Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: bigaldoc on January 21, 2010, 02:51:32 PM
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I've searched these forums and can't find one like this. I just installed 5.0 yesterday without a hitch. Browsing OK and receiving emails just fine. BUT, when I attempt to SEND an SMTP email from Thunderbird (2.0.0.23) I get an error message that the email can't be sent.
(http://www.alhoffman.org/error_message.png)
If I turn off outgoing mail checking in Avast, I can send OK. I tried changing my TB SMTP setting to secure and the email sends but then Avast gives me a message that I shouldn't do that. Security is built-in to Avast.
I've looked at the Avast settings and can't see what might need to be changed to let it send via my TB SMTP. Can someone advise, please? Thank you.
Big Al
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It seems that this SMTP server requires authentication only over secure connection. Hence you should enable authentication in Thunderbird's SMTP server settings.
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That sounds good, EXCEPT, how to I tell Avast 5 to stop giving me these:
(http://www.alhoffman.org/avast_error.png) . . . ?
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This warning should be displayed only once for each server/protocol.
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That sounds good, EXCEPT, how to I tell Avast 5 to stop giving me these:
(http://www.alhoffman.org/avast_error.png) . . . ?
sounds good? that just means that you can keep sending emails but avast won't scan them unless you change your settings in Thunderbird. Just set your port to either 25 or 587, no ssl and you're done. As to your authentication issue, it just means that your mail server requires authentication, but not necessarily a secure authentication, nothing to do with the ssl connection required to send and receive ;D So, in Thunderbird, authentication just means that you've filled up the username box, don't add @xxx.com, it's not needed, but put everything else exactly how it appears in your email address, again, without the @ and the domain. If your server required a secure authentication, there's a check box for this below the username that you entered, but I doubt you need it.
ps: otherwise, if you don't mind avast not scanning, you can deactivate the warning about ssl somewhere in the email scanner settings.
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I have my port at 25 and have been using Avast for years and never had this problem. My ISP does NOT require authentication and neither secure connection nor authentication is or ever has been turn on!
Maybe I'm not saying all this clearly, but when I installed Avast 5 yesterday I ceased being able to send emails. What's wrong in Avast 5? Is there a NEW setting that needs to be used or is Avast 5 not ready for prime time?
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I'm getting the same problem after installing avast 5, but with TB3. It's telling me that authentication is required when sending mail on port 465 - but I'm not trying to do that!
Basically I send mail via MSGTAG (server name 127.0.0.1, port 7362), which tags the mail and then sends onto my ISP's SMTP server on standard port 25. This has always worked with avast 4.8 without any problems.
Please can someone tell me what's wrong and how to fix it?
Thanks
Steven
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sounds good? that just means that you can keep sending emails but avast won't scan them unless you change your settings in Thunderbird. Just set your port to either 25 or 587, no ssl and you're done. As to your authentication issue, it just means that your mail server requires authentication, but not necessarily a secure authentication, nothing to do with the ssl connection required to send and receive ;D So, in Thunderbird, authentication just means that you've filled up the username box, don't add @xxx.com, it's not needed, but put everything else exactly how it appears in your email address, again, without the @ and the domain. If your server required a secure authentication, there's a check box for this below the username that you entered, but I doubt you need it.
ps: otherwise, if you don't mind avast not scanning, you can deactivate the warning about ssl somewhere in the email scanner settings.
Here's my Thunderbird SMTP server settings which have been this way for a long time with Avast:
(http://www.alhoffman.org/smtp_settings.png)
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you're on thunderbird 2 (or 1.5...) right, switch to Thb3 ;) anyway I don't know if you cleared it for privacy reasons on the forums but you need to add there your email username as I said...then you'll be prompted to enter your password again when sending a mail (just the first time if you allow Thb to store it)
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you're on thunderbird 2 (or 1.5...) right, switch to Thb3 ;) anyway I don't know if you cleared it for privacy reasons on the forums but you need to add there your email username as I said...then you'll be prompted to enter your password again when sending a mail (just the first time if you allow Thb to store it)
Pardon me, but let's not "corrupt" this thread with a discussion of TB 3, which is a whole 'nother unsatisfactory topic - been there and tried it and there are just too many "takeaways" for my liking.
If I've been using, as mentioned in my first post, TB 2.0.0.23 AND Avast 4.8 without problems, why do I now need to add stuff to my SMTP server settings because I've upgraded to Avast 5.0? Avast should tell folks that during the upgrade process!
