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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: offmdan on March 20, 2004, 02:06:29 AM

Title: Mozilla Mail problem
Post by: offmdan on March 20, 2004, 02:06:29 AM
Hi there!

Have just discovered AVAST / Home edition and glad to see it can work for Mozilla Mail (not so for AVG, at least not easy to configure).

Is it possible that AVAST may be making Mozilla Mail ask for password everytime I want to access my various mail accounts?  The same thing has been happening to Thunderbird.
Title: Re:Mozilla Mail problem
Post by: Lisandro on March 20, 2004, 03:03:58 AM
I do not use Mozilla nor Thunderbird, but passwords asked could be related to an avast! configuration:

Settings > Update (Advanced) > choose the way you connect to the Internet (dial-up or DSL).

Go to your browser and see how it is configurated: never dial, dial the default connection... Choose the correct option for you.

Hope this help. If problem persists, could you post again?
Title: Re:Mozilla Mail problem
Post by: shgoh on March 20, 2004, 03:17:43 AM
Is it possible that AVAST may be making Mozilla Mail ask for password everytime I want to access my various mail accounts?  The same thing has been happening to Thunderbird.

no...passwords can be saved by mozilla...just tick the option 'remember password' everytime mozilla popup a window asking for passwords... ;)
Title: Re:Mozilla Mail problem
Post by: offmdan on March 20, 2004, 11:58:29 AM
Shouldn't dial-up be default setting?

I don't remember having this problem at first.  It does the same for Mozilla Mail or Thunderbird but not for OE.  Come to think of it, why would this "dial-up"-"dsl" issue be applicable to Mozilla and not to OE?  I'm on dial-up, dsl would not work for me.

Have ticked the "remember password" over and over and over and over and over and over again (in Mozilla & TBird).

Have uninstalled AVAST and everything is o.k. now.

Will perhaps go back to try AVAST again if another solution is suggested.
Title: Re:Mozilla Mail problem
Post by: Datagg on March 20, 2004, 08:14:37 PM
Im currently using thunderbird for email and it works fine. May I suggest to you to start over again.

1) Make sure in thunder bird that your account are set up by isp standards.

2)Shut off your email program(all of them).

3)Re-instal avast.

4)Run the email wizard, setting it to protect all future accounts and enter in your isp settings.

5)Reboot computer.

6) At this point, I would like you too, if you are using more than 1 email program, to tell one of them to be your default. In my case its thunderbird, it is a much better email client in my belief.

7) Once your email program of choice open up, it will ask you for passwords once again, for each one enter passsword and check remember.

At this point all should be setup. If it is not, I would export your email and your other information to thunderbird, or vica a versa and reinstal the paticular email client that gives you trouble.  Again I would use thunderbird for all of this, it just is smotther and oporates much smoother.

Well good luck to you, I hate to see you not use the best av out there for such reasons.

1 last side note, are you using a spam filter for your emails??


Good luck, let us know how it goes
Title: Re:Mozilla Mail problem
Post by: offmdan on March 20, 2004, 08:52:56 PM
Thanks for the tips Datagg,

Have re-installed AVAST,
using only pop account for now.

Everything seems to be going fine.

It seems to reckognize the other accounts too (IMAP).

So far, so good.  Will come back to your good words if problems do arise again.
Title: Re:Mozilla Mail problem
Post by: Datagg on March 21, 2004, 02:39:51 AM
Thats Great News.. Good Job!! ;D
Title: Re:Mozilla Mail problem
Post by: offmdan on March 21, 2004, 08:23:57 PM
It's odd.  After installation and first reboot everything goes well.

Second reboot and requests for passwords start up again.  
Unable to keep passwords even if it is told to keep them.

Uninstalled and re-installed third time.
This time, went for custom with only pop account checked off.
IMAP accounts left off.
Again, after second reboot passwords are asked for again and again even if save password is checked off.

Have un-installed AVAST and...

that's enough for now!
Title: Re:Mozilla Mail problem
Post by: Cochise on March 22, 2004, 07:26:12 PM
I am not sure I understood your question correctly but see if this is what you mean. I know that Netscape and Mozilla have an option to encrypt passwords and also have a setting to ask you for your password each time it is needed etc. If I recall, it is under preferences, privacy or security. Netscape would always ask me my password when receiving or sending mail so I turned it off. It can get to be quite annoying.
Title: Re:Mozilla Mail problem
Post by: offmdan on March 22, 2004, 07:31:42 PM
This only happens when AVAST is running, otherwise MozillaMail or Thunderbird will never ask me for passwords again if the save password option is checked.

Title: Re:Mozilla Mail problem
Post by: techie101returns on March 22, 2004, 10:23:42 PM
offmdan,

I would imagine that your problem is not actually with Avast, but with the way you configured it within the Mail Protection Wizard.
Avast is requesting Authentication each time it connects to your mail server.
Go into the Avast folder and look in Data for .ini file
Let me know if Default SMTP is set to a 0 or 1

Check your Mozilla Options menu to see if you have it set to use "authentication" or not.

There is no reason why Mozilla or Thunderbird cannot work properly with AVAST.

