Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: Lukas Mizoch on August 23, 2019, 10:33:52 AM
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Hello, I have Avast Premium Security 19.7.2388. Every day after I turn my PC on I see this in bottom right corner of screen. Why?
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Sorry, I don't speak your language, could you translate it..?
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It says that is activating advanced security functions and I should not turn off computer.
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It says that is activating advanced security functions and I should not turn off computer.
Hmmm, my best guess would be that it's migrating your license.
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Every day? For whole week?
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Repair Avast:
1. Avast GUI -> Settings -> Troubleshooting
2. Click on 'REPAIR APP'.
3. Follow instructions.
4. Reboot.
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My license status show this.
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Did you try the repair yet..?
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Yes, I will see result tomorow.
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Yes, I will see result tomorow.
OK, report back.
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I have the same problem.
I have license for avast internet security. It was transformed into Avast Premium Security.
I have executed "Repair App". I have rebooted the computer.
The same problem: "The computer displays Your Avast is activating advanced security features. Do not turn off your computer"
Maybe i have to wait a month, a year ... I think. But what if I cannot do that?
Please mister Asyn, you have already helped me! I am sure You will help me.
Avast Premium Security version: 19.7.2388 (build 19.7.4674.522)
OS: Windows 7 Professional. Avast Cleanup Premium installed.
PS. Must I pay some money for that? Please, specify this clearly!
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Please mister Asyn, you have already helped me! I am sure You will help me.
Avast Premium Security version: 19.7.2388 (build 19.7.4674.522)
OS: Windows 7 Professional. Avast Cleanup Premium installed.
PS. Must I pay some money for that? Please, specify this clearly!
The upgrade to Avast Premium is free if you've a valid license. :) (Cleanup isn't included, though)
-> Premium Security FAQ: https://support.avast.com/article/Premium-Security-FAQ
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I have the same problem.
I have license for avast internet security. It was transformed into Avast Premium Security.
I have executed "Repair App". I have rebooted the computer.
The same problem: "The computer displays Your Avast is activating advanced security features. Do not turn off your computer"
Maybe i have to wait a month, a year ... I think. But what if I cannot do that?
Please mister Asyn, you have already helped me! I am sure You will help me.
Avast Premium Security version: 19.7.2388 (build 19.7.4674.522)
OS: Windows 7 Professional. Avast Cleanup Premium installed.
PS. Must I pay some money for that? Please, specify this clearly!
Hello Lukas Mizoch + Adrian168
Can you please collect logs for us?
1. please turn on debug logs (setting->troubleshooting)
2. please try to induce the activating toaster again
3. please pack all logs from: c:\Users\All Users\AVAST Software\Avast\log\ + c:\Users\All Users\AVAST Software\Persistent Data\Avast\Logs\ and send them to me: petr.blatny@avast.com
thank you very much
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Phase 2 do not appear again ... maybe that's all.
I think the time resolved all.
Possibly?
UPDATE: It appears again .. I did not find folders indicated at 3.
Sorry for my incompetence!!!
LAST UPDATE
I was incompetent C:/ProgramData was hidden. I have Windows 7.
Attrib ProgramData -h was the command.
I packed two sets of logs as you specify. I sended email to petr.blatny@avast.com
May be your mail inbox don't see my my email because I use id mv67bv. See your spam folder!
Many words ... please excuse me!
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Well, this is what started the whole thing: (See attached below)
Prerequisite was the voluntary upgrade to Avast Premium Security ---
NOTE: These two boxes showed up on a secondary administrative account 3 days after the first one updated AIS to ASP. Obviously, the secondary admin account is not used everyday, so.
[EDIT:] IF users are shutting down their Win 10 systems they shouldn't do that when avast calls for a restart. Due to advanced hibernation settings in Win 10, a shutdown is not really a full system shutdown (power off) but is instead a state whereby data is written to the hard drive to enhance system startup the next time the user "turns his/her system back on".
Do a restart instead or change the Win 10 settings for a system shutdown from the default settings.
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MChain, thanks for explanation!
But, what can we do for resolving persisting window problem?
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MChain, thanks for explanation!
But, what can we do for resolving persisting window problem?
Have you done a system Restart? Not a shutdown and startup.
(https://screencast-o-matic.com/screenshots/u/Lh/1567019636854-54381.png)
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Thanks Bob for your reply!
I restarted by computer.
It seems to be OK, ..., but I will wait ... what's happening this evening at 19:00.
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Thanks Bob for your reply!
You're welcome. Did that fix your problem? Thanks
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Like I said, I will wait until 7 PM when (I don't know why) the window appears. Maybe, it will not appear again. I hope sincerly.
Thanks again!
PS. Joke - In this forum I am only a Junior Member. My age is 70. Irronic, isn't?
UPDATE: 18:48 It started again. Interesting?
Too many advanced features for my age?
I hope that it will be not necessary to clear avast, reinstall avast etc. etc.
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UPDATE: 18:48 It started again. Interesting?
Too many advanced features for my age?
I hope that it will be not necessary to clear avast, reinstall avast etc. etc.
PS. I don't know, maybe this help somehow.
I verified interface of Avast. All the key features (not present in Free version) are activated.
What advanced features try my computer to activate?
Or, are these features only displayed but not activated?
Please, someone has the answer?
UPDATE: It's 9 PM. I must stop the computer. Don't you agree with me?
Computer RESTARTED.
UPDATE: It's 1 PM, next day. Annoying window starting again
Same annoying window - Your Avast is activating ...
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Hi Adrian168, I would like to ask you about "I have license for avast internet security. It was transformed into Avast Premium Security." Did you manually click on some edition upgrade offer (for example banner in update advanced settings or something like that) or it was transformed without your knowledge? Thank you
Lukas
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Hey Lukas,
I've clicked on advanced option UI/Settings/Update/upgrade to Premium(something like this - I don't remember exactly).
I have license for Avast Internet Security until 27 Jun 2020.
Sincerly,
Adrian.
PS. About and Licenses Screens:
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It's weird, but since turning debug logs on I did not see toaster screen. 😉
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All seems to be OK now.
Thanks Avast Team!
See https://forum.avast.com/index.php?topic=229258.msg1518305#msg1518305