BUT, I'm game for a try at it and will go now and add username and password (without a display here!) and see what happens to Avast's ability to send emails. I'll be back, one way or t'other. Thanks for sticking with me!
::) :)
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Pardon me, but let's not "corrupt" this thread with a discussion of TB 3...
OK, if you take it that way you're on your own, until another poster comes to your rescue ::)
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... My ISP does NOT require authentication and neither secure connection nor authentication is or ever has been turn on!
If that is the case, then the authentication by name and password is unnecessary no?
Is it not just a case of changing the security provided by avast! in the mail shield settings?
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Well, that didn't take long! Adding my username and password to the SMTP settings WORKED! It asked for password the first time, I told TB to remember it and then sent a second test message at which time TB didn't "bother" me with the password.
You're a good "camper" Logos and Merci Beaucoup for all the patience!
But still I wonder why Avast doesn't have a FAQ or install tip to tell folks about this...
8) . . . :D . . . ;D
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But still I wonder why Avast doesn't have a FAQ or install tip to tell folks about this...
it is only 5min since the program release........every bug have not been discovered yet
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If that is the case, then the authentication by name and password is unnecessary no?
Is it not just a case of changing the security provided by avast! in the mail shield settings?
Thanks for the post! I would've said you're right about the authentication and I have no idea what to change in the mail shield settings. After reading your post I dug a little deeper into those screens and in Mail Shield, SSL, I see one where, at the bottom of the screen, is a tick-box that says: "Automatically detect and warn about unprotected SSL connections." Is that the spot you're talking about?
Well, I don't know if I'm just as well off with putting in the name and password and LETTING Avast continue to use that "feechur."
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Well, that didn't take long! Adding my username and password to the SMTP settings WORKED! It asked for password the first time, I told TB to remember it and then sent a second test message at which time TB didn't "bother" me with the password.
You're a good "camper" Logos and Merci Beaucoup for all the patience!
But still I wonder why Avast doesn't have a FAQ or install tip to tell folks about this...
8) . . . :D . . . ;D
Yes, it's worked for me too - first time I've ever used a username and password to SEND e-mail though! :o
Thanks
Steven
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it is only 5min since the program release........every bug have not been discovered yet
Uh Oh, didn't mean that to be offensive and I hope you're not mad at a new poster! I AM A HAPPY CAMPER with Avast and always have been. I wouldn't jump ship for the world. Yeah, you're right, it takes time.
Please be patient with me, Pondus...
(http://www.alhoffman.org/smileys/Happy/victory.gif)
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But still I wonder why Avast doesn't have a FAQ or install tip to tell folks about this...
because Avast cannot know in advance what your mail provider requires, and what email client you use. It's up to the mail provider to tell you about client settings. the only thing that's different when running avast mail scanner is the change of ports in the client for ssl connections, and that's an easy guess...don't know what the help files say about it. If you first get the message that Avast detected an sll connection and it can't scan it, you can trust that, it just means what it says, that your mail provider is using ssl (not talking about authentication now, just sending and receiving protocol). So to allow the mail shield to scan your mails, providing your server requires ssl, you must set the client (Thunderbird in this case) to non-ssl ports, because avast cannot scan, obviously, encrypted stuff. So the trick is to use a proxy, now integrated in avast mail scanner (V5 only) that will recreate the ssl connections between you and your mail server, and will also take care of the decryption with the client, Thunderbird >>> that's when it can scan the mails.
Also, may be your mail server requires authentication now because it detects the man in the middle (avast mail proxy) no idea... still weird you didn't have to do that with V4....anyway it works now ;)
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Everyone in here is new to this program, so we will probably use 2010 to learn it......so in 2011 everything is a piece of cake ;D
and then we will have 5.1 to worry about....
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<snip>
But still I wonder why Avast doesn't have a FAQ or install tip to tell folks about this...
8) . . . :D . . . ;D
Try this link, http://www.avast.com/download-documentation (http://www.avast.com/download-documentation), there is a quick start pdf you can download.
I don't know if this information is also in the help file, I'm an avast 5.0.377 virgin too.
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<snip>
But still I wonder why Avast doesn't have a FAQ or install tip to tell folks about this...
8) . . . :D . . . ;D
Try this link, http://www.avast.com/download-documentation (http://www.avast.com/download-documentation), there is a quick start pdf you can download.
I don't know if this information is also in the help file, I'm an avast 5.0.377 virgin too.
that website is a bit misleading, it is only the top 3 pdf that is for V5 the rest is 4.8
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Thanks for the tip but there isn't any detailed discussion about SMTP servers in the Quick Guide.
