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Business Products => Avast Business => Topic started by: CAVES on June 21, 2022, 06:15:02 PM

Title: Network Changes from Trusted to Untrusted after reboot
Post by: CAVES on June 21, 2022, 06:15:02 PM

We are currently on 22.4 (2699) build and we have users that are having their network profile change from Trusted to Untrusted after a reboot.  We can get it to change back to Trusted by unplugging the ethernet cable and plugging it back in.  This only happens to a few at a time.  We have ran Avast Clear and then reinstalled and that seems to work.  We have had a few pc's where the issue has returned.  Any one else seeing the same? 

Title: Re: Network Changes from Trusted to Untrusted after reboot
Post by: bob3160 on June 22, 2022, 01:09:52 AM

Reported to Avast.

Title: Re: Network Changes from Trusted to Untrusted after reboot
Post by: Asyn on June 22, 2022, 10:49:37 AM

Quote from: CAVES on June 21, 2022, 06:15:02 PM

Any one else seeing the same?

Hi, similar reports here...
https://forum.avast.com/index.php?topic=319089.msg1689155#msg1689155
https://forum.avast.com/index.php?topic=319636.msg1687536#msg1687536
https://forum.avast.com/index.php?topic=315183.msg1688984#msg1688984

Title: Re: Network Changes from Trusted to Untrusted after reboot
Post by: HK on August 11, 2022, 01:40:04 PM

Hi Caves,

Could you please help us with the investigation by providing some data?

Please enable debug logging (Menu > Settings > General > Troubleshooting > Enable debug logging)
Reproduce the issue (switch to trusted profile, reboot and check FW profile changed to untrusted).

Create a support package (https://support.avast.com/en-eu/article/Submit-support-file) and post the ID here.

Thank you very much,
HK