
urlscanner_version=1.6.0.266
host_prefix=
browser_version=86.1.6938.199 (Official Build (64-bit))
cgid=212
cid=2103
uid=06614036ca9741ed8ac0214c337c6b02
Channel: stable
OS language: de-de
Browser language: de
Search Engine URL: https://www.bing.com/search?pc=CBHS&ptag=N{bing:campaignId}D{bing:installDate}A9DFA1A1FF2&form={bing:formCode}&conlogo=CT3210127&q={searchTerms}
Omaha version: 1.8.1065.0
Enabled extensions:
ahfgeienlihckogmohjhadlkjgocpleb : Web Store : 0.2
dmfdacibleoapmpfdgonigdfinmekhgp : Avast SecureLine VPN : 1.5.1.839
ekmkelgimdicdgkflkakgmjcghgpdnji : Messaging : 1.2.0.182
kdhipfbocahipinepiahppeionfbahlg : Avast Video-Downloader : 2.4.121
khoabckdcnciingnnklkfgdhnniefnod : Avast HTTPS Encryption : 19.6.4.136
kmediagceboldddnnajkcochbkfkedel : Avast Anti-Tracking : 1.23.0.675
kmendfapggjehodndflmmgagdbamhnfd : CryptoTokenExtension : 0.9.74
lhnnoklckomcfdlknmjaenoodlpfdclc : Avast Bank Mode : 1.2.0.195
mecokbmnofclapimmlnfegiohceoaocc : Avast Performance Manager : 1.2.220
mfehgcgbbipciphmccgaenjidiccnmng : Cloud Print : 0.1
mhjfbmdgcfjbbpaeojofohoefgiehjai : Chrome PDF Viewer : 1
nkeimhogjdpnpccoofpliimaahmaaome : Google Hangouts : 1.3.15
nmebbcjdbhgggcgohlnlgadkmjiedfbc : Avast Hack Check : 1.2.341
ooeobdingfeedklanlfcjhffgennflke : Avast Adblock : 2.1.194
pkedcjkdefgpdelpbcmbmeomcjbeemfm : Chrome Media Router : 8620.824.0.0
Disabled extensions:
beghmmhchncjignfbfnemngnlnjdmbcb : Avast Anti-Fingerprinting : 2.5.181
emhginjpijfggbofeediiojmdlmlkoik : Avast Passwords : 2.0.4569
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See: https://forum.avast.com/index.php?topic=239743.msg1571739#msg1571739