Author Topic: Avast premier downgraded to free version.  (Read 2211 times)

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Offline Turnip

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Avast premier downgraded to free version.
« on: October 19, 2020, 05:27:05 PM »
On my wife's computer I was using it for around 1 hour, a pop up appeared and said I have been downgraded to free version and another pop up appeared and asked for a reboot.

So I had to uninstall free version and reinstalled premier version, rebooted and Avast  changed itself  back to free version again >:(
So I did it again and this time It stayed as the premier version 20.8.2432 (build 20.8.5684.602. I used my avast account this time.

There was still 451 days left on subscription. I am baffled how this could happen.
see Attachments
 
Avast Premium version 20.10.2442  Build 20.10.5824.618
Avast Secure browser version 86.1.6938.199
Chrome browser version 87.0.4280.88
Microsoft windows 10 pro 64 bit Version 20H2  OS Build 19042.685

Offline Rednose

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Re: Avast premier downgraded to free version.
« Reply #1 on: October 20, 2020, 12:34:59 AM »
On my wife's computer I was using it for around 1 hour, a pop up appeared and said I have been downgraded to free version and another pop up appeared and asked for a reboot.

So I had to uninstall free version and reinstalled premier version, rebooted and Avast  changed itself  back to free version again >:(
So I did it again and this time It stayed as the premier version 20.8.2432 (build 20.8.5684.602. I used my avast account this time.

There was still 451 days left on subscription. I am baffled how this could happen.
see Attachments

We know this is affecting other users as well.
Avast told us that they know what caused this issue, and they are working on a fix.

Greetz, Red.
OS: Win 10 / iOS 14 / Debian 10 / Tails 4
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On Demand: Malwarebytes
VPN: NordVPN ( NordLynx ) with CyberSec

Offline Firechicken

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Re: Avast premier downgraded to free version.
« Reply #2 on: October 20, 2020, 02:12:22 AM »
On my wife's computer I was using it for around 1 hour, a pop up appeared and said I have been downgraded to free version and another pop up appeared and asked for a reboot.

So I had to uninstall free version and reinstalled premier version, rebooted and Avast  changed itself  back to free version again >:(
So I did it again and this time It stayed as the premier version 20.8.2432 (build 20.8.5684.602. I used my avast account this time.

There was still 451 days left on subscription. I am baffled how this could happen.
see Attachments

We know this is affecting other users as well.
Avast told us that they know what caused this issue, and they are working on a fix.

Greetz, Red.

Where can I find more information about this issue and track its resolution? All of my computers had licensing issues, which in turn caused other issues. I'm very interested as to the root cause and status / resolution.

Offline Turnip

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Re: Avast premier downgraded to free version.
« Reply #3 on: October 20, 2020, 10:33:54 AM »
Thanks everyone for your replies.
Much appreciated :) :)
Avast Premium version 20.10.2442  Build 20.10.5824.618
Avast Secure browser version 86.1.6938.199
Chrome browser version 87.0.4280.88
Microsoft windows 10 pro 64 bit Version 20H2  OS Build 19042.685

Offline r@vast

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Re: Avast premier downgraded to free version.
« Reply #4 on: October 20, 2020, 11:09:30 AM »
Hi,

This is, unfortunately, a bug that impacted some customers.
The devs are working on this issue.
You can in the meantime try to re-activate your subscription using your activation code.

Please accept our apologies for any inconvenience caused.

Offline Turnip

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Re: Avast premier downgraded to free version.
« Reply #5 on: October 20, 2020, 11:40:22 AM »
Hi,

This is, unfortunately, a bug that impacted some customers.
The devs are working on this issue.
You can in the meantime try to re-activate your subscription using your activation code.

Please accept our apologies for any inconvenience caused.
Cheers Thanks for that :)

Stuff happens ???
Avast Premium version 20.10.2442  Build 20.10.5824.618
Avast Secure browser version 86.1.6938.199
Chrome browser version 87.0.4280.88
Microsoft windows 10 pro 64 bit Version 20H2  OS Build 19042.685

Offline Turnip

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Re: Avast premier downgraded to free version.
« Reply #6 on: November 03, 2020, 05:41:59 AM »
Hi,

This is, unfortunately, a bug that impacted some customers.
The devs are working on this issue.
You can in the meantime try to re-activate your subscription using your activation code.

Please accept our apologies for any inconvenience caused.

Similar problem now on lap top.
 Avast pop appeared telling I had 17 days left on my trial. >:(

Had to put my activation code back in to get my subscription working again.

At least this time I caught it early.

Strike 2 if I get strike 3 I will not be renewing. :(
Avast Premium version 20.10.2442  Build 20.10.5824.618
Avast Secure browser version 86.1.6938.199
Chrome browser version 87.0.4280.88
Microsoft windows 10 pro 64 bit Version 20H2  OS Build 19042.685