Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: ehmen on December 01, 2021, 10:00:52 PM
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Lately I started getting news/promotion emails from Avast. I unsubscribed several times and marked the emails as spam, but it looks like Avast managed to outwit both of those measures through using dummy addresses. See attached image.
Did Avast become a spammer?
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Lately I started getting news/promotion emails from Avast. I unsubscribed several times and marked the emails as spam, but it looks like Avast managed to outwit both of those measures through using dummy addresses. See attached image.
So Avast has now become a sly and skilled spammer.
Never thought I'd see the day.
Hi,
We have several newsletters and you were not unsubscribed from all of them. Your email address has now been removed from all of them.
Please accept our apologies for any inconvenience caused.
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Hi,
We have several newsletters and you were not unsubscribed from all of them. Your email address has now been removed from all of them.
Please accept our apologies for any inconvenience caused.
What is 7238189.xt.local, and why is Avast using it?
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Hi,
We have several newsletters and you were not unsubscribed from all of them. Your email address has now been removed from all of them.
Please accept our apologies for any inconvenience caused.
What is 7238189.xt.local, and why is Avast using it?
Hi,
Can you provide more context, please? A screenshot might help. Please see this article on how to generate a screenshot. https://support.avast.com/en-ww/article/Create-screenshot
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Can you provide more context, please? A screenshot might help. Please see this article on how to generate a screenshot. https://support.avast.com/en-ww/article/Create-screenshot
I did in the original post.
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Can you provide more context, please? A screenshot might help. Please see this article on how to generate a screenshot. https://support.avast.com/en-ww/article/Create-screenshot
I did in the original post.
Hi,
This will be in reference to the Avast Mailing list you unsubscribed from.
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Can you provide more context, please? A screenshot might help. Please see this article on how to generate a screenshot. https://support.avast.com/en-ww/article/Create-screenshot
I did in the original post.
Hi,
This will be in reference to the Avast Mailing list you unsubscribed from.
I don't understand what you're saying.
Again, my question is: what is 7238189.xt.local, and why is Avast using it in addition to the @emails.avast.com mailing address if there's no intention to get around spam and unsubscribes?
(See original post for the image.)
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Can you provide more context, please? A screenshot might help. Please see this article on how to generate a screenshot. https://support.avast.com/en-ww/article/Create-screenshot
I did in the original post.
Hi,
This will be in reference to the Avast Mailing list you unsubscribed from.
I don't understand what you're saying.
Again, my question is: what is 7238189.xt.local, and why is Avast using it in addition to the @emails.avast.com mailing address if there's no intention to get around spam and unsubscribes?
(See original post for the image.)
XT.local is in general used for mailing lists in gmail - 7238189.xt.local thus refers to the Avast Mailing list you unsubscribed from.
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7238189.xt.local thus refers to the Avast Mailing list you unsubscribed from.
And my question is why do you use it? What's wrong with just the regular @emails.avast.com address?
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7238189.xt.local thus refers to the Avast Mailing list you unsubscribed from.
And my question is why do you use it? What's wrong with just the regular @emails.avast.com address?
Hi,
All newsletters are sent from our email address to addresses on the mailing list. Sending newsletters to a mailing list (a list containing email addresses) is standard practice. The mailing list might have a name that looks generic, but that is entirely normal. All newsletters sent to such mailing lists are still sent from our avast.com email address.
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Hi,
All newsletters are sent from our email address to addresses on the mailing list. Sending newsletters to a mailing list (a list containing email addresses) is standard practice. The mailing list might have a name that looks generic, but that is entirely normal. All newsletters sent to such mailing lists are still sent from our avast.com email address.
You're still not answering my question so your responses aren't helpful.
For the umpteenth time, why the need for "7238189.xt.local" and different numbers for each mailing list, if not to evade spam filters and unsubscribes? Why not only use the @emails.avast.com address?
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No response...
Very telling!
And now I just got another Avast spam email (image attached), so I'm wondering whether you're still offering your "sincerest apologies" as written above:We have several newsletters and you were not unsubscribed from all of them. Your email address has now been removed from all of them.
Please accept our apologies for any inconvenience caused.
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Lately I started getting news/promotion emails from Avast. I unsubscribed several times and marked the emails as spam, but it looks like Avast managed to outwit both of those measures through using dummy addresses. See attached image.
Did Avast become a spammer?
Unfortunately, I think you're correct.
I'll be using my PC and an actual Avast ad will sometimes pop up, trying to get me to buy more services!
I'm at the point where I will move to a completely different company if it happens again.
I understand that everyone's got to make a living but their constant sales tactics are getting beyond belief.
Adrian
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Hi,
All newsletters are sent from our email address to addresses on the mailing list. Sending newsletters to a mailing list (a list containing email addresses) is standard practice. The mailing list might have a name that looks generic, but that is entirely normal. All newsletters sent to such mailing lists are still sent from our avast.com email address.
You're still not answering my question so your responses aren't helpful.
For the umpteenth time, why the need for "7238189.xt.local" and different numbers for each mailing list, if not to evade spam filters and unsubscribes? Why not only use the @emails.avast.com address?
I think you got a proper answer already.
They don't email every single subscriber separately. They use a system called "email list", so it holds a lot of people's addresses in that group, and that's why you see those "xt.local" there.
So, it works like this: every separate thing people can subscribe to is handled by a separate mailing list, that contains all those people who are subscribed. It's used to easy organization of such subscriptions.
I researched it a bit, and turned out it's a common problem in general with people having problems with stopping spam from various companies who use email lists like that to mass send emails.
But, I can offer you a solution.
See this post I'm linking from one reddit discussion about the issue with such kinds of spam in general:
https://www.reddit.com/r/GMail/comments/lboly0/gmail_spam_what_is_xtlocal/h2zsgqy/
People in replies confirmed there that this method works!
