Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: Simona26 on February 26, 2020, 12:30:40 AM

Title: How to delete free trial version before renewal
Post by: Simona26 on February 26, 2020, 12:30:40 AM

Hello!!
I'm Simona, from Italy (....sorry for my terrible English....)
On january I have installed on my laptop two free trial products: Avast Premium Security and Avast Cleanup (both with the same license number)
How to delete them before the first renewal (1st march 2020)?
What I have to do??? Delete my account??
I wrote emails to Italian and English support, but no one answer...
Hope you can help me!!!
thank you so much!
Ciao!
Simona

Title: Re: How to delete free trial version before renewal
Post by: _Andrei on February 26, 2020, 12:58:50 AM

File cancellation of auto-renewal here: https://support.avast.com/en-au/contact/sales_refund/sales_autorenewal

if you don't have the copy of the Order ID, just put it 00000 then explain your concern.

Title: Re: How to delete free trial version before renewal
Post by: Simona26 on February 26, 2020, 08:49:35 AM

Hallo Andrei and thank you so much!!!
I've just done this a couple  times, but the support doesn't answer me... I'll try again...

Ciao!!!

Simona

Title: Re: How to delete free trial version before renewal
Post by: Pondus on February 26, 2020, 09:20:58 AM

Support tickets work as First in / first out. If you create a new you are put back in line

Title: Re: How to delete free trial version before renewal
Post by: Simona26 on February 26, 2020, 09:48:02 AM

Hi Pondus, and thank you so much!
I done new request each time (the last 20 minutes ago), and each time the  system send me immediately the same automatic answer... but it's not  the answer for my questions...
I also try to attach a pdf file with "the story" , but I think it remains unreaded...
Maybe I have to pay the renewal and then ask for a refund....but it's so illogical...
Thank you again!
Have a nice day!
Simona

Title: Re: How to delete free trial version before renewal
Post by: r@vast on February 26, 2020, 11:33:39 AM

Quote from: Simona26 on February 26, 2020, 09:48:02 AM

Hi Pondus, and thank you so much!
I done new request each time (the last 20 minutes ago), and each time the  system send me immediately the same automatic answer... but it's not  the answer for my questions...
I also try to attach a pdf file with "the story" , but I think it remains unreaded...
Maybe I have to pay the renewal and then ask for a refund....but it's so illogical...
Thank you again!
Have a nice day!
Simona

Hi,

Your auto-renewal has been cancelled.

Title: Re: How to delete free trial version before renewal
Post by: r@vast on February 26, 2020, 11:44:23 AM

To clarify, when contacting support, if you wish to cancel your auto-renewal subscription then you have to select " Unsubscribe" instead of "Refund"

https://support.avast.com/en-ww/contact/sales_autorenewal