Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: djdiabolik on August 05, 2020, 01:47:02 PM
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It's this thread as been deleted ?
I repost again........
I have the trouble posted on title....... on latest and currently Windows 10 Home X64. When i boot (or reboot) my PC i see the Icon of Avast on tray whit a RED CROSS and say "i'm not protected".
If i check it and open the interface i see there's two protection not active:
- Ransomware
- Behavior
I need at every boot to enable it manually....... how i can fix this issue ?? How i can check to try to find where's the issue ?
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Repair Avast:
1. Avast GUI -> Settings -> Troubleshooting
2. Click on 'REPAIR APP'.
3. Follow instructions.
4. Reboot.
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Repair Avast:
1. Avast GUI -> Settings -> Troubleshooting
2. Click on 'REPAIR APP'.
3. Follow instructions.
4. Reboot.
OOH Thanks..... i can try in next hours.
Wait some my feedback later or max tomorrow...
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You're welcome.
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You're welcome.
therefore...
I did all procedure... yesterday.
I remember i have click on "RIPARA APP".... it's appear a message say "the operation may take some time" and i have confirmed.
A Spin icon and a message appears and say "Repairing"..... after some seconds all disappears whitout any output message like "Completed" all other things.
After the first reboot apparently the problem seemed solved.
Instead today I turned my pc back on and the warning reappeared....... Reobtain the red cross and when open the main interface i can also read the two notification say two protection it's disabled:
On main interface this warning appears.. you can look a screenshoot here:
https://imgur.com/a/gn3ryXC
Try to embed:
(https://i.imgur.com/l1FnoEl.png?1)
Do you have so other suggest ?
I have try a look on app running as boot to see if it's present somethings can interfare whit AV correctly boot....... apparently all it's safe.
*EDIT*
Now..I did the procedure again:
Click on "Repair APP" button....... this time before to reboot my pc i have do a SCAN whit ADWCleaner.
This scan result have found two regedit voices........ i have also choose to remove than and ADWCleaner suggest to me to reboot my pc again.
This time I monitored the behavior of the pc at startup:
I see the Avast icon appears on the tray bar... apparently all it's ok. After that i see the other app like "Software Radeon" (control panel of amd driver) "Internet Download Manager" the icon of my "ASIO Audio Card Dj Mixer" and the icon of "Techology of Intel Rapid Storage".
After all icon my usual icon appears on the tray bar immediatelly after i see the RED Cross appears over the Avast icon....... this time it's say only ONE protection it's not active and there's the "Ramsonware Protection".
I do not understand why today indicated 2 .... and at this further start instead only one.....
One thing comes to mind .... Couldn't this be a false alarm? Isn't it that maybe the components are active but for some unknown problem it signals them as not activated?
For example, are there TEST files to test components?
And sorry for my BAD English but as you have seen above I am Italian and for reply here i have a big usage of Google Translator.......
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- OS..? (32/64 Bit..? - which SP/Build..?)
- Other security related software installed..?
- Which AV(s) did you use before Avast..?
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There is an Italian section, https://forum.avast.com/index.php?board=26.0 (https://forum.avast.com/index.php?board=26.0)
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- OS..? (32/64 Bit..? - which SP/Build..?)
- Other security related software installed..?
- Which AV(s) did you use before Avast..?
- OS -> Windows 10 Home 64Bit 1909 (build SO 18363.959) winver result
- Other security... apparently nothings. Windows Defender it's disabled. About one years ago i use Avira on this same pc.
There is an Italian section, https://forum.avast.com/index.php?board=26.0 (https://forum.avast.com/index.php?board=26.0)
Yeah i know but i have look in the section and i try to use it if here i can't explain exactly the situation...
It's the italian section have same "Expert" like the original and native section ?
*EDIT*
Otherwise after some days i have turn on my pc and this time only the "Behavior Protection" it's disabled as boot......... it's this AV made a LOG or somethings similar to see how appends during the boot ?
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About one years ago i use Avira on this same pc.
Make sure you have uninstalled Avira properly.
Even if the FAQ (https://support.avast.com/en-gb/article/11/) of tools to uninstall third-party antivirus programs that may conflict with avast gives an outdated link , the Avira website advises to use Avira Registry Cleaner (https://www.avira.com/en/downloads#tab_a3_0) to removes all keys created by Avira.
