Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: aboutface on October 27, 2009, 03:14:25 PM
-
I just recently downloaded Avast on to a new notebook but after a few days It took up to 15 minutes to connect to my wireless network, the computer slowed down and froze. Also the avast ball with "a" in it had a red mark and I could not scan or update and I kept getting the message " RPC error ".
I then removed Avast from my computer and the problems disappeared.
I then reloaded Avast and the computer seemed to be OK
After closing down and rebooting the next day the same problems are back.
I have again removed avast from the computer
I have never run any other anti virus programme but the computer is reconditioned bought from PC World
Should I try another anti virus programme or can someone help me with this problem ???
-
are you sure there are not another antivirus running in your computer now or before installing avast! antivirus?
please post a HijackThis Log here:
1. Download and run HijackThis from: http://go.trendmicro.com/free-tools/hijackthis/HijackThis.exe
2. after Run, do a system scan using that and save the log file
3. Attach the log file to your next post/reply.
-
Omid
Thank you for your quick reply. I did a scan as you suggested but I am not sure how to attach this to my reply, I cant find where it is saved to.
regards
aboutface
-
Omar
I think Ive got it. Please let me know if this is what you asked for
regards
aboutface.
-
Omid
Thank you for your quick reply. I did a scan as you suggested but I am not sure how to attach this to my reply, I cant find where it is saved to.
regards
aboutface
no problem.
if you want to attach the log, here is step by step guide.
1. when you did a scan with HijackThis program, it would open a log file itself (mostly in Notepad), so you can save it from File Menu -> Save as.
2. if it did not open log file itself, you have selected "scan only" in main menu, close program, open it again and choose scan and save a log file.
3. to post the log file here you have 2 options:
a) when you are writing the reply, click on the "Additional Options" below the text box area and you would see "browse" button, click on it and select were you have saved the log file.
b) you might copy whole area of the log file, everything in log file, and paste it here as reply, which is not recommended. it's better you attach the log file to your post.
Good Luck.
-
Omar
I think Ive got it. Please let me know if this is what you asked for
regards
aboutface.
Yes, that's same what I asked you.
your logfile is clean and there is nothing in that which conflict with avast! (else than SpyBot TeaTimer which rarely may cause slow down to your computer by keeping your CPU high).
can you please explain more about your problem, exactly what problem you have when you install avast! antivirus ?
for the RPC Error, did you try this? : http://www.avast.com/eng/faq-other-questions.html#idt_1539 (http://www.avast.com/eng/faq-other-questions.html#idt_1539)
-
You must have remains of another antivirus program on your computer in the registry that cause avast RPC errors. Nortons have a removal tool & macafee have one too!. Symantec/Norton antiviruses are renown to leave bits and pieces behind.
-
Omid
Yes I did follow the instructions as shown on your link,it was on automatic and was running, I even tried the restart to no avail,
As well as the problems I reported in my origional post, when I tried to start the wireless network in control panel the torch light came on and control panel could not be found. when I tried connect to the computer froze and I had to close down using the on/off button. This happened many times before I deleted Avast
-
bobo1
Thanks for your involvement.
If there remnents of previous anti virus programmes. Is it possible to download a free tool to remove any programme
-
Hi
Looked at your log.
Spybot search and destroy i use this but do not have tea timer running as this may cause lock up with avast. You can un install spybot and re install it with out tea timer running. See what that does.
-
The removal tools are within the MacAfee & Symantec web sites
Symantec (Norton removal tool) I think Pc world install norton/ symantec products on their laptops they sell ie norton 360 etc.
-
Hi bobo1 , Omid
I have to go out soon and will return to this thread tomorrow.
bobo- I will try as you suggest tomorrow morning and post the results
Thanks both
-
Also noted in the log that you are running IE8. IE8 Has caused me bother in the past and i had to go back to IE7. As this trashed my internet connection on xp service pack 3. If your internet is ok keep IE8.
-
If you're comfortable go into device manager, Under view check"show hidden devices" the expand "non plug and play". Delete the drivers from any previously uninstalled AV products.
-
Hi
Looked at your log.