Later,
techie
Title: Re:Mozilla Mail problem
Post by: offmdan on March 23, 2004, 01:13:27 AM
This is my 4th installation...  will it be the last try?

Again, password is required for every account even if checked of to remember each one.

But here is the data as requested:

DefaultPopServer=pop etc.
DefaultSmtpServer=smtp etc.
ShowTrayIcon=1
UseDefaultSmtp=0
AutoSetProtection=1

Mozilla is not set for authentication.


Working with Win98SE
Title: Re:Mozilla Mail problem
Post by: offmdan on March 23, 2004, 01:47:42 AM
This is strange!  Very strange!!!

The first time I rebooted after installing for the 4th time Mozilla or Thunderbird asked for my accounts passwords.
After entering I told it to keep passwords (as I have always done).

Now after rebooting (the whole system and not simply restart program) already twice, it no longer asks for my passwords!

Will keep you informed if there are any changes tomorrow morning after I boot up again...
Title: Re:Mozilla Mail problem
Post by: offmdan on March 23, 2004, 02:37:31 AM
Couldn't wait till a.m.

Have re-booted and...



still asks for passwords!   :'(
Title: Re:Mozilla Mail problem
Post by: techie101returns on March 23, 2004, 05:04:54 AM
offndam,

Since your Avast .ini file shows Default SMTP=0, then Avast is expecting "authentication".
Either set Mozilla to use "authentication or change the AVAST .ini to read Default SMTP=1

Try the above and see if it changes things, but whatever you do, stop uninstalling.  It is not necessary to do so at this point.  It obviously will not cure the problem.

techie
Title: Re:Mozilla Mail problem
Post by: offmdan on March 23, 2004, 11:36:04 AM
it is now a.m. here...


Good news!  

No password requests for any of the accounts!   :)

Questions remain though.  Why has it (Mozilla) asked for account passwords all this time (and not OE)?  Will it stay this way from now on?  Who knows!  

Just sorry to use up this thread so much.
 
Hope it doesn't happen to anyone else!


Thanks to everyone for coming over to help me resolve this issue.  Just hope it doesn't happen again.
Title: Re:Mozilla Mail problem
Post by: Datagg on March 23, 2004, 11:53:18 AM

Just sorry to use up this thread so much.
 

Dont feel that way, we are all family here. Glad it is working for you now
Title: Re:Mozilla Mail problem
Post by: offpol on March 23, 2004, 12:46:56 PM
Hi
i have no réponse to your problem,
just say i use also Firefox and Thunderbird and Win98se,  and i have not problem with AVAST, automatic integration to Thunderbird work !
Title: Re:Mozilla Mail problem
Post by: offmdan on March 23, 2004, 01:40:44 PM
Peut-être la réponse is to be found in the fact that I had a previous AV program installed?

It was removed of course prior to installing AVAST but that may have had somekind of impact.
Title: Re:Mozilla Mail problem
Post by: offmdan on March 23, 2004, 05:40:12 PM
Problem starting over again.

It seems to be a situation of on and off.  

Any other reasons for this?
Title: Re:Mozilla Mail problem
Post by: offmdan on March 23, 2004, 07:19:28 PM
Perhaps a temporary solution is to put AVAST on pause before signing in...
Title: Re:Mozilla Mail problem
Post by: neal62 on March 23, 2004, 10:11:45 PM
offmdan.

I believe your problem about the e-mail program asking for a password each time it opens is due to configuration in TB itself.
If while in TB inbox go to>Tools,>Options,>Advanced,>If the password option has a +beside it left click on the +. That will allow you to then see a tab that says "Manage stored passwords",>left click on that tab. You will then have 2 choices of either "Passwords saved" or "Passwords never saved". Choose the passwords saved, you should then see your site mailbox address in the white area plus your user name and or password.
Believe if that option is set to "Passwords never saved" thats why each time when you open up into TB it is asking for the password.
Have a good day
Neal62,aka otis
Title: Re:Mozilla Mail problem
Post by: offmdan on March 23, 2004, 11:06:26 PM
Hi Otis,

Have checked as you said and all passwords show up.

Have un-installed AVAST again  :-\ and passwords work fine.
Don't have to save them over again once they are checked off to be remembered.

Guess my problem is unique.
Title: Re:Mozilla Mail problem
Post by: Datagg on March 23, 2004, 11:29:48 PM
Make sure your firewall has given avast full rights to hook up to your mail server.
Title: Re:Mozilla Mail problem
Post by: offmdan on March 24, 2004, 12:45:43 AM
Firewall?  Check.  AVAST is allowed.

As I said before, why would things work fine for OE and not for TB or Mozilla Mail?