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About one years ago i use Avira on this same pc.
Make sure you have uninstalled Avira properly.
Even if the FAQ (https://support.avast.com/en-gb/article/11/) of tools to uninstall third-party antivirus programs that may conflict with avast gives an outdated link , the Avira website advises to use Avira Registry Cleaner (https://www.avira.com/en/downloads#tab_a3_0) to removes all keys created by Avira.
Oh it's impossible Avira installed approx one or two years ago started to give problems only now ... I remember i have use already this uninstall tools in the pass before to install Avast.
However, just now I proceeded to do the complete uninstallation of Avast using the "avastclear.exe" official in the "Safe Mode".
At the next boot i see now it's active "Windows Defender"........ at right now i'm need to try to reinstall the latest free version..... i have already download the client to reinstall all.
Wait feedback in a moment.
*EDIT*
Download the full offline installer from same section:
- avast_free_antivirus_setup_offline.exe
Installation as begin......... wait to see what's appened.
*EDIT 2nd*
Reinstallation completed.......... i need to reboot.... again my pc to see what's appened at first boot after a complete unistall/reinstall procedure.
Wait another feedback in a hours or at max tomorrow (because in a minutes i need to shutdown and leave from my home and my pc.... problably i can comeback later today.)
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About one years ago i use Avira on this same pc.
Make sure you have uninstalled Avira properly.
Even if the FAQ (https://support.avast.com/en-gb/article/11/) of tools to uninstall third-party antivirus programs that may conflict with avast gives an outdated link , the Avira website advises to use Avira Registry Cleaner (https://www.avira.com/en/downloads#tab_a3_0) to removes all keys created by Avira.
Oh it's impossible Avira installed approx one or two years ago started to give problems only now ... I remember i have use already this uninstall tools in the pass before to install Avast.
In the world of computing, things are constantly changing and what was true yesterday is not necessarily true today with the release of a new version of avast for example.
It wouldn't be the first time that a conflict issue has arisen late in life
That said, if you say you have used the Avira tool in the past (we couldn't guess ;)), your problem may be elsewhere.
However, just now I proceeded to do the complete uninstallation of Avast using the "avastclear.exe" official in the "Safe Mode".
At the next boot i see now it's active "Windows Defender"........ at right now i'm need to try to reinstall the latest free version..... i have already download the client to reinstall all.
Wait feedback in a moment.
*EDIT*
Download the full offline installer from same section:
- avast_free_antivirus_setup_offline.exe
Installation as begin......... wait to see what's appened.
Uninstalling avast with the tool followed by an installation with an "offline" version is indeed a procedure that solves a lot of problems.I hope this was your case.
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CUT CUT CUT not to make an infinite quote
Now you can read the previous read message........ i have use the both cleaner in safe mode.. i do this:
1) Download the avast cleaner and accept to run as Safe Mode. After that i see my Windows 10 boot in safe mode and the clean utility as been run as complete.
2) When the uninstall of avast it's completed the tools suggest to me to reboot my pc........ i have decline it and i have execute, also on safe mode, the avira uninstall tools which did not detect anything.
3) I have reboot my pc to "normal" windows section and i see the "Windows Defender" it's been actived.
4) I have download the full offline installer and i have reinstall it from scratch.
5) Wait the completation of installation.............
After that i have restored the previous .avastconfig files (previously saved before to uninstall for preserve list like exclusion etc etc). The restored configuration say to me again need to reboot my pc..... i need to do this to see how append and i hope all it's be now works correctly :)
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I never doubted that you did not perform the procedure properly (I wasn't expecting a detail from you), I just said it was a good choice to have done this procedure.
I sincerely mean it
By waiting ...
wait to see what's appened.
and i hope all it's be now works correctly
... i am only hoping no more no less.
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And my friends.... apparently this all procedure doesn't help to resolve this issue.
Today i have turn on my pc and nothings... Behavior Protection it's continue to not ENABLED at boot.
Or this it's a BUG whit this latest release or somethings incompatible whit currently build of windows 10.........
After this i have made a test.......... i know some files as been detected as "False Positive" on my pc and i'm add this to the "Exclusion" list.
I have copyed one of this files on my Desktop and BAAAAAM.... it's be appears the windows of Avast has blocked immediatelly the files and put it on "Trash of Virus".
