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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: manuela_lutolf on March 05, 2020, 09:39:45 PM

Title: Rescue Disk not working (just restarts PC instead of scanning)
Post by: manuela_lutolf on March 05, 2020, 09:39:45 PM

Hi guys.
I created a Rescue Disk on a USB, inserted the USB into a broken computer, and booted it. It worked, cause I got a screen where I could choose to scan the PC. I chose the option to scan the whole PC, and pressed the button that said "Scan". Next thing I knew, the PC just restarted. After a few failed start attempts, the computer went into the Recovery screen, like it always does when it can't boot. Doesn't sound like the scan went through (it would also be way too short time for a scan). According to the instructions, and other descriptions I read, I'm supposed to see a loading screen and a scan result. But I don't.

Title: Re: Rescue Disk not working (just restarts PC instead of scanning)
Post by: bob3160 on March 05, 2020, 09:53:47 PM

I've reported this to Avast. let's see if that helps.
What Operating System are you using?
What version of Avast?

Title: Re: Rescue Disk not working (just restarts PC instead of scanning)
Post by: rocksteady on March 06, 2020, 07:22:11 PM

For reference there is a Forum section for Rescue Disk questions here:
https://forum.avast.com/index.php?board=6.0

Title: Re: Rescue Disk not working (just restarts PC instead of scanning)
Post by: bob3160 on March 06, 2020, 07:36:05 PM

Quote from: rocksteady on March 06, 2020, 07:22:11 PM

For reference there is a Forum section for Rescue Disk questions here:
https://forum.avast.com/index.php?board=6.0 (https://forum.avast.com/index.php?board=6.0)

That may be but Avast was sent this thread for the problem reported.

Title: Re: Rescue Disk not working (just restarts PC instead of scanning)
Post by: manuela_lutolf on March 08, 2020, 03:25:26 PM

Thanks. The broken computer is using Windows 10, and Avast version is:
Program version 20.1.2397 (Build 20.1.5069.558)
Version of virus definitions 200307-0
Version of UI 1.0.460