And in general, letting google deal with spam automatically isn't the best way. It's actually a lot more efficient to create various filters for your mails. Some could automatically put emails into a Spam folder, and some could auto-sort your emails to different categories (labels) so you can have emails from different sites completely separate from each other.
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Marking an email as spam when it's actually a subscription isn't the proper way to handle it.
If you subscribed to an email, then unsubscribe. If it's unsolicited, then it belongs in the spam folder.
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Marking an email as spam when it's actually a subscription isn't the proper way to handle it.
If you subscribed to an email, then unsubscribe. If it's unsolicited, then it belongs in the spam folder.
Obviously.
But, I think you're missing the point of what that person was talking about.
They DID unsubscribe, and later they were assured by the Avast Support that they were unsubbed from everything,
but days later they again received emails from Avast, as if nothing changed.
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Marking an email as spam when it's actually a subscription isn't the proper way to handle it.
If you subscribed to an email, then unsubscribe. If it's unsolicited, then it belongs in the spam folder.
Obviously.
But, I think you're missing the point of what that person was talking about.
They DID unsubscribe, and later they were assured by the Avast Support that they were unsubbed from everything,
but days later they again received emails from Avast, as if nothing changed.
Avast has already stated that the user did not unsubscribe from all subscriptions.
Please read before making comments that aren't needed.
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Marking an email as spam when it's actually a subscription isn't the proper way to handle it.
If you subscribed to an email, then unsubscribe. If it's unsolicited, then it belongs in the spam folder.
Obviously.
But, I think you're missing the point of what that person was talking about.
They DID unsubscribe, and later they were assured by the Avast Support that they were unsubbed from everything,
but days later they again received emails from Avast, as if nothing changed.
Avast has already stated that the user did not unsubscribe from all subscriptions.
Please read before making comments that aren't needed.
Please, stop skipping comments when reading threads:
https://forum.avast.com/index.php?topic=308894.msg1669116#msg1669116
There's a quote in that message referring to a comment left by the Avast dev, who stated that they were now removed from all subscriptions (and that was stated several days before receiving more spam):
Your email address has now been removed from all of them.
Please accept our apologies for any inconvenience caused.
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Unfortunately, I think you're correct.
I'll be using my PC and an actual Avast ad will sometimes pop up, trying to get me to buy more services!
I'm at the point where I will move to a completely different company if it happens again.
I understand that everyone's got to make a living but their constant sales tactics are getting beyond belief.
Adrian
Ha! That problem is even older than Avast's email spam. For years I've been getting pop ups that clearly connect to things I was browsing about at that very moment (or within a few minutes), so it's no secret that Avast constantly sends you pop ups based on your activity in real time.
I think you got a proper answer already.
No I didn't. The Avast dev lied when he said he removed me from all their lists, and that I should accept their "apologies".
But, I can offer you a solution...
Thank you.
Marking an email as spam when it's actually a subscription isn't the proper way to handle it.
If you subscribed to an email, then unsubscribe. If it's unsolicited, then it belongs in the spam folder.
Please read the whole thread.Avast has already stated that the user did not unsubscribe from all subscriptions.
The user (i.e. me) absolutely did unsubscribe multiple times and also marked those messages as spam. Avast slyly circumvents that. And as my earlier messages indicate, Avast isn't honest in what they write.
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There is always a time delay between the time you ask to be removed and the time that this removal actually takes effect.
Almost all subscriptions I've ever cancelled took a while till they actually stopped.
Enjoy the holidays. :)
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There is always a time delay between the time you ask to be removed and the time that this removal actually takes effect.
Almost all subscriptions I've ever cancelled took a while till they actually stopped.
Enjoy the holidays. :)
That would explain it.
Though it wouldn't cause all this confusion if the dev initially added what you just said to their reply
(saying, that "It might take a couple of weeks before you'll stop receiving mails after we unsubscribed you").
Thank you for clarifying it.
Happy holidays. :)
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There is always a time delay between the time you ask to be removed and the time that this removal actually takes effect.
I never asked to be removed, so there couldn't have been a delay between that and it "taking effect".
What happened was I wrote a post about Avast spamming me and a Avast dev replied that I have just been removed! And then a while later I got spammed again. So what was the delay after being told that I was already removed?
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There is always a time delay between the time you ask to be removed and the time that this removal actually takes effect.
I never asked to be removed, so there couldn't have been a delay between that and it "taking effect".
What happened was I wrote a post about Avast spamming me and a Avast dev replied that I have just been removed! And then a while later I got spammed again. So what was the delay after being told that I was already removed?
The delay is not between you asking and them removing you.
The delay can be present AFTER they "hit the button to remove you" and the actual real stopping of emailing you.
In other words, it's not always the immediate effect, even if they use their interface to remove you from the list.
It's absolutely possible from the programming standpoint. Depending on how it's implemented for every particular system (and company).
For example, there could be a some sort of queue / stack of pre-planned email sending for subscribed people in various lists, but the lists themselves are separate entities in a database.
It could be implemented the way they can remove you from the lists, but they can't prevent already pre-planned stacks of emails for sending, which were automatically added to a queue, before they removed you from those lists.
It's even possible the person who removed you didn't realize that would happen, because people who develop the antivirus itself and those who developed the system for auto-emailing for subscribed people, could be really different people.
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Just got another one.
So I suppose in a few years it will "take effect"?
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And sure enough, I got another Avast spam email today!
These spammers won't stop!
Can anyone explain how many tens of times one needs to unsubscribe before these spammers get the message?
I reported the email to Google, and will start doing it now every time my unsubscribe is disregarded.