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Consumer Products => Avast Passwords => Avast Passwords for Windows => Topic started by: watsabitz on November 04, 2019, 07:48:41 PM

Title: Your backup identity - "This link has expired"
Post by: watsabitz on November 04, 2019, 07:48:41 PM
I have Avast installed on my computer and I also have Avast Password installed on my phone. I want to synchronize my passwords to my PC but I can't because I need to approve the synchronization from an already approved account. I don't have one and based on some instructions from this forum I have to click on the button from the "Your backup identity" email . But when I do that it says "This link has expired. Please contact the sender of the email for more information."
I saw on another post on this forum that someone had the same problem and as a solution a moderator sent him a reactivation email. Could someone do the same for me?

Thank you!
Title: Re: Your backup identity - "This link has expired"
Post by: jaka5 on February 15, 2020, 07:59:30 AM
yaa i receive link activation to synchronize but i cant open it, cause this link doesnt exist, how to solve this?
Title: Re: Your backup identity - "This link has expired"
Post by: bob3160 on February 15, 2020, 02:47:10 PM
Quote from: watsabitz on November 04, 2019, 07:48:41 PM
I have Avast installed on my computer and I also have Avast Password installed on my phone. I want to synchronize my passwords to my PC but I can't because I need to approve the synchronization from an already approved account. I don't have one and based on some instructions from this forum I have to click on the button from the "Your backup identity" email . But when I do that it says "This link has expired. Please contact the sender of the email for more information."
I saw on another post on this forum that someone had the same problem and as a solution a moderator sent him a reactivation email. Could someone do the same for me?

Thank you!
It's the weekend. You'll need to have a little patience.
Title: Re: Your backup identity - "This link has expired"
Post by: Asyn on February 15, 2020, 04:41:28 PM
Quote from: bob3160 on February 15, 2020, 02:47:10 PM
Quote from: watsabitz on November 04, 2019, 07:48:41 PM
I have Avast installed on my computer and I also have Avast Password installed on my phone. I want to synchronize my passwords to my PC but I can't because I need to approve the synchronization from an already approved account. I don't have one and based on some instructions from this forum I have to click on the button from the "Your backup identity" email . But when I do that it says "This link has expired. Please contact the sender of the email for more information."
I saw on another post on this forum that someone had the same problem and as a solution a moderator sent him a reactivation email. Could someone do the same for me?

Thank you!
It's the weekend. You'll need to have a little patience.
He's already waiting since November 2019. ;)
Title: Re: Your backup identity - "This link has expired"
Post by: bob3160 on February 15, 2020, 04:56:59 PM
Quote from: Asyn on February 15, 2020, 04:41:28 PM
Quote from: bob3160 on February 15, 2020, 02:47:10 PM
Quote from: watsabitz on November 04, 2019, 07:48:41 PM
I have Avast installed on my computer and I also have Avast Password installed on my phone. I want to synchronize my passwords to my PC but I can't because I need to approve the synchronization from an already approved account. I don't have one and based on some instructions from this forum I have to click on the button from the "Your backup identity" email . But when I do that it says "This link has expired. Please contact the sender of the email for more information."
I saw on another post on this forum that someone had the same problem and as a solution a moderator sent him a reactivation email. Could someone do the same for me?

Thank you!
It's the weekend. You'll need to have a little patience.
He's already waiting since November 2019. ;)
I've already reported this to Avast.
Title: Re: Your backup identity - "This link has expired"
Post by: r@vast on February 18, 2020, 01:27:20 PM
watsabitz and jaka5,

Please reply to the PM I sent you.
Title: Re: Your backup identity - "This link has expired"
Post by: Masoud7 on April 06, 2020, 04:36:13 PM
I have the same problem
My backup identity link has expired and now I cant sync my password
Title: Re: Your backup identity - "This link has expired"
Post by: r@vast on April 07, 2020, 11:39:46 AM
Quote from: Masoud7 on April 06, 2020, 04:36:13 PM
I have the same problem
My backup identity link has expired and now I cant sync my password

Hi,

Please PM me your email address (the one used for Avast Passwords).