It's strange because if it says that the "Behavior Protection" It is not actually active why does this happen ? Whit the "Behavior Protection" disabled Avast virus it's still active ?
Could it be a false warning (The notification say to me Behavior Protection it's disabled) maybe due to some bug ?
There is no log to check or that I can provide you to understand if this "Behavior Protection" is it actually active or not ?
I look an option (actually disabled) to do a DEBUG log inside the "Preferences" how it's works ?
*EDIT*
It also seems like a fairly common problem... not related to this exactly last version but it could be a starting point.....
https://www.google.com/search?client=firefox-b-d&sxsrf=ALeKk03rGOq4cpZ0XKeJS23oz3_-r4PQGA%3A1597314262209&ei=1hQ1X_OpDKqqrgT_h76IAg&q=Avast+Behavior+disabled+at+boot&oq=Avast+Behavior+disabled+at+boot&gs_lcp=CgZwc3ktYWIQAzIGCAAQFhAeOgUIIRCgAToICCEQFhAdEB46BwghEAoQoAFQn9URWN3uEWCe8BFoAHAAeACAAXmIAcgNkgEDOC45mAEAoAEBqgEHZ3dzLXdpesABAQ&sclient=psy-ab&ved=0ahUKEwjz7MWp-5frAhUqlYsKHf-DDyEQ4dUDCAs&uact=5 (https://www.google.com/search?client=firefox-b-d&sxsrf=ALeKk03rGOq4cpZ0XKeJS23oz3_-r4PQGA%3A1597314262209&ei=1hQ1X_OpDKqqrgT_h76IAg&q=Avast+Behavior+disabled+at+boot&oq=Avast+Behavior+disabled+at+boot&gs_lcp=CgZwc3ktYWIQAzIGCAAQFhAeOgUIIRCgAToICCEQFhAdEB46BwghEAoQoAFQn9URWN3uEWCe8BFoAHAAeACAAXmIAcgNkgEDOC45mAEAoAEBqgEHZ3dzLXdpesABAQ&sclient=psy-ab&ved=0ahUKEwjz7MWp-5frAhUqlYsKHf-DDyEQ4dUDCAs&uact=5)
*EDIT 2*
Look some google result posted upper here....... someone speak about a Service called "aswbIDSAgent". I have open "services.msc" console and i look it's setted to "Manual" and it's not setted in "Autostart".
I have tryed to change the value but i obtain an errors... it's say "Access Denied". I have also see this process it's disabled when i disabled manually the Behavior protection from Avast app and i see there's in execution when it's enabled.
at this point why can't I set it as automatic start ?
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There is no log to check or that I can provide you to understand if this "Behavior Protection" is it actually active or not ?
You can check here: C:\ProgramData\AVAST Software\Avast\report
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I have the same problem where Behavior Shield is not activating upon computer reboot. I get a red mark on the tray icon. It started about a week ago.
Windows 10 Home (x64) Version 1909 (build 18363.1016)
Avast indicating that definitions and version are up to date.
Avast 20.6.2420 (build 20.6.5495.588)
Avast repair did not fix the issue.
I keep my computer clean and tidy without junk buildup. It is lightly used. It has good specs.
I have never had a problem with Avast until now.
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There is no log to check or that I can provide you to understand if this "Behavior Protection" is it actually active or not ?
You can check here: C:\ProgramData\AVAST Software\Avast\report
mmmmmmmmm... ok. If i remember before to reboot or shutdown my pc i delete all files from this path.
In this mode i thinks it's can possible to see what's appened on next boot :)
Apparently we have another member whit same issue upper here........... i have read it's say your it's have a good specs hardware.... it's really important the hardware installed on pc ?
I have the same problem where Behavior Shield is not activating upon computer reboot. I get a red mark on the tray icon. It started about a week ago.
Windows 10 Home (x64) Version 1909 (build 18363.1016)
Avast indicating that definitions and version are up to date.
Avast 20.6.2420 (build 20.6.5495.588)
Avast repair did not fix the issue.
I keep my computer clean and tidy without junk buildup. It is lightly used. It has good specs.
I have never had a problem with Avast until now.
You have the possibilities to do a clean installation ? How it's old your installation ? On your pc you have used a different AV app before to install Avast ?
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I don't want to do a clean installation. There are too many settings to fix. I have used only Avast for a few years now.
