Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: prettydaisies on March 11, 2009, 09:47:22 PM

Title: Can't play videos on Hulu
Post by: prettydaisies on March 11, 2009, 09:47:22 PM

I was watching Hulu videos, without incident, for about 2 hours before this problem occurred.  Somewhere near the end of that time frame, I received a notification that the virus database had been updated.  About 30 mins or so later, when I loaded a new video on Hulu, I received a little On-Access Scanner pop up message above the systray that said:

"Network Shield: blocked access to malicious site www.hulu.com/player.swf"

I have tried:

1.  Adding URLs, w/asterisks as wild cards, to the excluded URLs list
2.  Adding *.swf to the exclusions list
3.  Adding the IP address of the Hulu site to the transparent web scanning ignored addresses
4.  Disabling web scanning

None of these work, either individually or in concert with each other.

I'd like to get Hulu working again, and I'd like to keep using avast!.  What do I need to do to make that happen?

Thanks,

Pd

Title: Re: Can't play videos on Hulu
Post by: harkiri on March 11, 2009, 09:58:55 PM

seems like I am not the only one having this issue, glad it isnt just me

Title: Re: Can't play videos on Hulu
Post by: patienceking on March 11, 2009, 10:13:15 PM

I tried the same Web Sheild tactics as prettydaisies, but there are no such modifications available in the Network Shield tab, which is what's actually blocking hulu player. Anyone got an answer?

well so far, pausing the Network Shield while the particular hulu page loads is enough to bypass the blockage, then resuming it once the video is underway. Still, to have to do this to every hulu vid would be inconvenient.

Title: Re: Can't play videos on Hulu
Post by: harkiri on March 11, 2009, 10:14:44 PM

yeah, I tried the same tactic too, and nothing

Title: Re: Can't play videos on Hulu
Post by: PaceyWhitter on March 11, 2009, 10:19:07 PM

Until they fix it you can disable the network shield at the beginning of the video.  You can reenable it right after.

Title: Re: Can't play videos on Hulu
Post by: onlysomeone on March 11, 2009, 10:20:30 PM

I think you have to wait for kubecj (http://forum.avast.com/index.php?action=profile;u=61) to solve this...

Title: Re: Can't play videos on Hulu
Post by: CharleyO on March 11, 2009, 10:26:00 PM

***

Quote from: onlysomeone on March 11, 2009, 10:20:30 PM

I think you have to wait for kubecj (http://forum.avast.com/index.php?action=profile;u=61) to solve this...

That is, if it is an avast problem. It could well be a problem with the player also.


***

Title: Re: Can't play videos on Hulu
Post by: DavidR on March 11, 2009, 10:35:36 PM

I downloaded player.swf and scanned with avast and nothing, so it may not be the actual file but something on the page to run it.

Title: Re: Can't play videos on Hulu
Post by: CharleyO on March 11, 2009, 10:50:17 PM

***

Yeah, I should have said ... It could well be a problem with the player and/or player webpage also.


***

Title: Re: Can't play videos on Hulu
Post by: rdmaloyjr on March 11, 2009, 10:56:10 PM

The HD movies play ok without avast! blocking them.

Title: Re: Can't play videos on Hulu
Post by: DavidR on March 11, 2009, 11:06:35 PM

While I have been on-line there has been a VPS update 090311-0, I just wonder if we are really lucky this might correct it. Though I would have though it would have first had to be acknowledged first.

I have sent an email possible false positive to virus (at) avast (dot) com, hopefully it will be checked out.

Title: Re: Can't play videos on Hulu
Post by: rdmaloyjr on March 11, 2009, 11:13:04 PM

I got VPS update 090311-0 before I did any posting this afternoon, so it's not fixed.

Title: Re: Can't play videos on Hulu
Post by: olddirtrider on March 11, 2009, 11:41:14 PM

I sure hope they get it fixed! hulu.com is my favorite website!  :-X :'( :P :P :( >:( >:( :o :o ??? ???

Title: Re: Can't play videos on Hulu
Post by: Lisandro on March 12, 2009, 12:01:24 AM

False positive already corrected.

Title: Re: Can't play videos on Hulu
Post by: olddirtrider on March 12, 2009, 12:11:00 AM

Quote from: Tech on March 12, 2009, 12:01:24 AM

False positive already corrected.

Thanks! :) :) ;D ;D ::) ::)

Title: Re: Can't play videos on Hulu
Post by: DavidR on March 12, 2009, 12:31:06 AM

Yes fixed in VPS update 090311-1.

Title: Re: Can't play videos on Hulu
Post by: prettydaisies on March 12, 2009, 02:43:39 AM

w00t!  I posted the problem, then had to go out for a few hours.  Upon return, it's fixed.

Yay! Smart ppl + internetz = *lurves*

Thanks. :)

Title: Re: Can't play videos on Hulu
Post by: DavidR on March 12, 2009, 02:55:50 AM

Well avast are quick to correct a false positive when identified, but this was quick ;D

Welcome to the forums.

Title: Re: Can't play videos on Hulu
Post by: harkiri on March 12, 2009, 02:05:23 PM

Thank you for the quick response, I have always put great stock in avast and its nice to be reminded why. Sorry about the double topic post though, it looks like we were typing our topics within minutes of the other