Spybot search and destroy i use this but do not have tea timer running as this may cause lock up with avast. You can un install spybot and re install it with out tea timer running. See what that does.
no need to do this, to disable SpyBot Residents, just open the SpyBot, from view menu go to advanced mode, then in the left column, in the settings find Residents and un-check/de-select both IE and TeaTimer residents.
If you're comfortable go into device manager, Under view check"show hidden devices" the expand "non plug and play". Delete the drivers from any previously uninstalled AV products.
No good advise, too risky, at least for newbie users.
to remove remaining parts of your antivirus use the uninstall/removal tools from same vendor:
Symantec Norton: download and run Norton Removal Tool (http://ftp://ftp.symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe)
McAfee: Download and run McAfee Removal Tool (http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe)
AVG: Download and run AVG Remover 32Bit (http://download.avg.com/filedir/util/avg_arm_sup_____.dir/avgremover.exe) or AVG Remover 64Bit (http://download.avg.com/filedir/util/avg_arv_sup_____.dir/avgremoverx64.exe).
Also noted in the log that you are running IE8. IE8 Has caused me bother in the past and i had to go back to IE7. As this trashed my internet connection on xp service pack 3. If your internet is ok keep IE8.
it's always recommended to use latest version of computer programs for all reasons. safety, stability etc.
and also down-grading programs version is never recommended, if you had problem with IE 8 you must find the problem or in-compatibility reason in your own computer. avast! antivirus has no problem with Internet Explorer 8.
-
Omid
Yes I did follow the instructions as shown on your link,it was on automatic and was running, I even tried the restart to no avail,
As well as the problems I reported in my origional post, when I tried to start the wireless network in control panel the torch light came on and control panel could not be found. when I tried connect to the computer froze and I had to close down using the on/off button. This happened many times before I deleted Avast
I'm so sorry you have this problem, I guess there are some parts of an old antivirus remaining in your computer which do conflict with avast! antivirus, try to run the removal tools to make sure there are not anything remaining from your last antivirus:
1. Uninstall avast!
2. run these tools to make sure there are nothing remaining from another antivirus in your computer. don't forget to reboot after running each one.
-Symantec Norton: download and run Norton Removal Tool (http://ftp://ftp.symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe)
-McAfee: Download and run McAfee Removal Tool (http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe)
-AVG: Download and run AVG Remover 32Bit (http://download.avg.com/filedir/util/avg_arm_sup_____.dir/avgremover.exe) or AVG Remover 64Bit (http://download.avg.com/filedir/util/avg_arv_sup_____.dir/avgremoverx64.exe).
3. Clean up your temporary files using a program such as CCleaner (http://www.ccleaner.com/download/builds/downloading-slim).
4. Install avast! antivirus again.
-
Hi Omid and bobo1
Had a busy day but managed to turn off teatimer in spybot this evening from inside spybot after following instructions from a friend. Then I reloaded Avast but have the same problem. I have removed Avast again and the computer is fine. It seems the problem must be caused by the remnants of previous anti virus programmes. I will download the removal tools you recomended and run them tomorrow.
I will let you know the outcome tomorrow evening
Thank you both for your time and efforts.
aboutface
-
Hi silvertones
I went into device manager and expanded plug and play but could not find any reference to previous AV programmes, but then I do not know what to look for. I think I will try the un-install tools first before it gets to technical for my level of competence.
regards
aboutface
-
Hi silvertones
I went into device manager and expanded plug and play but could not find any reference to previous AV programmes, but then I do not know what to look for. I think I will try the un-install tools first before it gets to technical for my level of competence.
regards
aboutface
I say, Don't touch that area!
-
Omid
I run the three un-install tools and used CCleaner to clean my temporary files, initially after reloading Avast everything seemed to be OK, but after 3 reboots over the day the problem has returned.
regards
aboutface
-
Hi aboutface,
Have you tried delaying avast's services? Please try:
Right click avast's tray icon > Program Settings > Troubleshooting > put a check beside Delay loading of avast! services after other system services > OK > Reboot
Please tell us if it works. Ciao.
-
Have you tried a boot time scan when avast was working ok?