I have heard that if the computer boots slowly, the Behavior Shield does not have enough time to boot, so it does not boot. That is why I mentioned the computer specs.
I just did a Boot Time Scan. It took a couple of hours. It did not find any malware. However, I did not get the Behavior Shield error when the computer restarted.
I hope this continues.
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I don't want to do a clean installation. There are too many settings to fix. I have used only Avast for a few years now.
I have heard that if the computer boots slowly, the Behavior Shield does not have enough time to boot, so it does not boot. That is why I mentioned the computer specs.
I just did a Boot Time Scan. It took a couple of hours. It did not find any malware. However, I did not get the Behavior Shield error when the computer restarted.
I hope this continues.
You can save, backup your existing settings in the UI Menu > Settings > General > Troubleshooting before a clean reinstall and then restore those settings after the clean reinstall and restart.
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I wasn't aware of the Backup feature, although I had thought it should be there somewhere.
So thank you for mentioning it.
I have not had good luck with backups where there are a lot of settings. It seems hit or miss.
The last boot did not mess up, so I will give it another chance. The laptop shuts down every day at 3 am to clear out any logins in case I conk out, so there is a fresh boot every day to see if the problem is fixed.
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You're welcome.
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I wasn't aware of the Backup feature, although I had thought it should be there somewhere.
So thank you for mentioning it.
I have not had good luck with backups where there are a lot of settings. It seems hit or miss.
The last boot did not mess up, so I will give it another chance. The laptop shuts down every day at 3 am to clear out any logins in case I conk out, so there is a fresh boot every day to see if the problem is fixed.
However, I also used the settings backup function and, after the clean reinstall, i have reapplyed whitout any problems but this apparently didn't help me solve the problem.
as I said the protections that do not activate at startup seem to be random..... this time i didn't reinstall the "Ransomware" protection but the problem persists with the "Behavior" protection.
Luckily there doesn't seem to be any problems with the primary and main realtime virus protection..............
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And again today..... i have turn on my pc and at boot same issue again "Behavior Password" not activated and red cross on system tray.
I have try to look on log on REPORT folder (C:\ProgramData\Avast Software\Avast\report) and apparently there's no info about this issue.
On previous day i have try to delete this files before to shutdown or reboot windows but i can't because windows say "this files it's in used by Avast Antivirus".
I can attach this files......... some dev can say if it's can found some information about this issue ?
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When you say "turn on my pc", I assume you mean startup after a normal Windows shutdown or sleep/hibernation.
Can I suggest you do a "Restart", which will result in a proper reboot of your system.
(The shutdown/startup cycle is not a proper reboot, but more an exit from hiberhation which sometimes results in cumulative startup issues over time.)
Some people here on the Forum have stated 2 Restarts are needed after a new version of Avast is installed.
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Hey, same problem here, I created another thread but moved here to keep all the info in one place. I'm running Windows 10 with Avast program version: 20.6.2420 (build 20.6.5495.588) and Virus definitions version: 200818-0. I already tried running the Avira cleanup tool suggested here, I also did the whole safe cleanup and offline reinstall procedure, yet I still get the same problem turning on the pc or restarting it. Sometimes it'll be the behavior shield being turned off, other times the ransomware one. Any suggestions? Is it just the last version of Avast? I also ran a full scan to check for any malware turning off the shields, but it found nothing.
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Follow instructions: https://support.avast.com/article/33/ and post the File-ID and/or name of the Support-File here afterwards.
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Follow instructions: https://support.avast.com/article/33/ and post the File-ID and/or name of the Support-File here afterwards.
Ok I'm not 100% sure I did everything right but here it goes. File ID: Q6ACJ. Support file name: 20200818_1108_Q6ACJ_2937395228.zip
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Follow instructions: https://support.avast.com/article/33/ and post the File-ID and/or name of the Support-File here afterwards.
Ok I'm not 100% sure I did everything right but here it goes. File ID: Q6ACJ. Support file name: 20200818_1108_Q6ACJ_2937395228.zip
Ok, I'll forward it...
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Hi guys, some fixes are included in VPS 200818-04 or higher, please report back if it helps.
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Hi guys, some fixes are included in VPS 200818-04 or higher, please report back if it helps.
As soon as it's available. I can't get it currently.
(https://d1ka0itfguscri.cloudfront.net/Lh/2020/08/18/13/20/cYjFIYG8jt/preview.jpg)
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When you say "turn on my pc", I assume you mean startup after a normal Windows shutdown or sleep/hibernation.