Zé mystery!
Title: Re:Mozilla Mail problem
Post by: Datagg on March 24, 2004, 01:05:56 AM
Well i use outlook express, thunderbird, firefox with spam programs and all work with no problems what so ever. Your situation, the way it is explained and our limited access to see what is happening on your end, certainly isnt helping much. You have uninstaled avast now what 10 times or more. Avast isnt causing these problems, it just isnt feasable. I would at this point, and its my last educated guess for you, is to uninstal thunderbird, wipe out all registry entries. Then reinstal again, perhaps something is botched in the thunderbird program itself ( bad original exe--D/L fresh new version, not the one you have ). Thats all I have for you. Good luck.
Title: Re:Mozilla Mail problem
Post by: offmdan on March 24, 2004, 01:41:12 PM
Uninstalling TBird (or Mozilla too) is a big operation!

Suppose I'll get to that as I'd like to get to the reason for this.

Is it possible that a previous (and removed) AV program had it's impact on Mozilla (and not on OE) settings?
Title: Re:Mozilla Mail problem
Post by: Lisandro on March 24, 2004, 01:53:09 PM
Uninstalling TBird (or Mozilla too) is a big operation!

Suppose I'll get to that as I'd like to get to the reason for this.

Is it possible that a previous (and removed) AV program had it's impact on Mozilla (and not on OE) settings?

Probably but I think to the others would be easier to help if you specify which av programs you installed in your system before avast...
I do not use Mozilla but I think an antivirus won't interfere just with it and not with OE...
Title: Re:Mozilla Mail problem
Post by: offmdan on March 24, 2004, 02:09:42 PM
Had AVG Pro installed before.
Title: Re:Mozilla Mail problem
Post by: Lisandro on March 24, 2004, 08:59:21 PM
Had AVG Pro installed before.

You unistalled it before installing avast, I suppose...
Right now, can you say in few words what you cannot do? What's wrong?
This thread is becoming too long to know exactly what is your problem now...  ;)
Title: Re:Mozilla Mail problem
Post by: offmdan on March 25, 2004, 02:11:10 AM
First AV installation was AVG, then AVG Pro.
-removed both.

Second installation was AVAST.
-problem?  Mozilla Mail and Thunderbird were always prompting or sporadically prompting for password to mail accounts (even if checked to remember).  OE did not have this problem.

Have been thinking of installing Thunderbird on another computer which is on Windows XP (mine is Win98SE) to see if I get the same reaction there too.

Title: Re:Mozilla Mail problem
Post by: Lisandro on March 25, 2004, 02:28:53 AM
First AV installation was AVG, then AVG Pro.
-removed both.

Second installation was AVAST.
-problem?  Mozilla Mail and Thunderbird were always prompting or sporadically prompting for password to mail accounts (even if checked to remember).  OE did not have this problem.

Have been thinking of installing Thunderbird on another computer which is on Windows XP (mine is Win98SE) to see if I get the same reaction there too.

I feel myself quite incompetent so solve Mozilla and/or Thunderbird problems with avast. At least, if you uninstall AVG and then install avast! it must work without problem. Anyway, can you confirm:
1. you checked the option 'save password' into email accounts
2. you checked the option 'save password' into smtp authentication
3. you checked the right option to the Internet connection (Internet Settings of the browser)
4. your avast! configurations (Update (Advanced) options) define correctly the way you connect the Internet (dial-up or DSL)
Title: Re:Mozilla Mail problem
Post by: offmdan on March 26, 2004, 02:25:28 PM
GOOD NEWS!!!

Yesterday I've un-installed Mozilla, Thunderbird and even Firefox (profile folders included) and AVG Pro.

Back to AVAST since last night.

Have rebooted three times since and...

no more password requests!!!  yippee!!!   :)

-must have been because of previous AV installations.
Title: Re:Mozilla Mail problem
Post by: offmdan on March 26, 2004, 04:31:09 PM
Update.

After another reboot (4th) password request for various accounts has started up again.

Think I'll just have to give up on this one.    :-\

Sorry for taking up so much of your attention.
Title: Re:Mozilla Mail problem
Post by: Vlk on March 26, 2004, 07:44:08 PM
Does Mozilla support any kind of thorough logging? Like full traffic logging? It would be worth trying to look at those logs - at least we'd get an idea what's going on here, really...
Title: Re:Mozilla Mail problem
Post by: offmdan on March 30, 2004, 12:55:00 PM
For those of you who have been following this saga...

Yesterday I found the courage to try AVAST again... and guess what?
It did the exact same things as mentioned before in this thread,
only this time I sent a message to Mozilla forum.
The first posting suggested I remove saved account passwords and guess what?  It's worked!  (phew!)

No more password requests!  Zilch, niente, da nada!

Just want to thank once again the good people here who have tried to help me resolve this issue.  Very friendly and collaborative!  

And of course, to AVAST for offering us this freebie!  :)
Title: Re:Mozilla Mail problem
Post by: shgoh on March 30, 2004, 01:32:21 PM
i'm so sorry that though i'm been using firefox & thunderbird for quite some time...i have never come across such problem and can't be of any help to you

but i'm glad that you finally solved the problem and stick to avast... :)
Title: Re:Mozilla Mail problem
Post by: offmdan on March 30, 2004, 02:39:08 PM
Well, I'm glad a solution was found.  

If anyone ever has this problem then they won't be left in the dark and will avoid having to go through so many frustrations.

A question remains though.  Why it didn't happen to OE?  Same accounts.