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Hey there BigAl--reminds me of Married With Children show hehe....Glad you sorted out your e-mail issue. :-* These forums are great!~~!~!
Hey Jude
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I experienced a similar Thunderbird error that started yesterday, and only outgoing mail was affected. Whereas TB 2.0.0.23 was working fine on 20 January, on 21 January TB was reporting errors. I had made no changes on my system. Suspecting that my ISP changed something, I played with the security settings to no avail. I tried loading TB 3.0.1 but no improvement. Only after I turned off avast scans of outgoing mail could I send outgoing mail.
I can only imagine that the virus update 100121-0 must have changed something about the way avast 4.8 was behaving. It may be that your use of avast 5 is not really different from avast 4.8, and that the problem lies within the update itself.
With the avast scans of outgoing mail turned off, I can use either TB 2.0.0.23 or TB 3.0.1. It would be nice to resolve this problem so that the scan of outing mail could be turned on once again.
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Sorry, I'm still getting it with TB 2.0.
I try to send an email and it asks for the password for the SMTP server. I used the password supplied by my ISP for that, and it still won't get past that stage when outgoing email scanning is on.
In the Outgoing Server (SMTP) settings box in TB there's only space for a username, can't put password there. Where do you mean exactly, when you talk about adding username and password to SMTP settings? What am I missing here?
I tried the same password in Outlook Express (ticked the server requires authentication box, and added the same username and password as I tried to use in TB 2.0). That works fine, suggesting the password is OK.
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http://forum.avast.com/index.php?topic=55573.msg471446#msg471446 (http://forum.avast.com/index.php?topic=55573.msg471446#msg471446) + following posts - maybe that's of interest to you as well.
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Zyndstoff - I think you nudged me in the right direction, for which much thanks.
The server details are in Avast in mail Shield settings, Expert, SSL accounts (or similar menu names). I had previously been confused about whether server settings were in Avast or TB.
First I tried to replace the one found automatically with one I rebuilt using exactly the same server names etc as in the main software. Trouble is, it would re-add automatically the original entry, which it marked as having TLS encryption. Simply editing this to "None" instead of "TLS" seems to have made it work.
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If you set it to "none" in Avast-settings, no encryption will be employed.
Normally, you set your email-client to "none" - both, POP3/IMAP server settings and the SMTP server settings, additionally you set the standard ports in your email client.
In Avast, you then put in the correct server names for POP3/IMAP and SMTP, the correct encryption (SSL/TLS / STARTTLS) and the encryption ports (I believe 993 and 25).
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BTW: it works well with TB 3.01... that's what I use. (see my signature)
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If you set it to "none" in Avast-settings, no encryption will be employed.
Normally, you set your email-client to "none" - both, POP3/IMAP server settings and the SMTP server settings, additionally you set the standard ports in your email client.
In Avast, you then put in the correct server names for POP3/IMAP and SMTP, the correct encryption (SSL/TLS / STARTTLS) and the encryption ports (I believe 993 and 25).
Right - had another go, and it seems it's an ISP thing (Zen Internet) in my case. The standard username is of format ZEN123456. This works OK for email generally, but it appears that when you start to use secure connections, you need the full version, i.e. ZEN123456@zen.co.uk.
Once I got this working with TB set to send in TSL (outgoing Avast scanning off), it worked also with security in TB off and TSL set in Avast. In fact, I also found that you don't need to specify a username in TB at all with this mail server (though you do need to be on their ADSL with one of their usernames to access it).
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So I assume that your problem is solved?
Great!
Have a nice day
Zyndstoff ;D
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So I assume that your problem is solved?
Great!
Have a nice day
Zyndstoff ;D
Yes - and thanks again, as your first nudge definitely put me on the right track. Professor Google supplied the rest!
I'd just add one bit of advice that will be crushingly obvious to you, but not necessarily to those less familiar with these things.
a) Check your ISP support site re the SSL settings it will accept, if you had them turned off in TB before.
b) If you make sure your email works with the Avast email scanner off, and the appropriate security (TSL etc) settings made in TB, then it should be straightforward to transfer the same security setting to Avast. But that way, at least you'll get an idea if it's a general problem with your email, or with the antivirus end of things - in my case, the change in Avast seems to have exposed a thing related to my ISP.
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Yeah, that's a good idea.
btw: the new wizard supplied with TB 3 is working great to setup new email accounts even for not so tech-savvy people. Check it out.
TB 3.01 is working excellent, I'd recommend that to you if you haven't upgraded yet.
Zyndstoff