Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: Ilie I. on December 19, 2019, 09:48:18 AM

Title: "Earn Rewards" doesn't work
Post by: Ilie I. on December 19, 2019, 09:48:18 AM

Does anybody know why the Earn Rewards function doesn't work? I also changed the language but it doesn't work.

Title: Re: "Earn Rewards" doesn't work
Post by: Asyn on December 19, 2019, 09:54:09 AM

Hi, it works for me.

Title: Re: "Earn Rewards" doesn't work
Post by: Ilie I. on December 19, 2019, 10:02:18 AM

That's strange.......

Title: Re: "Earn Rewards" doesn't work
Post by: Asyn on December 19, 2019, 10:21:38 AM

Repair Avast:
1. Avast GUI -> Settings -> Troubleshooting
2. Click on 'REPAIR APP'.
3. Follow instructions.
4. Reboot.

Title: Re: "Earn Rewards" doesn't work
Post by: Ilie I. on December 19, 2019, 06:35:32 PM

It didn't work. I tried also the offline installer, but it's the same result.

Title: Re: "Earn Rewards" doesn't work
Post by: Asyn on December 20, 2019, 12:24:24 PM

Maybe a temporary server issue in your region.

Title: Re: "Earn Rewards" doesn't work
Post by: r@vast on December 20, 2019, 01:01:26 PM

Quote from: Ilie I. on December 19, 2019, 06:35:32 PM

It didn't work. I tried also the offline installer, but it's the same result.

Hi,
Could you please provide us with a support file id.
Please follow these steps:
1. Open - Avast Antivirus > Click on -  Menu > Settings > General > Troubleshooting > Select - Enable debug logging (at the bottom)
2. Please open "rewards" again
3. After you get the "error message", please generate the support file and reply with the support file id.

To generate the support file, please see this link.
https://support.avast.com/en-ww/article/Submit-support-file