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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: Turnip on October 19, 2020, 05:27:05 PM

Title: Avast premier downgraded to free version.
Post by: Turnip on October 19, 2020, 05:27:05 PM

On my wife's computer I was using it for around 1 hour, a pop up appeared and said I have been downgraded to free version and another pop up appeared and asked for a reboot.

So I had to uninstall free version and reinstalled premier version, rebooted and Avast  changed itself  back to free version again >:(
So I did it again and this time It stayed as the premier version 20.8.2432 (build 20.8.5684.602. I used my avast account this time.

There was still 451 days left on subscription. I am baffled how this could happen.
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Title: Re: Avast premier downgraded to free version.
Post by: Rednose on October 20, 2020, 12:34:59 AM

Quote from: Turnip on October 19, 2020, 05:27:05 PM

On my wife's computer I was using it for around 1 hour, a pop up appeared and said I have been downgraded to free version and another pop up appeared and asked for a reboot.

So I had to uninstall free version and reinstalled premier version, rebooted and Avast  changed itself  back to free version again >:(
So I did it again and this time It stayed as the premier version 20.8.2432 (build 20.8.5684.602. I used my avast account this time.

There was still 451 days left on subscription. I am baffled how this could happen.
see Attachments

We know this is affecting other users as well.
Avast told us that they know what caused this issue, and they are working on a fix.

Greetz, Red.

Title: Re: Avast premier downgraded to free version.
Post by: Firechicken on October 20, 2020, 02:12:22 AM

Quote from: Rednose on October 20, 2020, 12:34:59 AM

Quote from: Turnip on October 19, 2020, 05:27:05 PM

On my wife's computer I was using it for around 1 hour, a pop up appeared and said I have been downgraded to free version and another pop up appeared and asked for a reboot.

So I had to uninstall free version and reinstalled premier version, rebooted and Avast  changed itself  back to free version again >:(
So I did it again and this time It stayed as the premier version 20.8.2432 (build 20.8.5684.602. I used my avast account this time.

There was still 451 days left on subscription. I am baffled how this could happen.
see Attachments

We know this is affecting other users as well.
Avast told us that they know what caused this issue, and they are working on a fix.

Greetz, Red.

Where can I find more information about this issue and track its resolution? All of my computers had licensing issues, which in turn caused other issues. I'm very interested as to the root cause and status / resolution.

Title: Re: Avast premier downgraded to free version.
Post by: Turnip on October 20, 2020, 10:33:54 AM

Thanks everyone for your replies.
Much appreciated :) :)

Title: Re: Avast premier downgraded to free version.
Post by: r@vast on October 20, 2020, 11:09:30 AM

Hi,

This is, unfortunately, a bug that impacted some customers.
The devs are working on this issue.
You can in the meantime try to re-activate your subscription using your activation code.

Please accept our apologies for any inconvenience caused.

Title: Re: Avast premier downgraded to free version.
Post by: Turnip on October 20, 2020, 11:40:22 AM

Quote from: r@vast on October 20, 2020, 11:09:30 AM

Hi,

This is, unfortunately, a bug that impacted some customers.
The devs are working on this issue.
You can in the meantime try to re-activate your subscription using your activation code.

Please accept our apologies for any inconvenience caused.

Cheers Thanks for that :)

Stuff happens ???

Title: Re: Avast premier downgraded to free version.
Post by: Turnip on November 03, 2020, 05:41:59 AM

Quote from: r@vast on October 20, 2020, 11:09:30 AM

Hi,

This is, unfortunately, a bug that impacted some customers.
The devs are working on this issue.
You can in the meantime try to re-activate your subscription using your activation code.

Please accept our apologies for any inconvenience caused.

Similar problem now on lap top.
 Avast pop appeared telling I had 17 days left on my trial. >:(

Had to put my activation code back in to get my subscription working again.

At least this time I caught it early.

Strike 2 if I get strike 3 I will not be renewing. :(