Can I suggest you do a "Restart", which will result in a proper reboot of your system.
(The shutdown/startup cycle is not a proper reboot, but more an exit from hiberhation which sometimes results in cumulative startup issues over time.)
Some people here on the Forum have stated 2 Restarts are needed after a new version of Avast is installed.
No... When i say turn on my PC I mean I turn on my pc.
I have disabled the hibernation and usually i turn off my pc when i don't use it and I unplug it from the socket (i don't know it's correct terms for "presa di corrente").
So it means that I completely shut down my pc.
For example today I turned it back on after about 2 days and at boot ever same troubles.... behavior it's disabled.
I read that some sort of fix should have been released in the definitions of 18 August.... i have update the definition right now and.
Wait some feedback on next hours or next time i turn on my pc :)
Thanks for try to help whit this "little" trouble.........
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When you say "turn on my pc", I assume you mean startup after a normal Windows shutdown or sleep/hibernation.
Can I suggest you do a "Restart", which will result in a proper reboot of your system.
(The shutdown/startup cycle is not a proper reboot, but more an exit from hiberhation which sometimes results in cumulative startup issues over time.)
Some people here on the Forum have stated 2 Restarts are needed after a new version of Avast is installed.
No... When i say turn on my PC I mean I turn on my pc.
I have disabled the hibernation and usually i turn off my pc when i don't use it and I unplug it from the socket (i don't know it's correct terms for "presa di corrente").
So it means that I completely shut down my pc.
For example today I turned it back on after about 2 days and at boot ever same troubles.... behavior it's disabled.
I read that some sort of fix should have been released in the definitions of 18 August.... i have update the definition right now and.
Wait some feedback on next hours or next time i turn on my pc :)
Thanks for try to help whit this "little" trouble.........
Pulling the plug isn't the same as doing a restart.
(https://d1ka0itfguscri.cloudfront.net/Lh/2020/08/21/16/00/cYjrDcmlyN/preview.jpg)
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CUT CUT
Pulling the plug isn't the same as doing a restart.
(https://d1ka0itfguscri.cloudfront.net/Lh/2020/08/21/16/00/cYjrDcmlyN/preview.jpg)
it will be as you say..... however also after a restart or after a complete shutdown the problem seems to persist.
If you don't use hibernation or something the procedures are similar.....
It's not that I use the pc every day .... especially in this summer period :)
at the moment I tell you... the next time i see this same issue before to enable the "Behavior Protection" manually i start the procedure to create report as a few posts back suggested but there's a little trouble:
Read this article -> https://support.avast.com/article/33/
Under the option for enable the "Debug Log" i don't see the button "SENDS LOG" it's because i use Avast free or because i use Avast whitout an account ?
*EDIT*
and whatever it is... this little trouble it doesn't bother me much:
it reassures me a little to know that the main virus protection seems not to be affected by this little trouble......
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Under the option for enable the "Debug Log" i don't see the button "SENDS LOG" it's because i use Avast free or because i use Avast whitout an account ?
Not sure if the button is available in the free version, anyway you can...
1. Download and run: http://utils.support.tools.avast.com/tools/support/utils/avastsupport.exe
2. Post the File-ID and/or name of the Support-File here afterwards.
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Under the option for enable the "Debug Log" i don't see the button "SENDS LOG" it's because i use Avast free or because i use Avast whitout an account ?
Not sure if the button is available in the free version, anyway you can...
1. Download and run: http://utils.support.tools.avast.com/tools/support/utils/avastsupport.exe
2. Post the File-ID and/or name of the Support-File here afterwards.
Oh great..... the next time i obtain the issue i immediatelly use it :)
Today, for example, everything seems to have gone well and when the PC is turned on, all the protections are activated correctly..... i could reboot my PC to see what happens over and over again but I honestly don't think it makes that much sense :)
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Hi my friends :)
I'm not disappear.... i can explain.
These days I am using the PC often.... Honestly every time I turned on my PC I didn't have it anymore the issue descripted here....... and it's great..... Just as it appeared it's also disappears :)
When I turned it on shortly, something happened but it was the notification of the release of the new version that I just installed..... now need to reboot my pc.
I hope this trouble it's not appears appears or you will find me here with my now usual feedback :)