-
Hi Ciao
Your tip to delay loading of Avast services seems to have worked. I have rebooted a number of times over the last 24 hours with no problem. I will leave it a few days and let you know if the problem is finaly sorted,
Omid and bobo1, Thanks for your help, there were remnants of previous anti virus programmes on my computer that are now deleted,
I will post again in a few days
aboutface
-
Hi Ciao
Your tip to delay loading of Avast services seems to have worked. I have rebooted a number of times over the last 24 hours with no problem. I will leave it a few days and let you know if the problem is finaly sorted,
Omid and bobo1, Thanks for your help, there were remnants of previous anti virus programmes on my computer that are now deleted,
I will post again in a few days
aboutface
Good to hear. Please feel free to ask again anytime.
PS Ciao is not my name, just a salutation :)
-
L' arc
We learn something every day
Cheers
aboutface ;D
-
*bump*
Ciao is an Italian world used as a goodbye greeting.^^
Lol Larc must have seen Kateikyoushi Hitman reborn to use that word.
BTW nice luck solving ur problem^^
Feel free to come back if u have more
-AnimeLover^^
-
Glad to help.
BOBO1
-
hello all
It seems I spoke too soon. I have rebooted 8 times over the last few days and sometimes Things go ok and other times it takjes about 5 minutes to get onto my wireless network without me doing anthing and the same problem with the red circle in the avast a ball is back. Has anyone got any further sugestions or would it be better to try another anti virus like AVG :'(
-
hello all
It seems I spoke too soon. I have rebooted 8 times over the last few days and sometimes Things go ok and other times it takjes about 5 minutes to get onto my wireless network without me doing anthing and the same problem with the red circle in the avast a ball is back. Has anyone got any further sugestions or would it be better to try another anti virus like AVG :'(
there are something wrong with your windows or some of your hardware drivers etc.
it's not easy to guess that from here without working with your computer, the best and safe solution is to try recover your windows if you have recovery disc, because with the current problems you have, even if you fix the current problem with your antivirus, there might be some problems in other part of windows.
as what I've seen, "Start-up" performance have some impact on how windows services run, for example some people says their programs icon randomly disappear from taskbar during startup, it only happen when we have a slow windows startup.
but, anyway, now, in the current installed windows try to download and reinstall all the hardware drivers from the manufacturer company.
some other solution which you might try:
-cleanup your registry, Auslogics Registry Cleaner is a good program to do that. Download it from here (http://www.auslogics.com/en/software/registry-cleaner/download).
-defragment your computer's hard drive. Auslogics Disk Defrag is good and fast program to do that. download it from Here (http://www.auslogics.com/en/downloads/disk-defrag/disk-defrag-setup.exe).
-remove unnecessary programs from windows startup, usually all programs have this option inside their options/settings/preferences.
-
Hi Omid
I cleaned up the registry and defraged the hard drive as you suggested, but still the same.
I do not have a recovery disc as the programmes were preloaded, but I have " the techguys" recovery on my computer. could you please advise how to recover windows and will I lose other programmes I have downloaded.
regards
aboutface
-
check your messages inbox.
-
Consider trying repair function of avast.
1 Press Windows key + R
2 Type: appwiz.cpl
3 Select avast! antivirus
4 Click Change/Remove
5 avast! will show a dialog box, scroll down until you find Repair
6 Click Next... and continue doing the next prompts
7 Restart
Hope this one works.
-
Did you try a boot time scan when avast was working ok?
-
Hi L'arc
I have done a repair a number of times and I have just done it again. No joy
Hi bobo1
I have done a boot time scan each time I reloaded Avast. Again no joy
aboutface
-
Hi
The trouble with all windows operating systems is the registry gets bloated overtime, and if you google about win rot this is very interesting subject. I reformat XP at least once every 2 years or so and the speed increase is amasing! on a new install of XP. Im sure that you have some kind of registry fault that is preventing avast from working correctly as it sometimes happens on booting. Have you got any restore points at a point as when you first got the computer and the only snag is it may restore the old virus program entrys that you have removed previously. Have you got windows defender installed as this could cause avast trouble?
-
Hi all
Despitethe help and advice I have had from the people on this forum I have not been able to cure the conflict problem with Avast.
I have now removed Avast and downloaded AVG and I have had no problems over the last four days having rebooted at least twenty times.
Again, thank you all for your efforts and patience.
regards
aboutface
-
On the otherhand, thank you for your patience in trying out our proposed solutions.
Have a virus free day. :)